CHAPTER I

INTRODUCTION

1.1 Introduction
The Coca-Cola Company is the world's leading manufacturer, marketer, and distributor of
nonalcoholic beverage concentrates and syrups, with world headquarters in Atlanta, Georgia.
The Coca-Cola Company markets four of the worlds top-five soft-drink brands Coca-Cola,
diet Coca-Cola, Sprite and Fanta. Their beverage offerings encompass nearly 400 brands,
including coffees and teas, juices and juice drinks, sports drinks and waters as well
as carbonated soft drinks with operations in more than 200 countries. The products of The
Coca-Cola Company touch lives everywhere. So wherever you are, you're sure to find a
Coca-Cola product to enjoy.
Sales of Coca-Cola and other Company products exceed 1 billion servings per day. At
present, the Coca-Cola system has more than 16 million customers around the world that sell
or serve their products directly to consumers. There are nearly six billion people in the world
who are potential consumers of their Company's products.

From their heritage to their mission to the people who bring their products to thirsty
consumers, The Coca-Cola Company is a part of lives everywhere. Their Mission is To
Maximize Share-Owner Value over Time. In order to achieve this mission, they must create
value for all the constituents they serve, including their consumers, their customers, their
bottlers and their communities. The Coca-Cola Company creates value by executing a
comprehensive business strategy guided by six key beliefs:
Consumer demand drives everything they do.
Brand Coca-Cola is the core of their business.
They will serve consumers a broad selection of the nonalcoholic ready-to-drink
beverages they want to drink throughout the day.
They will be the best marketers in the world.
They will think and act locally.
They will lead as a model corporate citizen

1.2 Objective of Coca-Cola Company

The ultimate objectives of their business strategy are to
increase volume
expand their share of worldwide nonalcoholic ready-to-drink beverage sales
maximize their long-term cash flows
create economic-value-added by improving economic profit and
Creating such an image of the company that the consumers start differentiating their
product from other competitors.

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 CHAPTER II
LITERATURE REVIEW

Since last year it is expected to expand its services to serve 16 million customers daily with
variety of products like Coca-Cola classic, Diet Coca-Cola, Cherry Coca-Cola etc. Thus,
Coca-Cola has to produce more products to achieve its objective of serving its customer. It is
difficult task for Coca-Cola to achieve its objective in this competitive environment with
existing system. So, a cost effective and efficient management system is very critical for
Coca-Cola to ensure smooth running of its business. Coca-Cola management system is
expected to improve the operating efficiency of Coca-Cola and enhance customer satisfaction
with better services. The aim specified by the Coca-Cola need to be fulfilled by the improved
system in the organization.

2.2 Objectives of System

Some of the objectives of newly developed system are:
New inventry management system is able to manage the inventry flow
To expand market and service through supply of products
To provide real time data for decision making
To enhance customer satisfaction with better service
To automate the record keeping and report preparation system
Grabing the market opportunity timingly and cover the market
To enhance the quality of decision making in every level of organization

2.3 Key Features

The developed system has following key features:
Order handling
Customer handling
Computerized record keeping
Inventory management
Computerized report preparation
Supporting decision making system
Integration among the departments through computerization

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 CHAPTER III
SYSTEM DESIGN

System design is pictorial representation of flow of information inside the organization

establishing the logical relationship among the different set of entities with different activities
inside the organization. It fulfills the objectives as specified by the system analysis. The
design of information system is the overall plan or model for that system. It details how a
system will meet the information requirements determined by the system analysis.

3.1 Data Flow Diagram

3.1.1 System decomposition

System decomposition is breaking down the system into its component subsystems,
analyzing it separately, and then aggregating them back into the complete system. It focus on
system components, their relationship with each other and their relationship with external
entities, identifies the system boundries, reduce potential for a lack of system compatibility,
and reduces the system complexity.

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3.1.2 Context Diagram
Context diagram consists of a single process and no databases. Context level diagram is
diagramming which shows whole process in a single processing unit including its all
associated entities. It is a structure graphical tool for identifying the organizations functions,
areas and process that are performed within and between the organization and outside world.

The following represents the context diagram of the Management system in the Coca-Cola
Company.

Delivery notice and invoice

Customer Order
negotiation
0

Customer
order Manufacturing
company

Purchase
Supplier
order Customer

Raw materials Products

Fig: context diagram of Coca-Cola manufacturing system

This is called zero level diagrams because the customer places the order to the company (system)
and then directly the customer get feedback and the whole process is not shown within the main
system.
Here in n this context diagram there ia s flow of information from customer to manufacturing
company as the customer places order for the goods needed and there is negotiation between
customer and company in terms of cost, facilities, and other services. If the negotiation becomes
positive company gets raw materials from supplier and the goods is produced and then they are
supplied to customer.

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3.1.3 Zero level DFD

Customer 1.0 2.0 Product Inventory info

order
Customer Sales Customer Planning
Order
order Inventory
negotiable
update

D3 product inventory

4.0 Product
Production Production
Purchase inventory
Production schedule order
order Purchas update
schedule D2 production schedule
ing
Notice to
Production
shipment
schedule from
Raw
material 3.0 Products
Supplier
Inventory
MFG
Flour Completion
Raw 5.0
notice
material
Packaging
arrival
notice and
Finished shipment
Raw material Products
6.0 supply
information
Receivi Delivery
ng notice
Packed and
Product invoice
s
Customer
D1 raw material inventory

Fig: Zero level DFD of Coca-Cola Company

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3.1.4 One level DFD

Order negotiate 1.1

with price quote
Negotia
te

Customer Notice of deal

with customer

Customer order 1.2

Enter
information

Customer order
To: Planning

2.1 Product inventory info

Check
product Inventory update
inventory D3 Product Inventory

To: packaging
Notice of shipment from inventory and shipment

Customer order

2.2
Prepare 2.3
productio Update
n order production
Production schedule
order with
latest start date

Production order
Production schedule addition or update

D2 Production schedule

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D2 Production schedule

Production order

3.1 3.2
Start Job Completion
production completion of
production Completion notice

To: packaging
and
Raw material shipment
Product
inventry
3.3
Receive information
Raw material D3 product inventry
raw
material
Raw material
usage update Production
job
Raw material
completion
arrival update D1 raw material inventry from MFG

5.1
Delivery notice Pick up
Shipment notice from
and invoice
MFG
5.3
floor
Packing
and
shipment
Customer
Shipment notice
5.2 Notice to
Packaged shipment
products Pick up from product
Shipment notice from inventry
inventry

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 D2 Production schedule D4 supplier Directory

Raw material and information

Supplier lookup Supplier info update
4.1
Check for 4.2
raw Search
Raw material purchase need
material for
supplier

4.3
Raw material supply Make
information purchase
Raw material supply
D2 Production schedule information

Purchase
order Supplier

Fig: Level one DFD of Coca-Cola Company

These are the data flow diagram where the information flows from one entity to another entity to maintain
proper communication order and to do the job in an efficient way. Every job has been supported by
recording then in database.

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 CHAPTER IV
IMPLEMENTATION

Various information regarding manufacturing and its operation has been collected using the
information tools, Excel as TPS (Transaction Processing System). This data are recorded
using TPS and the output of TPS is further used in Decision Support System (DSS). For
example, doing what if analysis.

Excel has been used as information system tool for recording the primary data about sales,
inventory, purchase, and doing what if analysis for decision purpose.

4.1 What-If Analysis and Goal Seek

Whatif analysis is used by the middle management to take several decisions for
unstructured decisions. It is a tool used by DSS. Here what if analysis is done regarding
financial position of train ticketing system by goal seeking.

Whenever to create a formula or function in Excel, put various parts together to calculate a
result. Goal Seek works in the opposite way: It lets you start with the desired result, and it
calculates the input value that will give you that result. This is the example to show how to
use Goal Seek.

1. Select the cell whose value you wish to change. Whenever you use Goal Seek, you'll
need to select a cell that already contains a formula or function.
2. From the Data tab, click the What-If Analysis command and then select Goal Seek from
the drop-down menu.
3. A dialog box will appear with three fields:
Set cell: The cell that will contain the desired result.
To value: The desired result.
By changing cell: The cell where Goal Seek will place its answer.
4. When you're done, click OK.
5. The dialog box will tell you if Goal Seek was able to find a solution. Click OK.
6. The result will appear in the specified cell.

Let us take an example;

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Here are the information related inventry and purchase and sales data that are recorded in excel.
Now we will use what if analysis and goal seek for dealing with different scenarios.

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Scenario 1: due to the change in different political and economic crisis there occurs inflation in
country. Let us see what happens to the revenue when high inflation and moderate inflation
occurs.

Change in revenue if the inflation occurs

Scenario 2: the management team has decided that the revenue from must rise to fifty thousand
by the next year. Now using goal seek find what changes occur with the quantity of Kinley that
must be sold

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Scenario 3: if the management team has decided that the sales of coca-cola need to be brought up
to get revenue of twenty-one thousand. Lets see how many coca-cola need to ne sold in order to
come within targeted revenue.

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 CHAPTER V
CONCLUSION

Manufacturing System is a system that is used in every Manufacturing organization, so these organization
need to maintain adequate level of inventory, proper level of production and sales. During the study of
Coca-Cola production system, the present system used by the company was seen and studied. It was
found with the problem and system analysis is done by bringing solution to it is a new computerized
information system with the help of processes like system design, system implementation, testing,
conversion, production maintenance etc. It will solve the problem of inventory, production process, sales
etc.

MIS department is responsible for the generation of reports for each department i.e. for
production department about the situation of empty and syrup, report of manufactured stock for
the sales coordinator. And these reports are also submitted to the TGM and to the Accounts
Manager. On the basis of these reports Management make decisions about the production, sales
and different matters. This department is also responsible for the development of computer
programs for all departments.

With the implementation of the new system the company will be able to obtain its objectives and helps to
remain active in competitive market. Manifesto for Growth has set the strategic road map, and the
engagement of the people has given us a solid start. Sustainable growth is how The Coca-Cola
Company will regain its position as the beverage provider of choice for consumers, the employer
of choice for people, the partner of choice for customers and the investment of choice for
shareowners.

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 BIBLIOGRAPHY

1. OBrien A. James (6th edition)

2. Management Information system, McGraw-Hill Higher Education
3. Management Information Systems, The Managers View (4th edition)
4. Laudon C. Kenneth and Laudon P. Jane (8th edition)
5. Management Information System, Pearsons Education
6. Introduction to Management System, Mahesh K. Yadav, Atul Kafle, Dinesh Bajracharya

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 REFERENCE

1. http://www.mhhe.com/busness/mis/obrien
2. http://www.mysolveit.com
3. http://www.ala.org/ala/mgrps/divs/llama.index.cfm
4. http://www.mfgsys.co.in

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