Human Resources

New and Key Titles 2009

HR R
ISK
Y
S T R ATEG
HR

G E M ENT
P L E MANA ENT
PEO M
D E V ELOP TRAINI
NG
AND

www.gowerpublishing.com
PEOPLE MANAGEMENT AND DEVELOPMENT
NEW
Informal Learning
A New Model for Making Sense of Experience
Lloyd Davies
‘This is a very readable and interesting volume that
seeks to explain the learning process in non-technical
language...it is particularly relevant for educators and
those undertaking a mentoring or counselling role,
where the model can be used as a framework for
helping clients.’
Economic Outlook and Business Review
Lloyd Davies puts forward a new way of looking at
experiential learning; a model that identifies the
elements, and points to some of the dynamics.
The book highlights the characteristics that are
common to the learning process, explains how we
learn from experience and why each of us sees our
experiences in different ways and, consequently,
learns different lessons. It provides advice and
guidance on how each of the various elements of
the process can be used to greater effect, both for
individual and group learning, as well as in
mentoring and counselling. The book, which is
based on the author’s research, is written for a wide
readership that includes both learning practitioners
and students.
If individuals and the organizations within which they
work, as students or as employees, understand the
basis on which they learn and can turn the process
from a passive to an active one, the implications for
their development are profound. Lloyd Davies’ model
for Informal Learning provides a relevant, flexible and
significant tool that can offer a sea-change in the way
we all learn.
Contents: Preface; Introduction; Earlier writers;
An outline of the model; Expectations; Emotions;
Opportunity; Learning orientation; Memory;
Observations of experience; Formal knowledge and
our own experience; Reflection and insight; Credibility
checking our experience bank; Possible uses for model;
Bibliography; Index.
Hardback June 2008
978-0-566-08857-5 200 pages £45.00
NEW
The Manager’s Guide to Discipline
Derek Eccleston and Kate Goschen
For most managers, let alone the employees
involved, the disciplinary process can be painful
and embarrassing. Poor performance tends to be
confused with misconduct and consequently carries
the stigma of punishment; this despite the fact that
most company policies and indeed the ACAS Code
(correctly) put emphasis on improving behaviour or
performance, rather than punishment.
Derek Eccleston’s concise guide provides a clear
picture of the purpose and the process of the
disciplinary procedure. This toolkit approach contains
invaluable information and includes clear checklists
and sample letters to help guide managers and
supervisors through the minefield of employment
rights, explaining what to do and how to do it. Written
in a no nonsense way, The Manager’s Guide to
Discipline is free of legal jargon and focuses on the
practical issues throughout. It will help to protect the
organisation, whilst ensuring matters are dealt with,
not left or brushed under the carpet because of a lack
of management confidence.
This essential reference will encourage managers
to approach performance and disciplinary problems
proactively and with more confidence and will
significantly reduce the risk of getting it wrong.
Paperback October 2008
978-0-566-08855-1 124 pages £15.00
E-Newsletter
For over 10 years we have provided
a free monthly email news service,
which provides a brief overview of
all our new titles and links into our
catalogue should you wish to read
more or see sample pages.
Regular extra discounts are also
offered in this newsletter.
To sign up please email: newsletter@gowerpub.com
or alternatively join via our website.

The Development Game
Improving Your Communication Skills
Peter Gerrickens
Peter Gerrickens’ The Development Game is the
follow-up to his hugely successful The Feedback Game,
which has sold over 80,000 copies in 12 languages.
Self-awareness is a prerequisite of any planned
process of personal development. The good news is
that most people leap at the chance to find out the
answer to questions about themselves such as: ‘How
good am I at explaining what I want?’, ‘What do other
people think of me when I talk to them?’, or ‘How
successful am I as a teambuilder?’.
It gives people a means of asking and answering
these (and other) questions and discovering whether
they possess the skills they need to communicate and
relate effectively to others. The Development Game has
sold over 20,000 copies in 6 languages.
Boxed Game 2000
978-0-566-08402-7 £47.50+VAT
The Development Games Manual
Improving Your Communication Skills
Peter Gerrickens
This manual complements the Development Game.
The manual explores ways of playing and applying the
Development Game and includes 30 original games
that all use the 60 cards.
The Game helps you to:
• Identify skills you think are important
• Determine how far you have mastered these skills
• Be aware of how others assess these skills
• Realize your weaker skills which need better
command.
Overall, it provides you with a springboard for
prioritizing and planning your own development.
Looseleaf 2000
978-0-566-08403-4 128 pages £110.00
NEW
EDITION
Making the Connections
Using Internal Communication
to Turn Strategy into Action
Second Edition
Bill Quirke
‘Bill Quirke is one of the philosophers of good
organizational communication. From an
enviable depth of real world experience with real
organizations, he has written an important book not
only for communication professionals but also for
organizational senior leaders, who must understand
that effective communication doesn’t just happen.
It must be led and nurtured. Quirke tells exactly how
to do that in a highly readable book.’
Roger D’Aprix, Vice President, ROI Communication,
author of The Credible Company
Bill Quirke demonstrates practically how
businesses can use internal communication to
achieve differentiation, to improve their quality,
customer service, and innovation, and to manage
change more effectively. He describes the why, the
what and the how of internal communication – why
business needs better communication to achieve
its objectives, what internal communication needs
to deliver to add value, and how organizations need
to manage their communication for best results.
This edition contains a wealth of new material,
with pragmatic advice and new case studies.
Four new chapters cover how to develop internal
communication strategy, global communication,
engaging employees, and helping leaders
communicate more effectively.
Contents: Getting more value from internal
communication; Turning strategy into action;
Going global and restructuring; Leading engagement;
Making change happen; Engaging employees
face to face; Communicating initiatives and
projects; Planning and managing communication;
Repositioning the role of the internal communication
function; Measuring impact; Index.
Paperback June 2008
978-0-566-08780-6 384 pages £29.50
 NEW
EDITION
The CEO: Chief Engagement Officer
Turning Hierarchy Upside Down
to Drive Performance
John Smythe
‘This is the most significant book for internal
communicators in 25 years. Not since Roger D’Aprix’s
Communicating for Productivity in 1982 has there
been a book more likely to impact what communicators
do on the job than this one...if you buy one book this
decade this is the one. Strongly recommended.’
Strategic Communication Management (Australia)
The Chief Engagement Officer explores a management
philosophy which recognises the value of opening
up decision making to the right groups to improve
the quality of decisions and change, accelerate
execution and broaden ownership.
John Smythe asks what the concept of engagement
means for employer and employee; tests whether
and how it is different from internal communication
and provides a practical framework for those who
want to engage colleagues but need advice based
on applied experience.
The book includes a tapestry of reports from
organisations who are engaging their employees
to drive performance and change. The author
demonstrates how powerful models, developed
from his work at SmytheDorwardLambert, his time
as an organisational fellow with McKinsey and
Company, and his consultancy with Engage for
Change, can be used to take this process forward
in any organisation.
The Chief Engagement Officer is a highly readable
guide to the revolution that is needed in employee
communication and organisational leadership
from one of the most experienced and well-regarded
experts on employee communication.
Paperback 2007
978-0-566-08561-1 226 pages £25.00
Action Learning for Managers
Second Edition
Mike Pedler
Action Learning for Managers is a clear, concise
and straightforward guide to this well-established
approach to problem solving and learning
in groups that enables change in individuals,
teams, organisations and systems. Through
action learning people develop themselves and
build the relationships that are the key to improving
operations and bringing about innovations. With
questionnaires, checklists, examples and practical
advice, this book includes everything you need to
get started.
Contents: Introduction; What is action learning?;
Will it work in my organisation?; What does an
action learning programme look like?; How does an
action learning set work?; What is an action learning
problem?; What skills are developed in action learning?;
How do you evaluate action learning?; Surely action
learning can’t do everything?; Where can I get more
information?; Index.
Paperback June 2008
978-0-566-08863-6 98 pages £9.99
Handbook of Corporate University
Development
Managing Strategic Learning Initiatives in Public and
Private Domains
Edited by Rob Paton, Geoff Peters,
John Storey and Scott Taylor
‘The Editors can be congratulated on an excellent
publication. It gives extensive coverage of a variety
of aspects concerning corporate universities, which
makes it both a good introductory text, as well as a
must-read for those who already are experienced in
the business of corporate universities.’
The Electronic Library
Hardback 2005
978-0-566-08583-3 306 pages £95.00
Talent Assessment
A New Strategy for Talent Management
Tony Davis with Maggie Cutt, Neil Flynn,
Peter Mowl and Simon Orme
‘This is a solid, hardworking manual that gathers
together any pertinent material on its subject...
Surprisingly though, for a reference work of this
nature, it also takes the reader into some difficult
territory and asks tough questions...There is plenty
of material that an HR or training department could
implement directly...Keeping a copy of this in the
corporate library is equivalent to having a consultant
to hand. Its cover price reflects the value of the
information and tools inside, and as such it is
remarkable value. Useful 5/5, Well-written 4/5,
Value for money 5/5.’ Personnel Today
Talent Assessment demonstrates how to manage
the needs of the individual employees and those
of the organization in parallel; how to identify the
aspirational and development needs of potential
top performers and how to manage them sensibly.
This involves using techniques to assess their
mindsets, behaviours and skills and then providing
effective training, development and performance
management interventions.
IT is an increasingly important support and enabler
of this kind of process and the authors provide
guidance on the process and content required
for a talent management database. There is also
a chapter exploring the critical operation role of
HR in talent management.
The book is filled with practical examples and
mini-case studies to help you apply the various
techniques. It provides positive, practical guidelines
to encourage you to implement a suitable talent
management programme as well as introducing
more advanced aspects of the subject, particularly
in terms of assessing suitable candidates for this
way of managing your organization’s future.
Hardback 2007
978-0-566-08731-8 256 pages £60.00
Managing the Psychological Contract
Using the Personal Deal to Increase Business
Performance
Michael Wellin
‘This is a wide ranging and, above all, practical
treatment of an idea that has hitherto been the
province of OD practitioners and experienced
HR professionals. In managerial terms it unpicks the
jargon, and gives real practical examples of how to
maximise the impact of the “Personal Deal” for all
employees. A timely and important contribution that
will be of real help for managers in all industries.’
Mike Mister, Global Director, Executive Development,
Ernst & Young Global Limited
This is the first book which shows how the
psychological contract can be used in practice.
Michael Wellin advocates going beyond the traditional
static view of the psychological contract between the
organisation and its employees. He shows how to
create unique and dynamic customised personal deals
between people and teams.
He does this by showing how to make personal deals
explicit and mutual, and provides practical tips for
leaders, employees and HR professionals. Separate
chapters are devoted to leadership, culture change
and strategic HR management. There is also a chapter
of practical ideas for individuals who want to change
their personal deal at work.
The author’s ideas are based on his own research
and consultancy experience as well as the latest
business school research. The book has a number
of case studies showing how different organisations
use the psychological contract.
This is an important and extremely readable book for
all those concerned with the improved performance
of people and organisations.
Hardback 2007
978-0-566-08726-4 260 pages £60.00
eBook 978-0-7546-8189-2
STRATEGY
NEW
The Invisible Organization
How Informal Networks can Lead
Organizational Change
Neil Farmer
‘If only we had this book when HR set out to gain
professional recognition and make a strategic
contribution. Its a little way out, it takes chances,
it makes us vulnerable and it finally helps HR stand
up and be counted. An exciting and refreshing rethink
on HR’s contribution to organisational change.’
Graham White, Director of HR,
Westminster City Council
We are on the verge of major breakthroughs in
change management, knowledge management,
organizational design, talent management, employee
engagement, innovation, outsourcing and almost all
of the traditional approaches to HR. Managing and
motivating people effectively in a turbulent,
fast-changing world is, for the first time, about to
enter the executive’s comfort zone.
Neil Farmer explains how to adapt your organization
to the informal networks that form most of the
basis for communication between managers and
employees. It is possible to identify accurately who
the key players are across informal personal networks
and this book explores the key themes.
Contents: Preface – The birth of an insight. ‘The
Invisible Organization’: Highlights of the book. The
failure of business leadership; The importance of
influencers; The importance of informal employee
networks; Balancing formal and informal employee
networks; Throwing out those tired old HR models;
Managing your business using informal employee
Networks; Appendices: Using informal networks –
questions and answers; Final reflections on ‘leadership
and change’. References; Index.
Hardback November 2008
978-0-566-08877-3 224 pages £60.00
HR Transformation Technology
Delivering Systems to Support the New HR Model
Allan Boroughs, Les Palmer and Ian Hunter
HR Transformation Technology is a complete,
business-orientated guide to the planning, design and
delivery of HR information systems. It spells out the
full scope of the applications required to support HR
shared services and business partner roles and goes
on to set out the step-by-step process for managing
the delivery of a major HR information system project,
and ensure it remains on schedule and on budget.
HR Transformation Technology provides:
• An understanding of the role of IT in HR
and the way in which it supports key elements
such as the HR shared service centre and HR
Business Partners
• A clear picture of the features and benefits
of the main types of HR IT application and an
overview of what can commonly go wrong
• The knowledge to build and communicate
a definitive business case for the project
• Details of the processes to be followed when
defining what you need and selecting the
partners who can deliver it.
This book is indispensable for anyone with
responsibility for delivering HR systems.
Contents: Part 1 The Role of Technology in the
HR Function: How the HR function has evolved;
The evolution of HR technology. Part 2 Core HR
Technologies for the New Model: Technology in
the HR Service Centre. Part 3 Managing the
Transition: Linking strategy and technology; Project
definition and start-up; Project initiation and feasibility;
Selecting the technology; Delivering HR technology.
Part 4 Building on Experience: Lessons learned;
Case studies. Index.
Hardback April 2008
978-0-566-08833-9 230 pages £65.00
eBook 978-0-7546-8372-8
Human Resources Outsourcing
Solutions, Suppliers, Key Processes and the
Current Market
Ian Hunter and Jane Saunders
This Orion Partners’ report addresses the main
considerations for an organization investigating
a large-scale transference of HR transactional
activity to an outsource provider. The report
also provides an overview of the market for HR
outsourcing services in Europe. There are sections
profiling each of the main outsourcing providers
in the UK and continental Europe and case studies
drawn from both the public and private sector.
Human Resources Outsourcing agreements,
which typically run for seven years or more, have
a critical influence on any organization’s ability to
deliver its long-term strategy. The Orion Partners’
report is a valuable contribution to identifying the
right model, locating the right partner and realising
the value of one of the most important elements
in the current strategic investment for large
organizations. It also provides helpful advice on
how to manage the impact of outsourcing on the
retained HR team.
A4 Hardback 2007
978-0-566-08801-8 92 pages £75.00
e-HR
Using Intranets to Improve the Effectiveness
of Your People
Bryan Hopkins and James Markham
‘...If your organisation is contemplating the
introduction of HR technology, and you need to weigh
up the pros and cons before investing in it, this book
will be of enormous help. It is well-written and steers
clear of IT jargon. Best of all, it promotes the
introduction of technology for shared services in a
format that is easy to understand.’ Personnel Today
Hardback 2003
978-0-566-08539-0 256 pages £60.00
eBook 978-0-566-08953-4
How To Get Best Value From HR
The Shared Services Option
Peter Reilly and Tony Williams
An efficient and cost-effective HR function
is essential to the successful running of any
organization. And yet for many businesses it
is impossible or costly to have HR staff in every
office. This is particularly true for companies who
have many branches, such as banks and building
societies. So what are they to do? Increasingly
they are turning to shared services by creating
a unit within the organization that typically
undertakes personnel administration and basic
operational support. This may be delivered to
managers and employees through some
combination of call centre, personal contact
or intranet.
This book explains what shared services are and
what they look like for the HR function. It describes
why organizations opt for shared services and what
activities are included. It sets out the relationship
between shared services and the other HR activities,
and between HR and line management.
How To Get Best Value From HR outlines the process
of introducing shared services, from identifying
customer needs through designing the structure
to implementation and monitoring. It also outlines
the likely pitfalls and, importantly, offers possible
solutions. In particular the book highlights the big
design issues, including whether to outsource
services, where a shared services centre should
be located, how services should be delivered and
organized, including through the option of e-HR.
Crucially it features an extended case study of the
Royal Bank of Scotland’s experience of introducing
HR shared services, providing a unique insight into
the reality of this new way of working.
Hardback 2003
978-0-566-08495-9 160 pages £60.00
eBook 978-0-566-08964-0
Strategic HR
Building the Capability to Deliver
Peter Reilly and Tony Williams
‘There are surprisingly few books about the HR
function itself, rather than its policies, set in a
UK context. Of those, there are very few good
ones – and this book is definitely one of them.’
Duncan Brown, Assistant Director-General
CIPD in People Management Magazine
‘...a comprehensive and reflective volume that should
prove to be a valuable information source for teachers,
students and practitioners within the HR field.’
Economic Outlook and Business Review
This book looks at the developments that have
brought HR to its present position. It sets out
a vision of where HR might be headed, including
a definition of its role and activities. It identifies
a number of challenges that HR will have to face
if it is to be effective. These include not just skills,
but problems with structures and relationships with
stakeholders, be they line managers or employees.
The authors also highlight ways of monitoring HR
performance and of demonstrating its value. It all
adds up to an authoritative reference guide for all
HR directors seeking to define their role and future
aims, for those new to the function on the challenges
they will face, and for senior executives on what
they should expect the added value to be from
their HR function.
Contents: Introduction. Part 1 The Story So Far:
The changing nature of HR; The HR function now.
Part 2 Where Next for HR?: New role; New content;
New relationships; New structures and roles; New
skills; New technology; New approach to monitoring
and evaluation. Part 3 Impediments to Success…
and Some Solutions: The challenge of positioning;
Solution to positioning challenges; Challenges with
the operating model: structures and roles; Challenges
of capability; Capability solutions. Conclusion; Index.
Hardback 2006
978-0-566-08674-8 242 pages £60.00
eBook 978-0-7546-8312-4
Communicating Strategy
Phil Jones
‘Each chapter of Communicating Strategy poses
practical business strategy questions. If you can
answer them, you’ve obviously read the book – if you
can’t it’s time you did!’
Philip Dearing, Managing Director, Mutual One Ltd
Phil Jones’ Communicating Strategy is designed
to help you communicate your strategy in a
compelling and effective way, and dramatically
improve implementation and the resulting
outcomes. It provides a clear framework for building
a communication plan as well as practical information,
techniques, tools, tips and exercises that can be
applied to explain and deliver a complete and
coherent message.
There is guidance on how to identify likely obstacles
to change and how the psychology behind your story
– and the language you use – can help create change
champions; as well as details of how to use metaphor,
quotations and imagery to paint a vivid picture.
The author also explores the reasons why your
organization’s structure, processes and culture
may stifle your story and the steps you can take
to align each of these to the strategy.
This is an exceptional book that includes elements
of organizational theory, human psychology and
good, straightforward common sense.
If you believe that people will do a better job if they
understand what you are thinking and what you
want, this book is for you.
Contents: They don’t get the strategy; Ten heresies;
Communicate what, to whom and why?; Understanding
and motivating change; What’s in it for…?; Developing
the story of the strategy; Let me tell you a story;
The aligned management team; The handcuffed
organization; Developing your communications
strategy and plan; Final thoughts; Index.
Paperback February 2008
978-0-566-08810-0 198 pages £25.00
eBook 978-0-7546-8288-2
Requisite Organization
A Total System for Effective Managerial
Organization and Managerial Leadership
for the 21st Century
Second Edition
Elliott Jaques
‘This book is required reading for CEOs or anyone
responsible for designing and leading an organization.
Requisite Organization is Elliott Jaques at his best.
His ideas about organizations and people are down
to earth and practical. We are using them.’
A F Smith, President and Chairman,
Gilbert Associates, Inc
‘A remarkable book that should be read by anyone
seriously interested in understanding what makes
organizations work.’ Long Range Planning
Jaques has written a practical high-level,
how-to book, that applies to all kinds of working
organizations – industrial, commercial, service
and public. He sets out a totally new way of doing
business. Step by step, he builds up the concepts,
and then introduces the working procedures to
enable CEOs and senior executives, managers,
and HR specialists, to develop requisite organization
for themselves – in other words, organization which
enhances creativity, productive effectiveness, human
satisfaction and excellent morale.
Requisite Organization challenges all of our current
methods and assumptions in the field of organization,
leadership and management, and presents a unified
total management system built upon a rigorous
theoretical base, Stratified Systems Theory.
Any enterprise can gain a competitive edge in the
short-term by introducing new products and services.
In the long-term, however, an adaptive and successful
enterprise calls for soundly structured organization
with effective staffing and managerial leadership at
every level – a requisite organization.
Hardback 1997
978-0-566-07940-5 290 pages £57.50
Systems Leadership
Creating Positive Organisations
Ian Macdonald, Catherine Burke
and Karl Stewart
This book is concerned with how people come together
to achieve a productive purpose. Human survival has
always depended upon our ability to form and sustain
social organisations. People have a deep need to
be creative and to belong. By creating positive
organisations we can fulfil these needs and build
a worthwhile society. Such organisations do not
occur by chance; they are created by the hard work
of leaders and members and influenced by the way
the organisation is designed, especially its systems.
This book outlines that work; how to build a positive
organisation in terms of general principles and
practical examples. Understanding and applying this
work requires discipline and creativity. The authors
show the significant positive results that can be
achieved and detail a range of case studies. Unlike
some books which are based on goals, objectives
or visions this book concentrates on how this can
be achieved.
This work has been applied in businesses, social
service agencies, hospitals, city governments,
national governments, armies, churches, public
utilities, indigenous communities, schools and other
unique organisations. It is intended to help leaders
create more humane and productive organisations
that can both meet their objectives and improve the
human condition. It does so by presenting a coherent
theory exemplified by numerous cases and practical
experience. As more than one leader has commented,
‘this stuff actually works’.
The CD supplied with the book contains 11 case studies
which look at the application of systems leadership
techniques in a range of organisational contexts.
Hardback 2006
978-0-566-08700-4 312 pages £55.00
eBook 978-0-7546-8313-1
Practical Succession Management
How to Future-Proof Your Organisation
Andrew Munro
Succession management, often little more than
an annual form-filling chore and a throwback to
‘chess board’ charting of 1950s multinationals,
needs revitalisation to become a key driver
of organisational renewal in the twenty-first
century. Whilst recent corporate failings have
focused attention on the difficulties of leadership
succession, those organisations which have made
the transition to greatness have understood the
impact of strategic resourcing in renewing their
leadership capability and character.
The challenge for organisations is reconciling
leadership demand and supply. When it may be
impossible to say what your organisation will look
like in three years time, or what strategy it will be
pursuing, demand becomes difficult to predict.
And in an era of shifting career realities, supply
management needs to be more than an analysis
of the age profile of the leadership population.
Practical Succession Management is a response to
the increasing relevance of proactive succession
management but the widespread difficulty of
making it happen. The author focuses on the
business realities of succession management
rather than provide a conceptualisation of how
it might work in principle or simply headline
a series of corporate ‘just so’ stories.
In a robust evaluation of relevant research and
imaginative practice, Andrew Munro maps out
the battlegrounds for succession management,
with tools and techniques to guide readers
from start to finish. The result is a book that will
stimulate and challenge your thinking in opening
up new options and provide practical methodologies
to advance strategic resourcing within your
organisation.
Hardback 2005
978-0-566-08570-3 268 pages £60.00
Senior Executive Reward
Key Models and Practices
Sandy Pepper
‘...should be essential reading for everyone, from
CIPD students to HR directors and remuneration
committee chairs. Sandy Pepper, a partner at
PricewaterhouseCoopers, shows commendable
vision and independence in writing this short yet
informative work.’
Duncan Brown, Assistant director-general,
CIPD in People Management
Executive pay remains a contentious topic for many
organizations. Unfortunately for company executives,
much of the writing about it is either sensationalist
or highly academic; none of it much help to the
reader looking for a balanced and informed view
of the subject.
Sandy Pepper provides company executives,
investors, and advisers with a summary of the
main theories (from economics, game theory and
the behavioural sciences) and best practices (in
corporate governance, tax, accounting, compliance
and so on) that relate to the compensation of senior
executives. He also reviews the current state of
corporate governance as it affects executive reward
in Europe and the US. And he backs the text up
with case study examples.
Senior Executive Reward is an intelligent, practical
and balanced explanation of the basis on which
modern executives are compensated – and why.
It is must-have reading for anyone who is interested
in the complex and often controversial topic of
executive pay, particularly remuneration committee
members, professional advisers and senior executives
anxious to understand for themselves (and explain
to others) the basis on which they are rewarded.
Hardback 2006
978-0-566-08733-2 102 pages £47.50
eBook 978-0-7546-8310-0

HR Business Partners
Ian Hunter, Jane Saunders, Allan Burroughs
and Simon Constance
‘A detailed, useful and practical guide to realizing the
potential of HR in any organization.’
Brian Wishart,
European Head of Organizational Development,
BP Group
This book highlights the changes and challenges to
the role of the HR Business Partner, overviewing the
emerging service delivery models for the HR function
(in particular the development of shared services and
outsourcing options) and what this means for the HR
Business Partner (HRBP) in the modern enterprise.
The purpose of this book is to provide a conceptual
framework and practical advice, based on real life
case studies and recent research, into how HR
Business Partners best add value to the organization.
The authors have extensive experience of working in
the area of HR restructuring and have consistently
come up against confusion and contradiction about
what is the new role of the HR Manager/Business
Partner in supporting business managers in the
delivery of strategic and tactical objectives.
Contents: The evolution of HR. Part 1 The HR
Business Partner Model in Practice: The HR BP
role; The role of the shared service centre; The role
of the HR centre of excellence; The role of outsourcing;
What does this mean for the line manager? Part 2 HR
Technology – The Business Partner Toolkit: The HR
BP and technology; Integrated solutions or ‘best of
breed’; Functional scope and business requirements;
The business case for technology investment.
Part 3 Completing the Jigsaw: The role of the HR
BP – the line manager’s viewpoint; Measurement
of success; Capabilities for successful business
partnering; Developing the HR BP; Selection and
career management for business partners; Lessons
learnt implementing the HR BP model. Index.
Hardback 2006
978-0-566-08625-0 184 pages £55.00
eBook 978-0-7546-8299-8
TRAINING
NEW
Improving Learning Transfer
A Guide to Getting More Out of What You
Put Into Your Training
Cyril Kirwan
‘...In this well organised and practical book, learning
providers, those charged with organizing training,
and managers will all gain an understanding of the
role they play in contributing to successful learning
transfer...’
Mary O’Rafferty, Director, Leadership and
Management, Institute of Public Administration
Cyril Kirwan’s Improving Learning Transfer, addresses
this critical issue at a number of levels. Firstly, it
explores what learning transfer actually is (it’s about
application of learning back at work, as well as
maintenance of that learning over time).
Secondly, it describes the main factors that affect
transfer, in terms of trainee characteristics, training
design factors, and work environment characteristics.
It also examines how those factors exert their effect,
which ones are more important, how they interact
with one another, and in doing so constructs a
practical learning transfer model for practitioners.
The book also describes in some detail what the
various factors working for or against learning
transfer look like in practice. Finally, using case
studies, it points the way towards what can be done
before, during and after training to improve the rate
of transfer.
This highly practical book will help trainers,
development specialists and line managers ensure
that their training is about real outcomes and not
just inputs.
Contents: Introduction: Setting the scene; Learning
and learning transfer; Getting the programme right;
Bridging the gap; Getting the work environment
right; It’s up to you – making it happen; Dealing with
resistance; Measuring learning outcomes; How to
improve learning transfer. Appendix; Index
Hardback February 2009
978-0-566-08844-5 222 pages £55.00
eBook 978-0-566-08986-2
 COMING
SOON
Emotional Intelligence
Activities for Developing You and Your Business
Ann Cartwright and Amanda Solloway
Building rapport, communicating and establishing
trust with people, as a line manager, as part of a
department or a temporary project team, involves a
fundamental set of human and business skills. And
yet this set of skills is also the area where the majority
of managers feel least equipped to cope.
Emotional intelligence is, at its heart, all about
self-awareness; an understanding of how people
relate and respond to you. This collection of training
activities provides managers and employees with
a series of proven exercises for raising personal
and social awareness, skills for managing self and
relationships with others. Each activity includes
detailed instructions for the user or facilitator as well
as copies of any handout materials.
The collection is available as a loose-leaf manual or
on CD-ROM.
Contents: Core skills of emotional intelligence;
Activities for self-awareness; Activities for
self-management; Social awareness; Relationship
management; Inspirational leadership; Sample
workshops outlines.
A4 Looseleaf April 2009
978-0-566-08836-0 376 pages c. £200.00
CD-ROM April 2009
978-0-566-08909-1 c. £200.00+VAT
Gower Website
The Gower site offers 1000 Gower
management books and 400
training materials. 10% discount
on all online orders along with the
facility to download or print our catalogue from PDF.
Our website also includes full contents for all books
and sample chapter to view and download.
www.gowerpublishing.com
Activity-Based Training Design
Transforming the Learning of Knowledge
John Rodwell
Activity-Based Training Design shows you how to
design new training sessions or transform existing
sessions using tools and techniques that engage
the participants, promote the effective learning of
knowledge, and are fun to work with. It provides you
with active reading techniques like Info Hunt, card-sort
activities like Washing Line and ideas for games and
activity boards like The Evaluation Game.
Overall, this is a book that provides the tools and
techniques for transforming a training session into
an accelerated learning activity.
Hardback 2007
978-0-566-08796-7 194 pages £55.00
Kennedys’ Simulations for
Negotiation Training
Third Edition
Gavin and Florence Kennedy
This wide-ranging and proven collection of 30 exercises,
now updated and with new simulations and cases,
should be extremely useful to anyone responsible
for developing negotiation skills as well as to those
training in sales, purchasing, people management and
problem solving. The simulations are graded ‘basic’,
‘intermediate’ or ‘advanced’ and provide scenarios
suitable for managers wishing to improve negotiation
skills, whatever their level. Professor Kennedy also
provides guidance on how to prepare for simulations,
controlling the exercises, evaluating the outcome
and using observers, together with comprehensive
guidance on the 4-phase ‘wants’ method of negotiating.
A4 Looseleaf 2007
978-0-566-08738-7 324 pages £175.00 + VAT
CD-ROM 2007
978-0-566-08739-4 £175.00 + VAT
RISK
NEW
Hacking the Human
Social Engineering Techniques and
Security Countermeasures
Ian Mann
‘Full of ideas and angles that turn day-to-day security
management on its head. For years the security
business has ground away at technical issues that
company boards don’t understand...this book lays
open the reality of ‘real’ security – the security that
the CEO understands and worries about.’
Jon Pumfleet, Head of Information Security
Information security is about people, yet in most
organizations protection remains focused on
technical countermeasures.
Ian Mann turns the black art of social engineering
into an information security risk that can be
understood, measured and managed effectively. The
text highlights the main sources of risk from social
engineering and draws on psychological models to
explain the basis for human vulnerabilities. Chapters
on vulnerability mapping, developing a range of
protection systems and awareness training provide
a practical and authoritative guide to the risks and
countermeasures that are available.
Ian Mann provides a rich mix of examples, applied
research and practical solutions that will enable you
to assess the level of risk in your organization. If you
are responsible for physical or information security
or the protection of your business and employees
from significant risk, then Hacking the Human is a
must-read.
Contents: Introduction; Part One The Risks: What
is social engineering?; Understanding your risks;
People, your weakest link; Limitations to current
security thinking. Part Two Understanding Human
Vulnerabilities: Trust me; Reading a person;
Subconscious mind; Parent, Adult, Child. Part Three
Countermeasures: Vulnerability mapping; Protection
systems; Awareness and Training; Testing. Index.
Hardback November 2008
978-0-566-08773-8 266 pages £80.00
eBook 978-0-7546-9351-2
Information Security
and Employee Behaviour
How to Reduce Risk Through Employee Education,
Training and Awareness
Angus McIlwraith
‘Information is every organisation’s most prized
asset. This book will be essential reading for
organisations which, although content with the
technical security measures in place, nonetheless
have concerns over whether their staff have
sufficient understanding of this area.’
Information Security Specialist Group Magazine
Research suggests that between 60 and 75% of all
information security incidents are the result of a lack
of knowledge and/or understanding amongst an
organization’s own staff, and yet the great majority
of money spent protecting systems is focused on
creating technical defences against external threats.
Angus McIlwraith’s book explains how corporate
culture affects perceptions of risk and information
security, and how this in turn affects employee
behaviour. He then provides a pragmatic approach
for educating and training employees in information
security and explains how different metrics can be
used to assess awareness and behaviour.
Information security awareness will always be an
ongoing struggle against complacency, problems
associated with new systems and technology,
and the challenge of other more glamorous and
often short term priorities. This book will help you
develop the capability and culture that will enable
your organization to avoid or reduce the impact
of unwanted security breaches.
Contents: Introduction. Part 1 A Framework for
Understanding: Employee risk; Security culture; How
are we perceived?; Summary. Part 2 A Framework for
Implementation: Practical strategies and techniques;
Measuring awareness; Delivery media and graphic
design; Conclusions; Bibliography; Index.
Hardback 2006
978-0-566-08647-2 176 pages £60.00
eBook 978-0-7546-8301-8
Vetting and Monitoring Employees
A Guide for HR Practitioners
Gillian Howard
Most employers will at some time need to monitor,
record and read e-mails sent and received by
their staff, or check on their employees’ use of
the telephone and internet, or access business
correspondence received at work but addressed
to a member of staff. There may also be clear cases
where covert surveillance either by video camera
or private investigators is considered as a means
to collect evidence of criminal activity on site.
The law in this area is complex and, in some
cases, contradictory.
Gillian Howard aims to set out the law clearly and
give practical guidance, both to employers as to their
legal rights, and to employees as to what safeguards
to their privacy the law gives them. She provides
precedents and useful examples of policies and
procedures for monitoring employees at work.
Vetting staff before taking them into employment
can be equally fraught with legal issues. The Data
Protection Act 1998 requires employers to obtain
explicit consent from an employee before seeking
and using certain sensitive information. This book
gives guidance in this difficult area of employment
law with practical advice, precedents and policies,
and details of legal interpretations of the law by the
Courts and Employment Tribunals.
Contents: Introduction; The law on monitoring
telephone calls and emails and internet regulation;
Monitoring telephone calls; Discipline and dismissing
employees; Harassment, diversity and pornography;
Covert surveillance and Data Protection; Data
Protection and Freedom of Information; Human rights
and monitoring employees; Pre-employment checks
and references; Defamation and the internet; Email
and internet policies and procedures; Appendices:
Policy documents; Index.
Hardback 2006
978-0-566-08613-7 206 pages £60.00
Age Discrimination in Employment
Malcolm Sargeant
Increased life expectancy and an ageing workforce
have highlighted the problem of age discrimination
in developed countries. Malcolm Sargeant’s Age
Discrimination in Employment is an encyclopedic
guide for HR specialists and employment lawyers
to the nature of age discrimination in the workplace
in a number of countries, along with a discussion
of the main thrust of employment law in this area,
including an analysis of the Employment Equality
(Age) Regulations 2006.
The book opens with a consideration of what
age discrimination is and how it manifests itself
at the workplace and elsewhere. It also breaks
discrimination down by age (discrimination
against young, middle, old and senior age
employees) and explores multiple discrimination,
including age and gender, ethnicity, sexual
orientation, and disability. An important reference
for HR departments, policy-makers and others
concerned with organizational culture and
development, discrimination, and social policy.
Contents: Age discrimination; United Kingdom
perspectives; European perspectives and the
Framework Directive; Age discrimination at work;
Retirement; Experiences in other countries; Multiple
discrimination; The Employment Equality (Age)
Regulations 2006; Bibliography; Index.
Hardback 2007
978-0-566-08774-5 242 pages £70.00
eBook 978-0-7546-8896-9
eBooks
All Ashgate and Gower titles that
feature an eISBN are available to
purchase in eBook format via eBook
providers. For more information see:
www.gowerpublishing.com/ebooks
Gower eBooks are also available on a subscription
basis from: www.exacteditions.com/library/gower
Addiction at Work
Tackling Drug Use and Misuse in the Workplace
Edited by Hamid Ghodse
Written by some of the world-authorities on drug
use in the workplace, Addiction at Work enables you
to understand the background and extent of the
problem: the cost of drug abuse to your organization;
the role your own organizational culture may have in
encouraging drug misuse; the risks associated with
dangerous or stressful jobs. There are also chapters
to help you understand the symptoms of drug abuse
and the potential risks associated with perfectly legal
prescription or over-the-counter medicines.
Hardback 2005
978-0-566-08619-9 278 pages £80.00
Data Protection for the HR Manager
Mandy Webster
‘…This document is very useful guidance in
an increasingly complex area of HR practice.
The suggested actions and various tables make
it a useful reference tool.’
Nigel Trowbridge, Company Secretary,
The Walbrook Group, UK
Mandy Webster’s book provides a practical and
comprehensive guide to the complex issue of data
protection within human resources, looking at the
implications throughout the employment lifecycle.
It effectively brings together the strict legal
requirements with best practice standards of
relevant codes of practice, including the
Employment Practices Data Protection Code.
If you are an HR manager and concerned to stay on
the right side of the law of data protection, then this
book is your essential reference.
Hardback 2003
978-0-566-08596-3 160 pages £55.00
Deception at Work
Investigating and Countering Lies
and Fraud Strategies
Michael J. Comer and Timothy E. Stephens
‘To sum up, this is another Comer masterpiece worth
studying deeply by anyone whose job means facing
tricky, deceitful or plain lying people.’
Professional Security
Deception at Work tells you how to recognize and
deal with lies, in meetings, negotiations, discussions
and in writing. It is guaranteed to make you a more
effective and confident operator, no matter what
job you do. Simply leaving the book on your desk
for others to see will improve your chances of not
being deceived.
It exposes deception in all of its forms, linking the
authors’ 40 years of experience in dealing with
fraudsters with the most recent findings on MRI
scanning and the human brain. It explains how,
why and in what circumstances both achievement
and exculpatory lies are told, and how they can
be resolved. It sets out a low key but effective plan
for dealing with liars in all shapes and sizes, from
confidence tricksters to malingerers and hard-nosed
fraudsters.
This ground-breaking work includes the most
comprehensive summary of the clues to deception
of any book currently in print.
Contents: List of figures; List of tables; List of Mind
Maps®; Foreword; Prologue. Part 1 The Problem
of Deception: Introduction; Taxonomy; The human
mind; Signs of deception. Part 2 Countermeasures:
Planning investigations and legal background
for tough interviews; Planning tough interviews;
Conducting tough interviews; Dealing with deceptions
in writing; Other applications. Part 3 In Court: Giving
evidence. Part 4 Golf: Golf and the cunning plan.
Appendix 1 Suspects checklist; Appendix 2 Elimination
questionnaire; Appendix 3 CIA witness statement
form; Appendix 4 RIPA analysis; Index.
Hardback 2004
978-0-566-08636-6 480 pages £70.00
Order form Return to: Gower Publishing Direct Sales, Bookpoint Ltd, 130 Milton Park, Abingdon, Oxon, OX14 4SB;
Tel: +44 (0)1235 827730; Fax: +44 (0)1235 400454; E-mail: gower@bookpoint.co.uk;
Order online at www.gowerpublishing.com to receive a 10% discount
QTY TITLE ISBN PRICE
 978-0-566- £
 978-0-566- £
 978-0-566- £
 978-0-566- £
 978-0-566- £
 978-0-566-
£
 978-0-566- £
 978-0-566- £
 978-0-566- £
 978-0-566- £
 978-0-566- £
 978-0-566- £

eBooks All Ashgate and Gower eBooks can be purchased from

Sub Total ______
suppliers listed at: www.gowerpublishing.com/ebooks
Gower eBooks are also available on a subscription basis from:
www.exacteditions.com/library/gower P&P: £3.95 (UK) / £7.50 (ROW) _ ______

 I enclose a cheque for £_ ______ made payable to Bookpoint Ltd Total _______
 Please invoice me / my organization
 Please charge £________ to my Mastercard/American Express/Visa* *Circle which applies

Card No:             Expiry Date:  / 

Address details (BLOCK CAPITALS PLEASE) Please quote order reference G9AZK

Name _ __________________________________ Job Title _ ___________________________

Organization ___________________________________________________________________
Address _ _____________________________________________________________________
_____________________________________________________________________________
Post/Zipcode _______________________________ C
ountry __________________________
Telephone_ ________________________________ E-mail ______________________________

Signature _ _________________________________Date ______________________________

If outside the UK but within the European Union please write your company
VAT/IVA code here_______________________________________________________________
If you are using your personal credit card to order, please ensure you include details of your registered
card address if it differs from that given above.
Price valid until 31st August 2009. We endeavour to despatch all orders within 5 working days. If a title is not available, your
order will be recorded and despatched as soon as possible.

MONEY BACK GUARANTEE: Gower has no hesitation in offering this publication on 14 days’ approval.
If you are not completely satisfied, return the book/s to us in good condition and we will cancel your invoice.

Gower Publishing, or other organizations, may mail or email offers reflecting your preferences.
G9AZK 02/09
Tick if you do not want offers from Gower  or from other organizations 