Implementation Consultant - Content Management (PO3359)

Iselin NJ

Description

Our Industry: Where we play

We sit at the intersection of technology and Life Sciences industries. Humbly, weve been told
that we are the leader in application software for the clinical development process, tackling real-
world problems and making a real difference in the lives of patients everywhere. With the current
transformation in the life sciences industry, we are at the forefront of providing an advanced
clinical development platform for our clients to further improve the accuracy, timeliness and ease
of the data collection process. That means better treatments can reach waiting patients sooner.
We are publicly traded (MDSO) with over 800 customers, customer retention rates above 99%,
and the experience of supporting more than 12,000 clinical trials. We are still led by Co-founders,
Tarek Sherif and Glen de Vries, and have global operations in US, Europe and Asia.

Your Mission:
Implementation Consultants (IC) help ensure that Medidatas software applications are
implemented and configured in accordance with Medidata standard business processes, meet
client requirements and adhere to Good Clinical Data Management Practices. ICs also consult
with our clients, provide guidance and make suggestions on how to best implement Medidatas
software to provide the most value.

The Implementation Consultants work with Project Managers and other functional departments
during the implementation and configuration of Medidatas software applications for clinical
studies, in addition to helping in the training, education and mentoring of colleagues who are new
to working with clinical trials. The IC will be the primary resource for authoring specification
documents and used by different groups as well as configuring study design during the
development of clinical studies using Medidatas suite of products.

Your Commitments:
Partner with team members on Medidatas GXP regulated content management application
set up, configuration, and verification testing.
Act as the client point of contact for assigned instance configuration queries during
implementation
Execute client instance configuration verification and assemble summary report
Administer and manage account set up and access down to folder and file object level.
Advise external customers and internal staff on best practices for implementing Medidatas
software
Work with Project Managers in translation of customer needs in terms of system functionality
to ensure a match between needs and actual system capabilities/limitations
Work directly with the client to prepare, adapt, or agree on all specifications provided by the
client
Ensure that Clinical Services functions are aligned and meet Project Management timelines
and deliverables
 Support Training Group in preparation of course materials and delivery of courses both
internally and externally (e.g., clinical sites and investigator meetings) as needed
Support custom integrations to ensure final product meets customer requirements
Support customer during user acceptance testing cycle by resolving issues, answering
questions, and guiding them through the process
Provide written and verbal status reports to management on client projects and internal
projects.
Participate in internal initiatives, e.g., process improvement, product improvement, and
identifying best practices
Comply with and enforce Medidata SOPs, procedures, and policies
Own a customer facing project

Your Competencies:
Expert level in troubleshooting software/hardware problems, identify root cause of issues in
the Windows and Mac environment
Current operational hands-on experiences with file sync and share applications
Experience with the migration and management of regulated content
Experience with cloud based file sync share services such as BOX
Ability to work with technical R&D staff and translate new software features into real world
examples
Knowledge of computer usage in a web-based environment
Ability to think logically to solve complex problems
Excellent verbal and written communication skills, organizational and time management skills
Solid analytical and technical skills with regard to software applications
Strong collaboration and team-building skills
Self-motivating, able to assume responsibility and work autonomously in a professional
manner
Responsible for execution and delivery

Your Education & Experience:

4 -year college degree required (analytic discipline a plus)
3+ years of experience configuring and managing client and mobile access to file content
management systems.
Good experience working with clinical trials in a data management-related role, or equivalent
combination of education and experience
Experience supporting project teams and meeting project timelines

Our Culture: Who we are

We know that creativity doesn't happen on-demand. Developing cutting-edge cloud technology
takes great minds and talented people working together in a collaborative environment. That is
why we are committed to fostering an innovative, agile company culture. We encourage our
teams to come together and experiment with new concepts, research new approaches and test
out new technologies. We believe that being part of our team will make a difference in the world.

Our Mission: Powering smarter treatments and healthier people.

Our Vision: To be the most innovative cloud company in Life Sciences.
Our Principles: Integrity, Partnership, Inventiveness, Humility, Nimbleness, Tenacity,
Inclusiveness, and Caring.
Our Leadership Drivers:
 THINK: Inspires purpose, articulates strategy, and simplifies complexity
TEAM: Communicates effectively, builds relationships and collaborates with others
DO: Plans ahead, scales for growth, ensures accountability
LEARN: Self-aware, values difference, strives to learn
TEACH: Inspires work, coaches others, builds teams