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Eg: -
The BPR is matter of scope project – learn from others – create to be process –
plan transition – implementation.
Q.2. Explain the various principles of BPR in detail.
2) How those who use the output of the process to perform the process : -
Other principle of BPR is that, in reengineered system any department manager
can make their own purchases which is required for the department using a
shared database of approved vendors.
This system is better for every department manager as in normal reengineered
system if any department manager wants to purchase something then he has to
give purchase application to the purchasing department, then it is up to them to
approve it or not.
Thus this system is accordingly better although it contains costly paper work for
traditional purchasing procedures, but it is safe for purchasing and negotiating
with the sellers.
3) Merge information processing work into the real work that produces the
information: - Occurrence of error can be comparatively reduced when the
information processing work is merged into the real work that produces the
information.
When the inspection of goods is carried, then the inspection report should also
be prepared simultaneously.
6) Put the decision point where the work is performed and build control
into the process: - The essential and important factor for any decision making is
speed and this is only possible if correct and right representing is done.
Employees with complete and proper power cam take decisions with speed.
Tracking: - With the help of IT it became easier to look after the work going on in
the BPR. And with the help of this status of process can be closely monitorized.
These are the impact of IT on BPR which are mostly of benefit with the
organization to gain profit.
Q.4. What are the various BPR methodologies and techniques?
• Project Initiation
• Process understanding
• New process design
• Business transition
• Change Management
Techniques of BPR
1) Indicative Thinking: - This technique is use to point out or bring out the
problem or the system which has to be redesigned. Thus this technique is use to
highlight the change in BPR.
2) Flow Charting: - Through this method problems and systems needed change
are soughted out and are placed in an appropriate group.
The IT software and hardware which are not suited to support a process
based organization is also a barrier. The organization want to invest their
major in hardware and software after thinking that current legacy systems
will provide the process requirements as well will face this Barrier as
typical.
Lack of space for a work team to meet on regular basis is one of the
typical resource problems.
Various electronic communication equipments are used for easy access of
team members when they are not in direct contact with each other.
As support of work place regulation is necessary for work time flexibility.
Another major barrier is Legal obstacles. This is a big problem when
federal and state regulation obstructs Business Re – engineering Projects.
Eg: - HP was not able to gain as much profit and success after
Reengineering because there was several Legal aspects which does not
allow to carry the work as it was planned.
Main Barriers comes in a way when people are not informed about how the
change is going to take place and how much it is going to affect them personally
and because of this there come Resistance.
Q.7. Are BPR and TQM are interrelated with each other? Discuss.
Hence after looking at the above points it is clear that if both BPR and TQM
when implemented in right perspective they compliment each other.
The common factors in both the approaches are the issue of cultural change
and change management. Thus it should be sure that organization should
consist of right culture for correct and successful implementation of BPR and
TQM.
Thus it is clear that TQM and BPR are interrelated with each other because
creatively integrating both the concepts leads to successful and profitable
business.