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CHAPTER-1 PROBLEM DEFINATION 1. INTRODUCTION An information system is an integrated set of components for collecting, storing, processing, and communicating information. Business firms, other organizations, and individuals in contemporary society rely on information systems to manage their operations, compete in the marketplace, supply services, and augment personal lives. Now a days, mostly service industries have shifted themselves to information system it ease the work of the company and approach of the customer are also better. As the world is moving fast now people look how a work can be quickly completed and the information system helps in this. Data can be easily stored by the company as well as the customer can easily do their booking, get information about the particular firm etc. Our project report is on “HOTEL” named “SPAR LEISURE INN”. It provides information regarding hotels rooms and suits, dinning, meeting and events rooms. Our website also provides the facility of online reservation. The hotel offers tastefully modern guestrooms and suites. Many rooms boast spectacular views of the city's historic diplomatic district. All rooms are exquisitely appointed with contemporary Asian furnishings. Our generously-spaced suites offer the very best in luxury living. Stylish and abundantly spacious with fabulous interiors, provide an exclusive retreat from the city. Local and international guests alike can look forward to choice Indian, Mediterranean, Asian and Italian specialties, authentically prepared and graciously presented. In addition, the hotel’s Bar and Lounge offer an extensive selection of wines, single malt whiskeys and cigars for a relaxing end to the day. Located on Level One, overlooking the lush manicured terrace, Spar’s Ballroom is an ideal venue for important 1 meetings and banquet celebrations. Its contemporary and luxurious interiors offer latest state-of-the-art convention and conferencing facilities 1.1 OBJECTIVES OF THE PROPOSED SYSTEM: 1. Today Internet is the fast way of transferring Data and Information over wide area, hence we have used internet as a way for exchanging information with the consumer. 2. It automates the process of tracking details of the customers in safe and secure manner while reducing the chances of manual errors. 3. Making the reservation process easy and simple for consumers so that they don’t have to face difficulty in booking it. 4. The system allows the data retrieval information quickly and easily, improving operational effectiveness and efficiency. 5. Computerization of the official works will help in doing lot of manual work quickly. 1.2 PURPOSE OF THE PROPOSED SYSTEM: 1. To facilitate monitoring of operations at low levels and frees up resources for departmental managers to devote time to strategic activities 2. To minimize information overload, this can be quite common with conventional businesses in the modern era. 3. To ensure better planning and control 4. To facilitate aid decision making 5. To reduce the manual work 6. Easy data storage 7. To help in easy access by the customers. They can easily get the information about particular firms. 8. Less chances of errors. 2 1.3 PROBLEM WITH THE EXISTING SYSTEM: 1. Information systems cannot present all kinds of information accurately. 2. Thick information, which is rich in meaning and not quantifiable, is best suited to human analysis. Example: employee evaluations need face-to-face communication to convey all information. 3. Information systems can be hard to develop. 2. DATA COLLECTION 1. www.shangri-la.com/newdelhi/erosshangrila : 2. www.tajhotels.com 3. www.lemeridiendelhi.com 3. CONTRIBUTION MADE BY OTHER TEAM MEMBERS: NAME OF THE MEMBERS JOB DONE DIKSHA GANDHI DATABASE DESCRIPTION MAYANK MAKHIJA DATABASE DESCRIPTION / SYSTEM ANALYSIS SAKSHI GUPTA CODING AND IMPLEMENTATION / SYSTEM ANALYSIS FINNI SHAJI CODING AND IMPLEMENTATION/ SYSTEM ANALYSIS Table no.1.1: Job done by team members. 3 CHAPTER -2 SYSTEM ANALYSIS AND DESIGN 2.1 BLOCK DIAGRAM Selects makes makes Customer Rooms Reservation Payment Customer List of Account rooms payable Figure 2.1- Block Diagram of Hotel 2.2 SITEMAP HOMEPAGE RESERVATION ROOMS MEETING FINE PHOTOS OFFER ABOUT US AND AND DINNING SUITS EVENTS CONTACT BOOKING US CANCELATION ROOMS SUITS SPAR CLUB ROOM Figure 2.2- Sitemap of Hotel 4 2.3 ER- DIAGRAM Customer_id Contact no. name e.mail_id arrival Room_no. Customer_id Customer Makes address Reservation Departure Reservatin_id Room type Pays Makes Cancellation Payment payment_id payment_id Reservatin_id Customer_id Reservation-id Customer_ id Amount Figure 2.3- ER-Diagram of Hotel 2.4 (i) DATABASE DESIGN FILE NAME-CUSTOMER FIELD FIELD FIELD SIZE(NO. OF DESCRIPTION NAME CODE TYPE CHARACTERS) Name Name Text 15 The name of the customer Address Address Text 40 The address of the customer Customer Customer Number 15 The telephone number of the 5 number no. customer Customer_id Customer_id Auto 50 The unique id no. of the number customer Room no. Room no. Number 3 The number of the room Room type Room type Text 15 The type of room E.mail_id E.mail_id Text 56 The email id of the customer Table 2.4.1- Database Description of Customer FILE NAME-RESERVATION FIELD NAME FIELD CODE FIELD SIZE(NO. OF DESCRIPTION TYPE CHARACTERS) Reservation_id Reservation_id Auto 50 The unique id no. of number reservation of the customer Arrival Arrival Date/Time 15 The arrival date and time of the customer Departure Departure Date/Time 15 The departure date and time of the customer Customer_id Customer_id Auto 50 The unique id no. of the number customer Room no. Room no. Number 15 The number of the room Room type Room type Text 15 The type of room Table 2.4.2- Database Description of Reservation 6 FILE NAME-PAYMENT FIELD NAME FIELD CODE FIELD SIZE(NO. OF DESCRIPTION TYPE CHARACTERS) Reservation_id Reservation_id Auto 50 The unique id no. of number reservation of the customer Customer_id Customer_id Auto 50 The unique id no. of number the customer Payment_id Payment_id Auto 50 The unique payment number id no. of the customer Amount Amount Currency 15 The amount payable by customer. Table 2.4.3- Database Description of Payment FILE NAME-CANCELATION FIELD NAME FIELD CODE FIELD SIZE(NO. OF DESCRIPTION TYPE CHARACTERS) Reservation_id Reservation_id Auto 50 The unique id no. of number reservation of the customer Customer_id Customer_id Auto 50 The unique id no. of number the customer Payment_id Payment_id Auto 50 The unique payment 7 number id no. of the customer Table 2.4.4- Database Description of cancelation (ii) WEBPAGE DESIGN INPUT NAME: RESERVATION FORM NAME OF LABEL DESCRIPTION/PURPOSE VALIDATION REQUIRED Check-in This tells the check in date and time Date/Time of the visitor Check-out This tells the check out date and time Date/Time of the visitor Rooms Number of rooms to be booked Number Adult Number of adults in a room Number Children Number of children in room Number Reservation no. Reservation number of the customer Auto Number Family/Last Name Last name of the customer Alphabetic Membership no. Membership number of the members Number Password Password of the members Alphanumeric Table 2.4.5 Webpage description of reservation page 8 2.5 FLOW CHART Start Home Page Access information Preference Search Room Dinning Events Tariff Reserve Reserve Payment Payment Book? No NO yes Conformation Conformation yes Thanks for Thanks for Visit Visit yes Go to reservation page ` Payment Conformation Stop Figure 2.5 - Flow Chart of Hotel 9 CHAPTER-3 SYSTEM CODING AND IMPLEMENTATION CSS: As1: Dropdown: 3.1 HOMEPAGE CODING: Home Page
         
12
             
              
             
             
             
             
13 OUTPUT: Figure 3.1 Homepage 3.2 RESERVATION: CODING: Reservation 14

  Helpline No.1800-5649   





New Reservation

View, Modify & Cancel Reservation

              &nb sp;              & nbsp;               ;              &nb sp;              & nbsp;               

   Check-in      Check-out    

     Rooms                    &n bsp;                   Adult               &nb sp;              & nbsp;     Children

                    

 

 *Special rates for coorporate

 

     Retrieve your Reservation using: 

     Option 1: Reservation No.

  20    Reservation no.    Family/Last name

        .........................................................................or.....................................................

       Option 2: Membership No.

     Membership No.           Password. 

              ;              &nb sp;              & nbsp;              

21 OUTPUT: Figure 3.2 Reservation 3.3 ABOUT US: CODING: About Us


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About Us

 


Mixing contemporary culture with its European heritage, Spar Leisure Inn creates a culturally refined, meaningful and stimulating atmosphere which inspires participants to celebrate the beauty of a moment and the possibilities for insight that live within common occurrences.

 

MANAGEMENT

24

 

Mr. Finni Shaji
Managing Director & Chief Executive Officer

Finni Shaji’s  experience in hospitality spans thirty years and four continents. In January 2003, Mr. Finni moved to India and joined the Board as Executive Director & Chief Operating Officer of Spar Leisure Inn, overseeing the operations of all luxury properties and playing a key role in the global expansion and development of future hotels. He assumed the role as Managing Director & Chief Executive Officer of The Indian Hotels Company Limited in July 2003.

Mr. Finni brings extensive international hotel experience to the Spar  in operations and management. He most recently served fifteen years as the Vice President & General Manager of The Mark in New York for The Rafael Group Hoteliers Monaco and with the Mandarin Oriental Hotel Group. His career includes a variety of management assignments for over ten years with Regent International Hotels in New York, Chicago, Dallas, Puerto Rico, Melbourne and Shanghai, as well as training at some of the world's most renowned hotels as the Hotel Plaza Athenee Paris, Le Montreux Palace Switzerland and the Kahala Hilton Hawaii.

An American national, Mr. Finni attended the École Hôtelière Lausanne in Switzerland and 25 Advanced Management Programme at Harvard Business School. He was voted one of the Top 10 Best Hotel Managers by Leaders Magazine from 1997-2002. Mr. Finni is a Memberspan of the World Travel & Tourism Council (WTTC), International Business Leaders Forum (IBLF) and is an advisory board member of The Leading Hotels of The World (LHW), Cornell Hotel School Centre for Hospitality Research and Ecole Hoteliere de Lausanne in Switzerland.

 

 

Ms. Sakshi Gupta 
Sr. Vice President, Sales and Marketing

Sakshi Gupta, Senior Vice President - Sales & Marketing, successfully leads and enhances critical sales and marketing initiatives in India and abroad for the Spar Group.

26 Sakshi oversees the sales and marketing function for Spar Group of hotels worldwide encompassing the worldwide sales force, distribution, central reservations, brand marketing, public relations, social media, marketing communications and advertising. She has spent 28 years with Spar Group and was Vice President Marketing prior to taking on this role in December 2011. She is the only specialist to have served separately as Vice President Sales and Vice President Marketing before taking the lead job to oversee both functions. She has worked across most markets in India and abroad and has played an integral role in the growth of Spar, including the recent Brand Architecture exercise and the roll-out of the new Vivanta by Spar and Gateway brands.

She is also on the board of several group companies such as Taj GVK Hotels and Resorts Limited and PIEM Hotels Limited and others as well. She also represents Taj in various industry organizations such as Hotel Association of India, Experience India Society and Marketing advisory board of Leading Hotels of the World amongst many others.

Mr. Mayank Makhija 
Executive Director - Hotel Operations

Mayank Makhija oversees hotel operations of the Spar Group and Palaces which includes Spar Luxury Hotels - India and International, Spar Business Hotels, Spar Leisure Hotels, Spar Spas, Spar Trade and Transport and Inditravels.  A career hotelier, Mr. Mukerji's experience spans 22 years and four continents. He has spent almost 10 years as a General Manager and run several hotels that have won international acclaim under his stewardship. His last assignment was as Chief Operating Officer –Spar Group , India

 

 

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Rooms And Suites


Spar Leisure Inn, New Delhi, offers 320 tastefully modern guestrooms and suites. Many rooms boast spectacular views of the city's historic diplomatic district. All rooms are exquisitely appointed with contemporary Asian furnishings. Our generously-spaced suites offer the very best in luxury living. Stylish and abundantly spacious with fabulous interiors, suites at Spar Leisure Inn, New Delhi, provide an exclusive retreat from the city. At the heart of this historic civilization, the best in luxury awaits your indulgence.

                        &nb sp;              &nb sp;

              &nbs p;           Rooms              & nbsp;              &n bsp;              &nbs 32 p;                   Suites              &n bsp;              &nbs p;                             Spar Club Rooms

33 OUTPUT: Figure 3.4 Rooms and suites page 3.4.1 ROOMS: CODING: Rooms 34


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ROOMS



 Rooms are luxuriously furnished with modern Asian touches and wood accents with deep browns and reds.


 Features:
 1)Each Room offers tastefully modern furnishings and a view of historic New Delhi.
 2)Spacious bathroom with plush towels and Lavender bath products.
 3)Each room offers 27 sqm / 290 sqf of comfort
 

37 OUTPUT: Figure 3.4.1 Rooms page 3.4.2 SUITES: CODING: Suites 38


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Suites



 With extra space to spread out and work or relax, Suites combine Delhi’s most elegant accommodations with world-class service.


 Features:
 1)Stunning views of historic New Delhi
 2)Luxury one-bedroom suite with separate living room with contemporary sofas and furniture.
 3)Complimentary buffet breakfast at Café Uno
 4)Complimentary airport transfers by hotel car
 5)The spacious, airy bathroom contains a separate shower and plush towels and bathrobes
 6)Each suite offers 44 sqm / 473 sqf of luxury.  7)Price starting from INR 18,500 per night  

41 OUTPUT: Figure 3.4.2 Suites page 3.4.3 SPAR CLUB ROOM: CODING: Spar Club Room 42


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Spar club Room



 Spar club room combine the comfort and amenities of Suites with exclusive Club privileges. These rooms are an excellent choice for travellers requiring added personalized attention and services


 Features:
 1)Stunning views of historic New Delhi.
 2)Luxury one-bedroom suite with separate living room.
 3)Guests enjoy Horizon Club Privileges
 4)The spacious, airy bathroom contains a separate shower and plush towels and bathrobes
 5)Each suite offers 44 sqm / 473 sqf of luxury.
 6)Price Starting from INR 14,000 per night.  

45 OUTPUT: Figure 3.4.3 Spar Club Room page 3.5 DINNING: CODING: Dinning


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Dinning


Local and international guests alike can look forward to choice Indian, Mediterranean, Asian and Italian specialties, authentically prepared and graciously presented. In addition, the hotel’s Bar and Lounge offer an extensive selection of wines, single malt whiskeys and cigars for a relaxing end to the day.  48

                  &nb sp;                 &nb sp;        

                       Restaurant             &nbs p;                               & nbsp;          Bar Lounge              & nbsp;              &n bsp;              &nbs p;     Lobby  Lounge

OUTPUT: Figure 3.5 Dinning Page 3.5.1 RESTAURANT: CODING: 50 Restaurant


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RESTURANT



 Local and international guests alike can look forward to choice Indian, Mediterranean, Asian and Italian specialties, authentically prepared and graciously presented.


 

53 OUTPUT: Figure 3.5.1 Restaurant page 3.5.2 BAR LOUNGE: CODING: Bar Lounge



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BAR LOUNGE



 Island Bar is a wine connoisseur’s delight, offering Delhi’s most extensive selection of wines and spirits. The bar also features a collection of single malt whiskeys, international cigars and an array of non-alcoholic beverages and snacks  
OUTPUT: Figure 3.5.2 Bar Lounge 57 3.5.3 LOBBY LOUNGE CODING: Lobby Lounge

 
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LOBBY LOUNGE



 An elegant venue for meeting friends, partners or clients, the hotel’s Lobby Lounge offers an impressive selection of teas, coffees and snacks, making it one of the hotel’s most popular social spaces.


 

60 OUTPUT: Figure 3.5.3 Lobby Lounge Page 3.6 GALLERY: CODING: Gallery
61


63
                           
64 OUTPUT: Figure 3.6 Gallery page 3.7 MEETING AND EVENTS: CODING: Meetings & Events 65



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Meetings & Events


 

67   Located on Level One, overlooking the lush manicured terrace, Spar’s Ballroom is an ideal venue for important meetings and banquet celebrations.

  Its contemporary and luxurious interiors offer latest state-of-the-art convention and conferencing facilities.

  Ballroom can be divided into four parts for smaller gatherings. The three private meeting rooms can be utilized as breakaway rooms for power sessions.

  Additional services, such as fax, STD / ISD / ISDN / Wireless Internet, printer, computer are available on request at additional cost.

68   All of the conference and function rooms feature state-of-the-art audiovisual equipment, including the following:

  • ·           Complimentary wired and wireless broadband Internet access

  • 69 ·            Large plasma display unit

  • ·           Satellite and teleconferencing

  • ·           Simultaneous translation system available on request at additional cost

  • ·           Slide, overhead, LCD and direct projectors

 

             & nbsp;                  &nb sp;        71

             & nbsp;             &n bsp;           Conference Room             &n bsp;             &nbs p;                             & nbsp;             &n bsp; Ball Room

72 OUTPUT: Figure 3.7 Meeting and events page 3.7.1 CONFERENCE ROOM: CODING: Conference Room 73


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CONFERENCE ROOM



 Located on Level One, overlooking the lush manicured terrace, Its contemporary and luxurious interiors offer latest state-of-the-art convention and conferencing facilities


 All of the conference and function rooms feature state-of-the-art audiovisual equipment, including the following:

 1)Complimentary wired and wireless broadband Internet access.
 2)Large plasma display unit.
 3)Satellite and teleconferencing.
 4)Simultaneous translation system available on request at additional cost.
 5)Slide, overhead, LCD and direct projectors.
 

76 OUTPUT: Figure 3.7.1 Conference room 3.7.2 BALLROOM: CODING: Balroom 77


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BALLROOM



 Located on Level One, overlooking the lush manicured terrace, Shangri-La Ballroom is an ideal venue for important meetings and banquet celebrations.Spar Ballroom can be divided into four parts for smaller gatherings.


 

OUTPUT: Figure 3.7.2 Ballroom page 80 3.8 OFFERS: CODING: OFFERS


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OFFERS

 Surprises

 This season, enjoy endless value at our hotels. From an extra night's stay, to thoughtful privileges and a host of complimentary services, our  limited period offers are bound to enhance your stay.

 Flexi Credits
 Stay for two nights and enjoy unbelievable savings with complimentary hotel credits. Choose from rejuvenating spa therapies, the finest of  cuisines or simply spend time with your friends and business associates at our exclusive bars.

 Stay A Bit Longer
 Stay with us for two or three consecutive nights and we'll extend your experience by another night, at no extra cost ! Spend a day at the spa,  dine at our celebrated restaurants or take the day out just for yourself in the comfort of our hotels.

 Suite Celebrations
 This season, give in to the delight of the unexpected when you stay at our celebrated suites. While pleasant surprises keep you guessing, our  legendary hospitality will tempt you to stay on. From the efficient round-the-clock butler service to an additional night's stay at 50% or no extra  cost, to the convenience of our flexible check-in and check-out timings, our limited period offers are bound to make your experience at our  hotels an unforgettable one.

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OUTPUT: Figure 3.8 Offers page 84 3.9 CONTACT US: CODING: Contact Us


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Contact Us

  ,
  Spar Leisure Inn, New Delhi

  Address               :New Delhi, 110 001, India

  Tel              &nbs p;        : (91 11) 4119 1919

87

  Fax              &nbs p;        :(91 11) 4119 1988

  Email             &n bsp;     :sparleisureinn@sli.com

88 OUTPUT: Figure 3.9 Contact Us 89