Faizan Masud Niazi

Correspondence Address
Flat no 5 block No 39 Etype G11/4 Islamabad
fmniazi@yahoo.com
+923339620805

Permanent Address
House # 103 , Sector 9
Kohat Development Authority,
District Kohat,
Khyber Pakhtoonkhawa.

EDUCATION

Kohat University of Science and Technology Kohat, Pakistan

B.S Hons , Sociology Sep 2007 June 2012

PROFESSIONAL EXPERIENCE

Cuisine Experts Islamabad, Pakistan

Founder/ Event Manager Jan 2016 March 2017

Identifying business opportunities and meeting with decision makers to obtain client commitment
Cold calling, scheduling appointments.
Prospecting.
Consistently meeting or exceeding sales goals, demonstrating focused sales efforts.
Analyze client needs and target demographics, etc.
Responsible for establishing new relationships with accounts.
Outside Sales
Conducting professional sales presentations.
Closing sales during presentations.
Maintaining Regular contact with established accounts and maintaining detailed call records.
Achieving the sales targets set forth
Toyota GT Motors Islamabad, Pakistan

Sales Executive Aug 2014 Dec 2015

Selling both new and used cars as well as finance and related product
Selling and promoting Finance, Insurance products and Paint Protection.
Demonstrating vehicles to customers, including taking them for drives
Reporting to the vehicle Sales Manager on activities, reviews and analyses
Meeting customers face to face and holding sales discussions with them.
Writing up sales contracts.
Representing the company at trade exhibitions, events and demonstrations.
Negotiating the terms of a sales agreement and closing sales.
Following-up in-bound telephone enquiries, walk in prospects and emails enquiries.
Arranging appointments via Internet Leads.
Preparing car purchase packages.
Cold calling up qualified sales prospects
Delivering vehicles to customers.
Liaising with the showroom body shop to ensure that vehicle repairs are carried out quickly.

Standard Chartered Bank Islamabad, Pakistan

Telesales Consultant Jan 2014 July 2014

Identifying sales opportunities and presenting benefits and key features of products effectively to
acquire new business.
Working with telesales marketing manager to set up campaigns that promote the services on
discounts and offers at the company to existing and new customers.
Communicating with the existing accounts to increase or maintain levels of the business activity.
Searching constantly for new revenue generating chances to meet the company targets.
Accomplishing the agreed levels of calling activity to raise revenue or volume streams.
Adhering to the company external or internal customer care and equal opportunity procedures and
policies.
Developing and maintaining new database contacts and details of potential customers.
Developing targeted telesales campaigns, which increase sales to company from education and
corporate customers.
Ensuring the correct maintenance of follow-up procedures to the potential clients
Maintaining detailed records and accounts of all telesales promotions.
Reporting to the telesales marketing manager immediately on any customer disputes or problems
or other major matters.
Updating Customer Relationship Management database of an organization with new information.
Mobilink GSM Pakistan Islamabad, Pakistan

Customer Care RepresentativeRepresentative June 2013 - Dec 2013

Nature of Work Experience

Provide the highest quality of service to customers over the phone with a positive attitude within the
defined SOPs of the company
Keep abreast with the latest information w.r.t the products, policies and procedures of the company
in order to handle customer queries and complaints effectively and efficiently
Ensure strict compliance with New Sales Activation/ MNP SOP
Provide feedback to the Team Leader on issues and challenges w.r.t his/her job and suggest solutions
Actively work towards the achievement of daily quantitative targets
Adhere to the company business code of conduct, corporate policies, guidelines, and statutory
requirements
Regular attend Team Meetings and other learning initiatives.
Coordinate and follow-up with multiple stake holders for the resolution of customers problems
Prepare product or service reports by collecting and analyzing customer information.
Resolve product or service problems by clarifying the customer's complaint; determining the cause
of the problem; selecting and explaining the best solution to solve the problem; expediting correction
or adjustment; following up to ensure resolution.

SKILLS
Computer
Operating Systems: Windows XP, 7, 8, and 10.
Office Applications: Microsoft Word, Excel and PowerPoint

Language and Other skills

Fluent in Pashto, Urdu and English. Confident with good presentational ability.
Dynamic, quick and efficient towards planning, organizing and problem solving.
Optimistic, Encouraging and motivating behaviour towards positive change.
Multicultural awareness due to regular travelling to different cities. Rapid adoptability of
different environments and structures.
Well aware of modern infrastructure, technologies and environments in education sector.
Ability to work with the teams as well as in individual capacity.
Maximizing Opportunities.
Customer Satisfaction.
Customer follows up.
Relationship building.
References:

Mr.Salman Masud Niazi

Area Sales Manager
Hascol Petroleum Private limited
Islamabad Stock Exchange building
Islamabad 44000
Pakistan
Phone: +923212550087
Email: smniazi@gmail.com

Mr. Muhammad Usman

Manager Sales
Toyota G.T Motors,
Sector F15 Main Peshawar road
Islamabad 44000
Pakistan
Phone: +923465000059
Email: musman@toyotagtmotors.com

Mr . Malik Adnan
Regional Head
Toyota Indus Motor Company Limited
Awan Arcade Blue Area,
Islamabad 44000
Pakistan
Phone: +923008411255