Metrobank EMV Chip Cards

EMV Chip Technology is now a built-in feature of Metrobank Debit Mastercard!

EMV stands for Europay, Mastercard and VISA a global standard for credit, debit and prepaid payment cards
based on a chip card technology. Chip technology provides increased security and protection from fraud and other
account risks.

Benefits

Reduces Fraud
Chip cards provide better fraud protection than traditional cards when used at a chip-enabled terminal. Each card
has an embedded microchip that encrypts cardholder information and communicates with the terminal to
determine whether the card is authentic. This provides an added layer of security when making face-to-face
transactions.

Provides Global Payment Interoperability

The EMV standard has already been adopted globally and has significantly reduced counterfeit card fraud. It's a
smart card that's already a standard around the world.

Easy and Convenient Shopping

The card is simply inserted into an EMV chip terminal when making the purchase at point-of-sale (POS).

Frequently Asked Questions

Why is my card being upgraded to a chip card?

Metrobank is replacing all its Regular ET, Debit and AccountOne cards with newly-designed EMV chip-enabled
cards. This is in line with the issuance of Bangko Sentral ng Pilipinas Circular No. 859 or the Europay, Mastercard
and Visa Implementation Guidelines.

What happens to my old card?

Your existing non-EMV card will be deactivated upon issuance of your new EMV chip card.

What type of card will I get if I am an existing cardholder?

Please see the table below for the type of replacement card you will receive as existing cardholder:

Existing Replacement
Metrobank ET Card Metrobank EMV Debit Mastercard
Metrobank Debit Mastercard Metrobank EMV Debit Mastercard
Metrobank AccountOne Mastercard Metrobank EMV AccountOne Mastercard

Can I have my replacement chip card delivered to my home or business address?

For your own security and convenience, the branch will release your replacement chip card only to you as the card
is already active upon issuance.

I am currently out of the country and my account type is OFW ATM Savings. How do I replace my card?
Replacement may be done through your Authorized Representative at any domestic Metrobank branch.

How can I replace my OFW ATM/Debit Card through an Authorized Representative?

Your Authorized Representative must present an Authorization Letter, his/her ID and copy of you ID to the nearest
Metrobank domestic branch for verification and authentication.
You may refer to the detailed Replacement Guidelines of OFW ATM/Debit Cards to EMV Chip Enable Debit Card at
https://www.metrobank.com.ph/announcementroom.asp.

What will happen if I dont replace my card?

We highly encourage you to get the EMV chip-enabled card to enjoy worry-free banking and protect yourself
against card fraud with its improved security features.

My existing card is activated for international transactions. Will my new card retain the international access?
The international access of a new card is not yet active. Upon release of your new card, branch personnel will
activate the international access of your card.

What are the transaction limits of my new card?

Your new card has the following default daily transaction limits:

Transaction Type Amount

Withdrawal Php30,000 (or foreign currency equivalent)
Point-of-Sale (includes eCommerce) Php30,000 (or foreign currency equivalent)

To change your limits, please call Metrobank Contact Center at (02) 8700700 (Domestic Toll Free 1 800 18885775).

Can I still use my new EMV chip card for online transactions?
Your new EMV chip card can be used for online transactions. However, if you have already registered your old card
information with certain online merchants, you will have to register again using the new card information. This
includes merchants that require the card number, expiration date and cardholder details (i.e., online merchants
like Uber or Spotify).

Likewise, if you have recurring payments already set up, please be sure to coordinate with these merchants with
your new card number and expiration date to ensure continuous service.

I am a registered MetrobankDirect Online and Mobile Banking user. Will there be changes in my registered
accounts and enrolled billers?
There will be no changes in your MetrobankDirect Online or Mobile Banking account. Access to electronic channels
and Phonebanking will remain active.

What should I do if my new card is defective?

If your new card is defective, you may geta FREE replacement at your preferred Metrobank branch.

What should I do if I notice anything suspicious in my account or my card gets lost or stolen? Immediately notify
us if you detect any suspicious activities in your account or your card gets lost or stolen. You may call our
Metrobank Contact Center at (02) 8700700 (Domestic Toll Free 1 800 18885775) or visit any Metrobank branch.

Is there a fee for replacing a lost or stolen card?

A replacement fee of Php150.00 will be charged for lost or stolen newly-issued EMV chip-enabled cards.