ADDENDUM – PART

III ICT WORKS BRIEF

TABLE OF CONTENTS

ITEM DESCRIPTIONS PAGE

NO.
1 GENERAL SCOPE OF WORKS ICT 3

2 GENERAL INSTRUCTIONS TO TENDERER ICT 4

3 EQUIPMENT, MATERIALS, WORKMANSHIP AND ICT 4

SCHEDULES OF WORKS

4 REQUIREMENT OF EACH COMPONENTS IN ICT SYSTEM ICT 5

4.1 Network Cabling Infrastructure (Internal, External ICT 5

Installation of Structured Cabling System)

4.2 Active Network Equipment For Networking System

(Including Main Switches, Edge Switches, Wireless ICT 7
Access Point, Routers, UPS)

4.3 Hardware Equipments ICT 9

4.3.1 Servers ICT 9

4.3.2 Storage ICT 10

4.3.3 PCs, Tablet PC, Notebook/Laptop ICT 10

4.3.4 Printers ICT 11

4.3.5 Bar Code Reader ICT 12

4.4 Software For Office Automation And Back-End Database ICT 12

4.5 Applications For The Business Operation Including ICT 12

Business Process Reengineering (BPR)

4.6 Total Hospital Information System (T.H.I.S.) ICT 13

4.6 ICT Training Center / Computer Lab And Facilities ICT 14

4.7 Library and Facilities ICT 15

4.8 Training For Key User, Application, Network & System ICT 15
Administrator
ICT 1 of 32

ICT PROJECT BRIEF FOR PROPOSED DEVELOPMENT OF TEACHING HOSPITAL AT

INTERNATIONAL ISLAMIC UNIVERSITY OF MALAYSIA (IIUM), MEDICAL CAMPUS, KUANTAN,
PAHANG DARUL MAKMUR
 ICT WORKS BRIEF
ITEM DESCRIPTIONS PAGE
NO.

4.9 Data Centre / Server Room ICT 16

4.10 Operation, Maintenance & Support ICT 17

4.11 Integration Works With Existing ICT Facilities ICT 19

4.12 Interconnection With Other T.H.I.S. Hospital ICT 19

4.13 Telephone Infrastructure and Equipments ICT 19

4.13.1 Statutory Regulations ICT 19

4.13.2 Works To Be Included ICT 20

4.13.3 External Telecommunication Works ICT 20

4.13.4 Internal Telecommunication Works ICT 21

4.13.5 Integration Works With Existing Telephone Facilities ICT 22

5 ASSETS REGISTRATION, TAGGING, AND INVENTORY ICT 22

6 DOCUMENTATION IN SOFTCOPY AND HARDCOPY ICT 22

7 CERTIFICATION OF WORKS, FINAL INSPECTION, TESTING ICT 24

20
AND COMMISSIONING

8 DEFECT AND LIABILITY ICT 24

9 QUALIFICATION, COMPETENCY, TERMS OF REFERENCE ICT 25

AND ROLE OF ICT CONSULTANT

1. GENERAL SCOPE OF WORKS

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PAHANG DARUL MAKMUR
 ICT WORKS BRIEF

1.1. The specifications and requirements under this section of the Need Statement
cover the general scope of works for the information and Communication Technology
(ICT) systems for the whole project.

1.2. The Needs Statements included within these documents shall always
incorporate generally complied to JKR’s ICT Works Design Guidelines (and addenda).
The Tenderer shall propose, design and implement of ICT System as follows:

i. Network Cabling Infrastructure (Internal, External Installation of Structured

Cabling System).
ii. Active Network Equipment For Networking System Including Main Switches,
Edge Switches, Wireless Access Point, Routers, UPS
iii. Hardware Equipments Including Servers, PCs, Printers, Barcode Scanner
iv. Software For Office Automation, Enterprise Network Management And Back
End Database
v. Applications For The Business Operation Including Business Process
Reengineering (BPR)
vi. Total Hospital Information System (T.H.I.S.)
vii. ICT Training Centre / Computer Lab And Facilities
viii. Library And Facilities
ix. Training For Network And System Administrator
x. Data Centre/Server Room
xi. Operation And Maintenance
xii. System Integration With The Existing Facilities
xiii. Telephone Infrastructure And Equipments

1.3. The scope of work includes supply all materials, equipment and ancillaries, labors and
perform all installation, testing and commissioning works required for the complete
and satisfactory completion of the whole project, repair and replace all defective and
faulty materials, equipment, plants and works and perform all breakdown, scheduled
and preventive maintenance works during the Defect & Liability Period as specified in
the Contract.

1.4. The Tenderer shall provide the latest version of the system with latest
technology of at least 6 months before deliver to the site, upgrade / add-on to the
system which facilitate the establishment of the fully integrated Information &
Communication Technology System. The system shall be customized / configured to
meet the full functional requirements of the project.

1.5. The scope of work shall fulfill the requirements and fully functional for the
proper operation including furniture if necessary.

1.6. Any Standards, specifications, drawings and codes referred to herein shall be
considered an integral part of this specification.

2. GENERAL INSTRUCTIONS TO TENDERER

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PAHANG DARUL MAKMUR
 ICT WORKS BRIEF

2.1. The contract covers the supply, delivery, installation, configuration, testing,
commissioning and handing over thereafter for a period stated in the Conditions of
Contract of the complete system. All testing and commissioning must follow JKR’s
Standards and Procedures.

2.2. The authenticity, legality, correctness of all data and images and their quality shall be
preserved and traceable at all stages and at all times.

2.3. The Information and Communication Technology to be provided/installed, unless

mentioned otherwise, shall be comply to ANSI/EIA/TIA 568-B.1 (General Requirements)
standards, ANSI/EIA/TIA 568-B.2 (Balanced Twisted Pair Cabling Components)
standards, EIA/TIA 568-B.2-1 (Category 6 Transmission Performance) standards,
EIA/TIA 568-B.3 (Optical Fiber Cabling Components) standards, ANSI/EIA/TIA 569-A
(Pathway and Spaces) standards, ANSI/EIA/TIA 606 (Administration) standards and
ANSI/EIA/TIA 607 (Grounding and Bonding) standards, that suit with installation of
open-system telecommunications cabling for commercial buildings that support multi-
vendor and multi-product environments. The Tenderer shall deem to be familiar with the
above-mentioned specifications, practices, guidelines, recommendations and the site
conditions before submitting their proposal. If there is any discrepancy in the above
document, the matter shall be referred to JKR whose decision shall be final.

2.4. The Tenderer shall submit all the necessary infrastructure system together with
their proposal.

3. EQUIPMENT, MATERIALS, WORKMANSHIP AND SCHEDULES OF WORKS

3.1. All equipments supplied shall be high reliability, robust and meet the enterprise
standard. Special precaution and steps shall be taken to reduce the
harmonics/electromagnetic coupling effects produced by the equipment to minimum
levels such that the operation of the other equipment will not be adversely affected.
The Equipment shall be suitable for the local electricity supply system of 415/240 V,
3/1 –phase, 50 Hz and for the equipment susceptible to surges and voltage variations
shall be provided with suitable surge protection for incoming/outgoing for power and
data line and UPS systems.

3.2. All works shall be of good current engineering practices and shall be carried
out by approved Tenderer and supervised by qualified, competent and skilled ICT
consultant. Tenderer shall submit the name of Tenderer (System Integrator) and
consultant to END-USER, together with the tender proposal.

3.3. All design, installations and equipment offered shall be useful and beneficial to the
user. They shall be free from any defects, shortcoming or wastefulness in term of
every aspect, which cover installation, operation, maintenance, safety, security,
aesthetic etc. as well as related to cost.

4. REQUIREMENT OF EACH COMPONENTS IN ICT SYSTEM:

ICT 4 of 32

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INTERNATIONAL ISLAMIC UNIVERSITY OF MALAYSIA (IIUM), MEDICAL CAMPUS, KUANTAN,
PAHANG DARUL MAKMUR
 ICT WORKS BRIEF
4.1. Network Cabling Infrastructure (Internal, External Installation of Structured
Cabling System)

4.1.1. Tenderer shall propose the latest cabling concept with more flexibility
and ready for voice, data, video and multimedia application.

4.1.2. Any given item, product, assembly or fabrication of equipment or

material shall be the product of one (1) manufacturer throughout the facility
(End-to-End Solution). Multiple manufacturers of any one item will NOT be
permitted, unless specifically noted and otherwise approved in writing by JKR.

4.1.3. All works that involve hacking, earthwork and making good or any civil
work require facilitating the installation are the responsibility of the Tenderer.
The Tenderer must make sure the site is in good condition after the
installation.

4.1.4. All trunking must go through risers and all floors opening for ICT installation
shall be covered with fire retardant material.

4.1.5. The Tenderer shall submit the trunking size and layout for approval
prior to installation.

4.1.6. The cables shall be installed in hot-dip galvanized trunking and must be
labeled as ICT at every 3m apart. The trunking to be installed shall be above
ceiling.

4.1.7. If in cases that surfaced trunking need to be installed, the trunking shall
be made as disguise as possible such as by the painting it with the same color
of the wall or ceiling or hiding in behind beam. the installation of conduit and
trunking must comply with JKR specifications as in the LS1 and LS3.

4.1.8. All cables (fiber and UTP) shall be terminated in equipment racks c/w fiber
optic termination units, patch panels, ventilation fans, power supply, fiber and
UTP patch cords, cable management and other necessary accessories.

4.1.9. Shop drawing that show proposed cable route and location of network ports
and equipment rack shall be submitted to JKR for approval.

4.1.10. The work of supplying, laying, termination, testing and commissioning

for the cabling shall be done by a certified installer. The Tenderer shall submit
the certification upon submitting the tender document.

a. Interbuilding Backbone

Interbuilding Backbone Cabling involves cabling works to connect

buildings together, in order to concentrate and distribute aggregated
signals to and from Equipment Room/Server Room/Data Center to the
respective Telecom Closets Room (TCRs). Interbuilding Backbone
shall be of Optical Fiber Cable and constructed to withstand the
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PAHANG DARUL MAKMUR
 ICT WORKS BRIEF
elements of cold, heat and moisture s well as the harsh external
installation environment. The cable is manufactured with heavier
jackets and sometimes even “armor” where rodent damage to cable is
common. With few exceptions, it is not rated for installation within
buildings, and must be spliced to riser or plenum-rated cable for
continuation within buildings. These splices can be housed in the
Service Entrance, or other suitable rooms, co-located within the
Equipment Room/Server Room/Data Center.

b. Intrabuilding Backbone (Vertical & Horizontal)

Intrabuilding Backbone Cabling involves internal fiber optic cabling

to connect the Equipment Room/Server Room/Data Center to the
respective Telecom Closets Room (TCRs), primarily to carry signals to
and from the edge and core communication electronics equipment.
This including associated patching works, associated equipment such
as patch panels, patch cords, racks, etc. at both ends.

c. Horizontal Cabling

The Tenderer shall propose location of network ports. The quantity of

the network ports must take into consideration of current requirements
as well as future.

a. Network ports shall be located as follows:

i. A minimum of one port for every working area.

ii. Network printing for certain ratio of users.
iii. Network ports requirements for open concept working areas
shall be based on certain guidelines.
iv. Wireless antenna on all areas shall be considered (100%
wireless coverage).

b. All network ports shall accompany with a minimum of 2 power

outlets.

c. These ports shall be a minimum of UTP Cat 6 or latest (EIA/TIA

Cat 6 or latest) c/w modular type RJ45 jack, angled faceplates,
patch cords factory terminated and RJ45 connectors. For area with
high electromagnetic interference (i.e: X-ray and operation theater),
these port should be use STP cable.

d. The UTP-based cabling system shall have a 250 MHz Channel

Bandwidth over a maximum distance of 100 m (328 ft) and a
positive channel Power Sum Attenuation-to-Crosstalk Ratio
(PSACR) @ 250 MHz.

e. The UTP-based cabling system shall use matched components

from a single manufacturer, and the cabling system shall be
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PAHANG DARUL MAKMUR
 ICT WORKS BRIEF
certified to deliver system performance over the lifetime of the
applications for which the cabling system was originally designed to
support.

f. All components used in the UTP-based cabling system shall be

warranted for a period of 25 years from date of installation against
defects in materials and workmanship. Tenderer shall attach
supporting letter from supplier that confirm the cable performance
to JKR.

d. Telecommunication Closet Room (TCR)

a. The Tenderer shall propose to JKR, rooms require for the

Telecommunication Closet (TCR) and comply with JKR
specification.

b. These rooms shall be at suitable location and good ventilation

(centralize air-conditional area) and security.

c. The Tenderer shall consider future user expansion. The network

design shall include 30% extra ports at every TC.

4.2. Active Network Equipment For Networking System (Including Main

Switches, Edge Switches, Wireless Access Point, Routers, UPS)

4.2.1. The Tenderer shall propose a comprehensive network design for the
site local area network.

4.2.2. Unless otherwise stated, the criteria herein are the minimum expected
requirements. The System supplied shall facilitate expansion, migration and
maintenance of the proposed System by addition of modules or software.

4.2.3. The proposed System shall be based on the following consideration:

1. High bandwidth capacity - The LAN shall be capable of

supporting high-bandwidth application requirement such as Voice over IP
(VoIP) Desktop/Video Conferencing and Imaging with High Speed Ethernet
(minimum 40GE/or latest) for backbone.

2. Cost effectiveness - The system shall be cost effective and

taking into consideration of today's needs and future expansion and
requirements.

3. Ease of operability and management - The system shall be

provided with an enterprise network management system/tool that is user
friendly, be able to interoperate with present products and technology
platform (support T.H.I.S. requirement and Live Surgery) with minimum of
following requirements:
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PAHANG DARUL MAKMUR
 ICT WORKS BRIEF

a. End to end management network system.

b. Integrated remote administration.
c. On-line monitoring system status.
d. SNMP compliance
e. Provide ease of configuration and troubleshooting.

4. Highest level of security and reliability - The system shall be

secured against unauthorized access. It shall be built with full-redundancy
to prevent a single point of failure.

5. Modularity and Scalability - The system shall be modular and

scalable to cater for both current and future requirements.

6. Interoperability - The system shall be based on Open

Standards which shall be designed according to international standards
and open solution for each of the equipment. In addition, the proposed
system shall interoperate with the present network system.

4.2.4. Tenderer shall define the power requirements of the system in the
configurations to be supplied. Details are also required for the protection in the
system against induced voltages or surges from common causes such as
lightning and EPR. The cost of the equipment shall include the cost of all
protection devices

4.2.5. The design shall support with detail traffic study and shall consider redundancy
and mesh topology in certain critical areas.

4.2.6. The equipment supplied shall be of the highest quality, latest

development and equipped with the latest software or operating system
available at the time of installation. The Tenderer shall ensure that all items
supplied are IPV6 Compliant.

4.2.7. The tenderer shall comply with all international standards pertaining to
EMI and EMC interference.

4.2.8. The Core switch must at least support Layer 2, 3 and 4 switching with
redundant engine and power supply. Must Fully Redundant and High
Availability (HA) to prevent single engine failure.

4.2.9. The edge switches must at least support Layer 2 and Layer 4 switching with
1000/100/10 Base-T ports

4.2.10. The proposed LAN shall support Voice over IP (VoIP) implementation.

4.2.11. Wireless networks require in this network as the area is 100% wireless
coverage. Such network is required in areas where user’s mobility is essential.
Wireless network shall comply with minimum 802.11a/b/g standards.

ICT 8 of 32

ICT PROJECT BRIEF FOR PROPOSED DEVELOPMENT OF TEACHING HOSPITAL AT

INTERNATIONAL ISLAMIC UNIVERSITY OF MALAYSIA (IIUM), MEDICAL CAMPUS, KUANTAN,
PAHANG DARUL MAKMUR
 ICT WORKS BRIEF
4.2.12. The Wireless Access Point to be installed at site shall be of ‘Thin AP’ that
require Wireless Controller to manage the wireless system in centralized
mode.

4.2.13. The Tenderer shall consider future integration / user expansion. The
network design shall include 30% extra backbone/access ports for such
integration.

4.2.14. Configuration of the network system shall be tailored to the END-USER

environment and it is the responsibility of the Tenderer.

4.2.15. The Tenderer must assure that all users can communicate with each
other within the same network. Any configuration requires, need to be done by
the Tenderer.

4.2.16. The Tenderer shall configure the VLANS in this network. Information
of nos. of VLANS, port assignments, permissions, etc. will be furnished by
END-USER as this project progress.

4.2.17. The network shall provide suitable mechanism that is not breached and
that the privacy of users is preserved.

4.2.18. The Tenderer may propose any additional hardware and software
required to optimize the performance of the network equipment and the
network as a whole.

4.2.19. The Tenderer must provide a complete, fully functional local area
network ready to use.

4.3. Hardware Equipments Including Servers, PCs, Printers

The hardware proposed shall include all necessary equipments to make the system
properly installed and fully functional. They shall include cabling, interface panel,
furniture etc.

4.3.1. Servers

All Servers shall be original from the manufacturer. No clone products shall be
acceptable.

The server shall be the rack type and shall be housed in the 19” equipment
rack. Specifications of these servers shall be based on the application
requirements.
The server shall equip with a management panel c/w KVM switch, flat monitor,
keyboard and mouse. The server shall also equip with server management
software.

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PAHANG DARUL MAKMUR
 ICT WORKS BRIEF
In order to administer the server from remote, a remote management software
and remote management card need to be installed in the server.

The server shall include with enterprise version anti-virus software and the
virus pattern shall be able updated automatically.

All of these servers shall reside in the server room of project site.

Tenderer shall include any additional hardware, software and server licensing
that is required for the server to fully function.

4.3.2. Storage

The contract shall provide the storage capacity for all data for a minimum
period of seven (7) years.

In the duration of the contract period, the system shall be provided with
sufficient storage capacity corresponding with the expansion and increased
workload.

The storage system shall be designed properly to comply with 24hrs X 7 days
operation which cannot compromise with any reasons of data loses due to
power failure and network instability. Hence, centralized storage and storage
redundancy must always be in consideration during design work.

4.3.3. PCs, Tablet PCs and Notebook/Laptop

All PCs shall be original from the manufacturer. No clone products shall be
acceptable.

The Tenderer shall state the operating system environments under which the
equipment will run.

The Tenderer shall state whether the PC systems can operate:

- As a free standing workstation

- As part of a PC or other network
- As Client-Server
- Connected, either full time or part time, to a host super micro, mini
or main frame system for any purposes.

The PC shall be at least Pentium 4 Duo-Core 3.0 GHz base or latest model
which at least 6 months before deliver to the site with minimum 19 inches LCD
monitor training center and other office used and minimum 21 inches for
counters and HIS incorporated with PACS software and minimum 24 inches
for Radiologist and medical grade viewer.

ICT 10 of 32

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PAHANG DARUL MAKMUR
 ICT WORKS BRIEF
The Notebook/Laptop/Tablet PC (mobile PC) shall be latest model which at
least 6 months before deliver to the site. The battery shall fully warranty from
the tenderer until Defect Liability Period (DLP).

Below are computing requirement:

1. Tablet PC - for ward round (minimum 4 per 5 patients)

2. Desktop - for all counters (administrative purpose) (minimum 2

desktops per counter)

3. Notebook - for every department (general portable purpose) (minimum

2 per every 10 staff)

4. Workstation with medical grade monitor - for all counters (clinical

purpose including clinical consultation counter) and
seminar/lab/meeting/auditorium (minimum 2 workstations per
counter/seminar room/meeting room/lab)

5. Workstation with dual display medical grade monitors - for all

Radiologist (minimum 1 per radiologist)

6. Workstation with all multimedia & graphic suite - for every desktop
publishing room (minimum 2 per room)

4.3.4. Printers

The Tenderer shall provide enough standalone printer and network printing for
certain ratio of users.

The printers shall be provided with wide range of prints application. The
Tenderer shall provide color and monochrome Laser / DeskJet / Inkjet printer
and bar code labeling printer as required by end-user’s nature of job
accordingly.
1. Multipurpose printer (print, scan & fax) - for all counters (administrative
purpose)

2. Large format printer - for every desktop publishing room (minimum 2

printers per room)

3. Bar code labeling printer – as required by END-USER

The Tenderer shall provide special printing requirements such as bar codes,
label. Split platen and one-off documents.

The printer shall be able to operate in an office environment without any

special environment control.

4.3.5. Barcode Reader

ICT 11 of 32

ICT PROJECT BRIEF FOR PROPOSED DEVELOPMENT OF TEACHING HOSPITAL AT

INTERNATIONAL ISLAMIC UNIVERSITY OF MALAYSIA (IIUM), MEDICAL CAMPUS, KUANTAN,
PAHANG DARUL MAKMUR
 ICT WORKS BRIEF
The screens or keyboards to be installed in some locations shall be capable of
enhancement to connect a bar code reader.

The bar code reader shall ne hand held and fix type depending on the usage

The code to be used by the reader shall be internationally recognized barcode

symbologies e.g. ISPT 128 for Blood Bank.

The bar code device shall be interchangeable.

4.4. Software For Office Automation And Back-End Database

4.4.1. The Tenderer shall provide / upgrade (if necessary) Office Automation
Software to each respective PCs for staff’s daily business operation use. This
shall includes:

a. Office Automation System - Office Suite (must include Microsoft Office

Outlook & Microsoft Exchange) and Adobe Acrobat Pro Extended.
b. Back-end Database
c. Email (Server & Client)
d. Web Browser
e. Antivirus software (Server & Client)
f. Desktop Management Systems - for all computers
g. Multimedia & graphic suite

4.4.2. All applications type shall be of common used by END-USER and licensed (if
applicable)

4.4.3. If necessary, the Software shall be integrated/upgraded with the existing

software that being use by End-User.

4.5. Applications For The Business Operation Including Business Process

Reengineering (BPR)

4.5.1. The Tenderer shall conduct proper workshop and Business Process
Reengineering session in order to understand the needs of end user before
started any related application development. All relevant parties must be
invited and involved along the session to ensure that the later ‘completed
application’ will be user friendly and practical enough in accordance to daily
office automation and administration usage.

4.5.2. The application shall be customized to the workflow, processes and

procedures of the END-USER. Necessary workshops need to be carried out
for the development of the application.

4.5.3. The communication network used to connect the server and the application
shall be nonproprietary open system TCP/IP protocol.
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PAHANG DARUL MAKMUR
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4.5.4. The Application shall be a browser-based application that can be accessed

using standard Internet browsers such as Internet Explorer or Netscape
Navigator. Management of this application shall be centralized at the server
and also requires minimum supervision.

4.5.5. The Application shall be developed as an application that provides on-line

access to information and applications from a single interface. The information
can be in the form of e-mails, memos, news, events, files, videos and so on.

4.5.6. The Application shall provide a personalized and single sign-on facility for the
user to access any modules and applications in the Application.

4.5.7. Users should only be offered the use of transactions for which they have been
given authorized access.

4.5.8. The Application shall be accessible from any computer that has Internet
connection and shall be “menu driven”.

4.5.9. The Application shall be developed using standard open source and non-
proprietary technology such as HTML, XML, MySQL, PhP and Java wherever
technically possible, unless otherwise required by end user.

4.5.10. If necessary, the Application shall be integrated with the existing systems
implemented by End-User.

4.5.11. The Application shall provide secure and interactive data exchange
mechanisms in every transaction.

4.6. Total Hospital Information System (T.H.I.S.)

4.6.1. Features
• Complete integrated solution of clinical, financial and administrative
applications

• Utilize and manage entire hospital information across the organization

regardless of source application or system

• Output from virtually any system in this system can be collected and
organized for secure storage and online retrieval from anywhere in the
world

• Output from Financial, Clinical, EMR and other common healthcare

systems can be automatically & logically classified, indexed, and secured
in an enterprise information repository

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PAHANG DARUL MAKMUR
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• Ensure confidentiality and security of the information management and
report distribution

• Comply with Health Insurance Portability and Accountability Act (HIPAA)

requirement

• Provides an effective information delivery solution for medical and business

documents that can assist in meeting stringent HIPAA requirements for
privacy, security and administrative simplification

• Provides key information across the continuum of patient care for hospitals,
clinics, and other extended care facilities - Patient accounting; Queue
Management, patient scheduling/tracking; pharmacy etc

• Electronic medical records and generation of various reports for clinical,

academic and research purposes that include the following

o LIS (Lab Information System),

o PACS (Picture Archiving Communication System)

o RIS (Radiology Information System)

o Blood Information System

• Integrate and manage OT, Critical care, Emergency, Nursing, and Dietary

• Administers Human Resource, Inventory, House Keeping, and Kitchen

• Queue Management and Appointments tracking system should be able to

stream line the entire operations of the hospital management system

4.7. ICT Training Center / Computer Lab And Facilities

4.7.1. The Tenderer shall provide proper training center that suite to the
objective of the respective Higher Learning Institutions.

4.7.2. The Training Center shall be fully equip with facilities but not limited to:

1. Training computer lab - 20 + 1 workstation (come with medical grade

monitor)
2. Multimedia computers complete with furniture, UPS and common Office
Automation software.
3. Network Printers
4. Wired and wireless environment
5. Training Center Management Software

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PAHANG DARUL MAKMUR
 ICT WORKS BRIEF
6. Raised flooring system
7. Dedicated centralized Telecommunication Closet Room (TCR) complete
with active network equipment (but linked to campus network)
8. Video projection system
9. Sound reinforcement system and other teaching facilities.

4.8. Library And Facilities

4.8.1. The Tenderer shall provide proper Library setup with ICT facilities that suite to
the objective of the respective Higher Learning Institutions.

4.8.2. The Library shall be fully equip with facilities but not limited to:

1. Multimedia computers complete with furniture, UPS, Video projection

system and common Office Automation software for Bilik Multimedia.
2. Computer stations / Kiosk for “Online Book Searching” purposes.
3. Network Printers
4. Wired and wireless environment
5. Library Management Software (if applicable)
6. RFID system for book management

4.9. Training For Key-user, Application, Network And System Administrator

4.9.1. The Tenderer shall arrange for proper training courses and workshop
on site practices, for Government personnel (Network/System Administrator –
END USER & JKR) on the operation and maintenance of the installations and
equipment at a suitable time before and/or after the commissioning and
acceptance tests. Proper notes, instructions, manuals etc. shall be provided for
the trainees.

4.9.2. The Tenderer shall proposed the types and number of participants
require by Network/System Administrator and the nature and the type of
training courses required for the implementation and utilization of the system.

4.9.3. The Tenderer shall propose programs for training the Network/System
Administrator in using the system, hardware. Training shall be done in phases
and shall start one (1) month before the commissioning of the project. The
training plan and the level of training shall be agreed upon by the JKR.

4.9.4. The Tenderer shall provide adequate software and hardware support
and shall ensure that all supports are available at all times when needed
during the Maintenance Period.

4.9.5. The Tenderer shall provide adequate and qualified back up personnel
and specialist for the operation and the maintenance of the system. These
personnel must be able to assist the END-USER in formulating and developing
the necessary program to suit the current needs of the END-USER and to
assist in utilization of the system provided.
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ICT PROJECT BRIEF FOR PROPOSED DEVELOPMENT OF TEACHING HOSPITAL AT

INTERNATIONAL ISLAMIC UNIVERSITY OF MALAYSIA (IIUM), MEDICAL CAMPUS, KUANTAN,
PAHANG DARUL MAKMUR
 ICT WORKS BRIEF

4.9.6. If some applications developed by Tenderer going to be used/utilized

by ordinary user other than System / Network Administrator, the Tenderer shall
organize proper series of training in the form of Train The Trainers concept.
The contents and syllabus of that training session must be properly planned in
order to make sure that at the end of the training session, the projected Trainer
will be able to train the rest of user efficiently.

4.9.7. The training for the administration shall include but not limited to the following:

1. Networking Technology
2. Web-based Application
3. Switch Configuration
4. Server Operating System
5. Network Management System
6. Server Application Administration
7. Application Development

4.10. Data Centre / Server Room

4.10.1. Data centres are crucial. They must be designed properly to provide
the physical environment necessary to house the active and passive
networking components that allow reliable network access 24 hours a day,
every day of the year.

4.10.2. The Tenderer shall take into consideration during design stage about
redundancy aspect such as multi-path data cabling and redundant power
distribution provide a fault-tolerant, reliable operational environment. Tenderer
must comply with JKR specifications.

4.10.3. Data centre facilities must be designed with very specific requirements
in mind: Energy green, HVAC, including temperature-control systems with
separate cooling zones; seismically braced racks; smoke detection and fire
suppression; secure access; video surveillance, motion sensors and security-
breach alarms; and, possibly, other advanced security features.

4.10.4. The Data Centre will house the servers, core and distribution switches, patch
panels and fiber termination.

4.10.5. There shall be NO water or liquid pathway, sources and outlets above
the data centre. This includes waste water pipes, chilled water pipes, hot water
pipes, sewer pipes, rain water down pipes, etc.

4.10.6. The floor shall be of raised-floor type with minimum 450mm height
consisting of completely removable and interchangeable floor panels that are
supported on adjustable pedestals or stringers and ramp slope. This system
allows installation of and access to cable pathways in the area beneath the
floor panels.
ICT 16 of 32

ICT PROJECT BRIEF FOR PROPOSED DEVELOPMENT OF TEACHING HOSPITAL AT

INTERNATIONAL ISLAMIC UNIVERSITY OF MALAYSIA (IIUM), MEDICAL CAMPUS, KUANTAN,
PAHANG DARUL MAKMUR
 ICT WORKS BRIEF

4.10.7. The wall shall be of brick-wall or other material that could provide similar or
better physical security against fire and other physical attempts. The
outside/exposed wall should be fully wall-up and does not have to have
windows.

4.10.8. Electrical outlet and air-conditioning services shall be installed

underfloor.

4.10.9. In general, the Data Center / Server Room shall consider but not limited to the
following requirements:

1. Size – suitable to house network equipments and servers.

2. Anti Static Raised flooring.
3. 24-hour air conditioning system from underfloor c/w humidity control. For
cooling system, Tenderer may propose Precision Air Conditioning system /
Rack ceiling system with fire alarm and suppression systems (FM-200s).
4. Non-water based fire-fighting system.
5. Tier 4 - 275 mbps Internet Access or latest
6. Physical & electronic level - Digital security system (CCTV and Door
Access).
7. Smart Monitoring System complete with features that can alert operator via
email and Short Message Service (SMS) - (Failure Alert System)
8. Very Early Smoke Detection Alarm (VESDA)
9. Water Detection System
10. Remote Monitoring System
11. Separate electrical supply for all server farm and LAN rooms.
12. Dedicated UPS System and
13. Other electrical requirements including dedicated generator set.

4.11. Operation, Maintenance and Support

4.11.1. The tenderer shall guarantee the whole installation free from defect
and inadequacy in design, manufacture, fabrication and installation works
during the guarantee period.

4.11.2. The Tenderer shall be responsible for maintaining the whole

installation.

4.11.3. The Tenderer shall prepare detail operation and maintenance

programs and to be submitted to JKR before Certificate of Practical
Completion being issued. Schedule and Preventive Maintenance shall be
carried out for the overall system during the Maintenance Period.

4.11.4. The Tenderer shall support hardware running clinical application for 24
hours and 7 days/week.

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ICT PROJECT BRIEF FOR PROPOSED DEVELOPMENT OF TEACHING HOSPITAL AT

INTERNATIONAL ISLAMIC UNIVERSITY OF MALAYSIA (IIUM), MEDICAL CAMPUS, KUANTAN,
PAHANG DARUL MAKMUR
 ICT WORKS BRIEF
4.11.5. A team of specialist will be stationed in hospital to provide first level
support. The specialist will further be supported by a core team of Technical
Support Engineers from tenderer who will travel to the project sites on a
periodic as well as on-call basis to provide the necessary parts and labour to
maintain the equipment in good operating system.

4.11.6. The Tenderer shall repair/replace all defective/faulty equipment/works

and to carry out all the breakdowns during the Maintenance Period. All
materials, replacement parts, equipment, consumable items, labour etc.,
required for the repair and maintenance of the installations, works, plants,
equipment etc., during the Defect and Liability Period shall be provided by the
Tenderer. If the defective/faulty equipment/works caused major breakdown to
business flow, END-USER shall reserve the right to claim compensate
expenses charged to the Tenderer.

4.11.7. The schedule of maintenance program shall be submitted to the

Project Director before Certificate of Practical Completion being issued.
Schedule and Preventive Maintenance shall be carried out for the overall
system during the Maintenance Period.

4.11.8. The Tenderer shall take immediate action to carry out any rectification
work and restore the installation to its normal operating conditions upon receipt
of the complaint from the officer in-charge of the END-USER or his
representatives. If no action is taken to carry out the repair work within twenty
four hours upon lodging of the report, the JKR shall reserve the right to engage
a third party to carry out the rectification works with all the costs and expenses
charged to the Tenderer.

4.11.9. If any hardware requires more than two days to be repaired or

replaced, the Tenderer shall arrange for a similar equipment or plant to be
installed and used temporary until such times the equipment or plant has been
repaired or replaced failing which, END-USER shall reserve the right arrange
for a similar hardware to be used with all expenses charged to the Tenderer.

4.11.10. For the purpose of providing the maintenance services during the
Maintenance Period, the Tenderer shall station a maintenance team in the
project site. This maintenance team shall comprise of skilled, qualified and
competent personnel to carry out the operations and the maintenance of
system.

4.11.11. This team of personnel shall work hand in hand with the members of
the END-USER maintenance team such as to effect proper transfer technology
from the Tenderer to the END-USER personnel.

4.11.12. The Tenderer shall ensure that the availability of adequate spares for
the system is being provided to the field service support in order to avoid delay
in reinstating the network service. If the defective/faulty equipment/works
caused major breakdown to business flow, END-USER shall reserve the right
to claim compensate expenses charged to the Tenderer.
ICT 18 of 32

ICT PROJECT BRIEF FOR PROPOSED DEVELOPMENT OF TEACHING HOSPITAL AT

INTERNATIONAL ISLAMIC UNIVERSITY OF MALAYSIA (IIUM), MEDICAL CAMPUS, KUANTAN,
PAHANG DARUL MAKMUR
 ICT WORKS BRIEF

4.11.13. Remote assistant will be made available for software problems. Response
time will be immediate for critical calls. All applications bugs reported will be
logged and managed by the help desk administrator.

4.12. Integration Works With Existing ICT Facilities

4.12.1. All integration, interface and interconnection of equipment and the system
shall have full and complete operability and interoperability and that the full and
complete functional capacity and each individual subsystem shall not degraded
in the process.

4.12.2. All information technology based systems and all interfacing, integration and
connection systems shall have complete protection from software error.

4.12.3. Configuration for the integration with the END-USER existing emailing
system and Internet connection shall be borne by the Tenderer.

4.13. Interconnection With Other T.H.I.S. Hospital

4.13.1. Hospital network must be able to interconnect to other T.H.I.S.

Hospital.

4.13.2. The tenderer shall propose network connection to other Hospital such as
Hospital Tuanku Ampuan Afzan (HTAA) in Pahang.

4.14. Telephone Infrastructure And Equipments

4.14.1. Statutory Regulations

The telephone installation works and all plant, equipment and materials
forming part of this Contract shown in the Specification Drawings and
described hereunder shall comply in all respect with any relevant Statutory
Regulations, Bye-laws and Order currently in force. In addition Rules and
Requirements of the following bodies shall be complied with:-

1. Syarikat Telekom Malaysia Berhad (TM) and Suruhanjaya Komunikasi

& Mutimedia Malaysia.

2. The Tenaga Nasional Berhad (TNB) and Suruhanjaya Tenaga

Malaysia.

3. The Jabatan Bomba Dan Penyelamat Malaysia.

4. The Jabatan Keselamatan dan Kesihatan Pekerja.

The Tenderer shall obtain and complete all notices required by the above
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ICT PROJECT BRIEF FOR PROPOSED DEVELOPMENT OF TEACHING HOSPITAL AT

INTERNATIONAL ISLAMIC UNIVERSITY OF MALAYSIA (IIUM), MEDICAL CAMPUS, KUANTAN,
PAHANG DARUL MAKMUR
 ICT WORKS BRIEF
authorities as necessary and shall obtain all consents necessary for the
various works to be executed and shall pay all fees including test fees in
connection herewith.

4.14.2. Works To Be Included

The Contract shall include the following works:

1. The supply and installation of TM approved type Main Distribution

Frame (MDF) complete with jumper rings copper earth bars terminal blocks
and other associated accessories in MDF room.

2. The supply and installation of cable trays and trunking from MDF room
leading to the riser shaft and vertical riser trays in the riser shaft complete
with mounting brackets.

3. To supply and install a complete Earth System, complete with earth

continuity conductors, earth chamber, earth rods etc.

4. The supply and installation of underfloor cable ductways complete with

junction boxes and outlet boxes.

5. Liaise with TM during course of works and commissioning of entire

works to TM’s approval.

6. The supply, installation and termination of final distribution cables from

Existing DP Box to all respective distributed TCR.

7. The supply, installation and termination of final distribution cables from

the various distribution boxes to the final telephone outlets for the various
floors including the supply and installation of the telephone patch cord.

8. The foregoing is intended only as a general description and does not

purport to outline all works required by these general specification and the
drawings. Accordingly, the provision of this Clause shall be construed as
supplemental to (but in no case limiting, imparting or decreasing) the
requirements elsewhere as set forth herein with respect to the work to be
performed.

4.14.3. External Telecommunication Works

The external telecommunication infrastructure works complete with ducting,

manholes, junction boxes, cabling etc. shall be provided for the whole complex
/ campus.

The external ducts and cables shall have about 50% spare capacity for future
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ICT PROJECT BRIEF FOR PROPOSED DEVELOPMENT OF TEACHING HOSPITAL AT

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PAHANG DARUL MAKMUR
 ICT WORKS BRIEF
extension and maintenance purposes. The works shall comply with the
requirements of TM. The external cable shall be of fiber optic or PEUTTFF
copper cable.

4.14.4. Internal Telecommunication Installations

Internal telecommunication installations suitable for voice communication shall

be provided for the complex / campus. Hospital shall use IP
hybrid/convergence technology for telephone system.

Except for the MDF room which TMB outdoor cable will be wall mount
terminated, each telephone cabling must be terminated at Telecommunication
Closet (TC) of each respective floor using 110 termination block.

The installations shall be completed with above ceiling galvanised steel metal
trunking, concealed down-drop, junction boxes, wiring, outlet terminals, metal
distribution boxes, risers, mounting frames, terminal blocks, 110 termination
blocks, lightning arrestors etc. and any other equipment required for the proper
operation of the telecommunication system.

Nevertheless for office areas, underfloor trunking installation is allowable,

however, cabling thru ceiling – concealed down-drop should always be
considered when design to be carried out. The installations shall be in
accordance with the guidelines of the Telecommunication Authority.

A 3-way under-floor ducting system (screeded or cast in situ) complete with all
junction boxes, flyovers, service outlets, etc. and cabling shall be installed
suitable for and c/w power switched socket outlets, telephones outlets and
computer/data outlets (RJ45) in a grid layout to supplement wall based and
partition based outlet points.

The PABX and the associated equipment shall be of digital type complying
with ISDN requirements and provided with all the latest facilities and features
such as call transfer, intercommunication, abbreviated dialing, direct inward
dialing, detail call recording with print out, on-hold music, paging facilities, etc.

The PABX system shall be of the expandable type. The PABX and the
associated equipment shall have sufficient capacity for the present
requirement and at least 20% spare capacity for future expansion. All terminal
blocks for external cables, whether trunk lines or extension lines shall be
provided with properly rated lightning arrestors. The PABX shall also be
provided with built-in surge suppressor device complying to MS IEC 61643-21
(SPD Connected To Telecommunication & Signaling Network – Performance
Requirement & Testing Methods).

The battery capacity shall be not less than one hour at the rated capacity of
the PABX, including future extension. The battery shall be maintenance free
type installed in the PABX room or in a separate room adjacent to the UPS
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ICT PROJECT BRIEF FOR PROPOSED DEVELOPMENT OF TEACHING HOSPITAL AT

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PAHANG DARUL MAKMUR
 ICT WORKS BRIEF
equipment. The PABX rooms and the battery rooms shall be 24 hours air-
conditioned.

The installation shall be in accordance with the guidelines of the

Telecommunication Authority. Sufficient number of telephone outlet terminals
shall be provided for the present usage and for future extension. Digital
telephone sets suitable for both voice and data communication shall be
installed where appropriate. The project shall be provided with sufficient
number of telephone outlet.

Public telephones shall be provided in the public waiting areas, circulating

areas, quarters area, etc.

Direct lines and leased line shall be provided for some designated room/areas
and also for emergency call and BOMBA requirement.

All telephone handsets, feature telephones (boss/secretary and hands free

type for key personnel), fibre optic cables/equipment etc. required for the
proper operation for the voice communication shall deem to be included in the
Contract.

4.14.5. Integration Works With Existing Telephone Facilities

All integration, interface and interconnection of equipment and the system

shall have full and complete operability and interoperability and that the full
and complete functional capacity and each individual subsystem shall not
degraded in the process.

All information technology based systems and all interfacing, integration and
connection systems shall have complete protection from software error.

Configuration for the integration with the END-USER existing telephony

system and Internet connection shall be borne by the Tenderer.

5. ASSETS REGISTRATION, TAGGING, AND INVENTORY

Refer to main electrical brief

6. DOCUMENTATION IN SOFTCOPY AND HARDCOPY

6.1. Within one month after the award of the Contract, the Tenderer shall submit
four sets of detail schedules of works in CPM format indicating the sequence of
design, preparation of drawings, fabrication, construction, execution, installation,
testing and commissioning etc. Tenderer shall also submit detail design and drawings
to JKR (in hardcopy and softcopy) for comment, three sets to be kept in the JKR’s

ICT 22 of 32

ICT PROJECT BRIEF FOR PROPOSED DEVELOPMENT OF TEACHING HOSPITAL AT

INTERNATIONAL ISLAMIC UNIVERSITY OF MALAYSIA (IIUM), MEDICAL CAMPUS, KUANTAN,
PAHANG DARUL MAKMUR
 ICT WORKS BRIEF
office and one set at the site office. The drawings shall be accompanied with detail
calculations, technical data and catalogues.

6.2. Within one months after the completion and handing over of the project, the
Tenderer shall submit one set of tracing/original document one set in CD ROM with
appropriate software to run and four (4) sets of prints of as-built drawings, technical
information, catalogues, operation and maintenance manuals, spare parts lists,
servicing schedules, testing and setting results etc. to JKR for comment and retention.

6.3. These documents shall be properly bound with hard covers. If JKR is not
satisfied with the submissions, the Tenderer shall make the necessary alternations
and amendments and resubmit the documents within three weeks after the comment
is made.

6.4. The Tenderer shall submit all the necessary infrastructure system, software
packages, interfaces, I.O, hardware etc. together with their proposal. Tenderer shall
submit full specifications, technical details and drawings, catalogues, name of
manufacturers, model numbers etc. of the equipment and materials together with their
tender documents.

6.5. Shop drawings that show proposed trunking/conduiting route, location of

network ports and equipment rack (TC) shall be submitted to JKR in hardcopy (3 sets)
and softcopy (ACAD / MS Visio / Web Format) for approval prior to installation. Shop
drawings / as built drawings must using JKR’s Standard (Unit Perunding ICT,
Cawangan Kejuruteraan Elektrik, IP JKR) symbols to indicate network ports,
trunking/conduiting route and etc.

6.6. Within one month after the completion and handing over of the project, the
Tenderer shall submit one set of As-Built Documents (Hardcopy with hard cover and
Softcopy: Structured Web Format) – 3 sets. These documents shall be properly compiled
in CDROM. If JKR is not satisfied with the submissions, the Tenderer shall make the
necessary alterations and amendments and resubmit the documents within three weeks
after the comment is made.

6.7. As-Built Documents shall include, but not limited for the following list;

1. As-built drawings (trunking/conduiting route, location of network ports, equipment

rack (TC), schematic diagrams, arrangement of equipment in server room and etc.

2. Manual operation of installed equipments / systems.

3. Application Source Code and Databases Structure and dictionary in CDROM

complete with detail design.

4. Setting parameters and configurations on each related equipments.

5. Test result on cabling system, servers, switches and etc c/w photos.

6. Equipment catalogues (hardcopy and softcopy).

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PAHANG DARUL MAKMUR
 ICT WORKS BRIEF

7. Inventory list of complete system installed.

8. Manual reporting flow during warranty, defect & liability period.

7. CERTIFICATION OF WORKS, FINAL INSPECTION, TESTING AND COMMISSIONING

7.1. After the installation works have been completed, the Tenderer shall engage
competent personnel to carry out inspections, performance tests and other pre-
commissioning tests of the installations and equipment according to the requirements
of the relevant authorities and the Contract.

7.2. The same competent personnel shall certify that the installations and equipment have
been completed and are functional and safe to be used / operated according to the
requirements of the Contract. A set of the above testing results and reports shall be
submitted to JKR for approval. Before that, a schedule for final inspection, testing and
commissioning agreed upon by all the relevant parties shall be submitted to JKR at
least two weeks in advance before any final inspection, testing and commissioning is
to be commenced.

7.3. The Tenderer shall also submit four sets commissioning manuals / procedures
to the Projector Director at least four weeks before the commencement of testing and
commissioning. Brief lectures on the testing and commissioning procedures shall be
conducted for the Government personnel before the testing and commissioning.

7.4. All testing and commissioning works shall be carried out in the presence of JKR’s
representatives unless otherwise approved by JKR.

7.5. The testing and commissioning works shall include, but not limited for the following
phases:-

1. Basic equipment functionality – Equipment level.

2. End-to-end Functionality – User-to-user, user-to-servers connectivity within the

Local Area Network.

3. User acceptance testing (UAT) – UAT checklist to be prepared to ensure the

solution and configuration are performing as required by END USER. Total
acceptance of the system which include the installation, configuration, integration
etc prior to hand-over shall subject to the JKR’s approval.

8. DEFECT AND LIABILITY

8.1. The Tenderer shall guarantee the whole installation free from defect and
inadequacy in design, manufacture, fabrication, and installation works during the
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ICT PROJECT BRIEF FOR PROPOSED DEVELOPMENT OF TEACHING HOSPITAL AT

INTERNATIONAL ISLAMIC UNIVERSITY OF MALAYSIA (IIUM), MEDICAL CAMPUS, KUANTAN,
PAHANG DARUL MAKMUR
 ICT WORKS BRIEF
Defect and Liability Period.

8.2. The Tenderer shall repair/replace all defective/faulty equipment/works during

the Defect and Liability Period and to carry out all the breakdowns. All materials,
replacement parts, equipment, consumable items, labour etc., required for the repair
and maintenance of the installations, works, plants, equipment etc., during the Defect
and Liability Period shall be provided by the Tenderer.

8.3. The Tenderer shall take immediate action to carry out any rectification work
and restore the installation to its normal operating conditions upon receipt of the
complaint form the officer in-charge of the END-USER or his representatives. If no
action is taken to carry out the repair work within twenty four hours upon lodging of the
report, the Project Director shall reserve the right to engage a third party to carry out
the rectification works with all the costs and expenses charged to the Tenderer.

8.4. If any hardware requires more than two days to be repaired or replaced, the
Tenderer shall arrange for a similar equipment or plant to be installed and used
temporary until such times the equipment or plant has been repaired or replaced
failing which, END-USER shall reserve the right arrange for a similar hardware to be
used with all expenses charged to the Tenderer.

8.5. This team of personnel shall work hand in hand with the members of the END-
USER maintenance team such as to effect proper transfer technology from the
Tenderer to the END-USER personnel.

8.6. The Tenderer shall ensure that the availability of adequate spares for the
system is being provided to the field service support in order to avoid delay in
reinstating the network service.

9. QUALIFICATION, COMPETENCY, TERMS OF REFERENCE AND ROLE OF ICT

CONSULTANT

9.1. The ICT consultant to be appointed by the Tenderer shall be registered with
Kementerian Kewangan, Head 243000. The ICT consultant shall have in his
employment or shall engage, Type A and or Type B and or Type C personnel
according to their task, roles and duration required as spelt out in the following table.

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ICT PROJECT BRIEF FOR PROPOSED DEVELOPMENT OF TEACHING HOSPITAL AT

INTERNATIONAL ISLAMIC UNIVERSITY OF MALAYSIA (IIUM), MEDICAL CAMPUS, KUANTAN,
PAHANG DARUL MAKMUR
 ICT WORKS BRIEF

Type of ICT personnel

TERMS OF REFERENCE AND ROLE required
A B C
A Project Setup
X
A1 Preliminary project setup in accordance to JKR ISO9001

Conduct and manage pre-implementation coordination meeting

A2
with hospital. X X

B Requirement Analysis

Conduct and manage initial technical coordination meetings with

B1 the relevant department in the hospital for the development of
project implementation program X X

Conduct survey and study at each departmental level on the

B2 current business operation and proses workflow with available
manual documentation X X

B3 Conduct survey and study at each departmental level on the

current ICT system and hardware available X

Conduct the study and survey on the space constraints for

B4 current and future space/room requirements including the data
center and M&E services X

Assist M&E consultant on the propose electrical power, air

B5 conditioning requirement and air distribution in TCR and the data
center X

Conduct the study on the space requirements for data recovery

B6
area X

C Design and Proposal

C1 Network Infrastructure

C1.1 Prepare the overall design concept for network system design
for the project including integration if required X X

Prepare the wireless mobility network system design and

C1.2
equipment for the project X X

Prepare data points allocation design and distribution

C1.3
requirement including data center. X

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ICT PROJECT BRIEF FOR PROPOSED DEVELOPMENT OF TEACHING HOSPITAL AT

INTERNATIONAL ISLAMIC UNIVERSITY OF MALAYSIA (IIUM), MEDICAL CAMPUS, KUANTAN,
PAHANG DARUL MAKMUR
 ICT WORKS BRIEF
Type of ICT personnel
TERMS OF REFERENCE AND ROLE
required
A B C

Prepare network system backbone and data center design

C1.4
drawings X

Prepare network infrastructure design layout drawings for

C1.5 horizontal and vertical cabling including data center and
equipment rooms. X X

Prepare detail design validation and verification report

C1.6 including Bill of Quantity (BQ) using JKR document format in
hard copy and softcopy. X X

C1.7 Prepare draft documentation and drawings and update all

documentation in hard copy and softcopy. X

Conduct briefing session on the proposal to JKR and revise

C1.8
where necessary X X

Obtain approval of system design, drawings and prepare

C1.9
compliance report X

Prepare final documentation and update all documentation in

C1.10
hard copy and softcopy. X

C2 Hardware and Backend

C2.1 Prepare the overall hardware design requirement X X

C2.2 Prepare hardware allocation design and distribution

requirement including data center and data verification. X X

C2.3 Prepare backend design and propose hardware requirement

including application and database server, backup system X X

Prepare detail Design validation and verification report

C2.4 including Bill of Quantity (BQ) using JKR document format in
hard copy and softcopy. X X

C2.5 Prepare draft documentation and drawings and update all

documentation in hard copy and softcopy. X

Conduct briefing session on the proposal to JKR and revise

C2.6
where necessary X X

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ICT PROJECT BRIEF FOR PROPOSED DEVELOPMENT OF TEACHING HOSPITAL AT

INTERNATIONAL ISLAMIC UNIVERSITY OF MALAYSIA (IIUM), MEDICAL CAMPUS, KUANTAN,
PAHANG DARUL MAKMUR
 ICT WORKS BRIEF

Type of ICT personnel

TERMS OF REFERENCE AND ROLE
required
A B C

Obtain approval of system design and prepare compliance

C2.7
report X

Prepare final documentation and update all documentation in

C2.8
hardcopy and softcopy. X

C3 Central Monitoirng System (CMS) For Data Center

Prepare the overall design concept for upgrading of CMS

C3.1
system design for data center X X

Prepare CMS allocation design and distribution requirement

C3.2
for data center X

Prepare CMS system design and layout drawings for the

C3.3
project X

Prepare detail Design validation and verification report

C3.5 including Bill of Quantity (BQ) using JKR document format in
hard copy and softcopy. X X

C3.6 Prepare draft documentation and drawings and update all

documentation in hardcopy and softcopy. X

Conduct briefing session on the proposal to JKR and revise

C3.7
where necessary X X

Obtain approval of system design and prepare compliance

C3.8
report X X

Prepare final documentation and update all documentation in

C3.9
hardcopy and softcopy. X

Computer Base Training (CBT) for System

C4
Administration

Prepare the overall design concept for implementing CBT for

C4.1
each system X X

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PAHANG DARUL MAKMUR
 ICT WORKS BRIEF

Type of ICT personnel

TERMS OF REFERENCE AND ROLE
required
A B C
C4.2 Prepare the CBT structure and design for each vendor X

Prepare final documentation and update all documentation in

C4.3
hardcopy and softcopy. X

C5 System Administration Training (SAT)

C5.1 Prepare the overall design concept for implementing SAT

including NMS and CMS for each system X X

C5.2 Prepare the SAT structure and design for each vendor X X

Prepare draft documentation and update and upload all

C5.3 documentation in the Online Document management for
viewing and comment from all stackholders including hospital. X

Conduct briefing session on the proposal to JKR and revise

C5.4
where necessary X X

Obtain approval of system design and prepare compliance

C5.5
report X X

Prepare final documentation and update and upload all

C5.6
documentation in hardcopy and softcopy. X

D Tender Document

D1 Prepare and compile all documentation including drawings

based on Nominated/direct contract in soft and hardcopy X X X

Prepare document validation and verification report to

D2
ISO9001 X

Conduct briefing session on the document proposal to JKR

D3
and revise where necessary X X

Obtain approval of the document and prepare compliance

D4
report X X

Prepare final documentation and update and upload all

D5
documentation in hardcopy and softcopy. X X

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ICT PROJECT BRIEF FOR PROPOSED DEVELOPMENT OF TEACHING HOSPITAL AT

INTERNATIONAL ISLAMIC UNIVERSITY OF MALAYSIA (IIUM), MEDICAL CAMPUS, KUANTAN,
PAHANG DARUL MAKMUR
 ICT WORKS BRIEF

Type of ICT personnel

TERMS OF REFERENCE AND ROLE
required
A B C
E Tender Evaluation

Assist in tender evaluation data compilation, anaysis based on

E1 ISO9001 procedure and from tender submitted by each
vendor X X

E2 Assist in preparation of tender evaluation report X

Assist in preparation in all the document and manage the

E3
process for the issue of LOA X X

F Contract Development

F1 Prepare and compile all necessary documents for the

development of Contract as per JKR standard X X X

F2 Prepare and manage the signing of the contract and manage

the distribution of the contract document X

Conduct briefing session on the document proposal to JKR

F3
and client and revise where necessary X

Obtain approval of the document and prepare compliance

F4
report X X

Prepare final documentation and update and upload all

F5
documentation in hardcopy and softcopy. X X

G Project Site Supervision

Provide site project management including technical

management, financial progress evaluation, meetings and
G1
coordination with various party using the process and
procedure in hardcopy and softcopy. X X X

Provide project cost and quality control management as

G2
specified in hardcopy and softcopy. X X X

Provide workdone verification and evaluation of work progress

G3
as specified in hardcopy and softcopy. X

ICT 30 of 32

ICT PROJECT BRIEF FOR PROPOSED DEVELOPMENT OF TEACHING HOSPITAL AT

INTERNATIONAL ISLAMIC UNIVERSITY OF MALAYSIA (IIUM), MEDICAL CAMPUS, KUANTAN,
PAHANG DARUL MAKMUR
 ICT WORKS BRIEF

TERMS OF REFERENCE AND ROLE Type of ICT personnel

required
A B C
Provide one fulltime site standing technical supervisor for the
implementation of Network infrastructure, hardware, backend
G4
and configuration and testing using the process and
procedure in hardcopy and softcopy. X X

Provide inspection of network, hardware and software

G5 including inventory management and drawings and NCR and
update - upload all documentation in hardcopy and softcopy. X X

Manage and verify as built documentation of network,

hardware and software including tagging, inventory
G6
management for each system and update - upload data and
document in hardcopy and softcopy. X X

H Defect Liability Period

Manage and supervise the defect reporting and verification of

H1 rectification work for network, hardware and software at
update - upload all documentation in hardcopy and softcopy. X X

Manage and supervise preventive maintenance, corrective

maintenance, operation and support for network, hardware
H2
and software and update - upload all documentation in
hardcopy and softcopy. X X

9.2. The minimum qualification and competency of these personnel shall be as follows:

9.2.1. TYPE A - ICT Specialist

a. Degree in Computer Science

b. 10 years working experience in designing and implementing ICT
project
c. Experience in designing and implementing ICT project of minimum 5
projects including designing network infrastructure system, system
configuration design, data center design, server and backend system
design, testing and commissioning of the ICT system.
d. Some experience in preparing specification, compliance statement,
user requirement study, preparing documentation for tendering,
supervision and operation and maintenance of ICT project.
e. Must have strong working understanding of windows server/client
environments and TCP/IP including knowledge or experience dealing with
some Routers, Firewall, Linux/Window OS, Network Cabling, Email/Web
serving, database administration and Office application suites.
ICT 31 of 32

ICT PROJECT BRIEF FOR PROPOSED DEVELOPMENT OF TEACHING HOSPITAL AT

INTERNATIONAL ISLAMIC UNIVERSITY OF MALAYSIA (IIUM), MEDICAL CAMPUS, KUANTAN,
PAHANG DARUL MAKMUR
 ICT WORKS BRIEF
f. Must possess at least The Microsoft Certified Systems Engineer
(MCSE) certification and Cisco Certified Network Professional (CCNP) .
g. Must have knowledge and experience in using Autocad, Visio,
Microsoft Project.

9.2.2. TYPE B - ICT Engineer

a. Degree in Computer Science

b. 5 years working experience in implementing ICT project
c. Some experience in designing and implementing ICT project of including
designing network infrastructure system, system configuration design, data
center design, server and backend system design, testing and
commissioning of the ICT system.
d. Some experience in preparing specification, compliance statement, user
requirement study, preparing documentation for tendering, supervision and
operation and maintenance of ICT project.
e. Must have some working understanding of windows server/client
environments and TCP/IP including knowledge or experience dealing with
Window OS, Network Cabling, Email/Web serving and Office application
suites
f. Must possess at least The Microsoft Certified Systems Engineer (MCSE)
certification and Cisco Certified Network Professional (CCNP) .
g. Must have some knowledge and experience in using Autocad, Visio,
Microsoft Project.

9.2.3. TYPE C - ICT Supervisor

a. Diploma in Computer Science

b. 5 years working experience in implementing ICT project including network
infrastructure system, system configuration, testing and commissioning of
the ICT system.
c. Some experience in supervision, operation and maintenance of ICT
project.
d. Must have some working understanding of TCP/IP including knowledge
or experience dealing with network tester, understanding of Network
Cabling, hardware system, Window desktop and Office application suites
e. Must possess at least Cisco Certified Network Associate (CCNA) or
equivalent certification and Certification of network installer and tester
f. Must have some knowledge and experience in using Autocad, Visio,
Microsoft Project.

~~~ end of Appendix ICT ~~~~

ICT 32 of 32

ICT PROJECT BRIEF FOR PROPOSED DEVELOPMENT OF TEACHING HOSPITAL AT

INTERNATIONAL ISLAMIC UNIVERSITY OF MALAYSIA (IIUM), MEDICAL CAMPUS, KUANTAN,
PAHANG DARUL MAKMUR