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Co-evolution between etailing and parcel


express industry and its geographical imprints:
The case of China

Article in Journal of Transport Geography June 2015


DOI: 10.1016/j.jtrangeo.2015.05.005

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Journal of Transport Geography 46 (2015) 2034

Contents lists available at ScienceDirect

Journal of Transport Geography


journal homepage: www.elsevier.com/locate/jtrangeo

Co-evolution between etailing and parcel express industry and its


geographical imprints: The case of China
James J. Wang , Zuopeng Xiao
Department of Geography, University of Hong Kong, Hong Kong Special Administrative Region, China

a r t i c l e i n f o a b s t r a c t

Article history: This study conceptualizes the relationship between etailing (e-retailing) and the parcel express industry
Received 19 July 2014 (PEI) and analyzes their co-evolution in China. Four operational models of etailing are discussed in the
Revised 5 May 2015 context of their intertwining relations with different forms of parcel express services. This co-
Accepted 5 May 2015
evolution generated compound outcomes because of the late start of PEI and the fast growth of online
Available online 15 May 2015
shopping in China. These four models coexist, with two standing out as major types that suggest future
directions. Two major geographical imprints of this process are explained and conceptualized: (1) the
Keywords:
zonal delivery strategy by supply-chain-based e-merchants, which is conceptualized into a choice model
Etailing
China
of order-fulfilling locations to strengthen timely delivery; and (2) the Baoyou strategy advocated by
Parcel express industry e-market-based retailers and their logistic support for a slower, low-cost market of larger geographical
Logistics geography coverage compared to the first strategy. Both strategies demonstrate that co-evolution is not only a
Co-evolution path-dependent process but is also associated with place-dependent institutions.
2015 Elsevier Ltd. All rights reserved.

1. Introduction 2009; Gevaers et al., 2011) and relocation of logistics distribution


centers (DCs) (Hesse and Rodrigue, 2004; OConnor, 2010; Hesse,
E-retailing underwent rapid development worldwide in the last 2008, 2013; Hall and Hesse, 2012). Although these changes did
two decades. The introduction of online shopping as an alternative not necessarily result from e-commerce, etailing has triggered sev-
to conventional shopping has caused the fragmentation of eral structural changes in the logistics network, as demonstrated
purchasing activities by minimizing space and time constraints, by the growing need for large DCs and warehousing facilities that
as well as by reconfiguring them in a more flexible way for shop- are sensitive to space and time (Hesse, 2002, 2004).
pers (Couclelis, 2004). The popularity of e-retailing or etailing The geographical effects of etailing are not limited to these two
(we shall use this term from hereafter) has reshaped the shopping issues. As technologies and societies progress, albeit at different
behavior of consumers. On one hand, the large amount of products paces, some countries can experience an advanced e-commerce
and product information facilitates price comparison and provides made possible by different causes, such as their supporting sectors
inventories that may be unavailable to buyers at local shops for money transaction, physical distribution of goods, and IT indus-
(Mokhtarian, 2004). On the other hand, the application of elec- try. E-commerce adoption is also associated with several social
tronic transactions does not require any physical travel to stores, spatial dimensions, including population density, mode of
making online shopping a potential substitute for traditional shop- transport, and cultural attributes (Aoyama, 2003), all of which lead
ping media, especially for certain products such as digital assets to the variety of e-commerce in different countries. Wang (2010)
(Cao and Mokhtarian, 2005; Cao, 2009). Furthermore, e-shopping observed that the lack of a parcel express industry (PEI) and a
has brought spatial changes in the form of more goods being deliv- widely used credit card system are the two key reasons online
ered to consumers instead of consumers making the trip to actual shoppers in China prefer cash-on-delivery (COD) as mode of pay-
stores. Two major issues have captured geographers attention ment. The current paper discusses how these two factors shaped
because of these changes, namely, last-mile delivery (Jiang and the development trajectory of co-evolution between e-commerce
Prater, 2002; Anderson et al., 2003; Boyer et al., 2009; Murphy, and logistics.
The intertwining growth of etailing and PEI in China is different
from that in other countries, and has been overlooked in current
Corresponding author at: Department of Geography, University of Hong Kong,
Pokfulam Road, Hong Kong Special Administrative Region, China.
academic literature. The PEI has been well established prior to
E-mail addresses: jwang@hku.hk (J.J. Wang), tacxzp@hku.hk (Z. Xiao). the e-commerce era in many developed economies, such the

http://dx.doi.org/10.1016/j.jtrangeo.2015.05.005
0966-6923/ 2015 Elsevier Ltd. All rights reserved.
J.J. Wang, Z. Xiao / Journal of Transport Geography 46 (2015) 2034 21

United States, Japan, and some European countries. The first door- can shape transport and economic geography at large. Two future
to-door small parcel delivery service in Japan, TA-Q-BIN, was research directions are also suggested.
launched by Yamato Transport in 1976. Today, it is the largest Methodologically, as a study of an ongoing co-evolution case,
express delivery company in Japan; in 2013, it handled 1.5 billion we chose a combination of second-hand data search and
of the 3.5 billion total parcel volume in the country (a market share in-depth interviews of key stakeholders. Through collection of
of 42.7%) (Yamato Holdings, 2014). The domestic parcel delivery information from government documents, firms annual reports,
industry in the United States is mainly dominated by three players: and third party reports and analyses, we identified a chronological
United Parcel Service (UPS) founded in 1907, Fedex established in relationship between etailing and PEI development, and then con-
1971, and the United States Postal Services (USPS), whose prede- ceptualized and classified several major business models. We also
cessor is the post office system and began operations in 1971. visited 12 representative e-commerce and PEI firms in six Chinese
UPS, one of the largest shipment and logistics service companies cities, including Beijing, Shanghai, Ningbo, Shenzhen, Wuhan, and
in the world, could deliver to every address in 48 contiguous states Tianjin where we conducted intensive interviews of their mid-
through ground service and cover all 50 states through air service level operators. We do not list the names of the firms here because
by 1978 (UPS, 2014). In contrast, no single firm (except for China of our confidentiality agreement with the visited parties. Through
Postal) could cover parcel delivery nationwide during the these visits, we were able to confirm or revise our model classifica-
business-to-consumer (B2C) retail boom in China in 2006. At that tion. We also obtained a better understanding of the real problems
time, no national legislation regulated the parcel delivery industry, these firms and stakeholders are facing, along with the changing
which had a 36% average annual growth rate from 2006 to 2013. environment of each locality which reflects the huge geographical
The burgeoning online retailing industry drove this explosive variation in China today, for future development of etailing and its
growth in parcel delivery. These data indicate that total etailing logistics support.
transactions in China reached 1.84 trillion RMB ($296 billion
USD) in 2013, which allowed it to surpass the United States as
the world leader in the industry (DRCSPB and Deloitte, 2014). 2. Conceptualization of E-retailing, PEI, and their co-evolution
However, the rapid growth of etailing with a newly established framework in China
PEI has caused a serious spatial imbalance in terms of distribution
of both etailers and express delivery firms and their coverage. For 2.1. Brief overview of E-retailing and PEI in China
example, the e-commerce giant Taobao emerged in 2003 in
Zhejiang Province, where the market-oriented business environ- The PEI in China can be traced back to the emerging fast deliv-
ment has flourished with more small-sized enterprises than any- ery services for business mails or documents rather than to online
where in the country. This regional cluster of etailers has taken shopping. China Postal initiated the Express Mail Service (EMS) in
the lead and the largest proportion of the business in China based 1985 and established this monopoly for more than a decade
on highly cumulative first-mover advantages. The majority of (Fig. 1). Along with the continuous economic reforms and opening
private-owned parcel express firms have also emerged from sev- up to the global economy, the rapid growth of delivery demand in
eral coastal provinces, mainly Zhejiang and Guangdong. E-retailer main metropolises offered significant opportunities for private
and courier companies have largely contributed to the co- couriers that can provide better services. Shunfeng Express (SF),
evolution promotion of these two sectors in these coastal metropo- launched in Shunde, Guangdong Province in 1993, initiatively pro-
lises. At the same time, the insufficiency of online demand density vided one-day business mail delivery service between Hong Kong
in inland provinces and the high cost of delivery have made etail- and Shunde. That same year, STO Express was established in
ing less attractive to logistics service providers as their counter- Shanghai and focused mainly on the delivery of customs paper-
parts in coastal regions. Parcel distribution in inland provinces, work between Shanghai and Hangzhou, the provincial capital of
except for a few provincial capital cities, still generally rely on Zhejiang Province. These two pioneers attracted many followers,
state-owned postal systems and numerous small local distribution with inter-city or intra-city delivery companies sprouting in vari-
partners to fulfill e-purchase orders. The uneven development of ous metropolises. The more popular companies, including Daily
etailing and PEI not only generates the spatial co-evolution Express established in 1994 and YTO Express in 1999, adopted
between these two sectors, but also leads to the variety and com- the franchise business model similar to STO Express to expand
plexity of co-evolution models at the national level. As a result of their geographical coverage. Although these companies were lar-
the uneven spatial distribution of both etailers and firms in the gely successful as private express firms over a decade, their deliv-
PEI, there are over 8000 parcel delivery companies in China and ery capacities were limited and covered only the region they
the top 10 brands control more than 87% of the market share with initially started in, such as Yangtze and Pearl River Deltas.
a geographical focus on the coastal region (China E-Commerce However, these courier companies all operated in the informal sec-
Research Center or CECRC, 2014b). This observation contrasts with tor given the lack of formal laws and regulations in this business.
that of the three major integrated couriers that dominate the entire The situation did not change until they started to serve as a major
national market of the United States (DRCSPB and Deloitte, 2014). sector of etailing in about 2010.
Our present study attempts to understand the co-evolution E-commerce in China encountered fewer barriers in its early
between etailing and PEI development in China and their dynam- stage than the PEI. For instance, Dangdang.com started operations
ics. We will also portray the spacetime course and its geographi- in 1999 as the first online bookstore in China after its American
cal imprints on the co-evolution between these two sectors. counterpart Amazon.com was established in 1995. Joyo.com,
This paper is organized into five sections. The B2C e-commerce established the following year, was then purchased by
business, its geographical nature, and its relationship with PEI are Amazon.com in 2004 and renamed Amazon China. In the same
conceptualized in Section 2. Section 3 presents the longitudinal co- year, 360buy.com, which was the precursor of JD.com, was
evolution course with four typical stages according to the struc- founded in Beijing and mainly sold electronic devices online.
tural features of the etailing supply chain (SC). Section 4 discusses These etailers usually employed local delivery companies in
the spatial strategies of the two major models identified, which Shanghai and Beijing to fulfill online orders, and used the China
present the co-evolution geographical imprints. Section 5 high- Postal system for customers from other cities. Local distribution
lights the current implications of the co-evolution and points out partners (LDP) served as subcontractors for last-mile deliveries in
several development trends of etailing and its logistic support that a faster way than China Postal in the cities connected by China
22 J.J. Wang, Z. Xiao / Journal of Transport Geography 46 (2015) 2034

Fig. 1. Historical overview of etailing and PEI in China.

Postal (see more discussion later as Model 1). However, multi-layer Table 1
subcontracting or outsourcing soon became unacceptable Market share in B2C online retailing trade by major etailers in China in 2013. Source:
CECRC (2014a).
because of low service quality for several major etailers such as
360buy.com. These companies decided to invest in building their E-retailer Market share (%)
own integrated system to deal with the entire SC, from taking Tmall.com 50.1
orders to warehousing, national, and local distributions (Model 2 JD.com 22.4
to be discussed in the next section in detail). Suning.com 4.9
Tecent B2C 3.1
Another possible evolution was to develop nationwide express Amazon China 2.7
delivery firms or third-party logistics (3PL) providers that can han- Yihaodian 2.6
dle all delivery steps, from the inventory of etailers to the final con- Vipshop 2.3
sumers. The establishment of Taobao.com in 2003 and of Alipay in Dangdang 1.4
Gome 0.4
2004 provided a critical platform for this approach. The framework
of Taobao.com, which is similar to that of eBay.com, allows individ-
ual customers and e-stores in this open transaction platform to rely
on 3PL providers to send online-ordered parcels to e-shoppers relationship between etailing and logistics was reinforced
nationwide. Taobao.com endeavored to cooperate with select par- by a robust growth of online commerce after Tmall.com was
cel express companies to deal with the difficulty of parcel delivery established.
and to ensure that this e-marketplace efficiently works. The two models mentioned above constitute two basic
Taobao.com and YTO Express signed an official cooperation agree- typologies of coupling e-commerce and parcel express, namely,
ment in 2005. This collaboration framework recommends YTO self-operated and outsourced. Established in 2008, YHD.com
Express as the preferred logistics service providers for all e-stores combines the two models with self-operated warehouses in main
in the platform of Taobao.com. Logistics information can also be urban markets and outsourced local delivery. This model was also
monitored by any stakeholder. After receiving the right parcel, embraced by VIPshop.com, which was established in 2008 and is
the end customers can conclude their purchase through the pay- one of the largest discount etailers in China mainly for brand name
ment instrument Alipay. The boom of etailing in Taobao.com trig- imports. Conventional electronic appliance chain stores such as
gered other 3PL providers, such as STO Express, Yunda Express, and Suning and Gome also actively adopted e-commerce and built
ZTO Express, to join this delivery collaboration (Model 3). These self-owned etailing malls Suning.com and Gome.com.cn. These
firms form the Si-Tong-Yi-Da group in the Chinese PEI. Their companies captured ongoing opportunities of online/offline
founders not only come from the same township, but they have e-commerce (O2O) in 2012 and moved themselves to a mixed
also adopted similar franchise business models. Approximately retailer with a self-operated logistics network grounded on their
60% of their business is also derived from Taobao.com. Tmall.com self-owned chain stores.
split from Taobao.com in 2008, and soon became the largest open The remarkable advancement of PEI boosted by etailing exerted
portal for etailers and end consumers with an approximately 50% inevitably diverse impacts that demand a regulated market envi-
share of the Chinese etailing market (Table 1). The intertwining ronment. Consequently, the Parcel Express Service Standards was
J.J. Wang, Z. Xiao / Journal of Transport Geography 46 (2015) 2034 23

issued by the State Postal Bureau in 2007 as the first legal docu- outside-in and co-creation view, marketing and supply chain
ment to regulate PEI in China, followed by a new Postal Act issued practices have to be re-combined to adapt to the changing
in 2009. As these regulations concern only the entry qualifications social-economic environment. These studies that appear in EEG
and behavior of firms in PEI, they do not alter the diverse trajecto- and SC management literature demonstrate the power of the
ries of interplays and intertwining processes between PEI and co-evolution framework to provide in-depth interpretation of
etailing nor do they harm the rapid growth of PEI. Fig. 2 shows that processes that lead to business- or territory-specific changes
the PEI had a much faster growth from 2008 to 2014 than the con- and its suitability to investigate timespace intertwining
ventional postal courier services. The same time period underwent processes. We believe that the rapid growth of etailing and the
a similar trend for e-commerce. fast expansion of PEI in China have generated an interesting
timespace co-evolution process.
2.2. Co-evolution framework for etailing and PEI This process has three essential elements, namely, payment,
logistics, and order generation, all of which comprise the
The co-evolution concept was drawn from biology but already structure among etailers, transport/logistics service providers, and
has more applications in geography studies. It was originally pro- e-shoppers/consumers. They formulate a triad of ordercashgoods
posed to reveal the joint evolution of butterflies and flowering that constitutes the core driving factors contributing to the
plants (Ehrlich and Raven, 1964), which denotes that evolutionary co-evolution of parcel express and etailing (Fig. 3). The etailing
changes in a species are a response to changes in other species it business has three distinct differences compared with
interacts with (Strickberger, 1990). This theoretical concept has conventional retailing: (1) online interface between retailers
been increasingly embraced by other disciplines. Social science and consumers which leads to order generation online; (2) pay-
generally states that an evolutionary analysis may well take ment system that must be of a certain credit type in nature, but
the role of institutions into account, but in a co-evolutionary per- not necessarily through a credit card; it allows the monetary
spective (Boschma and Frenken, 2006). This idea indicates that transaction to be sufficiently flexible as long as it can be com-
institutions are not pre-given and fixed, but instead co-evolve pleted at the end of the order delivery to any location within
with technologies and markets. Numerous scholars use this theo- the market coverage; and (3) B2C chain-based delivery system,
retical instrument in evolutionary economic geography (EEG) to which differs in essence from conventional retail because it
argue that territorial differences stem from the differences in attempts to replace the shopping trips made by consumers as
the history of firms and industries residing in a territory much as possible.
(Boschma and Martin, 2010). co-evolution has also been used to E-retailing is a new type of retailing that stemmed from con-
illustrate the innovation research and cluster of high-tech firms ventional retailing and trade business, while the PEI developed in
(Schamp, 2010). China during the same period as a new type of postal/delivery
Although co-evolution analysis is rarely seen in transport industry at the national level. Similar to the shoppers side, not
geography per se, it has been applied from the perspective of all shoppers in a conventional sense become e-shoppers, and most
SC management. For example, Mohdzain et al. (2012) used the can shop both online and offline. E-retailing and PEI are new types
co-evolution approach to examine the interrelationship and co- in their own sector and are highly dependent on each others
evolution between SC strategies and technologies. They showed growth. Their co-evolution as a timespace intertwining process
the effect of information technologies on the selection of lean/ has its own geographical imprints that affect the dynamics of their
agile SCs proposed by Christopher (2000) and how SCM evolution further evolution as a whole. E-shopping generates fewer trips
(Ballou, 2007) affects the evolution of information technologies compared with conventional shopping and most of these trips
that supports it. Similarly, Palmer and Wong (2008) analyzed are replaced by parcel delivery when shifting from conventional
the process of marketing and SC integration as a co-evolution shopping to e-shopping. Our paper focuses only on the spatial
because as business practice evolve from an inside-out to an implications of etailing and PEI.

Number of (RMB)
mails/parcels
12.0 9000

8000
10.0 10.3
7000

8.0 6000

5000
6.0 5.5
4000
4.1
4.0 3000

2000
2.0
1.1 1000

0.0 0
2008 2009 2010 2011 2012 2013 2014

online shopping expenses per capita express mails per capita post mails per capita

Fig. 2. PEI growth against conventional postal services and the growth of E-commerce from 2008 to 2014. Source: Compiled by author, with data from China Postal, Taobao,
and JD websites.
24 J.J. Wang, Z. Xiao / Journal of Transport Geography 46 (2015) 2034

cash collectors. Their duties began to include product checking,


returns, transshipment, exchange of shipments, and nighttime
and other time-window deliveries. These services prepared some
LDPs for the new business models that appeared later.

3.2. Stage 2: E-retailing with multi-level contracted express 3PL

The second stage of the co-evolution process, etailing with


multi-level contracted express 3PL, began in 2008. The model, as
illustrated in Fig. 5, is different in two aspects. In terms of delivery
process, as express 3PL providers such as Si-Tong-Yi-Da could
cover the national market, they began to go to the warehouses
themselves to pick up shipments and deliver them all the way
to consumers homes. In terms of payment procedure, Alipay
(), an online payment tool similar to PayPal, had a key
feature of associating online payment with personal banking
accounts rather than with credit cards, which were still unpopular
with the Chinese. At that time, consumers were still wary of using
their credit cards, especially online.
Fig. 3. Conceptual framework of the co-evolution between etailing and PEI. Two issues are worthy of our attention. First, the use of 3PLs
makes shipment more transparent to the buyers. Not only do they
know who the designated delivery service provider is, in some
3. The co-evolution of E-retailing and PEI in China occasions they can also even choose the 3PL provider according
to their own needs, such as the rate and the quality of service
Even with its very short development time, we can already (including speed of delivery). On one hand, this transparency
identify four models that indicate a staged co-evolutionary process intensified competition among 3PL providers. On the other hand,
based on the level of involvement, form, and maturity of PEI in the lack of choice in a delivery partner gave the impression that
etailing. either the area of the buyer is barely covered by one 3PL provider
or the demand for the specific etailers products is limited, random,
or infrequent. Second, as AliPay eliminated COD and simplified the
3.1. Stage 1: CODLDP-based etailing
role of 3PLs at the city level, last-mile delivery could be carried out
by literally anyone. As a result, multi-level subcontracting grew
The first stage is the domination of CODLDP-based etailing,
rapidly along the chain as a major low-cost strategy for most
where COD stands for cash-on-delivery and LDP stands for local
nationwide 3PL firms. Consequently, the service quality was incon-
distribution partner (or luo-di-pai () in Chinese). During
sistent from place to place.
the early operation of Taobao in 20032008, COD was the most
popular form of payment for online purchases as most Chinese
consumers did not own credit cards. At that time, PEI had minimal 3.3. Stage 3: Supply-chain-based etailing
presence at the national level so e-purchases were delivered
through the mechanism illustrated in Fig. 4. As increasingly more purchases were made through this model,
a sophisticated model was gradually established and gained
 Once an order is made online from any city, the etailer forwards popularity, namely, the supply-chain-based (SC-based) etailing,
the order to one of its warehouses located in major cities such as represented by Jingdong (JD), Yihaodian (YHD), and Amazon
as Beijing, Shanghai, and Guangzhou. (China). Although only a few years younger than Taobao,
 The etailers warehouse operator sends the purchased goods to SC-based e-merchants did not gain market share until their exten-
a railway station or airport, and the shipment is made by con- sive and continuous investment in the entire chain began achieving
ventional transport without any help from 3PL providers. overall efficiency. Fig. 6 illustrates that typical firms in this category
 An LDP is designated to pick up and deliver the shipment to the (JD and YHD) have similar national development strategies even
buyer. LDPs in various cities are selected and contracted, and a though they sell different products. First, they select one metropolis
deposit is paid by each LDP prior to delivery for a fixed contract where they begin their major business (Beijing for JD and Shanghai
period. The COD mechanism is carried out by the LDP. Once the for YHD) by selling selected brand name products at prices lower
cash payment is collected and the order is delivered, the LDP than those of national chain stores, with guaranteed home delivery
informs the etailer, who then deducts an appropriate amount from their own warehouse through their own delivery network sys-
from the LDPs deposit as revenue. tem. This concept works well in high-density demand areas where
advanced management and technologies in SCM can be carried
The model is critical in understanding co-evolution at the out better than in dispersed demand areas. One such management
infancy stage. For etailers, establishing sales offices or delivery is the optimization of last-mile delivery.
branches in as many as 600 cities in the country was impossible. Although these etailers have the most integrated retailing and
As no single 3PL firm in the EPI could cover all these cities then, parcel express delivery, they have conservative strategies on the
except for the conventional postal system, CODLDP was the most development of their market coverage. They first focus on rela-
practical delivery process when e-marketplaces (mainly Taobao) tively small, high-demand density city-regions and continuously
dominated and chain-based e-merchants were not yet well improve their integrated services to the selected areas. The 3PLs
established. in this model become sub-contractors, and their role is to cover
A few years into the model gave LDPs time to innovate and the regions that SC-based etailers do not want to cover because
expand their services, though they still lacked integration along of the slim demand. In this situation, extra delivery charges may
the entire SC. They were no longer just last-mile deliverers and be added and the delivery quality may not be as high as the
J.J. Wang, Z. Xiao / Journal of Transport Geography 46 (2015) 2034 25

Fig. 4. First stage model: LDPCOD-based etailing. Source: Created by the author.

Fig. 5. E-retailers that work with multi-level contracted express 3PLs. Source: Created by the author.

standard set for core, dense-demand regions covered by SC-based provider as they have their own networks and DCs. (2) They have
etailers. already penetrated a large number of cities, including third- and
fourth-tier ones, before deciding to pursue an O2O strategy
3.4. Stage 4: O2O strategy through their chain stores and branches.
For conventional retail chains, the two major difficulties in pur-
Another model appeared in 2010. National conventional retail suing O2O are (1) new investment and labor for online operation
chains, such as Suning, GoMe, and Haier, adapted the O2O strategy and marketing; and (2) repositioning and reorganizing store spaces
(Fig. 7). The model differs from the previous ones in the following and manpower because etailing demands different logistic
aspects: (1) At least in the beginning, they do not rely on any 3PL support, such as fewer regional fulfillment centers to replace a
26 J.J. Wang, Z. Xiao / Journal of Transport Geography 46 (2015) 2034

Fig. 6. SC-based etailing with its own distribution system. Source: Created by the author.

Fig. 7. Conventional retail chains that adapt the O2O strategy. Source: Created by the author.

large number of city-level DCs and warehouses. The firms them asset-heavy with low capital returns, and they faced high risk
mentioned earlier specialized in home appliances and electronic when competing with SC-based e-merchants such as JD. However,
consumer goods. The changes caused by the O2O strategy made their delivery networks, if commercialized, could give the old
J.J. Wang, Z. Xiao / Journal of Transport Geography 46 (2015) 2034 27

sector new life. In 2014, Alibaba announced a merge with Ririshun, locations, such as Yiwu City in Zhejiang Province. The
Haiers logistics and transport division, hinting at the possibility of e-marketplace operator provides a matching service between
turning an internal distribution network into a commercial EP etailers and 3PL service providers so that individual customers
service provider to serve Taobao or TMall, the largest open can select a preferred 3PL provider and a delivery address.
e-marketplace. The third type is identified as a restricted online
The four business models appeared in China in the same e-marketplace/mall. It differs from the two types discussed earlier
sequence as our discussion. As the first-stage model gradually because an online mall is set up by the operator who sells selected
faded out and was replaced by the second model because of the product categories and uses their own multilevel distribution
advancement of 3PL in the PEI, the third and fourth models co- system to deliver the ordered products to buyers homes or pickup
existed with the second model. Fig. 8 shows that the models differ points (shown as DIYP in the figure). These firms are called
from one another in their online forms and the complexity in their SC-based etailers. Areas outside of their own systems coverage
delivery systems when viewed from the SC perspective, and they are contracted out to other 3PL firms by a separate entry online.
are more complicated than any conceptualized classification seen JD, which is based in Beijing, is an example of this type. The right-
before (Rodgue et al., 2013). most side of Fig. 8 shows existing conventional retail chains that
The leftmost type of online shops in Fig. 8 shows stand-alone decided to set up an online service and form an O2O system.
websites run by independent etailers, some of whom operate as They maximize their existing networks by not only using an online
Model 1 before the national/regional 3PLs expanded. They have purchasing interface, but also by adjusting their DCs because their
their own (owned or rented) warehouses as fulfillment centers. online markets and those of other etailers (i.e., SC-based firms) can
Once an order is placed, a 3PL provider takes the ordered goods change the trade pattern substantially.
to their own DC and then distributes them either directly to a
buyers home or to the LDP at the destination city for the last- 4. Geographical imprints as outcomes of the co-evolution
mile dispatch. The most popular SC type in China today is individ- between PEI and E-retailing
ual e-shops that opened in a large e-marketplace, such as Taobao
and Tmall. An open online e-marketplace can have any product The rapid growth of etailing has extensive impacts on conven-
expected from online purchasing, similar to eBay. However, it pro- tional retailing. The most significant change in a geographical
vides no physical distribution system for its clients or individual sense is that the shipments of goods from order fulfilling points
etailers, except for warehouses located in the geographical clusters (OFPs) to buyers homes skip the retail shops, a change that leads
either in the manufacturing region or in existing wholesale to retail-related activities being polarized to the DC and buyers

Fig. 8. E-retailer classification based on online forms and delivery systems.


28 J.J. Wang, Z. Xiao / Journal of Transport Geography 46 (2015) 2034

homes. This effect generates three major geographical imprints: The case JD discussed above demonstrates that an SC-based
(re)location of DC and fulfillment centers, possible downsizing of e-merchant with controlling power over the entire chain considers
real stores and malls, and intensified last-mile deliveries. Massive the location choice of the fulfillment center and standalone
problems caused by last-mile deliveries and an oversupply of warehouse as part of their overall development strategy, along
spaces for real stores in newly built shopping malls are seen today with outsourcing a slim market to 3PL providers to minimize their
in China. Nevertheless, this study opts to focus on the (re)location market uncertainty.
of DC and fulfillment centers of SC-based e-merchants and the
strategy of spatial coverage of other etailers who rely on the 3PL 4.2. Conceptualization of location choice of a fulfillment center and DC
delivery because they are largely affected by the co-evolution for SC-based etailers
between etailing and PEI.
The key difference between buying online and buying in-store
4.1. Spatial structure and location choice of SC-based merchants a is where the order is fulfilled. If we define the OFP as the starting
partial reality point of etailing delivery for goods ordered, then the OFP location
is a suitable spatial indicator of the characteristics of an
The choice of SC-based merchants to establish their own distri- e-merchant in terms of its controlling power over its SC and the
bution networks was brought on by the lack of appropriate express market uncertainty it faces. We adopt a conceptual model of SC
3PL when firms such as JD and YHD started their business. They decoupling by Christopher and Towill (2001) to demonstrate the
could not copy the Amazon.com model in the United State, which decoupling processes of OFPs (Fig. 10). If an etailer has little control
have fulfillment centers that rely on 3PL to handle transport and over the entire SC and has geographically random, sometimes
last-mile delivery. Nevertheless, their own delivery systems infrequent demands over a large country, it tends to locate its
enabled them to improve, warrant, and optimize the quality of products somewhere near the production place or a wholesale
delivery and to secure consumer loyalty, particularly when regio- cluster of similar products where supply-side-focused 3PLs tend
nal 3PLs vary significantly from place to place in their service qual- to be available. The other extreme is the case of conventional retail
ity. Their goal was to achieve customer satisfaction by providing chains. These firms not only have full control over their own supply
reliable, time-sensitive, and diversified delivery services so they chain, but also assume less market uncertainty and have chain
could have direct control over the entire chains and distribution stores that are physically located near potential buyers. Orders
network. To a certain extent, these firms established their etailing can be fulfilled just a mile away from the buyers home. The OFP
competitiveness through a lean delivery strategy by optimizing for popular products is normally the city-level DCs of JD and
distribution in key high-demand markets and contracting out YHD. For less popular goods, the OFP is in regional fulfillment
deliveries in other markets. centers, which reflect market uncertainty rather than control over
Forced to rely on their own distribution networks, JD and YHD the supply chain.
started their businesses from their respective home cities of Two key factors can help SC-based e-merchants make this
Beijing and Shanghai respectively. They then improved their ser- system work effectively. The first factor is the quality information
vice quality efficiently in several large cities only, although their on consumers. Similar to or better than conventional retail chains,
products are always available online nationwide. The rest of the SC-based e-merchants can have comprehensive information about
market was partly covered by other logistics service providers. their customers by knowing not only their purchasing habits and
Let us examine JD in further detail. This firm competes in the expenditure profiles, but also their locations and residence types.
delivery time front by setting a time-warrant zone of delivery The second factor is the adoption of proper distribution technolo-
(TWZD). The 211 delivery program JD launched in 2010 warrants gies that help the lean door-to-door operation of the chain from
that any online goods ordered by 11 am (10 am in some cities) will their regional distribution hub to consumers homes. SC-based
arrive on the same day, whereas orders made by 11 pm will be e-merchants can build up their advantage through these two key
delivered by 2 pm the next day. TWZD delimitation is equivalent factors, particularly because of their strategy of controlling the
to core trade area delimitation in conventional retail: the former quality and effective last-mile deliveries. However, such strategy
sets a zone where the etailer warrants delivery time through its may not work for areas or cities that have low density of total
own logistics system, whereas the latter individualizes certain cus- demand. An evidence of such a lean chain is that JD achieved the
tomer levels (e.g., 80% penetration) within a specific travel dis- lowest inventory and fastest turnover velocity at their regional ful-
tance. Fig. 9 shows that JD practices its zonal delivery strategy in fillment centers and city DCs among all major etailers in China in
three cities from different levels in Central China, namely, 2014 (21X Lab, 2015). This feat was achieved through 86
Wuhan (the largest metropolis in the region), Changsha (a provin- city-level warehouses strategically located in 36 major cities of
cial capital city), and Yueyang (a mid-sized city between two larger high-demand regions and through optimizing the inventory con-
cities connected by a railway). An etailer can cover a secondary trol of its DCs, warehouses, and seven regional fulfillment centers.
zone or trade area with the same delivery price but without the In addition to these two factors, a prerequisite for an effective
time-warrant promise beyond the 211-TWZD or the primary trade decoupling model for the co-location of fulfillment centers and
area. JD can increase its delivery prices, stop serving, or find DCs with demand density is that they do not handle transportation
another 3PL provider with low delivery quality (e.g., less reliability prior to their warehouses, or the first mile issue. Indeed, the first
in delivery time) for orders farther from the fulfillment center (a mile can be expensive and technically difficult. For example, a
city DC) or areas with low-density total demand. supply chain of agricultural goods from a remote region can be
Firms use this model to differentiate the nationwide market, difficult to operate effectively at low costs.
that is, the market served by their own network (first- and
second-tier cities) from the market served by 3PL firms. Using 4.3. Choice of 3PLs the other part of reality
the latter market, they can still proclaim themselves as national
retailers but can disassociate themselves from less profitable, The decoupling conceptual model discussed above does not
low-demand density regions and avoid overinvestment. This seem to work properly with individual etailers whose deliveries
delivery divide and zonal delivery strategy should be understood are largely based on 3PLs regardless of their use of
as the SC cost minimization rationale based on order quantity e-marketplace. Table 2 compares how the major etailers
(Ballou, 2007, pp. 342343). (Table 1) perform different logistics and delivery components.
J.J. Wang, Z. Xiao / Journal of Transport Geography 46 (2015) 2034 29

Density of daily
delivery per km2

100

50

25

0 Wuhan Yueyang Changsha

Fulfillment Center Standalone Warehouse Delivery Density


Next Day Delivery or
211 Delivery Scheduled Time Delivery 3PL Delivery

Fig. 9. Illustration of the zonal delivery strategy of JD practiced in Central China. Source: Drawn by author based on the information provided at www.JD.com.

Producer
Factory
Control over supply chain

Market Uncertainty
Regional
Fulfillment
Center

City
DC

B&M

Fig. 10. Order fulfilling points (OFPs) and the two determinant drives. Source: Created by the author.

From top to bottom, the firms listed in the table are ranked from in China have a loose organizational structure and are disaggre-
fully relying on their own logistics and transportation to fully rely- gated in nature (i.e., with geographical multi-level subcontracting),
ing on 3PL or LDPs for delivery. Considering that 50% of purchases obtaining a clear picture of the last two determining factors of any
are made through Taobao/Tmall, we list how independent etailers 3PL is extremely difficult, if not impossible. The disaggregate
are typically supported by 3PLs or LDPs in the last row. These etail- nature reflects that the costing of the entire delivery is also
ers generally provide consumers with options in terms of shipping disaggregated. This condition means that studying their rational
and delivery: waived shipment charge if they opt for a low-end 3PL or optimal location of fulfillment centers or regional DCs cannot
provider or delivery through SF for a fee. The two options reveal help our understanding of these 3PL firms role in the entire etail-
that marketing has a hierarchy of etailing, partly because of the ing market unlike that of SC-based e-merchants. Given JDs zonal
available logistics options generated during the co-evolution strategy to differentiate their own delivery coverage and that
process. covered by 3PL, the focus should be on a 3PL providers spatial
Once the distribution of ordered products is mainly in the con- strategy to compete with firms such as JD and among themselves.
trol of the 3PL provider, the location choice of a DC becomes the
decision of the provider rather than that of the etailer. Three major 4.4. Free delivery (Baoyou) as a spatial strategy for e-marketplace-
factors largely affect the location of a 3PL providers DCs: (1) deliv- based etailers
ery proportion for etailers [e.g., SF only has 30% of their business in
B2C, whereas the 70% is business-to-business (B2B)]; (2) geograph- A common and popular strategy used by e-marketplace-based
ical coverage of delivery; and (3) demand (orders) composition etailers to attract buyers is to waive the delivery cost or Baoyou
from different etailers/e-marketplaces. Given that most 3PL firms (). Although buyers can consider this option as a salesmans
30 J.J. Wang, Z. Xiao / Journal of Transport Geography 46 (2015) 2034

Table 2
Major B2C E-retailers and their own-operated logistics and delivery components. Source: Compiled from the websites of listed companies as of June 9, 2014.

E-merchant Merchant type Warehousing Last mile delivery Long haul transportation
name
Suning.com Retail chains going 4 national warehouses and 8 regional A delivery team of 6000 people covering 6000 trucks
O2O warehouses top-tier cities; 3PL for the rest
Jingdong (JD) SC-based 7 fulfillment centers, 7 front distribution 1620 delivery stations and 214 self-pickup Own fleet of more than 300 trucks
e-merchant centers, and 86 warehouses in 36 cities; points in 495 cities across the nation;
storage space of 1.3 million m2 delivery team of more than 20,000 people
Yihaodian SC-based 7 fulfillment centers, 280,000 m2 of Delivery teams in more than 40 cities 70% shipments carried by own system
(YHD) e-merchant warehouse space
Amazon SC-based 15 fulfillment centers and over Delivery teams in 19 cities plus 3PL Contract out through bidding
China e-merchant 700,000 m2 warehouse space in total services, 75% shipments carried by own
system
Dangdang Independent 21 warehouses in 11 cities with Mostly uses LDP services and other 3PL Partnership
online merchant 370,000 m2 of space service providers (e.g., SiTong Yi Da and
EMS)
VIP (VipShop) Independent 400,000 m2 warehouse space by the end Mainly uses LDP (98% of orders), the rest Plans to have its own truck fleet for
online merchant of 2013 through 3PL (2%) transport between DCs
Yixun (under Independent 230,000 m2 for warehouse storage Delivery teams in 20 cities Partnership
Tancent) online merchant
Those at Independent Rental, varying in size 3PL or LDP A signed contract with one or two 3PL
Taobao/ online merchant
Tmall

trick, this waiver does not apply in several provinces and regions. comprehensive geographical coverage among all parcel express
We drew a map (Fig. 11) based on our structured sample of 500 delivery companies in China. It is similar to e-marketplaceS, a sub-
products in two most popular categories (clothing and electronic sidiary of China Post that extends its express services with a nor-
goods) displaced online in Taobao/Tmall from retailers home based mal postal system to every corner of China. By examining and
in five most e-commerce-active cities to show the most common compare the two maps (Figs. 11 and 12), one may find that etailing
cutoff lines of delivery cost waiving or Baoyou. in China with the current support of PEI is not a kind of urban
Fig. 11 shows that Baoyou or free delivery to entire Mainland rural leveler by which people living in remote areas can gain access
China are applied to more than 40% of products we sampled and to the same variety of goods at the same price (because of Baoyou
only 21% of products are presented without Baoyou. There are system) as urbanites. The maps, as well as the JD distribution
areas in East and South East coastal regions, namely, entire strategy discussed earlier, suggest that the distribution system
Jiangsu and Shanghai, part of Zhejiang, part of Fujian, part of may actually reinforce the advantage of living in a large city.
Jiangxi, and entire Guangdong, where all available Baoyou schemes
apply (i.e., those darkest areas inside the black circle on the map). 5. Further discussion and conclusions
This means Baoyou schemes apply to 78% of products in the sam-
ple to be delivered free to a relatively limited region in the country. Our conceptualization of etailing and its logistics support
A flat price indicates large cross-subsidization among potential focuses on the fast-paced co-evolution and development of
consumers living in the Baoyou region, considering that most small Chinas etailing business and PEI. Several typical operational mod-
and medium etailers are concentrated in a few coastal provinces, els are identified, which demonstrate how the etailing business in
such as Zhejiang, Fujian, and Guangdong. Theoretically, people China has grown rapidly through internal or external parcel
who live far from the etailers warehouses, such as in inland pro- express services. Our paper also discusses how this process defines
vinces, can have better deals than buying locally from a real store. the etailing space through (1) the initial establishment of primary
In reality, etailers do not pay a unified fee for each item sold. They markets in major cities by some SC-based e-merchants; (2) OFP
can contract different 3PL firms for different coverage areas and and fulfillment locations that support SC-based e-merchants to dif-
based on different quantities that are expected to sell in each cov- ferentiate themselves from other etailers through faster and timely
ered region. Such a mechanism between e-marketplace-based delivery using their own system; and (3) how e-marketplace-based
etailers and e-marketplace-designated 3PL providers reveals a etailers work with low-cost 3PLs to employ the Baoyou strategy as
mutual dependency between the two. Independent etailers should their joint competitive advantage to cover as many places in the
find low-cost solutions based on intensive competition among 3PL country as possible.
providers to support a low-price strategy. The 3PL firms with speci- Our study demonstrates that the co-evolution of etailing and
fic regional coverage attempt to locate e-shops that have products the PEI produced compound outcomes that would otherwise be
favored by their covered region. impossible as both began almost at the same time in
Although e-marketplace-based etailers can work with 3PLs to China. These outcomes have led to two major categories of
implement their Baoyou strategy to cover more places with lower etailers, namely, e-marketplace-based and SC-based etailers.
tag prices, this implementation works at the cost of delivery time. Most e-marketplace-based etailers are medium and small
The delivery by these 3PL service providers is normally two to enterprises improperly integrated with their distribution network.
three days slower than that by JD if within JDs own delivery range, Their strategy is not focused geographically because they cannot
and most e-shoppers complain about the uncertainty in delivery target geographically specific markets. They typically band
time of these 3PL providers. This situation has provided high-end together in a location to share the economies of scale obtained
PEI firms such as SF, which has focused on B2B customers only, by their logistics service providers (unless they themselves have
an opportunity to enter the B2C business. Although SF rarely a large volume of sales) to address the dispersed and random nat-
provides discounts to e-shoppers, it advocates itself on Taobao ure of their market.
and other e-marketplaces as the only one who provides express SC-based etailers behave opposite to that of e-marketplace-
services nationwide. Fig. 12 shows that SF has one of the most based ones. They gradually invest more in logistics infrastructure
J.J. Wang, Z. Xiao / Journal of Transport Geography 46 (2015) 2034 31

Fig. 11. Various Baoyou schemes used by Tmall etailers, January 2015. Source: Own survey, 500 samples from Tmall.com.

and distribution operations in targeted cities and regions with e-marketplace-based etailers who do not operate their own deliv-
integrated delivery systems, which make them clearly market- ery system nor have bargaining power to obtain stocks from sup-
oriented. They are similar to conventional national chains; that is pliers without first-mile delivery charge, they have to be close to
their assets and manpower are proportional to their sales, espe- either the manufacturing sites or wholesale locations. Mutually
cially e-merchants that sell wide-ranging products such as daily related with this geographical distribution of e-marketplace-
grocery goods (YHD), books and other general consumer products based etailers is the evolution of small- and medium-sized 3PLs
(Amazon China), as well as electronic consumers goods and large and their service coverage. This mutual relationship is reflected
home appliances (JD). in the Baoyou pattern on Taobao (Fig. 11). Consumers who gain
This divergent trend or radiation in evolutionary terms, most in terms of free delivery are not those who live in a place with
between SC-based and e-marketplace-based etailers not only con- high-demand density, but those who live close to the manufactur-
firms the bi-directional causality in the initial stage of co-evolution ing/wholesale locations and better services by 3PLs. In other
between etailing business and PEI, but also reveals different geo- words, similar to the co-location issues in production systems
graphical imprints. Given the integration between etailing and its of innovation industry discussed by Schamp (2010), we identified
supportive logistics, the fulfillment and distribution centers of two different logics in the relationship between co-evolution and
SC-based etailers are co-located with their demand or consump- co-location: vertical integration (as in SC-based firms) and disinte-
tion density (Fig. 9), and they allow product manufacturers gration (as in e-marketplace-based firms) between etailing and its
conduct the first-mile delivery to these centers. Whereas, for the distribution system are keys to determining the physical presence
32 J.J. Wang, Z. Xiao / Journal of Transport Geography 46 (2015) 2034

Fig. 12. Geographical coverage of Shunfeng (SF) for e-commerce delivery in Mainland China. Note: Each note on the map represents a county or city-district. The color scheme
represents the number of villages (in a country) or neighborhoods in a district covered by SF. Source: Compiled by author using data from Shunfeng.com.

of etailer assets, which in turn will mutually affect the develop- 2012; European Commission DG Internal Market and Services,
ment of related PEI firms in the case of disintegration between 2013).
etailers and their logistics support. At this stage, we could not The third trend is further collaboration among e-marketplace
quantify the threshold of assets or scale of e-marketplace-based operators and their clients (i.e., etailers and their logistics service
firms in terms of stock keeping units (SKU), which determines providers). A collective effort to consolidate distribution systems
whether to establish multiple DCs over the country because of of logistics service partners was led by Alibaba. On May 28, 2013,
large variations among different types of goods. its chairman and CEO Jack Ma announced the establishment of a
We observed several trends toward more business sophistica- 100 billion yuan ($16.3 billion) logistics network that will attempt
tion, which can rapidly reshape the retailing and PEI in this country to provide 48-h domestic deliveries. The project, called China
in the coming decade. First, e-marketplace operators (i.e., Alibaba Smart Logistic Network or Cainiao (), is expected to be built
and Tencent) and SC-based e-merchants (i.e., JD and YHD) tend within 10 years to improve efficiency through streamlined ware-
to open their online marketplace for other retailers, particularly house and logistics infrastructure. Although the project sounds
major brands, to open their own official online stores. This strategy impressive, we believe it is too ambitious and idealistic to realize
can blur the line between the two major etailing types and create considering that Alibabas Taobao/Tmall system is not the only e-
direct selling. For example, more OFPs can move from the retailers marketplace, and e-marketplace plus 3PLs is not the only business
regional fulfillment centers to the factorys warehouse for drop model that works in reality. At least three major causes make this
shipping. project unrealistic and difficult to operate. First, firms with integra-
Second, new forms of LDPs with better coalition with 3PL and tion between e-shop front and backdoor logistics as an SC-based
e-marketplace operators are emerging in response to the challenge operation are already in place, as demonstrated in our analysis.
posed by 3PL and SC-based e-merchants. For example, Mail The further growth of these SC-based operations with more inde-
World (), which was established in Shenzhen City in 2013, pendent e-merchants that share the existing logistics systems low-
helps 3PL providers to handle intra-city and last-mile deliveries ers the need for Cainiao. Second, the ability to reach every corner of
of TMall purchases. As of May 2014, it is operating a chain of 15 China is not limited by information and payment software, but by
flag stores and 692 community-franchised stores to address DAPs hardware such as the physical distribution system. Therefore the
so buyers can pick up their purchases even when the delivery time smartness that works in the virtual side of e-commerce will
window does not fit. This trend connects China with many existing not provide significant assistance. Third, and probably the most
studies on the last mile issues over the world (Gevaers et al., 2011; important point, is that current stakeholders, namely, Alibaba
Ehmke, 2012; Lee and Whang, 2001; Kearney, 2011; Madlberger and all designated 3PL providers, do not seem to have the same
and Sester, 2005; McKinnon and Tallam, 2003; McKinsey Global objectives, especially since the latter has different internal struc-
Institute, 2013; Song et al., 2009; MDS Transmodal Limited, tures and market coverage.
J.J. Wang, Z. Xiao / Journal of Transport Geography 46 (2015) 2034 33

The fourth trend is the coexistence of formal and informal sec- appreciation also goes to Ms. Jing Li and Ms. Tina Tsang for their
tors in PEI. Although China has been rapidly growing from a devel- research assistance and technical support.
oping economy to a developed economy, the difference in income
between the rich and poor has also enlarged, which is similar to the References
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