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FAQs
Frequently Asked
Questions
Amadeus Training
Environment

Version 4
February 2014

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Index
_ Documentation 4
_ General Questions 5
_ Users, Signs and Passwords 9
_ Office Profiles and User Groups 11
_ Reservation - PNRs 12
_ Ticketing and E-Ticketing 13
_ Fares 14
_ Printing 15

Document control
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Security level Confidential

Company Amadeus IT Group SA
Department Global Learning Services
Author Tavit Komaryan
Version Date Change Comment By
2.2 20/04/2012 Credit Card info Tavit Komaryan
updated
2.3 24/04/2012 Tavit Komaryan
3 04/2013 Adapted to all Tavit Komaryan
audience (Airlines
2014 Amadeus IT Group SA

ACOs, .).
4 02/2014 Updated Sharepoint Olivier Dujardin
link
Global Review

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Documentation

Question Answer
1 Where can I find the Reading the documents in the Amadeus Training Environment (SKL)
updated documents Collaborative Sharepoint (part of the Learning & Support community):
https://share.amadeus.com/sites/gcs/training/TrainingEnvironment/Site
Pages/default.aspx
Looking at the knowledge in the "e-Support Centre".
https://mye-
supportcentre.amadeus.com/eTass/ls/nav.do?service=gotoHome
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General Questions
Question
1 Is there any special installation
on a PC to use Amadeus
Training?
2 Is any special hardware or
software needed to use Amadeus
Training?
3 Can new products be
implemented before official
launch date?
4 Is Amadeus Training linked to
other products as e.g. ProPrinter,
Amadeus Email and others
5 Why is the system date different
from current date ?
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6 Why are some dates (such as
those in Customer Profile History
or in Hotel Plus) based on the
current date and not the training
system date?
7 Why is the refund table in
Amadeus Training not the same
as Production?
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Answer
If you are using Amadeus Selling Platform version 5.1 and
above, there is no special installation. All you need to do
is enter the appropriate URL:
if you are connected to the Internet :
training.amadeusvista.com
if you are connected to Amadeus network :
training.1a.amadeusvista.com
No special hardware or software is required for existing
terminals running Selling Platform V5.1 and above. If you
are using legacy systems, you may need to upgrade your
network and equipment.
Yes, pre-production software load can be arranged but to
preserve the stability of Amadeus Training, it needs to be
coordinated with Central and cannot be done on users
(ACO, Airline ...) initiative alone. Please get in touch with
the Amadeus Training Environment Product Services
manager.
Yes, Amadeus Training is or will be linked to other
products such as ProPrinter, Amadeus Email etc.
Training systems date is five weeks in the past compared
to current date (for an explanation why, please refer to
the section on the Capture Restore cycle in the User
Guide).
This date is displayed when doing DD entry or used as
default date, e.g. in Availability display. It is also the date
displayed at sign-in time, except if you are accessing
Amadeus Training via the JJBypass method (in such case,
the date displayed at sign-in time is current date).
Please note that the date will no longer be in the past
from March 2014 onwards. SKL will follow current date.
Amadeus Training is a complex infrastructure involving
back-ends based on different technologies. In some areas
(such as Customer Profile), there is currently no back-
end that allows the handling of past dates for training
purposes. Remember that, for now and until March 2014,
Amadeus Training is one month behind Production.
Most data on Amadeus Training comes from Production
via the capture/restore process. However the RFIC tables
managing refund activities are NOT captured from
Production. They are set up in Amadeus Training
independently of Production.
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Question
8 Why cant I access the
information for a particular
provider?
9 What Insurance companies can I
use in SKL?
Answer
This all depends on current connectivity and availability of
the providers system. Some provider systems can be
extremely unreliable, others may have temporary hitches.
IRs related to problems caused by the provider test
system not existing or not working will be rejected
because Amadeus cannot guarantee the stability
and reliability of third party systems.
As of March 2012, these Insurance providers are enabled
in SKL:

WNG WINGS (AMADEUS PRTNER HOSTING SYS)

ACI ASSIST CARD INTERNATIONAL
MAG MONDIAL ASSISTANCE
HMR HANSE MERKUR
QBE QBE TRAVEL INSURANCE
ELV ELVIA
MDT MAKLER DER TOURISTIC
PNS EUROPE ASSISTANCE
FSE FLIGHTSURANCE

Our experience is that WINGS is most stable.

However, restrictions exist for all insurance providers
according to the different markets and environments.
The insurance provider defines which Office IDs are
allowed to access their set of products and in which
environment.
For example a provider (like Welcome Assist, or Assist
Card), can choose to allow access for a given Office ID for
a given market in Production and not in Amadeus Training
(SKL) - and vice versa.
10 What Car companies can I use in As of March 2012, these car providers are enabled in SKL:
SKL?
AC ACE RENT A CAR
AD ADVANTAGE
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AE INNOVA (ACSI provider)

AL ALAMO
EB EURO IT (ACSI provider)
EG JUMBO CAR (ACSI provider)
EH ALUGUE BRASIL (ACSI provider)
EP EUROPCAR
ET ENTERPRISE
EY ECONOMY RENT A CAR
EZ EZ RENT A CAR
FC FIRST CAR RENTAL (ACSI provider)
FX FOX RENT A CAR
HH HELLE HOLLIS (ACSI provider)
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HT TERSTAPPEN (ACSI provider)

IM IMPERIAL
LL LOCALIZA
MO MOVIDA (ACSI provider)
RF REFERENCIA (ACSI provider)
SV U SAVE AUTO RENTAL
SX SIXT
UN UNIDAS (ACSI provider)
ZA PAYLESS CAR RENTAL

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ZD BUDGET
ZE HERTZ
ZI AVIS
ZL NATIONAL
ZR DOLLAR
ZT THRIFTY
ZU AUTO EUROPE

The most stable providers are highlighted in bold.

11 I have problems using dummy In SKL, please use credit card 4000000000000002.
credit cards on Amadeus Training The associated cryptic entry is :
(SKL) FPCCVI4000000000000002/1013
12 Amadeus Ticket Changer appears Make sure that you are using an airline for which the e-
not to work in Amadeus Training. Ticketing database is hosted in Amadeus ETS (see list on
community)
It could be that external e-Ticketing servers might be
down temporarily - or not connected.
13 My back office A.I.Rs are not If you are a training office, check that your queue is
transmitted started (use the BB entry to do this). If the queue is not
started, start it from the appropriate Office ID/ATID using
the BASTART entry.
Make sure also your AIR destination is defined in Print
services Database. Please refer to Amadeus Training
Printers Set-Up document.
14 What Frequent Flyer cards can I The Frequent Flyer cards used in SKL are captured and
use in SKL? restored from Production. So you can 'real' frequent flyer
profiles from production in SKL without any worry of
misuse because SKL is a separate environment to
Production. .
Additionally, all 'specific' training frequent flyer numbers
used on Practice Training have been copied over to SKL.
15 When are the restores of Capture Restore dates are stored on Test System
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Production data in SKL ? Website :

https://tsm.dev.amadeus.net/captureRestore/

16 In Production I have LSA
privileges. How do I get them in
SKL?
17 Can't find my training profiles in
Amadeus Training!
2014 Amadeus IT Group SA
Open a Work Order to request that your sign is given LSA
privilege in SKL on a permanent basis. Assign to
MHDORM.
Your training profiles need to be recreated in Amadeus
Training and there are two ways to do this.
1) You can create your profiles in Training environment
either manually or via Work-Order. In the first case, the

profiles will remain until the next refresh or restore of

data.
2) You can create the profiles in Production so that they
are copied over to Amadeus Training as part of the
capture/restore process. Use this option with care and
preferably only if you need fixed profile record locators.

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Question Answer
18 Can SKL be used in a Citrix It is fine to use the Citrix client to access SKL - provided
client.environment? Selling Platform version V5.2 or higher is installed.
19 Can I use Smart tabs in Selling Smart tabs are available as follows when accessing SKL
Platform ? environment via the training URLs:
Selling Platform Version Access to Smart Tabs via Training URL
5.2P100 Skilling not accessible Pop-up error when click on
tab
5.2P200
Provided a TrainingPath is defined in WebConf *
6.1P100 Skilling not accessible Pop-up error when click on tab
6.2P100
Provided a TrainingPath is defined in WebConf *
7.1P100 and higher
Provided a TrainingPath is defined in WebConf *
* Instructions tor definea TrainingPath in WebConfig are
not yet available.
When a user accesses SKL in another way (i.e. not using
the URL), the smart tabs are available only with Selling
Platform V7.1P100 and higher. This restriction is enforced
because smart tabs often access functionality on
Production, and all training activities are expected to
occur in the training environment.
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Users, Signs and Passwords
Signs
1 Our LSA is not familiar with the
SKL environment. What entries
will she or he use to:
Change a password in SKL?
Display the sign in list in
SKL?
Create a sign-in in SKL for an
office ID?
2 How are signs created in
Amadeus Training (SKL)?
3 There is a sign that exists in
Production but not in SKL. Why
isnt it on SKL?
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Users
4 Do I have to make any user
definitions in LSS?
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SKL is a copy of Production system and all functions,
rights and duties your LSA has in Production are available
in SKL.
Your LSA can create/administer signs at office level.
Your LSA connects to SKL, signs in to SKL as LSA, and
then uses the following commands to:
Change a password in SKL : JGU
Display the sign in list in SKL : JCD
Create a sign in in SKL for office ID : JGA
Signs are usually created in Production and then
transferred to SKL via the capture/restore process. This
means that they appear in Amadeus Training between 5
and 12 weeks after they are created in Production.
You can however create a sign immediately in Amadeus
Training by asking your Local Security Administrator
(LSA) to make it. Otherwise you can open a Work Order
to request the change.
Sign-ins must be defined in SKL environment, either by
the capture/restore process, or on SKL specifically.
Defining sign-ins on SKL via the capture/restore process
If the sign exists in Production at time the Production
data is captured, then it is automatically added to SKL
when the captured Production data is restored on SKL.
A sign that is captured on Production and restored on to
SKL will always be on SKL unless it is automatically
deleted from SKL because it has not been used on SKL for
a given period of time (90 days).
Defining sign-ins on SKL specifically
If the sign is created in SKL only, the sign will be erased
and disappear at next restore of Production data unless
you open a Work Order and ask for the sign to be made
permanent (i.e. recreated after each restore of Production
data).
Remember that the sign can be recreated in SKL by the
Local Security Administrator of the office or by the Help
Desk straightaway, exactly as in Production.
You only need to define users in LSS if you have to use or
train on application(s) using LSS (like INV, FM, CM.), or if
your organisation has been migrated to LSS and no
longer use signs but users.
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Question
Passwords
5 Is there a specific entry to
reset/change passwords in the
SKL environment?
6 The local EUM group has reset
my password in SKL but the
password still isnt working
7 Why doesnt my Production
password work on SKL?
8 I am experiencing problems
signing in to SKL in panel mode!
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Answer
No, once in the SKL you make entries just as if you were
in Production you only affect the SKL environment (not
Production). Beware that those changes will be overridden
by production data at the next production refresh.
Check that your EUM group reset the password in SKL
(and not in Production).
If they are signed in to SKL, they can make the change
immediately in SKL (without affecting Production).
If they are signed-in to Production, there will be no effect
on SKL until the next restore of the captured Production
data.
Anyone can access SKL using the appropriate URL:
if you are connected to the Internet :
training.amadeusvista.com
if you are connected to Amadeus network :
training.1a.amadeusvista.com
Your password in SKL is the one that was valid in
Production when the capture was done.
Try entering your previous Production password on SKL.
Identified on 22 April 2012, this is a problem with
password entry in panel mode which is preventing people
from signing-in.
The workaround is to sign in with your password i.e.
JI0000bb/su--password.
This problem is covered by IR 5693936.
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Office Profiles and User Groups
Question
1 Can we update an office profile in
Amadeus Training without
making the update in Production?
2 When we receive an installation
request for a new training college
OID, we generally need the OID
to be ready within 10 working
day. We cannot wait until the
next capture and restore of
Production data. Can you please
advise if this problem can be
overcome and if so what the
exact process is?
3 Can you please confirm if the
UGR field of the office profile
needs to be changed for any
customer using SKL and if so
what the value is?
Will this need to be updated in
SKL only or also in PRD?
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Answer
Yes, you can update an Office Profile in Amadeus Training
only.
However, the update will be overwritten by the restore of
data from Production which happens approximately every
16 weeks.
If you want the update to be available permanently,
either open a work order and request the change to be
made permanent on SKL, or make the change on
Production so that it is copied over to SKL in the restore
of Production data.
You can ask for the OID to be configured immediately to
SKL by opening a Work Order and requesting immediate
loading of the OID on SKL.
Instructions are given on the collaborative share-point.
(You do not have to wait for the Production
capture/restore cycle to complete.)
The UGR field may be changed only for dedicated training
offices, identified by field CTO equal to TRN in Production
and Practice Training.
Please note this change has been applied by default for
these offices all have been given UGR SKL08.
The UGR field does not need to be changed for regular
offices.
This change only applies to SKL.
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Reservation - PNRs
Question
1 Why do I have access to real
PNRs in Amadeus Training (SKL)?
2 How long will training PNRs
remain in Amadeus Training?
3 How can we change the status
codes in our bookings if needed
(HK to KK for example)?
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Answer
Data in Amadeus Training is based on a capture and
restore of Production data. You may be able to retrieve
real PNRs captured from production in the training
environment.
Security agreements (EOS) are copied from Production so
if you can access data of a given office in Production, you
will also be able to do so in Amadeus Training.
PNRs that you create in Amadeus Training will remain
until the next restore of data from Production. You can
find the dates that data is restored from Production by
entering GG1ATESTGEN on the Production system.
It has been suggested that on SKL, ACOs can be given
Teletype reject (TR) agent functionality. This way ACOs
will be able to update/change the status codes of the
PNRs (KK, KL, TK, UC, ...) directly. This suggestion has
not yet been agreed or implemented.
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Ticketing and E-Ticketing
Question
1 Is a list of ETS airlines available?
2 Can we change ETKT coupon statuses
ourselves in Amadeus Training? e.g.
from "O" to "F"
3 When trying to issue a ticket, I get the
following message: XX ETKT:MISSING OR
INVALID AIRPORT CHECK-IN ID
4 The transactions TWD, TWH, TWX,
TWREF and TRF don't seem to work
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Answer
The latest list of ETS airline information is in the document
SKL: List of ETS Airlines
Please refer to the Amadeus Training Environment (SKL)
Collaborative Sharepoint (part of the Learning & Support
community):
https://share.amadeus.com/sites/gcs/training/TrainingEnvir
onment/SitePages/default.aspx
Check out Documents Library, Shared Documents, Data
management folder
This information is for internal use only.
Yes, this can be done in Amadeus Training, from an airline
office, if the appropriate table is correctly set up for the
individual airline.
The set-up of the airline XX in Amadeus Training requires
that you enter and FOID to issue the ticket. You can either
change flight where FOID is not mandatory or add a FOID.
Amadeus Training accepts e-Ticket issuance for non-ETS and
non-connected carriers and sends a simulated response "OK
E-TICKET". However the follow-up transactions TWD, TWH,
TWX, TWREF and TRF are not supported.
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Fares

Question
1 What Fare Quote environment
does Amadeus Training use?
2 Do Low Fare Search entries work
in Amadeus Training?
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Answer
Amadeus Training has a dedicated Fare Quote
environment.
(This is not the Fare Quote environment used with
Production.)
From March 2014, Amadeus Training will have access to
the production Fares database.
Yes, low fare search entries work in Amadeus Training.

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Printing
Question
1 What is the easiest way to print
from Amadeus Training (SKL)?
2 Can a printer be connected to
both Amadeus Training and
Production?
3 Why am I getting a duplicate
ticket number when issuing e-
tickets?
4 Can ticket issue be validated with
the virtual printer
5 Why am I getting a duplicate
ticket number when issuing e-
tickets?
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6 When trying to issue documents I
get the following reject: CT RJT:
NO DOCUMENT BANK FOR THIS
OFFICE
7 When trying to create a
document bank, I get the error
message: NOT AUTHORISED AT
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SIGN IN LEVEL
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Answer
You can set up a virtual printer that provides all the
functionality up to the point of printing the ticket, but
does not allow you to print a physical ticket. How to set
up a virtual printer is described in the Amadeus Training
(SKL) User Guide.
A paper-ticket printer must be dedicated for use with
Amadeus Training only. It cannot be connected to use
with Amadeus Training and Production.
Request the connection of a paper-ticket printer to
Amadeus by a work order, as explained in the document
"Amadeus Training Printers Setup" guide.
Remember that you can use the virtual printer which is
faster and easier to set up! How to set up a virtual
printer is described in the Amadeus Training (SKL) User
Guide.
If you are in a training office and you get a duplicated
ticket number error when issuing e-tickets, fix the issue
by opening a work order and requesting a weekly reset of
your logical stock range.
Specify your office and stock type (obtained from a dsld
display) in the work order, and assign it to ATC.
Yes, the virtual printer allows the issue to be validated.
Note that in some cases the validation is simulated.
If you are in a training office and you get a duplicated
ticket number error when issuing e-tickets, fix the issue
by opening a work order and requesting a weekly reset of
your logical stock range. Specify your office and stock
type (obtained from a DSLD display) in the work order,
and assign it to ATC.
You have no document bank defined in Amadeus Training
(the entry TSD will return similar message: DOCUMENT
BANK OR STOCK TYPE DOES NOT EXIST).
Define your stock in your office's document bank using
the TSM entry.
Note that you will need to redefine this stock after each
restore of data, unless your stock can be and is defined in
Production (i.e is included in the captured data and is
therefore of the restored data).
Ask your administrator to update the TSM field in your
profile at sign level, so that you can use the TSM entry on
Amadeus Training (SKL).
You will need to reset this indicator after each restore of
data, unless you have it defined in Production (i.e. it is
included in the captured data and is therefore of the
restored data).
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