g]kfn ^]lnsd

- g]kfn b"/;+rf/ sDkgL lnld^]* _

clws[t:t/ tx 7 sf] k|flalws ;]jf cGtu{t k|flalws ;d"x k|flalws clws[tsf]

cfGt/Ls k|ltof]lutfsf] lnlvt k/Lf kf&\os|d

ljifo k')ff{ plQ{)ff ;do

;]jf ;DalGwM P]g, sfg"g, Joj:yfkg, 100 40 3 #)^f

la!fg tyf k|lalw

Section 'A' (Policies, Acts, Rules & Regulations) c+s ef/ 20

1=g]kfn b"/;+rf/ ;DjGwL P]g, lgod tyf ljlgod

b"/;+rf/ P]g, 2053 / b"/;+rf/ lgodfjnL, 2054

b"/;+rf/ gLlt 2060
g]kfn b"/;+rf/ sDkgL lnld^]*sf] sd{rf/L ljlgodfjnL 2061 sf] ljbf, xflh/L, cfr/)f
tyf cg'zf;g, ;hfo / k'g/fj]bg cfos/ sL ug]{, k'/:sf/, a/a'emf/y, clwsf/
k|Tofof]hg ;+alGw Joj:yf .
g]kfn b"/;+rf/ sDkgL lnld^]*sf] cfly{s ljlgodfjnL 2071 sf] ;fdfg vl/b ;+DaGwL
Joj:yf tyf cfly{s k|zf;g ;DalGw sfo{ ljlw
VOIP sf] lgod ;DjlGw laBdfg Joj:yf -Call Bypass, Grey market of VOIP)

2= cGo
s+kgL P]g, 2063
;fj{hlgs vl/b P]g, 2064 / ;fj{hlgs vl/b lgodfjnL, 2064

Section 'B' (Management) c+s ef/ 20

Organization structure, mission vision & Goals of Nepal Telecom, Employee motivation
techniques, Handling complaints and grievances, Public relation, Marketing tools and concepts
needs and scope of marketing, Customer Attraction, satisfaction and retention, Voucher entry,
ledger , trial balance, balance sheet, inventory management, Customer Relation, Communication
skills interpersonal Relations.
 Section C (Technical/ Service related) c+s ef/ 60

1. Mathematics and Statistics

A. Percentage; Profit and loss; Simple & compound interest, Ratio and proportion
B. Central tendency : mean, median, mode and Dispersion

2. Basic Electrical and Electronics

Basic knowledge of electric circuit, series and parallel circuit, Transformer; Basic knowledge of
diode, Zener diode, Transistor(PNP, NPN), Logical gates: AND, OR, NOT, NAND, NOR Half wave
rectifier, full wave rectifier, bridge rectifier.

3. Information and Communication Technology (ICT)

General knowledge of computer hardware and software, Concept of ROM & RAM, Parallel & serial
interfaces, RS-232 standards; E-Mail, Internet & intranet, Modem, Local and Wide area Networking,
Router and Switches; General knowledge of MS office (Word, Excel, Power point)
4 .Access Network (Outside)
Basic external plant, Components and structure of local telecommunications network, Aerial and
Underground Networks, Different types of Copper cables and technical parameters, Network
planning concept and NT standards, copper centre, Types of faults in outside plant, MCC; Optical
Fiber Access Network System, Optical transmitters and receivers, Fusion splicing techniques,
Connectors & coupling, FTTH Network- OLT, Level splitter, CPE, Civil works for access network-
Manhole, Handhole, Trenching & Ducting; Types of ducts used in NT network;

5. Transmission Network
Difference between analog and digital communications, Sampling theorem, Signal and noise in
communication system, Modulation and demodulation techniques, Signal and noise measurements,
echo, Multiplexing & demultiplexing techniques, Basic transmission network, basics of PDH/ SDH/
SPDH, Microwave radio/ antenna, Introduction of IDU/ ODU of PDH/ SPDH equipments; IP concept
for transmission network, PTN, DWDM, L2/ L3 switches, Router, Modem; ADSS, OPGW; Network
Operation Centre.

6. Core Network
Functions of switching, Circuit switching, Packet switching, Signalling & protocol basics, TCP/IP
Protocol, OSI Layers, SS7 administration; NGN and its architecture- soft switch, TG, SG, IN; Access
gateways- MSAN, MSAG, VoIP DSLAM; ADSL overview, BRAS and its importance;
 7. Power Supply System
Different types of batteries used in Nepal Telecom, Charge/ Discharge Characteristics, Method of
Measuring Specific Gravity, Standard Cell Voltage of different types of Batteries, Difference between
Solar Battery and Conventional Batteries, Deep Discharge, Battery Life, Over charge Problem,
Internal Resistance of Battery, Lithium Ion Battery.

Three phase Power Systems, Distribution Systems, Stand-by Diesel Generator, UPS, Renewable
Energy- Solar charge controllers; Converter, Switching Mode Power supply, Voltage regulators,
Inverter, Rectifier, MCB and MCCB, Block diagram of Power Supply System in Nepal Telecom.

Different types of diesel generators used in Nepal Telecom, Operation and Maintenance of diesel
generators, Protection provided for Mains Supply and Generator Supply, Normal and Interrupted
Operational Sequences.

Difference between Air conditioning and Refrigeration system, Components of Air condition
systems, Different types of air-condition systems used in Nepal Telecom, Operation, maintenance and
protection of air condition units, Automatic and manual operation, Time delay units.

8. Wireless Communication
Cellular Networks, Multiple Access Methods: FDMA, TDMA, CDMA, GSM/ UMTS evolution and
architecture, CDMA architecture, LTE, Wifi ,Wi max, FMC; Satellite communications, Earth
stations, VSAT (Very Small Aperture Terminal); domestic & International Inter connections.

9.Measuring instruments & Tools

Various types of mechanical tools, Analog and digital Multimeter, Voltmeter, Ammeter, Tong tester,
Megger, DSP meter, OTDR, Optical power meter, Optical light source , RF optimization tool,
Oscilloscopes.

10. Maintenance and Safety Engineering

Types of maintenance: Daily, Regular, Preventive, Corrective, Emergency; Electric shock
hazards, Earthing and types of earthing, Shielding techniques for electrical equipments, Electrical
induction into communications lines, Surge protection; Lightening protection and its necessity,
Quality of service, Indicators of quality of service for various services.
 k|Zgkqsf] (frf

;d"x -s_ P]g lgod tyf gLltx?

s'g} b'O{j^f k|Zgsf] pQ/ lbg'kg]{% .
k|Zg g+= 1 ===============================================================10 c+s
k|Zg g+= 2 ===============================================================10 c+s
k|Zg g+= 3 ===============================================================10 c+s
-s_ =============================================5 c+s
-v_ =============================================5 c+s

;d"x -v_ Aoj:yfkg

s'g} b'O{j^f k|Zgsf] pQ/ lbg'kg]{% .
k|Zg g+= 4 ==============================================================10 c+s
k|Zg g+= 5 ===============================================================10 c+s
k|Zg g+= 6 ===============================================================10 c+s
-s_ ===============================================5 c+s
-v_ ================================================5 c+s

;d"x -u_ la!fg k|lalw / ul)ft

s'g} % j^f k|Zgsf] pQ/ lbg'kg]{% .

k|Zg g+= 7 ==============================================================10 c+s
k|Zg g+= 8 ==============================================================10 c+s
k|Zg g+= 9 ==============================================================10 c+s
k|Zg g+= 10 =============================================================10 c+s
k|Zg g+= 11 =============================================================10 c+s
k|Zg g+= 12 =============================================================10 c+s
k|Zg g+= 13 =============================================================10 c+s
k|Zg g+= 14 =============================================================10 c+s
k|Zg g+= 15 =============================================================10 c+s
k|Zg g+= 16 =============================================================10 c+s