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METHODOLOGY
This chapter presents the research design used in the study, the locale of
data gathering process and measurement or treatment of the data. This study
was conducted during the first semester of school year 2017-2018 at Notre
Dame University and the main respondents were the key informant personnel. In
Research Design
For this study, the research utilized qualitative research designs. This
questionnaire was developed and an interview was conducted with the key
Dame Avenue, Cotabato City during the first semester of school year 2017-2018.
Unit of Analysis/ Participants/ Respondents
The respondents of the study were the key persons of Notre Dame
University. The respondents were chosen using sampling. The head of the
Research Instrument
covered the different requirements for the certification. Questionnaires were sent
to some of the administration officials including a validity test to ensure that the
The adviser signed the questionnaire, and a letter was addressed to the
The key informant personnel served as respondents and this study which
Certification. The letter was given to the respondents and attached to it was the
order to assess the validity of the results from the questionnaires and give further
Measurement/Treatment of Data
All data from the research instrument were decoded into quantifiable
measures to address the research problem. The results were tabulated using
The data gathered from the interview was used as a comparative tool in
order to check if the interpretations were indeed correct as to the current status
RESULTS
This chapter contains the data gathered from the interview conducted. The
results accumulated from the interview with the key informant personnel of Notre
Dame University were evaluated. The results were quantified, presented into
The respondents answered the given free response questions, and the
result shown in Table 3.1 that most of the key personnel agrees to the
n=9
Questions YES NO MAYBE
1. Availability of Quality Manual 7 2
2. Existence of Quality Policy 7 2 1
3. Availability of Resources 7 1
4. Allotment of Funds for ISO 8 1
5. Caters to Interested Parties' Needs 8 1
6. Assessment of Employees' Performance 8 1
7. Existence of Offices to cater ISO
Requirements 9
8. Strategic Plans for ISO Accreditation 5 4
TOTAL 59 8 5 72
Overall Rate 81.94% 11.11% 6.94% 100%
Table 3 shows the results of how prepared is Notre Dame University
regarding ISO accreditation. Almost all of the requirements for filing for ISO
certification such as the questions above are readily available in almost all
sectors of the University. On the other hand, it shows that there are some
departments in the University which are still unprepared for ISO. There are two
for the University, although 7 out of the 9 respondents agreed that there is. In
addition, there are also two respondents thinks that the University has no
existing quality policy while most of them believed that there is. While the rest of
the questions mostly have yes, meaning most respondents agreed that those
requirements are existing and available. On the other hand, some of the
respondents believed that Notre Dame is prepared to cater ISO but it needs
The following tables and interpretations are the results of the survey
conducted by the previous researchers for their study about Notre Dame
Administrators Faculty
The university is capable of Mean Standard Interpretation Mean Standard Interpretation
Deviation Deviation
Determining the internal and external issues 3.87 0.63 Slightly 3.94 0.75 Slightly
that are relevant to its purpose and strategic Prepared Prepared
direction.
Monitoring and reviewing these issues 3.57 0.66 Slightly 3.82 0.81 Slightly
(internal and external) on its ability to impact to Prepared Prepared
the Quality Management System and its
intended results.
Determining the requirements of relevant 3.61 0.66 Slightly 3.76 0.75 Slightly
parties. (e.g. a person or organization that can Prepared Prepared
affect, be affected by, or perceive themselves
to be affected by a decision or activity.)
Determining the processes needed for the 3.43 0.59 Fairly 3.82 0.95 Slightly
quality management system and their Prepared Prepared
application throughout the organization
process pertaining to all requirements of ISO
9001:2015 standards
Determining the sequence and interaction of 3.52 0.67 Slightly 3.88 0.70 Slightly
the processes of the quality management Prepared Prepared
system.
Determining criteria and the methods needed 3.48 0.73 Fairly 3.82 0.81 Slightly
to ensure that both the operation and control Prepared Prepared
of these processes are effective.
Ensuring that all the resources and information 3.39 0.66 Fairly 3.88 1.11 Slightly
required for operation and monitoring of the Prepared Prepared
processes are available from time to time.
Having planned arrangements for monitoring 3.30 0.56 Fairly 3.82 0.95 Slightly
measurement, wherever applicable, and Prepared Prepared
analysis of the processes.
Implementing the planned arrangements along 3.22 0.52 Fairly 3.82 0.81 Slightly
with their control mechanism for the Prepared Prepared
achievement of planned results and for
continual improvement of the processes.
Mean of Means 3.49 Fairly 3.84 Slightly
Prepared Prepared
regarding the context of the organization. For the administrators, the activity with
the highest mean is determining the internal and external issues that are relevant
to its purpose and strategic direction with a mean of 3.87 and the activity with the
lowest mean is implementing the planned arrangements along with their control
improvement of the processes with a mean of 3.22. For the faculty, the activity
with the highest mean is the same with the administrators with a mean of 3.94
and the activity with the lowest mean is determining the requirements of relevant
parties with a mean of 3.76. The overall assessment of the administrators in the
section 4 of the standard is Fairly Prepared with an average mean of 3.49 while
Table 3.3 shows the answers of both administrators and faculty regarding
leadership. For the administrators, the activity with the highest mean is
mean is driving a customer focus throughout the company with a mean of 3.13.
For the faculty, the activity with the highest mean is establish quality objectives
along with their means and measures with a mean of 4.29 and the activity with
the lowest mean is quality policy can be communicated, understood and applied
throughout the organization with a mean of 3.88. The overall assessment of the
mean of 3.49 while the facultys is Slightly Prepared with an average mean of
4.10.
Table 3.4 shows the answers of both administrators and faculty regarding
planning. For the administrators, the activity with the highest mean is quality
objectives are established at relevant functions and levels within the organization
with a mean of 3.74 and the activity with the lowest mean is address risks and
opportunities that are checked for effectiveness with a mean of 2.91. For the faculty,
the activity with the highest mean is quality objectives that are measurable and
consistent with quality policy with a mean of 3.39 and the activity with the lowest
mean is address risks and opportunities that are proportional and checked for
the section 6 of the standard is Fairly Prepared with an average mean of 3.20 while
regarding support. For the administrators, the activity with the highest mean is
are established within the organization with a mean of 3.78 and the activity with
international standard with a mean of 3.13. For the faculty, the activity with the
highest mean is identifying documents of external origin for the planning and
operation of the Quality Management System and control of their distribution with
a mean of 4.18 and the activity with the lowest mean is enhance stakeholder
satisfaction by meeting stakeholder requirement with a mean of 3.76. The overall
Prepared with an average mean of 3.36 while the facultys is Slightly Prepared
Table 3.6 shows the answers of both administrators and faculty regarding
operation. For the administrators, the activity with the highest mean is approval of
qualification of personnel with a mean of 3.61 and the activity with the lowest
mean is establishing contingency actions with a mean of 3.13. For the faculty, the
activity with the highest mean is use specific methods and procedures with a
mean of 4.24 and the activity with the lowest mean is stakeholder feedback,
criteria for review and approval of the processes with a mean of 3.82. The overall
Prepared with an average mean of 3.35 while the facultys is Slightly Prepared
Table 3.7 shows the answers of both administrators and faculty regarding
performance evaluation. For the administrators, the activity with the highest
system requirements established by the organization with a mean of 3.48 and the
activity with the lowest mean is test of controls and evaluations have
identification in order to determine its calibration status with a mean of 3.04. For
the faculty, the activity with the highest mean is conforms to the planned
requirement with a mean of 4.18 and the activity with the lowest mean is test of
adjustments that would invalidate the measurement result and protected from
the standard is Fairly Prepared with an average mean of 3.32 while the facultys
Table 3.8 shows the answers of both administrators and faculty regarding
improvement. For the administrators, the activity has a mean of 3.30 for the
administrators and 3.82 for the faculty. The overall assessment of the administrators
in the section 8 of the standard is Fairly Prepared with an average mean of 3.30
the organization has their existing document. This current result supports the
such as the quality manual which is interpreted as fairly prepared, shown in table
3.5.
According to the previous study shown in table 3.3, the result interpreted
that the top managements ability to come up with a quality policy is slightly
prepared. Compared it to the current result in which most of the key personnel
agreed that the organization have an existing quality policy, hence, the previous
and current study justifies that there is an existing quality policy. Although these
required supports the previous question shown in table 3.5 which is the provision
But this availability does not imply that its enough to cater the needs for ISO
standardization.
operation shown in table 3.6, that the organization determines & implement
management.
table 3.7. While in accordance to the current studys result which in a way of
modes.
Chapter IV
DISCUSSION
The study is conducted through key informant interviews for the purpose
the subject matter. These community experts with their particular knowledge are
are eight specific questions which support the result of how well prepared is the
G) Existing office that will cater ISO requirements and H) Strategic plans for ISO
certification. The overall requirements for the quality management system pertain
such processes and its ability to store and update such documents.
the operations of each colleges and the different support sections. Generally,
these policies have been helpful in terms of decision making but needs to be
sector, all three categories are responded and these are available according to
the nature of purpose. These are the Human Resource office, fundamental
facilities and work environment. But according to the key informant, it is lacking of
Notre Dame University also allots funds for the accreditation. Generally, it
has been providing financial support relevant to programs aligned to its strategic
certification and other assessment to ensure the quality of services offered by the
University. Other respondent doubt if the top management can provide this
administrators, faculty, staff and students are always consulted. The University
has always been responsive to the needs and opinions of its stakeholders. As to
how well they are responded, there are measures to support or will serve as
etc. Further, there is also assessment towards faculty members every term. Staff
is evaluated twice a year. There are different modes of evaluating the
performance of faculty and staff through classroom visits, clinical supervisory visit
and actual observation of performance in college and related activities. The tools
In terms of existing office that will assist ISO requirements and strategic
plan for ISO certification. Notre Dame University has the Institutional Affairs
Office that takes charge of quality assurance and accreditation concerns. Finally,
though program accreditations are given more priority at this time, the University
has integrated ISO accreditation in its priority plans. But some key informant
responded that they cant find item for ISO preparations including the timeline.
Some respondents have not answered the other questions for they are not
Summary of Findings
Notre Dame University to know their opinion regarding the preparedness of the
questions asked were: A.) Majority believes that Quality Manual is available in
the University, while some believes it does not exist, B.) Majority believes that
Quality Policy is existing but needs to be revised and updated while some
believes it is not existing, C.) Majority believes that Resources are available in
the academic sector but it is lacking while some believes that theres no available
resources, D.) Some believes that there is Allotment of Funds for ISO while some
is in doubt, E.) The respondents believe that the university is doing its best to
Cater the needs of interested parties, F.) The respondents believe that the
through different modes , G.) There is an Existing office that take charge of
priority plan but some respondents says that they cant find item for ISO
preparations.
Conclusion
University, the researcher concluded that the University is not yet prepared for
the ISO certification because although they have some of the requirements
needed for the certification like the documents, those documents still needed to
be revised and updated, and the university personnel should be aware of its
existence so that it could be applied. Notre Dame University still have some other
important priority that needs to be given an attention therefore they could not give
their full attention for the preparation of the ISO certification requirements.
Preparation for ISO certification needs a lot of time and attention, the
processes done is not easy because the university might be facing some
may not be fully prepared by now, but they already have some of the
requirements needed for the ISO certification and it will only need improvements.
Recommendations
Upon the findings, conclusions and result of this study the researchers are
various activities regarding the outcomes or results that may affect the
Lay.
policy, a general policy that is based on the standards set by the ISO
9001:2015
should lay out what documents are retained and what are disposed.
9001:2015 certification
convincing result.
2. They must have an orientation first on their respondents and have the