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n Att. To Report N _____________


COMPANY RIF. APPROVAL:
SERVICE / ACTIVITY:
SCOPE :
ACTIVITY MANAGER:
CONTACTED PERSON:
DUTIES :
CERTIFICATION :
Previous N.C. of Audit Report n date // still pending: //
NOTE:

N Reference QUESTION VALUATION NOTE


N/A A B C

01. EU-OPS The services supplier holds : Check if GOM is updated according to last
1.200 revision
Air Dolomiti Ground Operations Manual
EU-OPS
1.210

02. SGHA Legal Contract :


services performed for EN

03 Infrastructure and work environment Provision of resources: adequate number


Safety rules
Protective equipment
Light, temperature, noise, cleanliness

04. Handling Ground Frequency :


Office

EU-OPS Flight Documentation :


1.135 Meteorological information
NOTAM/AIS briefing documentation

EU-OPS Flight Documentation :


1.135 Notification of special categories of passenger

EU-OPS Information retained on ground Copy of : 1)Mass & balance documentation


1.140 2) Special loads notification
(Trip Files)

EU-OPS Document Storage Period Minimum 3 months


1.1065

Retention of electronic docs The system shall provide a scheduled


generation of back up files

Valuation Legenda:
N/A: Not Applicable A: Non Conformity B: Observation C: Conformity Auditor:

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N Reference QUESTION VALUATION NOTE
N/A A B C

5. Load and
Balance

EU-OPS Mass values for passenger and baggage CH : 35 kg


1.620 AD : 84 kg
(DCS + GOM EN) Crew cockpit : 85 kg
Crew cabin : 75 kg
Bags standard : 13 kg for preloading

EU-OPS Mass and balance Documentation ..person preparing the mass & balance doc.
1.625 must be named on the document. The person
supervising the loading must confirm by
signature that the load and its distribution are
in accordance with the mass & balance doc.
This document must be acceptable to the
Commander, his acceptance being indicated
by countersignature or equivalent.
6. Ramp
Condition

ICAO Ramp free of all items which could cause


FOD
Ramp free of any fluid spillage

ICAO Trash cans available in sufficient number and


emptied regularly

ICAO Ramp swept regularly :

Number of equipment available

ICAO Ramp markings (taxi lines) clearly identified

ICAO Fire Extinguisher In the refuelling area, there must be the


Italy : availability of one or two fire extinguishers
Decreto Min. endowed with wheels and subject to proper
30/09/1985
maintenance with an amount of 100 kilos of
chemical powder.
Extinguisher inspection
(Recharge)

EU-OPS Endangering Safety Handling activities Ramp safety


1.120

Valuation Legenda
N/A: Not Applicable A: Non Conformity B: Observation C: Conformity Auditor:

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N Reference QUESTION VALUATION NOTE
N/A A B C

7. Aircraft
Arrival

Follow me for guidance of a/c to the parking


position

Aircraft parking : tail wind component for


ATR

Adequate number of marshallers

Marshall equipped with wands (illuminated in


low visibility)

Proper hand signals used by marshaller

Equipment with reflective vest and hearing


protection

GPU at aircraft

Wheel chocks properly placed Nosegear

Speed limits observed by all drivers

Tail Prop ATR72 positioned

8. Unloading
Procedure

Valuation Legenda
N/A: Not Applicable A: Non Conformity B: Observation C: Conformity Auditor:

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N Reference QUESTION VALUATION NOTE
N/A A B C
Ramp personnel at a/c :

(Ramp agent and loaders)

Cones placed to delimit dangerous areas

EU-OPS Equipment at a/c


1.290

Cargo doors opened and secured properly

Delivery at aircraft bags unloaded

Securing of disembarkation and passenger


routes

Baggage properly handled during unloading

Check of holds after unloading Visual check

All ramp personnel wearing ID for


Identification

9. Refuelling

EU-OPS Fuel truck is available


1.290

Fuel truck is positioned correctly Fuel truck must have a clear exit route
and must be able to move away from the
aircraft in a forward direction

Valuation Legenda
N/A: Not Applicable A: Non Conformity B: Observation C: Conformity Auditor:

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N Reference QUESTION VALUATION NOTE
N/A A B C
Fuelling vehicle correctly earthed/bonded to
the aircraft

Deadman control used

Transmission of fuel figures to fuelling


company by :

EU-OPS Refuelling /Defuelling with pax on board


1.305 (procedure in place)

10. Cleaning

All cleaning personnel wearing ID for


Identification

EU-OPS At aircraft on time


1.290

Equipped with suitable tools


(vacuum cleaner, waste bag..)

Toilette Service Equipment


Water Service Equipment

11. Loading
Procedure

EU-OPS Flight Preparation :


1.290
Loading personnel at aircraft

EU-OPS Stowage of baggage and cargo :


1.270
Baggage properly handled included Delivery
at aircraft

Valuation Legenda
N/A: Not Applicable A: Non Conformity B: Observation C: Conformity Auditor:

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N Reference QUESTION VALUATION NOTE
N/A A B C
EU-OPS Headloader available for loading supervision
1.625

EU-OPS Carriage of sporting weapons and Check Loading position


1.070 ammunitions Notice to CPT

EU-OPS Distribution of load : loading instructions The person supervising the loading must
1.625 signed with actual final load data confirm by signature that the load and its
distribution are in accordance with the mass
and balance documentation

Baggage reconciliation

Bags on board and bags checked in

EU-OPS Loadsheet (incl. LMC) Mass and balance documentation prior to


1.625 each flight specifying the load and its
distribution

12. Aircraft
Departure

All nets secured before cargo doors are closed

Embarkation process Clearance and safe way to the aircraft

Complete walk around inspection To check : cargo/access doors are closed and
secured and there is no visible damage to the
aircraft and area is clear of equipment

Proper hand signals used by marshaller

Marshall always in view of Captain

Wheel chocks removed

Valuation Legenda
N/A: Not Applicable A: Non Conformity B: Observation C: Conformity Auditor:

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N Reference QUESTION VALUATION NOTE
N/A A B C
Power back procedure Check training and qualification

Push back process Check training and qualification

Communication Ground - Cockpit Check training and qualification

13. Training 1)Competence of operations personnel Initial training and recurrent training
EU-OPS according to position held Training programmes
1.205 Improvements and update of training
2)Knowledge skills and training experience programmes
EU-OPS Training on the job
1.080
3)Qualification Safety awareness: human factors principles
Rules and regulations
4)Retention of records : Dangerous Goods training
Identification Training records
Legibility
Maintenance
Retrieval
Protection and Security
Disposal
Back-up system

Retention of electronic docs The system shall provide a scheduled


generation of back up files for records
associated with training

14. Dangerous
Goods

Current Copy of IATA DG Regulations


available

EU-OPS Offering dangerous goods for transport by air Check that no person accepts or offers
1.080 dangerous goods for transport by air unless
properly trained.

EU-OPS Limitations on the transport of DGR


1.1165

EU-OPS Classification
1.1170

EU-OPS
1.1175
Packing
Valuation Legenda
N/A: Not Applicable A: Non Conformity B: Observation C: Conformity Auditor:

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N Reference QUESTION VALUATION NOTE
N/A A B C

EU-OPS Labelling and marking


1.1180
EU-OPS
1.1185
DGR Transport Documents
EU-OPS Acceptance of DGR
1.1195

EU-OPS Inspection for damage leakage or


1.1200 contamination

EU-OPS Removal of contamination


1.1205
EU-OPS
1.1210
Loading restrictions
EU-OPS Provision of information
1.1215 (Notices to passengers)

EU-OPS DGR Training Programmes Training programmes


1.1220 Initial training and recurrent training
Qualifications Recurrent training at interval not exceeding
24 months
Improvements and updates of training
programmes (ref. Last issues of DGR IATA
regulation)
Training records
Retention of electronic docs The system shall provide a scheduled
generation of back up files for records
associated with training

EU-OPS DGR Incident and Accident Reports


1.1225

15. Equipment
maintenance
Programme

Maintenance planned Programme

Valuation Legenda
N/A: Not Applicable A: Non Conformity B: Observation C: Conformity Auditor:

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N Reference QUESTION VALUATION NOTE
N/A A B C
Effective Programme : Performed maintenance during
summer/winter schedule operations:
Year : Records

Equipment certification (approved supplier)

GPU equipment operative :

YES NO

Nr of equip :

WCH Equipment : Check if operative for ATR/BAE aircrafts

Nr of equip.

Parking brakes of ramp vehicles

How often :

Towbar for pushback Check if towbar available for ATR/BAE

Toilette /Water service equipment Procedures for cleaning disinfecting of


potable water service equipment

Yearly planning of cleaning and disinfecting


of water service equipment.
ASU Equipment (Air starter unit)

Nr of equipment

Baggage loading equipment

Passenger Bus

Nr of equipment

Crew Bus

Nr of equipment

Check-in scales

Valuation Legenda
N/A: Not Applicable A: Non Conformity B: Observation C: Conformity Auditor:

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N Reference QUESTION VALUATION NOTE
N/A A B C

16. Passenger
Services

Training of personnel for pax service Training programmes


Improvements and update of training
Qualification programmes
DGR qualification
Competence on airline procedures (ref.
Company GOM)
Training records

Communication devices in the airport Flight information:


Monitors
Announcements

EU-OPS Passenger Seating Awareness of check-in staff for seat


1.280 assignment for passengers with reduced
mobility

EU-OPS Procedure to avoid Multiple occupancy of Check procedure in place for manual check-
1.320 seats in

EU-OPS Carriage of persons with reduced mobility Procedures for the carriage of persons with
1.260 reduced mobility

Airport facilities for elderly and disabled availability of:


people wheelchairs
passenger movers
medical assistance
EU-OPS Hand Baggage regulations Procedures known and applied by check-in
1.270 staff

Awareness of the effects of excessive and


oversized baggage
EU-OPS Provision of Information : Passengers are warned to the types of goods
1.1215 which they are forbidden from transporting
DGR info displayed at check-in on board an aeroplane

Boarding passes and baggage tags securely


stored.

EU-OPS Alcohol and drugs Check-in and boarding staff awareness


1.115

Valuation Legenda
N/A: Not Applicable A: Non Conformity B: Observation C: Conformity Auditor:

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N Reference QUESTION VALUATION NOTE
N/A A B C
EU-OPS Unruly passengers Endangering safety
1.120

Are baggage scales calibrated If yes when

YES NO

Recording of baggage weight Number/real weight

EU-OPS Match at the gate accepted passengers and


1.105 boarded passengers

Carriage of INAD , DEPO or persons in


custody

DGR Qualification/Training of passenger CAT 9


handling staff Initial training and recurrent training

Lost & Found office Location inside the arrival area (airside)

Restricted access to prevent unauthorized


interferences

Application of company procedures for L&F Company forms and items

Delivery of unclaimed baggage after 5 days to


EN central storage facility

Mishandled Baggage storage

Baggage conveyor belt in arrival area

17. Emergency
Plan

Copy of last issue of local emergency plan

Valuation Legenda
N/A: Not Applicable A: Non Conformity B: Observation C: Conformity Auditor:

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N Reference QUESTION VALUATION NOTE
N/A A B C
Training of personnel on emergency situation Passenger handling
Operations
Ramp

Training programmes Personal protection


Accident and incidents
Rules and regulation
Workplace hazard
Emergency situations

Incident response Spill or leakage on:


the aircraft (hold)
ramp
cargo facilities

Ground handling incident/accident

Bomb threats

Facility evacuation & natural disasters

Local emergency simulations planning

Valuation Legenda
N/A: Not Applicable A: Non Conformity B: Observation C: Conformity Auditor:

Rev n. 3_02.11.2011

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