TOURISM LAW

ONLINE SESSION

IMPORTANT REMINDERS:

It should be hand written on a one whole sheet of long bond paper.

The deadline will be on Friday (Oct 20) during our time, the class
president will collect all the works and will submit it to the College of Arts
and Sciences before the end of our time. Late submissions will not be
accepted by the staff. Please put it on a brown envelope.
NOTE: INDIVIDUAL SUBMISSION WILL NOT BE ALLOWED. SUBMIT IT TO
YOUR CLASS PRESIDENT WITHIN OUR TIME.
Please sign for attendance on Friday. See you on October 24.

CASE ANALYSIS: Answer based on CHAPTER 7 and our previous lesson.

On June 13, 2008, Carlos S. Jose (Jose) purchased 20 Cebu Pacific round-trip tickets from
Manila to Palawan for himself and on behalf of his relatives and friends. Jose alleged that
he specified to Alou, the Cebu Pacific ticketing agent that his preferred date and time of
departure from Manila to Palawan should be on July 20, 2008 at 8:20 a.m. and that his
preferred date and time for their flight back to Manila should be on July 22, 2008 at 4:15
p.m. After paying for the tickets, Alou printed the tickets, which consisted of three (3)
pages, and recapped only the first page to him. Since the first page contained the details he
specified to Alou, he no longer read the other pages of the flight information.

After their trip or on the afternoon of July 22, 2008, the group proceeded to the airport for
their flight back to Manila. During the processing of their boarding passes, they were
informed by Cebu Pacific personnel that nine (9) of them could not be admitted because
their tickets were for the 10:05 a.m. flight earlier that day. Jose informed the ground
personnel that he personally purchased the tickets and specifically instructed the ticketing
agent that all 20 of them should be on the 4:15 p.m. flight to Manila. Upon checking the
tickets, they learned that only the first two (2) pages had the schedule Jose specified. They
were left with no other option but to rebook their tickets. They then learned that their
return tickets had been purchased as part of the promo sales of the airline, and the cost to
rebook the flight would be 7,000.00 more expensive than the promo tickets. The sum of
the new tickets amounted to 65,000.00.

They offered to pay the amount by credit card but were informed by the ground personnel
that they only accepted cash. They then offered to pay in dollars, since most of them were
balikbayans and had the amount on hand, but the airline personnel still refused.
Eventually, they pooled enough cash to be able to buy tickets for five (5) of their
companions. The other four (4) were left behind in Palawan and had to spend the night at
an inn, incurring additional expenses. Upon his arrival in Manila, Jose immediately
purchased four (4) tickets for the companions they left behind, which amounted to 5,205.

Later in July 2008, Jose went to Cebu Pacifics ticketing office in Robinsons Galleria to
complain about the allegedly erroneous booking and the rude treatment that his group
encountered from the ground personnel in Palawan. Jose and his companions were
unsatisfied with Cebu Pacifics response so they filed a Complaint for Damages against
Cebu Pacific before Branch 59 of the Metropolitan Trial Court of Mandaluyong. The
Complaint prayed for actual damages in the amount of 42,955.00, moral damages in the
amount of 45,000.00, exemplary damages in the amount of 50,000.00, and attorneys
fees.

Question Is Cebu Air, Inc. liable for damages for the issuance of a plane ticket with an
allegedly erroneous flight schedule?

Write your answer on a one whole sheet yellow paper. WRITE YOUR LEGAL BASIS. DO
NOT WRITE YOUR OWN OPINION.