SAP Service Marketplace

Overview Presentation

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Agenda

The SAP Service Marketplace

The SAP Support Portal

Summary

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The SAP Service Marketplace

SAP Service Marketplace:

One Source for All your Business Needs

The SAP Service Marketplace is SAPs extranet platform for customers and partners
that enables full collaboration with SAP.
Segmented into specific portals tailored to your particular needs, the SAP Service
Marketplace is your one-stop access to not just exclusive information, but also an
extensive spectrum of services, software, and consulting.
The SAP Service Marketplace platform will help you throughout the evaluation,
implementation, and operation of your SAP and Business Objects solutions.

www.service.sap.com

SAP Service
Marketplace
PARTNERS
CUSTOMERS

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Heterogeneous Information Needs
and Target Groups

System Project
Administrator Lead
Where do I find Where do I
solutions to best find the latest
support my system information
operation? on CRM?

How can I access the

Where can I get
Developer software updates?
latest SAP Sales-Kits? Consultant

How can I get

Where can I order additional information
additional services? on SAP SMB
portfolio?
Partner SMB
How can I book
training courses? Partner

CCC Employee

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Benefits of the SAP Service
Marketplace

One Source For All Your Business Needs!

Full access anytime, anywhere

Up-to-date information

Information personalization

Pro-active notification services

Single Sign-On access

User-friendly / Intuitive navigation

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SAP Service Marketplace
Start Page

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SAP Service Marketplace
Start Page

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SAP Service Marketplace
Start Page

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SAP Service Marketplace
Start Page

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Agenda

The SAP Service Marketplace

The SAP Support Portal

Summary

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The SAP Support Portal

SAP Support Portal:

End-to-End Support for End-to-End Solutions

The SAP Support Portal supports your SAP/Business Objects solution throughout
its entire life cycle. This encompassing support ranges from safeguarding your
implementation project, through solving messages or providing services, to
optimizing the way you operate your solution.

www.service.sap.com/support

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The SAP Support Portal is there to support your SAP solution throughout its entire life
cycle.
This encompassing support ranges from safeguarding your implementation project,
through solving messages or providing services, to optimizing the way you operate
your SAP solution.

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Benefits of The SAP Support Portal

E2E Support for E2E Solutions

Centralized access to all the support information
and applications
Quick access to all key information and tools
Integration of system data in the support
applications
Efficient support processes
Up-to-date information

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The SAP Support Portal is fully dedicated to support your SAP Solution throughout its
entire lifecycle and offers the following benefits:
Centralized access to all the support information, applications and processes that
are needed to optimally run an SAP solution
Tailored support for system administrators, support employees, and project leads
Quick access to all key information and tools
Integration of system data in the support applications
Efficient support processes
Up-to-date service catalog
The SAP Support Portal offers End-to-End Support for End-to-End Solutions

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The SAP Support Portal at a Glance

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The SAP Support Portal at a Glance

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The SAP Support Portal at a Glance

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The SAP Support Portal at a Glance

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The SAP Support Portal at a Glance

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The SAP Support Portal at a Glance

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The SAP Support Portal at a Glance

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The SAP Support Portal at a Glance

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The SAP Support Portal at a Glance

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The SAP Support Portal at a Glance

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SAP Support Portal Newsletter

The personalized SAP Support Portal

newsletter provides timely information
specifically tailored to your needs to be
up-to-date with the latest support
information on the topics of your choice:
Spotlight News

My Inbox Items

SAP HotNews / SAP TopNotes

Work Items

Info Subscriptions

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Another feature of the SAP Service Marketplace is its newsletter, which is delivered
upon request.
This personalized newsletter provides timely information specifically tailored to your
needs.
The SAP Service Marketplace Newsletter sends you the latest information on the topics
of your choice:
Spotlight News
SAP TopNotes / SAP HotNews
News for Administrators
Work Items
Info Subscriptions
You can decide of the frequency at which you would like to receive this Newsletter and
its format: Text or HTML.
To subscribe to the SAP Service Marketplace Newsletter, go to my Profile and choose
Maintain my Newsletter Subscriptions.

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Agenda

The SAP Service Marketplace

The SAP Support Portal

Summary

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To keep this training short and simple it is spitted into 3 parts.

In this session we will introduce you to the fundamentals of the Notes search before we
show you how to make it more efficient in the second course.
The third session will explain how to personalize your SAP Notes and at the end well
give a short summary and additional tips (click)

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Summary

SAP Service Marketplace

Brings together about 200,000 different
users worldwide every months
Delivers about 40,000 newsletters
Is customers preferred channel to interact with SAP

SAP Support Portal

Supports more than 45,000 customers each month

Reports more than 100,000 messages each month

Performs more than 5 Mio Notes Searches each

month

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