ANNEXURE - IV

Skill Ministry Guidelines under common norms for Training cost per hour basis

category 1 (
Trade/ Job Rs. 38.50/- category 2 ( Rs. 33/per category 3 ( Rs.
Role per hour hour) 27.50per hour)
Auto Trade Auto Service Customer Relationship Executive
Technician
(Level 3 and
Level 4)
Auto Trade Spare Parts Operation Executive

Auto Trade Sales Consultant

Auto Trade Showroom Host/Hostess
Manufacturing CNC/Machining
Technician
Construction Assistant Bar Assistant Shuttering Carpenter
Bender &
Fixer,

Assistant
Electrician

Assistant
Mason
Plumbing Plumber
General I,
Plumber
General II,
General Helper
and General
assistant
Health care General Duty Assistant
Home Health Aide
Medical Sales Representative
Health Care Multipurpose Worker
Diabetes Educator
Gems JewelleryRetailSales
&Jewelry Associate
Retail Sales Associate Trainee Associate

Distributor Salesman

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Telecom Tower In Store Promoter Customer Care
Technician Executive (Call Centre),
Broadband Technician, Customer
Optical Fiber Relation Executive Handset Repair
Technician Engineer (Level II), Field Sales
Executive
IT & ES CRM Domestic Non Voice CRM
Domestic Voice, Desktop
Publications Data Entry Operator,
Accounting with Finance
Computer, Assistant Domestic IT
Helpdesk, Attendant Technical,
Support Engineer, Associate
customer Care (Non-Voice)
Beauty & Assistant Beautician, Assistant
wellness Hair Stylist, Pedicurist and
Manicurist, Beauty Therapist
Logistics Consignment Booking
Assistant, Consignment
Tracking Assistant,
Inventory Clerk,
Warehouse Supervisor,
Data Entry Operator,
Documentation, Assistant
Goods Packing Machine
Operator Kitting/Labeler
Apparel Juki Machine Operators Sewing
Machine Operator Sewing Machine
Operator Export Executives
Hospitality & F& B Service Steward, Front Office
Tourism Assistant, Restaurant Home
Delivery Boy, Room Attendant,
T&T Ticketing Consultant,
Hospitality Assistant, Customer
Relationship Executive, (Meet and
Greet) Steward Level
Electronics Solar Panel Installation
Technician, Smart phones Repair
Technician, Field Technician-
Computing, and Peripherals,
Home Appliances, Installation
Technician-Computing &
Peripherals, CCTV Installation
technician, LED Light Repair
Technician.

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 ANNEXURE-V

English skills content

The following course content is the minimum requirement the Training Partners can improve the
content and adopt modern methods of learning for better delivery and remits. The content has to be in
activity based learning mode, audio visuals aids should be utilized to deliver the content.

Sl. Topics Expected outcomes

Introduction
Introduction to the course Why learning Enable the candidate to understand basic English
1 English is important. Learning sentences and use it in their daily life. The
basic English sentences. Include parts trainer should first gauge the candidates level of
of speech understanding and teach the candidate
accordingly.

Greeting
Face to face interaction Enable the candidates to interact by greeting
2 (Formal and informal his/her peers, elders and neighbors formally and
interaction) informally.

Reading
Include a list of frequently used English
3 words according to Indian context poems
etc. Review Evaluation Discussion on
evaluation
Enable him/her to read and follow basic domain
related instruction, and learn basic English
sentence formation.

Speaking
Becoming a good communicator.
4 Speaking Activity like play a small
skit, debate, extempore speech etc.
Enable him/her to understand and start a
basic English conversation or to understand
and answer basic queries from the customer
in case of BPO & hospitality trade

Listening
5 Listening is important The candidate should develop a good
Listening Activity like paragraph listening skill to understand what the other
dictation, storytelling, quiz etc. person wants to convey.

Sl.
No. Topics Expected outcomes

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 Listening, Speaking, Reading
(LSR) Role Play
6
Practicing LSR 1 and 2
Role play-banking, restaurant,
ticketing, interview Review
Evaluation Discussion on evaluation
7 Message Taking/Writing
Taking down messages
Practice message writing
Social Communication Introduction
8 to conversation between small
groups and large groups Interpersonal
communication Word Grouping
Shopping vocabulary and
Conversation Complimenting small
talk Crossword Comparatives
9 Form Filling
Writing application letter
Interview Etiquette Filling
forms Review Evaluation
Discussion on evaluation
10 Final Evaluation and Conclusion
Evaluation
Discussion on evaluation
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Enable the candidate to listen, speak and
write about any situation in his/her daily
life, enable him/her to deposit/withdraw
money from the bank, how to order for
food and eat in restaurant, book a ticket.
Also prepare him/her to face an interview.
Enable him/her to read or write emails and
text messages
Enable him/her to develop good
conversation and communication skills in
English and ability to use basic English
words while speaking. He/she should also
be able to communicate about the future
workplace.
He/she should be able to fill forms, know
the basic etiquette for interview and
write an application letter. He/she should
be able to fill forms related to the core
domain.
At the end of the session the
candidates should be comfortable with
basic English conversation and reading or
writing simple English sentences.
Trade/ Job category 1 category 2 category 3
Role
Customer Relationship
Auto Trade Executive

Auto Trade Spare Parts Operation Executive

Auto Trade Sales Consultant

Auto Trade Showroom Host/Hostess
Health care General Duty Assistant
Home Health Aide
Medical Sales Representative
Health Care Multipurpose
Worker
Diabetes Educator
Gems JewelleryRetailSales
&Jewelry Associate
Retail Sales Associate Trainee Associate

Distributor Salesman
In Store Promoter Customer
Telecom Tower Care
Technician Executive (Call Centre),
Broadband Technician,
Customer
Relation Executive Handset
Optical Fiber Repair
Technician Engineer (Level II), Field Sales
Executive
IT & ES CRM Domestic Non Voice CRM
Domestic Voice, Desktop
Publications Data Entry
Operator,
Accounting with Finance
Computer, Assistant Domestic
IT
Helpdesk, Attendant Technical,
 Support Engineer, Associate
customer Care (Non-Voice)
Beauty & Assistant Beautician, Assistant
wellness Hair Stylist, Pedicurist and
Manicurist, Beauty Therapist

Logistics Consignment Booking

Assistant, Consignment
Tracking Assistant,
Inventory Clerk,
Warehouse Supervisor,
Data Entry Operator,
Documentation, Assistant
Goods Packing Machine
Operator Kitting/Labeler
Apparel Juki Machine Operators Sewing
Machine Operator Sewing
Machine
Operator Export Executives
F& B Service Steward, Front
Hospitality & Office
Tourism Assistant, Restaurant Home
Delivery Boy, Room Attendant,
T&T Ticketing Consultant,
Hospitality Assistant, Customer
Relationship Executive, (Meet
and
Greet) Steward Level
Electronics Solar Panel Installation
Technician, Smart phones
Repair
Technician, Field Technician-
Computing, and Peripherals,
Home Appliances, Installation
Technician-Computing &
Peripherals, CCTV Installation
technician, LED Light Repair
Technician.

27