Académique Documents
Professionnel Documents
Culture Documents
Guide for
Entrepreneurs
Topics, Terms, Tips and Tricks for
Running A Successful Online Business
I'm Cici, CEO and Founder of The Six Figure Chick!
I teach entrepreneurs how to get out of their own
way on social media, share their gifts, monetize
their skills and make being social less scary. In
the last 3 years, I have created a social media
platform of over 350,000 followers and over
$750,000 in sales. Instagram is B.A.E. Building An
Empire.
www.thesixfigurechick.co
admin@thesixfigurechick.co
Let's Get
Started
The
Terms
4
A
A/ B Testing-
A/ B Testing is also known as split testing and is a method used by
entrepreneurs to determine what elements are
increasing/decreasing performance and conversion. Most
entrepreneurs will use this method on sales pages, email
campaigns, and even social media posts to determine
effectiveness.
Ads Budget-
n ads budget is important for your business. As you grow, you will
A
5
dvertisement
A
Automated Systems
A utomated systems will save time, energy, and stress in running
your online business. Systems include onboarding new customers,
mailing list funnels, ongoing email campaigns, social media
scheduling, payment collection, etc.
vatar
A
6
How To Create Your Avatar:
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Last Book They Read?
How much time do they spend on social media?
What platforms do they follow you on?
What attracted them to your brand?
Why would they share your page?
What about your brand would connect them emotionally?
How much will they spend with you?
Your avatar is who you are trying to reach or help with your
products, services, and offerings. Having this person clearly
defined makes it easier to create a consistent brand voice and
attract the clients you envision.
8
B
Backend Systems
Backend systems are the programs and apps that run your business
behind the scenes. They are necessary for your business and must be
maintained so there isn't a breakdown in communication or delivery
for your clients.
Bit.ly
Bit.ly is a website that creates shortcut links. Personally, I refer to
it as link makeup. It allows you take long website addresses or links
that your client would never remember and turn them into easy to
manage words or phrases. The site is free and currently there isn't a
limit to how many bit.ly links you may have.
9
B
Three things to keep in mind about bit.lys are:
1. Currently, they are permanent, so once they are created even if you
hide them they are still registered.
This is important especially for bit.lys that may contain Paypal button
sales links. To disable pricing you would need to delete the Paypal
button in your account so that it doesn't redirect or update to the
correct pricing if it is an ongoing product.
3. Don't use the generic code that is generated when you create a new
bit.ly. It defeats the purpose of creating an easy to remember link
when you still give your audience a link with numbers and letters. It's
a missed branding opportunity and can decrease the chance of your
audience clicking on the links!
10
B
Blogging
Brand Ambassador
Brand ambassadors can be hired to represent your brand in ongoing
campaigns. This works especially well for clothing boutiques, hair
products (including the hair), food, etc. Compensation can vary,
some will represent your brand in exchange for free products or
press, while others may have set fees.
11
B
How To Choose A Brand Ambassador:
12
B
Brand Identity
Your brand identity includes all of the visual elements of your brand.
These themes include colors, design, your logo, your name and
symbols associated with you.
Brand Voice
Your brand voice is determined by the terms, wording, and copy style
you use to display difference aspects of your brand. This is shown in
your captions on social media, your newsletters, your posts, basically
anywhere you have written communication with your audience.
Branding
Branding is the process you use to set yourself apart from others in
your market. It identifies you and establishes your unique aspects.
13
B
Break-even
Breaking even is when your business is neither profiting or losing
money. It's a balance that helps you determine if your business is
creating enough in sales to cover expenses and when you reach
profits.
To Calculate:
For example:
$5000 in sales
$2500 to operate business (taxes, fees, etc.)
2500 is your break even number everything beyond is your profit.
$
14
C
Call To Action
A call to action is a phrase used to request an action from your
audience. Call to actions include sharing, reposting, visiting, tagging a
friend, etc. They are used to draw engagement from your audience.
15
C
Click Bait
Click bait is a practice used to trick a visitor to click links on websites
or pages to increase traffic but doesn't deliver the content that is
advertised or stated.
Content Creation
Creating material for your business. Content can be videos, blog posts,
social media material, emails, newsletters, etc. Content is anything
that will be used in your business.
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C
Content Upgrade
A content upgrade is a bonus added to blogs, vlogs, etc. as an incentive
to sign up for your mailing list. These include checklists, eBooks,
guides, etc.
Conversions
Conversions are when your audience completes the requested or
desired action. These actions include sales, sign-ups, sharing
information, etc.
Convert/Conversion Rate
Convert rates are based on the percentage of interactions that convert
into a sale. The average sales convert rate for an online business is
around 2-3%. The conversion rate is influenced by many things such as
traffic, sales copy, pricing, audience, industry, and other factors.
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C
Copy
Copy is any written material used for your business. This is everything
from blog posts to social media captions, tweets, ads, promotions.
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C
CPC Examples:
$25.00 Budget
46 Clicks= $0.54 per click
$25.00
146 Clicks=$0.17 per click
Ideally within your budget you want more clicks at the lower price for
the most exposure.
CRM
CRM is Customer Relationship Management and refers to any of the
systems you use in your business to analyze and improve customer
service. These systems include email, chat, follow up, direct mail
campaigns, etc. The information gathered can be used to enhance
customer relations, track spending habits, as well as document and
resolve ongoing issues.
19
C
Customer Vs. Client
What are one time purchases a customer can make from your business?
What are long term investment products clients can make from your
business?
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D
Discovery Calls
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E
Earned Media
Earned media is also user generated content. This shows up in the form of
reposting, sharing, testimonials, etc. Earned media is when your audience
sings your praises without you having to ask, and generally is more trusted
as a true indication of a client's interaction with your business and the
quality of your products/services.
eBook
Electronic version of your book, these are normally delivered in PDF format
and can viewed on various devices.
eCourses
Electronic courses that can be delivered via teaching platforms such as
Kajabi, Thinkific, Coursecraft, Teachable and etc. eCourses provide
concentrated material either in drip format or all at once in self-study
format.
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E
Email Marketing
Email marketing is done via mailing list providers such as Aweber,
Convertkit, Infusionsoft. Constant Contact, Active Campaign, Mailchimp,
and others. A mailing list is a way to consistently communicate with your
audience.
Engagement
How your audience interacts with your business. In the social media world
engagement is gold. The more your audience interacts with you the more
likely you are to build bonds that will turn them into buyers and
supporters.
23
E
eProducts
Evergreen Products
Products that will remain the same such as eBooks that teach a specific
skill or classes.
24
E
Exit Strategy
Your plan of escape from the corporate world. Your exit strategy is your
detailed blueprint on how, when, with what resources, transitions, etc. that
you need to make the leap into full time entrepreneurship.
How much do you need to make to replace your full time income?
25
F
Flat Lay
Flat lays are a version of stock photography that can be staged to display
products. You can also use them as backgrounds and with brand colors they
can become part of your theme.
26
F
Freemiums
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H
Hashtags
The best tags will vary based on what audience you want to reach. Its
always a good idea to have a designated tag for your business/brand,
something that collects all of your business related photos together.
Someone who may not follow you yet may come across the tag and be in
interested in finding out more. With a collection of photos in the same tag,
you have a chance to present a cohesive look into your brand. If all of your
posts are not necessarily business related it filters out the unneeded
ones.
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H
Hashtags
To determine which ones work best for your business/brand take some time to do Instagram research.
Sift through popular tags that are related to your brand, choose some that are popular but not overly
so.
Choose unique ones, and when all else fails create your own.
Hashtag Audit:
1)What top 5 tags are you using currently if any? Write the tag below and search it on IG, how many
pics are under it?
#____________________# of Posts___________________
#______________________# of Posts___________________
#____________________# of Posts__________________
#_________________# of Posts____________________
2)Are any of your pics standing out in the top posts or in the most recent tags?
How can you define them more so that you stand out but still get the use of a popular tag?
For Example-
#entrepreneur has over 10 million tags, my target audience isn't every entrepreneur so I added female
to my tag. #femaleentrepreneur and #femaleentrepreneurs have
300,000 and 66,000.
Take your top 5 and add words to define them and still get your great exposure.
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I
Influencer
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L
Landing Page
A landing page is the first page your audiences sees when clicking
on your website links. These are normally linked to sales or sign up
pages.
Launch
A launch is the process you go through to release a new product.
Launches are normally tied to eCourses and products that have
higher price points. A launch sequence includes a launch strategy,
launch timeline, audience building techniques, freebies to entice
new people to join and often a mailing list sequence.
Lead Magnet
lso known as freemiums, lead magnets are used to catch the
A
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L Leads
Leads are potential sales contacts, people who have expressed
interest in your service or products.
Livestream
Livestreaming is the most recent trend in marketing and is quickly
growing. Youtube Live, Facebook Live, Periscope. Snapchat, and
most recently Instagram Live are all platforms that utilize the
livestream feature. Live stream allows to your business to establish
bonds with your audience, show your authentic self, and give your
viewers a chance to build loyalty.
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MMarket
The people you will sell to.
Target Vs. Niche
Though these two are often used in place of each other, Target and
Niche are not the same. Your TARGET market includes all of your
potential customers, people who may purchase from you. This
should be based on research conducted before beginning your
business and should consider all of the current trends that would
affect a buyer's interaction with your business..
A NICHE market is your specialty within the target market. It's who
will be attracted to your "special sauce" . For example, if you are
selling shoes, anyone who buys shoes would be your target market,
you may even narrow it down to women shoe buyers. If your
specialty is custom made shoes for women sizes 6-10, those would
be your in niche market and where you would focus your efforts.
33
M
Masterclass
A masterclass is a more in depth class that tends to be longer with
more specific strategies and action steps than a webinar.
Masterclasses are often focused on one subject or skill set and are
priced at a higher rate.
Mastermind
A collective of like minded individuals that brainstorms, offers
feedback, accountability, and support to their peers. Masterminds
are not group coaching or classes unless directly specified.
Mentor
Mentoring in short, is the transfer of knowledge, skills and
experience. This is often a free exchange and should not be confused
with coaches. Mentors do guide, but in most cases, they share their
knowledge whereas a coach is a paid relationship. Coaches evaluate,
create action plans and hold you accountable.
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M/N
Monetize
Creating profit from your skills, talents, products and services.
Networking
Interacting with others within your industry to exchange
information or collaborate in efforts to grow your business and
brand.
Niche Market
A defined, targeted area of the larger market based on clear needs,
prices and offerings. Niche markets are often product focused.
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O OBS
Open Broadcast Software. OBS is a program used to broadcast on FB
Live and most recently Periscope Producer. It allows you to broadcast
from your computer to live streaming apps. It includes enhanced
features such as adding countdowns, scrolling marquees,
backgrounds, etc. to a live broadcast.
Opt-In
A term used when someone is given the option to receive email.
Typically, this is some sort of mailing list, newsletter, or advertising.
Emails that are sent without this permission are considered Spam.
Onboarding
Think of Training Day, onboarding gives new members of your team
and often clients all of the necessary skills, tools, and information
needed to effectively work in and with your brand.
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O/P
Outsourcing
Outsourcing frees up time and in many instances costs by allowing
outside companies or persons to perform tasks, manufacture, create,
or provide services that would normally be performed by yourself or
within your brand.
Pain Points
A pain point is a problem, real or perceived, that entrepreneurs use to
create opportunities for themselves by creating solutions for them.
Pain points will drive what type of products you create, services you
offer, and how you choose to market and advertise to your desired
client. Pain points are why clients will choose you over other brands.
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P
Passive Income
Income that is received regularly and requires little to no effort to
maintain is considered passive. This type of income does require
initial effort to create such as writing an eBook, hosting a webinar,
etc. but once created should easily convert to sales with minimum
efforts.
Writing An eBook
Becoming an Affiliate
Drop shipping from an eCommerce site
Selling Ad space on your website.
Hosting a webinar or virtual workshop.
Guides and Templates
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P
Periscope
Periscope is a live stream app that you may use to grow your brand.
One of the advantages of Periscope is that it tends to be more realistic
which appeals to a larger audience. Periscope allows you broadcast
live, offering a "behind the scenes" view of your brand. You can also
informally teach, offer Q&A sessions, and just in general allow your
audience to connect to your brand. Video marketing is growing quickly
and platforms such as Periscope increase the rate you are able to
convert your audience with the know, trust, and like factor.
Podcasts
Podcasts are digital audio files that can be downloaded from the
internet. Podcasts are often series, installments, or shows.
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P
Product Tiers
For example:
Graphic Designer:
Level One: Free Guides and DIY Templates
Level Two: Workshops or Webinars to teach design skills
Level Three: One on One Design Work
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P/R
Profit Margin and ROI
Once expenses and costs to run your business are calculated, the
remaining amount if any is your profit margin.
ROI
41
S
Sales Calls Vs. Consults
A sales call is meant to result in a purchase or sign up, whereas a
consult call is already paid for and you are providing targetted
information based on the nature of the call.
Sales Copy:
Sales copy is used anywhere you are promoting your product such as in
ads or promos.
Sales Funnels:
Sales funnels are how you take your client from interest to purchase.
Your sales funnel includes all of the steps from the product thought to
release and then promotion.
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S
Slay Your Sales Funnel
Topic:
Desired Solution:
Products/Services:
(Free and Paid)
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SSEO-
Search Engine Optimization
In tech terms the SEO is process of maximizing the number of visitors
to a particular website by ensuring that the site appears high on the
list of results returned by a search engine. Basically, it's making sure
your page ranks high in Google and other search engines to drive more
traffic to your site.
Shopping Carts
Shopping carts are the platforms you use on your site to collect your
payments. Some common carts are:
Paypal
Stripe
Shopify
Squarespace
SamCart
Clickfunnels.
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S
Squeeze Page
A squeeze page is a type of landing page used to grow your mailing
lists. Squeeze pages are a bit more aggressive and typically lock
content if you don't provide an email address.
Strategy Session
A strategy session is devoted to creating a specific outline based on
the goals and needs of your business.
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T/U Traffic
Traffic is all visits to your site, social media pages, and clicks to your
links.
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V/W VA
A VA is a virtual assistant. As most entrepreuers are solo business
owners, VAs are able to help with administrative and creative duties.
VIP Day
A VIP Day is a one-day coaching designed to target to address a specific
problem/challenge for your client. It can be delivered in-person, virtually
over the phone, via Skype or Zoom. It typically consists of a series of
working sessions during which you, as the coach, would break down the
solution into digestion chunks with exercises in between. VIP Days are
normally 4-6 hours.
Webinar
Webinars are online classes generally hosted through a webinar platform
such as Anymeeting, WebinarJam, Webinar Ninja, Zoom, etc.
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Tools
&
Tips
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What Should Every Website
Include?
Your website is your virtual home. Include the following pages:
About Me -
Your About Me page is often one of the most visited pages on the
site and will give new/potential clients an idea of who you are and
what your brand is about. Keep this page updated with current
photos and your brand mission.
Home Page -
Your home page can be a directory for your site. It should include up
to date information as well as what's going on with your brand and
offerings.
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What Should Every Website
Include?
Shop/Products-
Your product catalog for current and upcoming products.
FAQS
The top 10-20 questions that your business consistently receives.
This makes it easier to qualify new clients and provides a reference
point.
Customer Feedback/Testimonials
Who's singing your praises? Highlight reviews, feedback, and
testimonials.
Press
Features on other sites, in print, radio, T.V., etc. should be featured
here.
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What Should Every Website
Include?
Contact
What's the best way to contact you or customer service? Include a
form here for pertinent questions to avoid back and forth.
Privacy Policy
How is a customer's information handled online?
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Brand Vs. Branding
A brand is what others think about your business and the
products/services you provide. It's the customer service
experience, feedback, interactions (good and bad) related to your
brand. You do not have direct control of what they will think of your
business, but you can improve impressions with targeted branding.
Branding is an action. It's the ongoing process that helps the world
see your business in its best light. It is how you will interact,
provide customer service, display your product, visuals,
engagement, etc.
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You must build a solid foundation for your business to create a
brand that will not only bring customers in but keep them coming
back. Ideally you want clients referring your business to others and
being a great representation of your brand.
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How to Create Your Brand Mission
What is your brand's mission?
One of my favorite quotes is " A business that only makes money is
a poor business indeed." To me that means, while profit it definitely
a factor, what else does your brand bring to the table? That's where
you will find your business's lasting factor and your unique way to
stand out in the market,
Why did you start your brand and what is its purpose?
If you could define your brand in one word, what would it be?
What does this mean to you?
Write 3 sentences that sum up your brand:
1:
2:
3:
Does your current marketing display these items to your customer?
What is my brand's mission?
What makes my brand unique?
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5 KEYS TO YOUR ONLINE BRAND
PURPOSE:
Why have you decided to build your business? What need does it serve? Who
will you help?
PRODUCTS:
What products or services will fill this need? How?
PRESENTATION:
How will you display your products to your ideal client? How will this appeal to
this particular client base?
PLATFORM:
Where will your business receive the most exposure? Facebook, Instagram,
Pinterest, Periscope, LinkedIn, etc? How often do you need to be active?
PRESENCE:
How will you make an impact on your chosen platform? How will you stand out?
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10 Ways to Grow Your Brand
# 1 - Show Respect to your brand.
Treat your brand/business as a priority. Just as you would any other
engagement. Make it a point to show up, keep on task, and
prioritize.
# 3 - Be Patient.
Whether this is your first business or your fifth, respect where you
are and allow yourself the room to grow,
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# 4 - Avoid Comparisons.
Every business will grow differently. Social media can make it easy
to compare where you are against someone else's progress. Stories,
work ethic, methods, and so many other factors vary.
# 5 - Be Faithful.
Too many give up on progress due to the time it takes to achieve
results. Create a plan of action and stick with it. You can make
adjustments along the way as needed but constantly changing
methods won't allow you the chance to see what realistically works
and what doesn't.
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# 7 - Be Detail Oriented.
It's the little things that can add up to major issues so pay attention to
the finer points in your funnels, customer service, your website and all
systems.
1) Do your homework.
Make sure any page that you want to collaborate with is in the same
market. For example is your page is based on selling weight loss
products, you may not want to reach out to a popular shoe page.
Their followers would not benefit from your information if they have
targeted their audience properly.
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2) Dont cold contact.
Engage with the page before you attempt to do any networking. One
of my personal pet peeves is for someone to ask for a sfs out of the
blue. If Ive never seen you on my page whether it be with likes or
comments, Im not interested. Many pages have loyalty shoutouts
for people who are often active, or with simple engagement they
may find your content interesting enough to share without you
needing to ask to be shared.
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4) Make sure your page is ready for the prospective
followers/clients.
If you only post every 2-3 days, you dont have a very active page.
From a collab standpoint, if your page wont equally contribute to
the process, you should wait until your page is up to it. Its not
always about how many followers you have to be beneficial. Many
new pages that are actively putting the effort into their brand and
following have more active followers, than say a larger page that
doesnt interact well.
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Make a list of 5 other pages, that you may be interested in collaborating with.
Make a list of their posting habits. What benefits would they receive from
working with your page? How can you make your page networkable if it isnt
currently? What can you change or focus on to increase networking
opportunities.?
Page#1 @___________________
What do they do? Industry?_________________________
What can my page gain from their nteraction?
____________________________________
Page#2 @___________________
What do they do? Industry?_________________________
What can my page gain from their nteraction?
____________________________________
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Page#3 @___________________
What do they do? Industry?_________________________
What can my page gain from their nteraction?
____________________________________
Page#4 @___________________
What do they do? Industry?_________________________
What can my page gain from their nteraction?
____________________________________
Page#5 @___________________
What do they do? Industry?_________________________
What can my page gain from their nteraction?
____________________________________
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Business Pages Vs.
Personal Instagram Pages
A common question for new businesses who have an established
personal page is this: can you change the name on your page and
start posting information for your business? Put simply: no.
1) You can't force interest into your new business. Family and friends
that follow a personal page may not support your business in the
same way. Being fair they shouldn't be expected too just because they
know you.
2) Family and friends are often not your ideal clients, so while you
may retain the numbers your engagement and sales will suffer.
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Facebook Groups Vs.
Facebook Business Pages
Facebook Pages can be limited in displaying your information based
on the algorithm unless you are willing to pay for promotions. With
this in place you may only reach a small percentage of your
audience without paying for ads.
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How to Create Product Tiers
for Your Audience
Everyone in your audience may not be able to afford high-end prices
and some may not have enough trust in your business yet to make
larger investments. It doesn't mean that you can't service them,
which is where your product tiers come in.
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Periscope Blueprint
BEFORE YOUR BROADCAST:
Notify your platforms when you will be going live and your topics.
Arrange your background and choose a title.
NEVER Scope without a title for your broadcast.
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Scope Script:
0:00-0:60- Speak to your replay and web viewers.
1:00-5:00- Greet viewers coming into the broadcast, ask for the
share and give hearts reminder.
5:00-7:00- Introduce yourself, business, purpose, and topic for
today.
The introduction should always connect to your audience; you can
give your tagline or trade phrase. Give website or other social media
handles.
7:00- 20:00 Deliver content. Make notes for each Scope that you can
refer to and keep you on topic. Answer questions and don't be afraid
to engage.
20:00- Recap your topic with key points. Give call to actions. What
should they do next? Follow you, share the replay, visit your site,
etc.
A FTER SCOPE:
Share the replay with your audiences, and recap top points. After
the replay expires you can also create a Scope vault for your mailing
list or repurpose for sale later.
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How to Handle 0 Viewers and Trolls
One of the biggest fears expressed regarding going live and
broadcasting is speaking to an empty room or having trolls.
Platforms vary so each one will build a different audience. Use the
tips below to draw attention.Oh and the trolls? Ignore and block,
keep in mind they came to see you, not the other way around so
something is drawing attention.
2. Encourage the share. Even if someone can't stay for the entire
broadcast they can share with their audiences.
3. Choose topics that interest your audience and always title your
broadcasts.
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Mailchimp Vs. ConvertKit
MailChimp(MC) and Convert Kit are the two mailing list providers I
recommend for new users and lists under 10,000.
MC has a great drag and drop interface for creating your campaigns.
MC is also free for the first 2000 subscribers so you can try it out to
determine if it is a good fit for your business.
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How to Determine Your Free
Content Vs. Paid Content
Free content should be designed to catch the attention of your
audience and help them to become acquainted with your brand.
Free content can be in the form of eBooks, videos, Podcasts,
information in blogs, and via live broadcasts. Your freebies should
be part of your sales funnel to lead toward paid content.
Free content should not be fluff content, it should be along the lines
of something you would be able to charge for if you decided. It
should make your audience feel lucky that they are able to receive
the content and eager to move into paid products.
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Webinars and Your List
WHY USE WEBINARS?
Webinars allow you to build authority quickly and give value. It helps
people to trust your brand and allows people to have a preview of your
teaching style. It helps to build your list quickly because you can
easily teach free classes, and after all who doesn't love a free class.
Strategies
Step By Steps
Skill Sets
Design/Create With Me
Tutorials
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eBooks Sales Funnel
1. Build Interest. Poll your audience for topics, share the writing
process with behind the scenes, book snippets, free pages,
chapters.
3. Release!!!! Again all social media platforms. Have first day only
prices and invite your followers to share.
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Instagram Promotions
Shoutouts/Promos
Shoutouts are a popular tool to use for Instagram and when some
networking options arent available paying for advertising may be a
good way to go to increase exposure. Keep in mind that there is no
guarantee on how many followers you will receive or sales.
Shoutouts are a form of advertising so its still up to you to make
sure your page is worth following.
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3) Always choose a clear image, preferably watermarked so that if
the image is shared youll still receive exposure.
4) Keep it short and simple in the caption and dont waste space on
hashtags here if the post will up up less than 24 hours.
Track the successful ones and build relationships with the pages,
which can lead to free shouts or discounts in the future.
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Instagram Promotions-FB ADs
Choose Promote below your photo.
Select posts that have already performed well on your page.
-
Create Audience.
Select age ranges, locations, and up to 10 interests. Instagram can
also create an automatic audience.
75.
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ll material within is the intellectual property of AlCyone Gunn. Do not copy,
A