Alexandria M.

Sultzer
Ventura County California (805) 368-8177
lsultzer@gmail.com

Education
Arizona State University Tempe, AZ
Bachelors Degree in Organizational Leadership, December 2017
Moorpark College Moorpark, CA
Associates Degree in Social and Behavioral Sciences
Associates Degree in Communications
High School at Moorpark College Moorpark, CA
High School Diploma

Experience
June 2014 Present
Logix Federal Credit Union
Financial Services Representative
Manage the schedules of Financial Service Officers
Manager member traffic
Open new accounts and consumer loans
Provide information to members
Order supplies
Order cash
Handle cash
Conduct teller transactions
Balance the vault and ATM
Handle blank card stock and checks
Train new employees
June 2011 November 2014
Best Western Plus Thousand Oaks Inn
Front Office Supervisor
Check people in and out of the hotel in a friendly, upbeat
manner
Answer phones
Create reservations
Customer service
Handle all billing
Organize invoices and registrations
Clean and program guest room locks monthly
Dispatch housekeeping and maintenance
Resolve guest issues and complaints
Oversee a staff of 5 employees
 Go through applicants and conduct interviews over the phone
and in person
Hire and train employees
Discipline and reward employees as needed
Fully trained for night audit shift
o Close the day
o Balance credit and cash transactions
o Verify payment for all guests
Enroll guests for Best Western Rewards loyalty program
Be knowledgeable about nearby area to recommend
restaurants and activities

July 2010 June 2011

Holiday Inn Express Simi Valley, CA
Intercontinental Hotels Group
Hotel Front Desk and Breakfast
Check people in and out of the hotel in a friendly, upbeat
manner
Handle all billing
Customer service
Organize invoices
Monthly room inspections
Dispatch housekeeping and maintenance
Supervise continental breakfast set-up and service
July 2008 July 2010
Hot Dog on A Stick Simi Valley, CA
Assistant Manager
Handle food and beverages
Handle all cash and credit transactions
Make deposits to the bank
Supervise employees
Hire and train new employees
Set-up and clean up
Customer service

References
Erika Berry Manager at Logix Federal Credit Union (818)565-2881
Mayra Zuniga Manager at Best Western Plus TO Inn (805)497-3701