EXPERIENCE

September, 2016 - present

SAP User with German skills (IT / Software) @ Daten Management Services SRL,
Bucharest, Romania

SAP Key-User Experience on Billing & Invoice

Denisa Popescu Billing & invoices document registration in SAP & other internal client's software
Working on remote software platforms located in DE
(Bucharest, 32 Years, F)
Working closely with departments located also in DE
+40 744 298 283 Back-office job related to administrative tasks
denisa_vilculescu@yahoo.com

May, 2015 - September, 2016

I have a driving license

Available for relocation HR with German speaking (OfficeJobs) @ Promedica24 Central Europe,
Interested in part time offers / projects Bucharest, Romania

Available for business trips - Provide training to internal customers in recruiting process, including interviewing
techniques and provide subject matter expertise on recruiting issues.
Spoken languages - recruitment; retention; classification & compensation, and/or other related human
resources activities.
English (Advanced)
- Personal Contact Person for carers for the elderly
- administrative activities such as delegation documents and various accounting
French (Medium)
documents for the employee which are going in Germany for work
- various trainees for employees
German (Medium)

Romanian (Native)
September, 2012 - December, 2013

Positions / Professional skills ITSM/BSM Consultant (IT / Software) @ KAPSCH SRL, BUCURESTI

communication crm customer support

erp foreign languages
troubleshooting
- Define business requirements and recommend solutions
- Oversees technical implementation and execution of strategic plans.
technical support
- Seeks ways to apply technology to business processes
- Consults with program/project management to develop appropriate technical
solutions
- Analyze and provide bug fixes (BMC Remedy)
- Create Custom BIRT Reports
- Involved in development of change request/customizations on IBM Maximo Asstet
Management software;
- working with customers from energy, retail, oil&gas business

September, 2009 - September, 2012

L2 Technical Support (IT / Software) @ IBM Romania SRL, Bucharest, Romania

Technical Support Level 2 for an ERP Product - Maximo Asset Management (IBM
product)
- work with tickets and CRM sotware besides ERP Software
- interaction daily with Databases such as DB2 and Oracle and Application Servers
like Weblogic and Websphere
- communication with customers in english per email and telephone related to
technical issues.

December, 2008 - August, 2009

Client Service Analyst - Business division (IT / Software) @ NEWCOM

TELECOMUNICATII SA, BUCURESTI

- Implementing voice and data clients (IP allocation, SIP users allocation, system
configuration,voice reseler / retail activation, customer support;) using telco
management software such as Porta Billing 100 and I-Com Software

CV available at: (https://www.bestjobs.eu/en/cv/denisapfqtc)

 - Responsible with VoIP users portability
- Monthly billing-services to national and international business clients
- Checking of business contracts and verify the financial/accounting situations for
clients.
- Provide support for business customers
- Check the invoices payment balance
- Collection of debts

September, 2006 - September, 2007

Call-Center Agent (IT / Software) @ DAINET TELECOM SRL, BUCURESTI

Responsabilities:
- provide technical support related to Internet clients needs
- provide basic networking troubleshooting and dispatching the technical field teams.
- inform the clients about the company internet offers
- sales and administrative responsabilities

EDUCATION

2016 - 2016

Goethe Institut Bukarest - Foreign Languages and Literature @ Awards /

Certifications , Bucureti, Municipiul Bucureti, Romnia

B1 Goethe Zertifikat - Deutsch als Fremdsprache

2014 - 2015

Deutsche Akademie Wien - European Studies @ Courses / Conferences , Viena,

Austria

Stufe B1.2 - Deutsch als Fremdsprache Kurs

Stufe B2.1 - Deutsch als Fremdsprache Kurs

2013 - 2013

Schillerhaus Institut Bukarest - Foreign Languages and Literature @ Courses /

Conferences , Bucureti, Romnia

Goethe A2 Deutsch als Fremdsprache Kurs

Goethe A1 Deutschkurs beim Schillerhaus

2013 - 2014

Human Resources course - Human resources @ Awards / Certifications ,

Bucureti, Romnia

CNFPA/ANC degree

2011 - 2011

IBM Tivoli Support Provider Tools and Processes - European Studies @

Courses / Conferences , Bucureti, Romnia

2010 - 2010

CV available at: (https://www.bestjobs.eu/en/cv/denisapfqtc)

 British Council - Communication and public relations @ Awards / Certifications ,
Bucureti, Romnia

medium-advanced level

2008 - 2010

Academy of Economic Studies - Marketing @ Master / Postuniversitary degree

Master: "Public Relations in Marketing"

2004 - 2008

Academy of Economic Studies - Commerce @ University (graduate)

Bachelor's degree/Licensed in Commerce

2000 - 2004

"Tudor Vladimirescu" High School - Biology, biotechnology @ College /

Postgraduate studies

CV available at: (https://www.bestjobs.eu/en/cv/denisapfqtc)