REQUEST FOR PROPOSALS:

INFORMATION TECHNOLOGY AUDIT

City of Altoona
Blair County, Pennsylvania
 Table of Contents
I. Introduction ............................................................................................................ 2
II. Scope of Work.........................................................................................................2
III. Description of Systems .......................................................................................... 3
IV. Deliverables............................................................................................................ 3
V. Proposal Submission Requirements........................................................................4
VI. Selection Process.....................................................................................................4
VII. Project Completion............................................................................................ .....5
VIII. Terms and Conditions ............................................................................................ 6
IX. Pricing Estimates.....................................................................................................7
Attachments
1. Description of City IT Infrastructure .......................................................................8
2. Description of Departmental Hardware, Server Systems, and Software ...............10
3. Select City of Altoona Recovery Plan Initiatives ..................................................14

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I. INTRODUCTION
The City of Altoona is requesting proposals (RFP) from qualified independent consultants to
perform an Audit of the Citys Information Management System and Information Technology
(IT). This project is to be performed in accordance with stipulations found in the City of
Altoonas Municipalities Financial Recovery Act (Act 47 of 1987, as amended) Recovery Plan,
and will be funded through a grant awarded to the City by the Pennsylvania Department of
Community and Economic Development (hereafter DCED).

Interested consultants are asked to respond with a proposal to complete each component of the
scope of work outlined below, with a cost assigned to each component and an estimate of the
number of onsite hours required to complete each component. Please provide seven (7) copies
of your proposal. Proposals should be delivered to:
Office of the City Clerk
City of Altoona,
1301 12th Street, Suite 100,
Altoona, PA, 16601

Proposals must be submitted by 2pm on June 17, 2013. Responses received after the deadline
will not be accepted.

II. SCOPE OF WORK

The Audit to be performed must analyze and assess the effectiveness of the City of Altoonas
Information Technology systems. Upon selection, the consultant(s) will be expected to conduct
initial departmental on-site meetings and analysis, together with the City of Altoona Information
Technology Manager, as well as their own meetings (as necessary), with each of the Citys
Departments in order to review and prepare a thorough user assessment of the current IT systems
functionality and effectiveness. Please see attachment 3 for more information regarding select City
of Altoona recovery plan initiatives which are applicable to the services requested by this RFP.

Proposals must include evaluations specific to the following

functional areas:
1. Network Infrastructure evaluation
2. Network security features
3. Server and Personal Computer/Laptop evaluation
4. WI-FI evaluation
5. Telecommunications evaluation
6. Installation of mobile data computers in all front-line emergency response and command vehicles
7. The potential for shared Technology Infrastructure and software applications with the Altoona
Water Authority (other alternatives may be considered including the Altoona Area School
District, Blair County and other local governments)
8. The feasibility of all subsequent initiatives proposed in the Information Technology chapter of
the Act 47 Coordinators Recovery Plan; specifically: IT01, IT03, IT06, IT07 (See attachment 3)
9. Other software and modules currently in use including:
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 a. Finance Department including but not limited to:
i. Accounting, Payroll, and Purchasing
ii. Shared services technology infrastructure and software (AFD13)
b. Code Enforcement including but not limited to:
i. Digitization of Inspections Process (PMI01)
c. Police Department including but not limited to:
i. Crime Mapping (PD06)
d. Fire Department
i. Assess Wi-Fi connectivity of equipment in emergency response vehicles (IT01)
e. Personnel Department
i. Shared services technology infrastructure for general administrative software
(procurement, HR/payroll, etc.) (AFD13)
f. Public Works Department
g. Department of Planning and Community Development.
i. Upgrade GIS and add productivity applications (PWD03)

III. DESCRIPTION OF SYSTEMS

For description of City IT infrastructure see Attachment 1.
For description of departmental hardware, servers, systems, and software used see Attachment 2.

IV. DELIVERABLES
Consultant shall provide the following:
1. A detailed analysis regarding their assessment of items one through sixteen as referenced above
in section II.
2. Identification of key security measures already in place and depiction of the network
environment that was assessed, including reliability of hardware, software for secure/reliable data
storage, along with any recommendations for improvement.
3. A listing of the IT issues identified, the risk they pose, and recommendations for improvement.
4. Identify opportunities for improvement and provide practical and cost effective recommendations
for each opportunity identified for each area identified in section II.
5. A detailed summary of findings and recommendations.
6. Assist the City IT and Purchasing Departments with the preparation of RFPs for proposed
purchases and provide estimate for draft preparation. This is an optional service the City may
choose to pursue and should be expressed separately in the fee question in section IX.
7. Strategic direction for use of existing applications or recommended updates including the
sequence of upgrades and their integration with the city-wide Information Management and
Information Technology system. There should be particular emphasis on providing
recommendations regarding the further implementation and integration of the Citys existing

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 accounting/HR/procurement (AHRP) related software; replacing existing software and/or
sharing AHRP software with another local government.
8. Budgeted costs for implementation including anticipated time and rates.

V. PROPOSAL SUBMISSION REQUIREMENTS

The Consultant shall be responsible for preparing an effective, clear, and concise proposal. It is
recommended proposals contain the following information:
1. The number of years consulting firm has been in business and the firms qualifications
and experience performing similar IT reviews/audits.
2. A list of similar engagements that the consulting firm has performed within the last five (5)
years, including any work performed for local governments in Pennsylvania specifically any
3rd Class cities.
3. A minimum of three (3) references of similar projects, including date of project, contact
person and phone number and brief description of the project.
4. A list of name(s) and professional qualifications, responsibilities and resumes of the
managerial, technical and support staff identified to conduct the engagement.
5. A standard fee schedule (hours, rates, or other fee schedule) for the personnel who
would be assigned to this project including estimated number of hours on-site. This should
consist of a fee estimate, expressed as a not to exceed fee plus out-of-pocket expenses, etc.
Fee estimate must include a separate fee for (a per) RFP preparation as requested by the
city for recommended procurements.
6. Seven (7) copies of the proposal must be submitted by June 17, 2013 at 2pm.

VI. SELECTION PROCESS

Each proposal received will be evaluated and a determination made as to whether it meets the
minimum requirements. Failure to meet these requirements will be a cause for eliminating the
proposal from further consideration.

The following areas of consideration will be used in making the selection: understanding the
scope of work, contractor qualifications, professional personnel, soundness of approach, and
cost.

Firms will first be evaluated per the following pre-qualifying categories before considering cost:
1. Relevant experience related to the firms qualifications and relevant previous experience as
described above in Sec V., items 1 through 4. (30 points)
2. Qualifications of the proposing entity and the proposed project staff based on references and
resumes provided to the City as described above in Sec V. (30 points)
3. Description of overall approach and methodology used to complete the scope of work. (40
points)

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The firms representing the three highest scores above will have points adjusted based on the
firms total cost proposal exclusive of optional fees for subsequent assistance in future RFP
preparation (see section IV, item 5): the lowest total cost of the three final firms shall receive 25
additional points. The two remaining firms will then be awarded points proportionally based on
the percentage of their fee in relation to the lowest fee of the three firms. The firms with the two
highest total scores will then be selected for interviews by the City Evaluation Committee.
Based on the results of the interviews, the City will offer an award to the selected firm.

Evaluation of the proposals will be made by the Information Technology Committee of City
Council, Information Technology Manager, City Manager, Finance Director, and Director of
Planning and Community Development.

In order to facilitate an adequate understanding of the Citys current Information

Management System and Information Technology and to conserve valuable and limited
staff time, a pre-submission conference with the City of Altoona IT Manager, and
representatives of DCED and/or the Act 47 Coordinator is mandatory. All respondents
shall attend in person or telephonically. The teleconference call-in phone number is (814)
949-2553. Vendor representatives are encouraged to attend the conference in person. The
pre-submission conference will be held in the 4th Floor Conference Room of Altoona City
Hall on June 3, 2013 at 11am EDT. Questions will only be permitted during this
conference. No other inquiries will be permitted. All submittals in response to this RFP
are public records and available for inspection and copying upon request.

The City of Altoona reserves the right to reject any and all proposals, to waive any
technicalities, informalities and irregularities, to accept or reject all or part of the proposal, and
to be the sole judge of the suitability of the proposals offered.

Proposal Submission Schedule

RFP Issued May 13, 2013
Proposal Conference June 3, 2013 at 11am
Proposal Submission June 17, 2013 at 2pm

VII. PROJECT COMPLETION

The assessment completion date shall be within ninety (90) days after receipt of the Notice to
proceed from the City and DCED.

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VIII. TERMS AND CONDITIONS

1. Withdrawal of RFP:

a. Proposals may be withdrawn before and after the RFP submittal deadline by submitting
a written request to the City Clerk. Re-submittal before the RFP submittal deadline can
be made; however, proposals may not be re-submitted after the deadline.

2. RFP Costs:
a. All costs incurred in the preparation and presentation of the RFP shall be completely
borne by the party responding to the RFP. All documents submitted as part of the RFP
will become the property of the City of Altoona. Requests for specific material to be
returned will be considered. Any material submitted that is confidential must be clearly
marked as such.

3. City of Altoona Contact:

a. The designated individual responsible for coordination of the RFP is the Office of the
City Clerk. Inquiries or questions regarding this RFP shall be limited to the pre-
submission conference indicated in section VI.

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 IX. PRICING ESTIMATES
Phase 1: Content and Pricing
Task Performed Fee Amount
Network Infrastructure evaluation
Evaluate network security features
Server and Personal Computer/Laptop evaluation
WI-FI evaluation
Telecommunications evaluation
Mobile data computers for emergency response vehicles
Shared Technology Infrastructure and software applications
Evaluation of IT initiatives proposed in Recovery Plan
Evaluate software and modules currently in use (per section III above):
Finance Department
Code Enforcement
Police Department
Fire Department
Personnel Department
Public Works Department
Planning and Community Development
Fee Subtotal
Out-of-Pocket Expenses Amount
Transportation
Car Rental
Lodging
Parking
Meals
Other
Expense Subtotal
Total Phase 1 - Assesment Phase

RFP Preparation Phase (City Option)

Out-of-Pocket Expenses
RFP Preparation Total

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 Attachment 1

Description of IT Infrastructure

The City of Altoona is serviced by a high speed Ethernet network. The downtown locations (City Hall,
Altoona Police, Altoona Fire and Council Chambers/EOC) are linked by a private fiber ring with
interconnected speeds of 1GB. City Hall, Police and Fire each has its own high speed internet
connection protected by a Cisco ASA/Firewall. The EOC shares Internet with Fire. All of these
building are part of the Cisco IP phone system which has redundant servers at City Hall and Police,
voice mail server at City Hall and redundant PRI's at City Hall and Police. The Highway Yard, which
has its own high speed internet connection protected by a Cisco ASA has a full time VPN connection to
City Hall for e-mail. In addition the three outlying Fire Stations connect through City Hall via VPN for
database and e-Mail connectivity.

The City also has a Motorola Dual Frequency Wi-Fi network with a Public Safety Frequency of
4.9 ghz and a non-public safety 2.4 ghz. All police cruisers, detective vehicles, and fire trucks
contain VMMs (Vehicle Mounted Modems) which connect either a Mobile Data Terminal or
Laptop (Police) or Tablet or Laptop (Fire) to the City Wi-Fi network. The non- public safety
network is used by Public Works, IT, Codes and the Altoona Water Authority.

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[WGB1]

Highland Park Tank

Water

Fairview<Ink

Attachment 1
City of Altoona Network Diagram
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 Attachment 2
City Hall Servers
1. Main File server: Server 2008 R2, Enterprise
a. SQL 2008 R2
b. Symantec Backup Exec
c. Sage Abra
d. USL Financials
e. Sage Fixed Assets
f. Progeos
g. Symantec Endpoint Protection

2. Lotus Notes server: Server 2003 R2, Enterprise

a. Domino Server
b. Symantec backup Exec
c. Symantec Endpoint Protection

3. Gis server: Server 2008 R2, Standard

a. Symantec Endpoint Protection
b. Symantec Backup Exec
c. Iron Speed Designer
d. Cadcorp Geonosis

4. Wi-Fi Mobility: Server 2003 R2, Enterprise

a. Radio IP
b. Symantec Endpoint Protection

5. Video Server: Server 2003 R2, Standard

a. ONSSI Netguard EVS
b. Symantec Backup Exec

6. Wi-Fi: Linux
a. Motorola Wi-Fi management system

7. Commanager: Cisco Unified Operating System version 8.6.2.20000-2

8. Unity: Cisco Unity version 8.6.1.20000-109

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Altoona Police Department Server
1. Fileserver: Server 2008 R2, Standard
a. Symantec Endpoint Protection
b. Symantec Backup Exec
c. SQL 2008 R2
d. Informant
Altoona Fire Department Server
1. Fileserver: Server 2003 R2, Standard (Will go off-line in 2013, not to be replaced)
a. Symantec Endpoint Protection
b. Symantec Backup Exec
c. SQL 2005
Altoona Highway Department
1. Fileserver: Server 2008 R2, Standard
a. Symantec Endpoint Protection
b. Symantec Backup Exec
c. SQL 2008 R2
d. Faster Fleet Management
Backup Server
1. Fileserver: Server 2003 R2, Standard
a. Symantec Backup Exec
b. Symantec Endpoint Protection

List of All Systems and Software Supported by IT

1. USL Financials 8 Users Annual Maintenance: $4,432

2. Progeos 60 users Annual Maintenance: $2,000
3. Autocad 5 Users Annual Maintenance: $2,850
4. Carlson 5 users Annual Maintenance: $395
5. Sage Abra 5 users Annual Maintenance: $4,165
6. Sage Fixed Assets 2 users Annual Maintenance: $1,525
7. Lotus Notes 100 users Annual Maintenance: $2,584
Symantec Endpoint
8. 100 users Annual Maintenance: $1,650
Protection
9. Notesmith 3 users Annual Maintenance: CDBG
10. Arcgis 2 users Annual Maintenance: CDBG
11. Respec8 2 users Annual Maintenance: CDBG
12. Cobra Solutions 1 user Annual Maintenance: $395
13. www.altoonapa.gov 3 users Annual Maintenance: $400
14. Firehouse 67 users Annual Maintenance: $3,600
15. Medtronic DT Express 4 stations Annual Maintenance: $0 11
16. Faster Asset 3 users Annual Maintenance: $2,390
17. Informant & On-Patrol 76 users Annual Maintenance: $9,935
18. CPIN, AFIS, Clean 72 users Annual Maintenance: $12,897
19. Micropaver 2 users Annual Maintenance: $650
20. Radio IP 22 users Annual Maintenance: $2,307
21. ID Centregold 2 users Annual Maintenance: $471
22. Crashzone 1 user Annual Maintenance: $299
23. Cisco IP Phone System System Annual Maintenance: $1,212
24. APD Admin Log 75 users Annual Maintenance: $0
25. AMAG Building Security System Annual Maintenance: $0

List of All Hardware Supported by IT

1. Servers 13 Annual Maintenance: Paid at purchase

2. Cisco Network gear
a) ASA/Firewalls 4
b) Switches 9
c) Routers 3 Annual Maintenance: $3,500
3. Personal Computers 85 Annual Maintenance: Paid at purchase
4. Laptops 26 Annual Maintenance: Paid at purchase
5. Mobile Data Terminals 11 Annual Maintenance: Paid at purchase
6. Copier/Printers 11 Annual Maintenance: $4,000
7. Printers 17 Annual Maintenance: $0
8. Sony Wireless Cameras 12 Annual Maintenance: $0
9. City Wi-Fi network 1 Annual Maintenance: $60,000
10. In Car Cameras 10 Annual Maintenance: $0
11. Fax Machines 16 Annual Maintenance: $0
Police Video Security
12. 8 Annual Maintenance: $0
Cameras
13. Barracuda Network Security 3 Annual Maintenance: $1,500
14. Barracuda Mail Filter 1 Annual Maintenance: $500
15. Sony Anycast System 1 Annual Maintenance: $0
16. Sony Broadcast Cameras 3 Annual Maintenance: $0
17. Council PA System 1 Annual Maintenance: $0
18. Council Microphones 17 Annual Maintenance: $0
19. Cisco IP Telephones 165 Annual Maintenance: $0
20. Universal Power Supplies 13 Annual Maintenance: $0
21. Projectors 2 Annual Maintenance: $0
22. ID Card System 1 Annual Maintenance: $471 (software)
23. Plotters 2 Annual Maintenance: $0
24. Kip Scanner/Printer 1 Annual Maintenance: $300
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 Software Packages in Place, Age, and Purpose Each:

Name Initial Install Date Dept. Purpose

1. USL Financials 2002 Finance Financial management
2. Progeos 2009 All Codes, permits & GIS
3. Autocad 1990s Engineering Drawings
4. Carlson 2009 Engineering Tool integrated with Autocad
5. Sage Abra 2002 Finance/HR Payroll & HR
6. Sage Fixed Assets 2002 Finance Track Fixed Assets
7. Lotus Notes 1990s All Email
8. Symante Endpoint Protection 2002 All Antivirus Protection
9. Notesmith 2004 CDBG Process loan payments
10. Arcgis 2002 CDBG GIS
11. Respec8 2003 CDBG Prepare construction specs
12. Cobra Solutions 2006 HR Perform Cobra functions
13. www.altoonapa.gov 2003 IT/Admin Maintain City Website
14. Firehouse 1990s Fire Fire Reporting
15. Medtroniz DT Express 1990s Fire AED Reporting
16. Faster Asset 1990s Highway Fleet Maintenance
17. Informant & On-Patrol 1990s Police Police Reporting
18. CPIN, AFIS, Clean Databases 1990s Police Record & Fingerprint
19. Micropaver 2006 Engineering Pavement Management
20. Radio IP 2009 IT Wi-Fi
21. ID Centregold 2008 IT ID System
22. Crashzone 2000s Police Crash reconstruction
23. Crisco IP Phone System 2006 All IP Phone system
24. APD Admin Log 2012 Police Police Administrative Log
25. AMAG Building Security 1999 IT/Police Police Bldg. Security System

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 Attachment 3
Select City of Altoona Recovery Plan Initiatives
AFD13. Evaluate Shared Technology Infrastructure, Applications, and General Administrative
(Procurement, HR/Payroll, etc.) Functions with the Altoona School District, Altoona Water
Authority and Blair County

Target outcome: Cost reduction, improved technology and reporting

Responsible party: Department Directors, City Manager and City Council

Convene a working group with representatives of the above mentioned governments, and include
public members appointed by each government, to examine and recommend increased sharing of costs
and services which will reduce costs to all taxpayers in the Blair County area.

PD06. Strengthen Crime Analytical Capability

Target outcome: Improve Organization Efficiency

Responsible party: Chief of Police

The Department indicated satisfaction with its records management system, Informant. Their vehicles
are equipped with mobile data terminals integrated with the records management system. They have
access to Federal and State databases. Their evidence function is also integrated through a bar code
system.

The information collected by police is captured, categorized, and filed in the records management
system. There is no Department employee assigned to conduct analysis of the collected information on
a regular basis. They do however conduct data searches as needed.

Crime analysis is an analytical process, which makes use of modern technology coupled with the
knowledge of the patrol officer. The information gathered will determine crime trends, assist in
developing strategies, defining goals and managing the agency. This is accomplished not by adding
staff but by real time access to the data information. The data information must be mined on a regular
basis. Research indicates crime and disorder generally occur in clusters rather than evenly spread
throughout a larger geographical area. In summary, a smaller area produces a significant amount of
crime within a larger area, such as the City of Altoona.

The City has indicated that it is currently working with MAGLOCEN (Middle Atlantic-Great Lakes
Organized Crime Law Enforcement System) to obtain a crime mapping program that is compatible
with their current records management system and that this software will be provided at no expense to
the City. However, the City should continue to consider the value of obtaining technology which has
real-time crime mapping capabilities and does not require daily data input. Real-time computer based
crime-mapping/analysis helps management forecast and predict crime and deploy resources to
aggressively suppress it. This process is known by many names: Compstat, Sara Predictive Policing,
and even Cops on Dets. Predictive policing relies on four basic principles.

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 Timely accurate intelligence
Effective tactics
Rapid deployment of personnel
Relentless follow up and assessment

The process will allow the Department to sharpen its focus on crime reduction and more efficiently use
its resources, in short, deploying officers to areas where crime is most likely to happen.

Department shall implement a problem oriented policing philosophy

City must consider obtaining the necessary funding through a grant or other means to purchase
computer based crime-mapping system. The system should be easy to use and fully integrate
into the Altoona records management system to assist in maintaining or reducing staff levels
given budgetary restrictions

The Commission on Accreditation for Law Enforcement Agencies has established standards, which
serve as a benchmark for developing a crime analysis system or enhancing an existing capability. The
Department is encouraged to review the summarized standards to assess system capabilities and
organizational needs. Until that time, platoon Sergeants should be assigned crime control in a specific
geographical area (sector-beat). Each Sergeant will be responsible for crime analysis and the
development of strategies to suppress noted problem crimes. Targeted crimes should be discussed with
the Administration and communicated in writing to all personnel. There should be a monthly
assessment of problem crimes with measurement of success.

PWD03. Upgrade GIS and Add Productivity Applications

Target outcome: Enhance utility of GIS and improve PWD productivity

Responsible party: Director of Public Works, City IT Manager

Similar to the foregoing items, the governmental entities should consider developing a regional GIS
capability and to share the cost among area communities. As an umbrella organization, the County or
the regional planning agency would be the appropriate entity to organize and coordinate such an effort.
Alternatively, a cooperative effort could be created via an intergovernmental cooperation agreement.
While this would require an upfront investment to consolidate current GIS capabilities and allow
distributed access to all participants, a joint effort should lead to a higher level of professionalism and a
more robust database that can be shared more easily to facilitate area wide planning and operations. In
addition, having a strong GIS foundation would facilitate the acquisition and use of operational
applications to keep an electronic records database and improve management analysis and decision-
making.

The Altoona Water and Sewer Authority will also benefit from the development of GIS. As such, the
Altoona Water Authority may be an appropriate funding source for the GIS investment.

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PMI01. Digitize Inspection Process

Target Outcome: Reducing paperwork, staff time and inspection costs devoted to inspection and
clerical tasks

Responsible party: Director of Information Technology, City Manager

Inspectors should be equipped with tablet computers such as iPads, in which a template inspection form
has been loaded. Through the use of this relatively inexpensive equipment, the current paperwork
associated with the inspection process can be reduced substantially, with a corresponding reduction in
associated inspection and clerical tasks.

IT01. Identify New Funding Source for WI-FI and Move to Broadband Cards

Target outcome: Recurring funding source for critical infrastructure identified

Responsible party: City Manager, Council, IT Manager

The City currently finances its WI-FI service from bond proceeds, even though WI-FI should be
considered an operating expense rather than a capital expenditure. These bond proceeds will be fully
exhausted by the end of 2012. As a result, the City must allocate funds, presumably from the General
Fund, to finance this recurring expenditure for WI-FI service. As discussed in the Fire Department
section of this report, the City could reduce this outlay if it purchased broadband cards for its most
critical services, thus reducing the cost to the General Fund during the 2013-2016 period.

The specific deployment of broadband cards for the Fire Department, as well as other City
Departments, should be subject to the findings of a thorough Information Technology audit, and must
take into consideration the importance of meeting the needs of each individual department.

Section 302 (a) of Act 47 allows a municipality or the recovery plan coordinator to apply for financial
assistance from the Commonwealth after a fiscally distressed municipality has adopted a recovery plan.
The City, after adoption of the recovery plan, with the assistance of the Coordinator, may consider
applying for financial assistance grants over the next four years for the Citys conversion to broadband
cards.

IT03. Reassess the Citys Information Technology Infrastructure

Target outcome: Modernizing IT infrastructure to better support service delivery

Responsible party: IT Manager, City Council

The Citys IT infrastructure (hardware and software/applications like accounting/financial reporting,

payroll, GIS, etc.) needs a thorough assessment to determine whether it is able to support the delivery
of services residents need. While potential needs in the Fire, Police, Public Works, and Finance
departments have been identified in this report, a more complete audit or review is needed to determine
specifically what enhancements are needed and how they should be financed, procured, sequenced, and
integrated. The audit and potential upgrades would also undoubtedly lead to improvements in the
efficiency and effectiveness of service delivery.

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Section 302 (a) of Act 47 allows a municipality or the recovery plan coordinator to apply for financial
assistance from the Commonwealth after a fiscally distressed municipality has adopted a recovery plan.
The City, after adoption of the recovery plan, with the assistance of the Coordinator, may consider
applying for financial assistance grants for an in-depth study of the entire Citys IT process.

IT06. Purchase Crime-Mapping Software

Target outcome: More effective service delivery

Responsible party: Police Chief, IT Manager

The Police Department should evaluate and purchase crime-mapping software. This type of software
allows the Department to better forecast/predict crime in order to efficiently deploy resources in a
manner to aggressively suppress such incidents. While cost savings could be realized as a result of
better deployment of resources, those cost savings cannot be estimated at this time. Please see initiative
PD06 in Police section for further reference.

IT07. Improve Technology Infrastructure Response Time and Information Reporting

Target outcome: Enhance quality of services, increase efficiency and reduce operational costs

Responsible party: City Manager, Department Heads and City Council

Throughout this report five significant technology based initiatives (summarized below) are
recommended to improve services rendered by City departments to the public. Section 302(a) of Act 47
allows a municipality or the recovery plan coordinator to apply for financial assistance from the
Commonwealth after a fiscally distressed municipality has adopted a recovery plan. The City, after
adoption of the recovery plan, with the assistance of the Coordinator, should consider applying for
financial assistance for the technology initiatives itemized below. These initiatives are described more
fully in this chapter as well as the chapters for the Departments of Accounts and Finance, Fire and
Police. These technology based initiatives provide an opportunity to enhance quality of services,
increase efficiency and reduce operational costs in these critical areas.

1. Police Department - PD 06 - Crime Mapping Software

2. Department of Accounts and Finance - AFD 01 - Accounting/Budget/Procurement Systems
3. Information Technology Department (also the Fire and Police Departments) - IT01 - Convert to
Broadband Cards
4. Information Technology Department - IT03 - Technology Audit
5. Department of Accounts and Finance RE 02 - Consolidate Revenue Collection

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