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1. There are two reasons why the Japanese are so successful in quality control are
strong motivation of employees and positive attitude towards the company. TRUE
2. Level 5 (self-actualization) says that individuals must be given the opportunity to go
as far as what the chief of your department has given to you. FALSE
3. To properly understand and document the present process during benchmarking; use
several techniques, use internet, and use units of measure. -FALSE
4. The most persistent criticism of benchmarking comes from the idea of copying
others. TRUE
5. Performance appraisal is a powerful move for letting employees know they are
important members of the business organization - False
6. Benchmarking involves pure invention rather than imitation and adaptation, so time
and money are saved. - False
7. Planning provides a way to deal with changes and their accompanying uncertainty
both inside and outside the organization. - False
8. Team building is a fundamental part of the business process. FALSE
9. Empowered teams are easy to organize. - FAlse
10. Phase 4: Envision the future process, has the objective to prepare and implement the
plan, obtain approval, and implement the process improvements. False
Test II- Matching type - Write the letter of the correct answer.
3. A _________ is a kind of gap in which the external processes may be significantly better than
internal processes. -NEGATIVE GAP
5. The first step in strategic planning is to discover the ____________. Customer Needs
7. _______ means not being satisfied with doing a good job but striving to improve that job.
(Continuous improvement)
8. ________ is the second part of Phase 1 Identify the Opportunities. Form a team