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A+™ Certification: Core Hardware and Operating Systems (Third Edition) Kit - A CompTIA Certification
Course number: newly released 085815 sk (085811 and 085812 combined, formerly 077810sk)
Software: A+ Certification
Course length: 10 days total
Course Specifications
Course Description
This course is one of two courses you will need to take if your job responsibilities include entry-level computer
service technician support duties. It is also one of two courses of study for the CompTIA A+ certification
program. In this course, you'll build on your end-user background knowledge as you acquire the specific skills
required to install, configure, upgrade, troubleshoot, and repair PC hardware components and systems.
Course Objective: You will install, remove, upgrade, maintain, and troubleshoot computer hardware.
Target Student: This course is designed for persons with basic end-user skills with Windows-based personal
computers, who wish to begin a career in information technology by becoming personal computer service
technicians, or who wish to prepare to take the CompTIA A+ Core Hardware examination.
Prerequisites: End-user skills with Windows-based personal computers, including the ability to: Start up and
shut down the computer.Log on to a computer or computer network.Run programs.Move, copy, delete, and
rename files in Windows Explorer.Browse and search for information on the Internet.
Basic knowledge of computing concepts including: The difference between hardware and software.The
functions of software components such as the operating system, applications, and file system.The function of a
computer network.
You can obtain this level of skills and knowledge by taking any of the following Element K courses:
Introduction to Personal Computers Using Windows 95Introduction to Personal Computers Using Windows
98Introduction to Personal Computers Using Windows 2000Introduction to Personal Computers Using Windows
XPIntroduction to Networks and the Internet
Delivery Method: Instructor led, group-paced, classroom-delivery learning model with structured hands-on
activities.
Hardware Requirements
For each lab station, you will need the following hardware. It is recommended that the documentation and driver
disks for each device be included for use by students as needed. For some of the more expensive items, or less
common devices, you might perform an instructor demonstration, have one lab station install the item and others
watch, or pass the device from one lab station to the next with each station installing then removing the device.
• An ATX-based system with PCI and ISA slots. Whenever possible, have enough components for each
lab station to install each device. If the systems you are using have only PCI slots, have at least one
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1577 C Street, Suite 205, Anchorage, Alaska 99501
(907) 272-2888 • (800) 516-5164 • FAX (907) 272-7117
Website: www.nbsys.com • E-mail: info@nbsys.com
A+ Certification:
Core Hardware & Operating Sytems (Third Edition)
other system that contains both ISA and PCI slots. The computer also needs at least one of each of the
following ports: parallel, VGA, keyboard and mouse PS/2 ports, serial, USB, FireWire, and sound
including Line In, Line Out, Mic, and Game ports. If Windows XP cannot be installed on this additional
system, you can install Windows 98 or Windows 2000 on it.
• PCI Cards.
• ISA Cards.
• USB hub.
• USB devices.
• Network cards (and any required networking equipment for students to reach the Internet).
• Additional IDE Hard Drive, CD-ROM, CD-RW, DVD, or DVD-R Drive to install.
• FireWire port.
• FireWire devices.
• FireWire hub.
• Speakers.
• Microphone.
• Joystick or other game controller that connects to the 15-pin game port.
• MIDI device.
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1577 C Street, Suite 205, Anchorage, Alaska 99501
(907) 272-2888 • (800) 516-5164 • FAX (907) 272-7117
Website: www.nbsys.com • E-mail: info@nbsys.com
A+ Certification:
Core Hardware & Operating Sytems (Third Edition)
• Other quarter-inch mini-jack device (cassette player, musical keyboard, and so on).
• Digital camera.
• UPS.
• ESD protection devices such as workbench mats with wrist strap and grounding cord, floor mat with
grounding cord and shoe straps.
• PC cleaning supplies such as compressed air canisters, mini-vacuum suitable for laser printers, swabs,
alcohol, monitor wipes, and other PC cleaning solutions.
• Audio CD.
• Cartridge drive and cables (Iomega Zip or Jaz, SuperDisk, or similar drives).
• Cables for all devices. In addition, you also need the following cables: Null modem, RJ-45, RJ-11, RG 6,
RG 8, RG 58, RG 59, STP, Fiber Optic.
Some topics describe hardware that you are less likely to have. However, if you do have access to the
hardware, it will enhance the learning experience for the students. Any of the following items will be of benefit to
students in installing, configuring, working with, and troubleshooting.
• Digital flat panel monitor with DVI connection.
• DVI port.
• CPU cooling systems including temperature sensors, liquid cooling systems, thermal compounds, heat
sinks, and fans.
• Riser cards for audio and communications (also known as daughter boards).
• CAD/CAM devices.
• Cable modem.
• DSL modem.
• Special function video card such as those with TV tuner or TV connection capabilities.
• Thermal printer.
• Printers with features such as the ability to add memory, hard drives, NICs, operational trays and
feeders, finishers such as staplers, and/or functions such as scanning, fax, and copier built into the
printer.
• Some suggestions for simulating problems are included as Instructor Notes in the Activities, but actual
non-working devices can often be beneficial in helping students identify when something is broken as
opposed to not correctly configured.
• Damaged CD-ROM.
• Any non-working items which can be broken open to show students the internal workings of devices.
Platform Requirements
• Windows
Software Requirements
• Windows XP.
• Device drivers for any cards and devices students will install.
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1577 C Street, Suite 205, Anchorage, Alaska 99501
(907) 272-2888 • (800) 516-5164 • FAX (907) 272-7117
Website: www.nbsys.com • E-mail: info@nbsys.com
A+ Certification:
Core Hardware & Operating Sytems (Third Edition)
• A MIDI sequencer. You can download one of the many MIDI sequencers listed at
www.hitsquad.com/smm/win95/MIDI_SEQUENCERS/. Several are Freeware, some are Shareware,
and some are demos.
Performance-Based Objectives
Upon successful completion of this course, students will be able to:
• explore foundational information about computers.
Course Content
Lesson 1: Introduction to Computers
Topic 1A: A Brief History of Computers
Topic 1B: Desktop Computer System Components and Their Functions
Topic 1C: Software and Firmware
Topic 1D: Numbering Systems
5
1577 C Street, Suite 205, Anchorage, Alaska 99501
(907) 272-2888 • (800) 516-5164 • FAX (907) 272-7117
Website: www.nbsys.com • E-mail: info@nbsys.com
A+ Certification:
Core Hardware & Operating Sytems (Third Edition)
Course Specifications
Course number: 085812
Software: Windows
Course length: 5.0 day(s)
Course Description
A+ Certification: Operating Systems is the course you should take if your job responsibilities include the support
of computers running the Windows 9x, Windows 2000, and Windows XP operating systems. This course, along
with the A+ Certification: Hardware course, prepares you for the CompTIA A+ Operating Systems certification
exam. In this course, you'll build on your skills with using a Windows-based operating system to learn the
specific skills you need to install, maintain, and troubleshoot the Windows 9x, Windows 2000, and Windows XP
operating systems.
Course Objective: You will support Windows 9x, Windows NT 4.0, Windows 2000, and Windows XP
computers.
Target Student: This course is targeted to an individual with basic end-user skills using Windows-based
personal computers, who wishes to begin a career in information technology by becoming a personal computer
service technician, or who wants to prepare to take the CompTIA A+ Operating Systems examination.
Prerequisites: To ensure your success in this course, we recommend that you know how to complete the
following tasks: Start up and shut down the computer.Log on to a computer or computer network.Run
applications.Move, copy, delete, and rename files in Windows Explorer.Browse and search for information on
the Internet.Send and receive email.Basic knowledge of computing concepts, including: The difference between
hardware and software.The functions of software components such as the operating system, applications, and
file system.The function of a computer network.
You can obtain this level of skills and knowledge by taking any of the following Element K courses:
• Introduction to Personal Computers Using Windows 98
• In addition, Hard Disk Management for DOS 6.22 is a required prerequisite for this course.
Although it is not a requirement, it is strongly recommended that you take A+ Certification: Core Hardware prior
to taking this course.
It is also strongly recommended that you have a minimum of six months experience working with computers.
Delivery Method: Instructor led, group-paced, classroom-delivery learning model with structured hands-on
activities.
Hardware Requirements
Except where noted, the requirements listed are for the student and instructor computers.
• 300 Mhz Pentium processor or higher.
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1577 C Street, Suite 205, Anchorage, Alaska 99501
(907) 272-2888 • (800) 516-5164 • FAX (907) 272-7117
Website: www.nbsys.com • E-mail: info@nbsys.com
A+ Certification:
Core Hardware & Operating Sytems (Third Edition)
• 12 GB hard disk or larger for the classroom domain controller. (You will need an even larger hard disk if
you want each student to use Ghost to create an image of his computer in Lesson 14. You will need
approximately 2 GB of disk space per computer image stored on the server.)
• 128 MB of RAM or more. For the classroom domain controller, 256 MB of RAM or more.
• One computer installed as a Windows 2000-based classroom domain controller. This computer's
hardware must be on the Windows 2000 Hardware Compatibility List (HCL).
• Internet access.
Platform Requirements
Software Requirements
• For the classroom domain controller, you can use either Windows 2000 Server or Windows 2000
Advanced Server. Make sure you have enough per-server licenses for the classroom.
• Windows XP Professional for each student and instructor computer. Be sure you have met the licensing
or activation requirements for your situation.
• Windows 2000 Professional for each student and instructor computer. Be sure you have met the
licensing or activation requirements for your situation.
• Bootable Windows 98 Second Edition CD-ROM for each student and instructor computer. Be sure you
have met the licensing or activation requirements for your situation.
• Norton AntiVirus 2002 Professional Edition or McAfee VirusScan Professional Edition. If you choose to
use McAfee VirusScan, students will not be able to manually update their virus definitions unless they
register their software.
• Norton Ghost.
• If you want to teach students how to install and configure Netscape Navigator instead of Internet
Explorer, you will need Netscape Navigator 7.01 or later. You can download Netscape Navigator at
http://channels.netscape.com/ns/borwsers/download.asp.
• There are additional requirements for some of the lesson-level lab activities. Please see the setup
procedures for each lab activity for these requirements.
• You will need an email account for each student. Obtain these accounts either by installing Microsoft
Exchange Server on the classroom domain controller and creating the necessary accounts or by
creating the accounts with one of the free email services such as Hotmail. You can create one account
for each student or create a single account and have students share this account.
Performance-Based Objectives
Upon successful completion of this course, students will be able to:
• list Windows and command-line tools.
• manage applications.
Course Content
Lesson 1: Windows Tools
Topic 1A: Windows Graphical Tools
Topic 1B: Windows Command-line Tools
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1577 C Street, Suite 205, Anchorage, Alaska 99501
(907) 272-2888 • (800) 516-5164 • FAX (907) 272-7117
Website: www.nbsys.com • E-mail: info@nbsys.com