Karissa M Ehster

678-362-1224 kmpeffer@gmail.com

Summary
Executive Assistant skilled at multi-tasking, maintaining strong attention to detail, with professionalism and
superior communication skills to meet client and company needs.

Skill Highlights
Office Management Microsoft Office proficiency
Records & File Management Meticulous attention to detail
Executive Support Customer service-oriented
HR Support Organizational Specialists

Professional Experience
Care Coordinator| December 2015 Current | Home Safe
Obtain / Create estimates and proposals Pull permits for local jobs
Communicate with IW and insurance company Insure all notes for jobs are updated in
Create customer files in OneNote & folders OneNote/job folder
Contact contractors in the US & Canada for jobs Mange all office files
Maintain contractor data base Generate contracts on jobs over $10,000
Production, Customer Relations, & Dispatch Manager | August 2013- December 2014| Harrell Home Services
Production Process warranty parts
Order equipment & supplies Insure permits are closed asap
Maintain warehouse & inventory Customer Relations/ Dispatch
Maintain PO system Schedule all Service/ Installs
Maintain Permitting Spreadsheet Dispatch all calls to Sales, Service & Install
Review Service & Install timesheets Handle all Customer Complaints
Process refund request Manage Dispatch board
Insure all new installs are RFI Manage dispatchers & CSRs
Human Resource & Accounts Payable Manager | August 2010 2013 | AND Services, Advanced Air Solutions
Process Payroll weekly Process all child support orders
Create & Maintain employee files Process all incoming vendor invoices
Manage & Process all Benefits Reconcile monthly bank and cc statements
File all unemployment claims New employee orientation
Administrative Assistant| February 2009 August 2010 | Click Marketing
Contributed to relevant blogs, conferences and events to increase brand awareness
Managed complete redesign of company website
Created official company Twitter page to facilitate interaction with customers
Designed and created marketing collateral for trade shows
Managed on online posts to blogs, websites, etc.
Court Liaison & Administrative Assistant| July 2004 October 2008|LOUD Security Systems
Represented Company in court Composed and typed regular correspondence
Met with clients to discuss cases Negotiated payment terms with clients
Collected data to accurately prepare settlement Rectified escalated accounts payable issues
packages Processed billing statements and payments
Interpreted and relayed legal info in a clear Managed all contracts & files
format to clients Inputted new customers into system
Drafted various court documents

Skills
ADP, Billing, Contracts, Quickbooks, Quicken, Wintac, Sage, Outlook, Social Media, Masterbuilder, Sage