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IBM - Lecture Introduo e-TOC (enterprise-Tot... https://lt.be.ibm.com/wls/viewer7/doc/print.

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Title: GTS Services Delivery Education


Transcript: Hello and welcome to the Introduction to enterprise-Total Operations Control, or e-TOC, for Non-Practitioners web lecture. This web
lecture provides an overview of the e-TOC solution. This lecture is designed specifically for storage managers, service managers, executives, PSM
managers, and non-GTS Services Delivery practitioners, who would like to know more about the tool and its general capabilities.

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IBM - Lecture Introduo e-TOC (enterprise-Tot... https://lt.be.ibm.com/wls/viewer7/doc/print.html

Title: Agenda
Transcript: We will cover the following during this web lecture: A description and definition of e-TOC; The key benefits of e-TOC; The Computer
Security Standards to which e-TOC complies. Next, a high-level overview of the media lifecycle and e-TOC functions will be discussed, followed by the
user levels of support for e-TOC, along with the permissions for each level; and you will also be provided with a link to the Global PSM wiki to help you
learn more about the e-TOC solution. Finally, you will access Learning@IBM to complete and pass the assessment to receive credit for this course.

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IBM - Lecture Introduo e-TOC (enterprise-Tot... https://lt.be.ibm.com/wls/viewer7/doc/print.html

Title: Objectives
Transcript: After completing this web lecture, you should be able to do the following: define PSM, define e-TOC, explain the benefits of the e-TOC
solution, explain the business impact when media is not properly controlled, identify the IBM Computer Security Standards to which e-TOC complies,
describe the primary functions of the e-TOC tool, and summarize the e-TOC user levels.

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IBM - Lecture Introduo e-TOC (enterprise-Tot... https://lt.be.ibm.com/wls/viewer7/doc/print.html

Title: Agenda
Transcript: Let's begin with the foundation for e-TOC, which is portable storage media, followed by a definition and description of e-TOC.

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IBM - Lecture Introduo e-TOC (enterprise-Tot... https://lt.be.ibm.com/wls/viewer7/doc/print.html

Title: The Foundation - PSM


Transcript: Portable Storage Media, or PSM, is generally known as 'mountable onto a device.' Besides being mountable onto a device, PSM provides
a means of storing electronic and/or magnetic data that can be removed or warehoused. PSM can include magnetic tape, removable optical disks,
such as CDs and WORMs, magnetic (floppy) disks, and tape cartridges. No other devices are to be considered part of the PSM process, unless
specifically stated in the customer's security document. Portable (Custodial) Storage Media is not backup media (for example, operating system
backup), vendor media (for example, software or hardware related to their products), or hot swappable storage media. For more information on
Portable Storage Media, please visit Learning@IBM for additional educational courses.

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IBM - Lecture Introduo e-TOC (enterprise-Tot... https://lt.be.ibm.com/wls/viewer7/doc/print.html

Title: What is e-TOC?


Transcript: So how does PSM relate to e-TOC? enterprise-Total Operations Control (e-TOC) is a PSM tool that provides total media inventory
management. e-TOC is an IBM proprietary solution developed by IBM Global Technology Services (GTS) in Japan in 2000. e-TOC is deployed in in
multiple countries throughout Europe, Asia Pacific, the Americas, and in Japan. e-TOC tracks media items using barcode labels and scanners. e-TOC
is the Global System Server Operations (SSO) standard solution for media inventory management.

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IBM - Lecture Introduo e-TOC (enterprise-Tot... https://lt.be.ibm.com/wls/viewer7/doc/print.html

Title: Agenda
Transcript: Let's discuss the benefits of e-TOC.

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IBM - Lecture Introduo e-TOC (enterprise-Tot... https://lt.be.ibm.com/wls/viewer7/doc/print.html

Title: Benefits of e-TOC


Transcript: Prior to e-TOC deployment, most sites managed PSM using spreadsheets to record media movements. However, spreadsheets provided
unreliable audit trails. When 'proof of transfer' (between IBM and an off-site storage vendor) became an issue, it was often difficult to use these
spreadsheets as evidence. The implementation of the e-TOC solution offers several important benefits: tracks all media movement, destruction, stock
control, and media inventory performance; manages every major aspect of media library functions; increases overall library efficiency; reduces the
need for multiple recording tools and logs; provides access from remote locations; provides a reliable audit trail; stores history of all actions; allows
minute-to-minute viewing of information about media across IBM.

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IBM - Lecture Introduo e-TOC (enterprise-Tot... https://lt.be.ibm.com/wls/viewer7/doc/print.html

Title: Business Impact


Transcript: When looking at e-TOC as the system that IBM uses to manage media and their respective movements, it is vital to understand the impact
of proper media management. First and foremost, it instills trust in IBM. When we correctly manage our clients' media, it supports our marketplace
image. However, If e-TOC is not maintained properly and the PSM environment is not controlled, it can lead to business controls issues that are
typically highlighted in audits and reviews. In extreme cases, our business growth can be hampered by the loss of profitable contracts, regulatory
sanctions, and potentially costly litigation. In addition, critical client information, such as employee Social Security numbers, can also be lost or
exposed.

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IBM - Lecture Introduo e-TOC (enterprise-Tot... https://lt.be.ibm.com/wls/viewer7/doc/print.html

Title: Agenda
Transcript: We will now discuss how e-TOC complies with corporate standards.

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IBM - Lecture Introduo e-TOC (enterprise-Tot... https://lt.be.ibm.com/wls/viewer7/doc/print.html

Title: e-TOC Compliance


Transcript: e-TOC was developed to conform with IBM's corporate security standards, ITCS104, Physical Access Control, together with corporate
audit requirements for the control and management of custodial portable storage media. e-TOC meets Requirements 3 and 4 of section 1.9.2, Physical
protection and inventory control of storage media. Take a moment to review the specifics of how e-TOC addresses each of these requirements.

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IBM - Lecture Introduo e-TOC (enterprise-Tot... https://lt.be.ibm.com/wls/viewer7/doc/print.html

Title: Agenda
Transcript: You will now learn about the functions and features of e-TOC, including the life cycle of a piece of media.

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IBM - Lecture Introduo e-TOC (enterprise-Tot... https://lt.be.ibm.com/wls/viewer7/doc/print.html

Title: e-TOC Deployment Sample Hardware Configuration


Transcript: e-TOC is a server-based, client application written in Visual Basic which uses a DB2 database. It was developed for use in IBM Media
Library environments. Operators access the master database via the IBM network through the e-TOC client application. e-TOC manages media on a
site level and customer level. All media when registered on the database is considered to have a Home Site. The Home Site for media is the site where
the media is mounted on drives.

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IBM - Lecture Introduo e-TOC (enterprise-Tot... https://lt.be.ibm.com/wls/viewer7/doc/print.html

Title: e-TOC Overview The Media Life Cycle


Transcript: Let's look at the life cycle of a piece of mediafrom birth to destruction. Media that is active within a library environment is often referred to
as 'The Inventory.' Therefore, media is either subject or not subject to Inventory. Media movements can be either permanent or temporary. Movements
to the Third Party Vault location are always considered temporary. Shipment to another IBM or customer site can be either permanent or temporary. A
permanent shipment removes media from the inventory. Responsibility is then passed to the customer or IBM site. Media is introduced into the library
inventory via 2 methods: (1) Received via the mail room using a courier such as UPS. (2) Transferred out of the pool of blank media usually held by
each site. When the media received has been checked against the delivery note or media registration request for any discrepancies, the media is
registered onto the e-TOC database. It is now subject to the annual inventory. After the media has been received into the library, it will either remain
static in the data center or shipped to the offsite storage facility and remain there. Some media will alternate locations between the IBM site and the
offsite storage facility depending on the data contained on the media. The inventory scan compares the scanned media against the e-TOC database.
Media is removed from the library inventory via 2 methods: (1) Transferred out via the mail room using a courier such as UPS (2) Destroyed either on
or off site by burning or shredding When the media for destruction or permanent shipment to another site is received and has been checked against
the shipment request or media destruction request for any discrepancies, the media is removed from the e-TOC database. It is no longer subject to the
annual inventory.

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IBM - Lecture Introduo e-TOC (enterprise-Tot... https://lt.be.ibm.com/wls/viewer7/doc/print.html

Title: Summary of Features


Transcript: In addition to managing media movements, e-TOC has other value-added features, including the following: manages the number of media,
including blank media; shows the location of media; serves as an inventory tool; provides reports on operational metrics, offers a barcode printing
function.

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IBM - Lecture Introduo e-TOC (enterprise-Tot... https://lt.be.ibm.com/wls/viewer7/doc/print.html

Title: Agenda
Transcript: Let's discuss the various e-TOC user levels and permissions.

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IBM - Lecture Introduo e-TOC (enterprise-Tot... https://lt.be.ibm.com/wls/viewer7/doc/print.html

Title: e-TOC User Levels


Transcript: There are five key e-TOC user roles. Super Users support e-TOC users. This role is used by technical leads. Super Users have access to
all functions, but cannot move media. The Country Administrator can set up sites and view all media registered, but cannot move media. Site
Administrators can set up customers and move media, but only have rights to view sites. The Operator can move media, but only has rights to view
customer and site set-up. The Inventory Controller can search media and carry out all Inventory functions.

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IBM - Lecture Introduo e-TOC (enterprise-Tot... https://lt.be.ibm.com/wls/viewer7/doc/print.html

Title: Agenda
Transcript: The following page provides additional educational resources.

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IBM - Lecture Introduo e-TOC (enterprise-Tot... https://lt.be.ibm.com/wls/viewer7/doc/print.html

Title: References
Transcript: Please be sure to access the resources below to obtain more information about e-TOC and PSM. Note: You will need to log in to Wiki
Central with your IBM Intranet password and ID to access the Wiki.

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IBM - Lecture Introduo e-TOC (enterprise-Tot... https://lt.be.ibm.com/wls/viewer7/doc/print.html

Title: Summary
Transcript: You should now be more familiar with the e-TOC solution and should be able to do the following: define PSM, define e-TOC, explain the
benefits of the e-TOC solution, explain the business impact when media is not properly controlled, identify the IBM Computer Security Standards to
which e-TOC complies, describe the primary functions of the e-TOC tool, and summarize the e-TOC user levels.

20 of 23 01/12/2017 05:08 AM
IBM - Lecture Introduo e-TOC (enterprise-Tot... https://lt.be.ibm.com/wls/viewer7/doc/print.html

Title: Agenda
Transcript: Let's discuss the assessment for this course.

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IBM - Lecture Introduo e-TOC (enterprise-Tot... https://lt.be.ibm.com/wls/viewer7/doc/print.html

Title: Assessment
Transcript: You are required to take an assessment, which includes 10 questions. To access the assessment, log on to Learning@IBM and access
Introduction to e-TOC for Non-Practitioners for the assessment. If you do not pass, you can retake it as many times as you like. This concludes the
Introduction to e-TOC for Non-Practitioners web lecture. Thank you for your time.

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IBM - Lecture Introduo e-TOC (enterprise-Tot... https://lt.be.ibm.com/wls/viewer7/doc/print.html

Title: Trademarks
Transcript: Trademarks slide

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