Assessment Task 1

1. You are employed as a supervisor at the local mail distribution centre. The
centre wishes to develop a new staff recruitment and selection process, to
be implemented within the next three months. Create a scope management
plan or some other form of relevant document that colud be accessed by a
project management team to identify and define the scope of a project. The
exact details of the project are up to you. You can find exaples of scope
management plan templates online to assist you in developing the reqired
documentation.

I am a supervisor of the Australian post. I need to make a project were the

goal is to develop a new staff recruitment and selection proces when hiring
people to work in a position of customer service. New proces need to be
implemented in 3 months.
WHAT Information that needs to be communicated are goals, pointers
that we get from the centre and discussions we did with other staff and
departments
WHO Target audience are ours stakeholders, in this case people we will
consider for the job
WHY Purpose is to hiring get less expensive, faster and to ensure that the
best people for the job are chosen
WHEN This project will be used every time Australian post need to hire
someone in the position of customer service

2. You are employed as a supervisor at the local mail distribution centre. The
centre wishes to develop a new staff recruitment and selection process, to
be implemented within the next three months. You have been assigned the
responsibility of project manager. Develop a project plan including
timelines, work breakdown structure including roles and responsibilities.

1
 TIMELINE:
Start date 1st of June
Checkpoint 15th of July
End date 1st of September
WORK BREAKDOWN STRUCTURE:
1st of June I, as a supervisor, pick up my project team
4th of June Inform the team of their roles and responsabilities:
Gustavo will made a list of qualification and skills that will be
benefitial for the company from applicants for the job
Maria will calculate time and money that will be necesary to recruit
a new recruitment in customer service

15th of July All the team members presents their work and we decide
how we are doing according to our timetable

20th of August - Everything needs to be finished, I need to sort everything

out and begin making a presentation

1st of September Presentation need to be done and I need to present our

project to the centre

3. We do not need to do

4. You have noticed that one of your team members is having difficulty
meeting the quality of the expected outcomes of the project. You have
decided to provide coaching as a form of support to gelp the team member
develop the skills needed to meet quality outcomes. Explain what coaching
would comprise of. To answer this question you will need to research the
coaching process then demonstrate thet you understand how coaching
procedures can be applied and why it is necessary, in such situations, to
have some understanding of adult learning needs.

2
 The coaching process contains:

Enrolling the individual

Buliding the relationship
Assessment & feedback
Development planning
Coaching to the plan
Closure & planning next step

I have noticed that one team member do not know to use Excel. He is in
charge of budget and that is vital skill. I would find out what he knows
about IT and begin coching him because I have diploma of IT. Senior
members did not have computers in school so they need to catch up with
programs on computers like Excel. That will help him for the every job in his
future.

5. You are employed as a supervisor at the local mail distribution centre. The
centre wishes to develop a new staff recruitment and selection process, to
be implemented within the next three months. You have been assigned the
responsibility of project manager. What financial records associated with
the project would you need to keep and how would you check records for
accuracy?

Financial records that I need to keep are all expenses including wages for
project team and materials which we going to use.
I would check it for accuracy by reconciling my accounting records with
external records, such as bank statements, supplier invoices, credit card
statements and other documents. The numbers should match.
I am going to keep financial record because I am obligated by law.

6. You and your project team have been working on a new advertising
campaign for the organisation wou work for. The campaign has been
designed and delivered. It is your job to assign staff involved in the project

3
 to new roles or reassign to previous roles. One staff member is upset about
having to return to their previous role. Write a transcript of what you would
say to them to placate them.

We need to consider legally did that person sign contract with us specially
for that role because he can prosecute us. Also need to explain to him that
is not step back in his career and he will still be able to evolve and advance
in our company.

7. You are employed as a supervisor at the local mail distribution centre. The
centre wishes to develop a new staff recruitment and selection process, to
be implemented within the next three months. You have been assigned the
responsibility of project manager. What documentation might you need to
complate before the project ends? Who would you need to obtain sign off
from? How would you obtain any necessary sign offs for concluding the
project? Make sure your responses are specific to the project you are basing
your answers on.

When project ends I need to:

reasign members of the team

perform a post-project evaluation or audit
hold a post-project meeting with the project team an management
prepare and submit a final report for management

I require sign offs from the management of the Australian post.

8. We do not need to do

9. You are employed as a supervisor at the local mail distribution centre. The
centre wishes to develop a new staff recruitment and selection process, to

4
 be implemented within the next three months. You have been assigned the
responsibility of project manager. Review project outcomes and processes
against the project scope and plan and involve team members in project
review. Team members involved in home or personal life projects might
include family members of friends. Provide a summary of your findings.

The project review should contain:

An executive summary
Project performance
Lessons learned
Closure activities
Recommendations
Appendices

10. You are employed as a supervisor at the local mail distribution centre. The
centre wishes to develop a new staff recruitment and selection process, to
be implemented within the next three months. You have been assigned the
responsibility of project manager. Describe how you would document
lessons learnt from the project and how you would report your findings.

I would document lessons learned by describing

Successes
Describing the project management and quality management
processes that were perceived to be appropriate and/or effective for
the project as feflected by the stakeholders and the project
records/documentation.
Areas for improvement
Describing the project management and quality management
processes that were perceived to be inappropriate and/or ineffective

5
 for the project as feflected by the stakeholders and the projecd
records/documentation.
Recommendations
Listing any recommendations that arise from this section of the
report.

I would report my findings by presenting my project review and project

closure report to management of Australian Post.