Project Development Officer II (SG 15) LRMDS

Bachelors degree relevant to the job

1 year relevant experience
4 hours of relevant training
Career Service Professional (Second Level Eligibility Career Service
Recommended additional requirements:
Basic knowledge in computer operation

To assist the LR supervisor in forming and supporting the various LR design and development teams, coordinating schedules content developers (writers,
illustrators, editors, QA reviewers) and target outputs and sourcing out the necessary support for the teams including providers for the needed
competencies (e.g. writer, editor, illustrator, creative and lay out artist etc.)

To encode metadata and support content development activities as directed.

To respond to individual users' queries and difficulties with the Web-based LRMDS, provide instructions and training, and diagnose and solve common
problems.
KRA/ Outputs

1 - LRMDS USER SUPPORT

Outputs:
Email messages responded to
Calls responded to
Coaching conducted

Major Tasks:
Provide user support services through the Region LRMDS Helpdesk and effectively respond to routine emails and user/client calls and inquiries.
2 - USER PROBLEMS
Outputs:
Problem diagnosed
Problem resolved

USER PROBLEMS SOLVED

Outputs:
Problem diagnosed
Problem resolved

Major Tasks:
Analyze users problem as stated in verbal or written query and identify cause of problem.
Provide first-level troubleshooting assistance and escalate problems/issues beyond control to the proper LRMDS Group
Assess and escalate serious or unusual problems to the appropriate LRMDS Group for resolution
Iinstall, configure and provide instructions on basics of using common office software tools and LRMDS support technologies
3 - LRMDS TRAINING AND UPDATES
Outputs:
technical support during training
communication on new developments and updates on the system to all users and clients

LRMDS TRAINING AND UPDATES

Outputs:
technical support during training
communication on new developments and updates on the system to all users and clients
4 - SYSTEM MAINTENANCE AND TRACKING
Outputs:
Report on of issues and complaints and resolution
Minimal downtime of the LRMDS

SYSTEM MAINTENANCE AND TRACKING

Outputs:
Report on of issues and complaints and resolution, unresolved problems and user feedback
Minimal downtime of the LRMDS

Major Tasks:
Employ basic procedures for user account management and access
Prepare monthly report of user/client issues and complaints, status and resolution based on a daily log and analysis of trends, in order to track source of user
difficulty as well as areas for systems enhancement for the action of the Systems Administrator.
Solicit user feedback and use information to improve the system
Perform basic and routine system maintenance such as backup, system start-up, etc.
Apply basic security measures for Internet, helpdesk and desktop operations to prevent hacking, virus and other security problems.
5 - LR TEAMS
Outputs:
Support to Development Teams provided
Team schedules
Documentation of Outputs

LR TEAMS
Outputs:
Development Teams
Team Schedules
Documentation of Outputs

Major Tasks:
Provide support in coordinating the formation of the LR Development Teams of the regional office.
Coordinate and provide technical and administrative support to the Development Teams in scheduling their meetings and providing feedback on the progress of each team.
Document outputs of the Development Teams and manage the files and records for easy retrieval and status report.
6 - LR TECHNICAL COMPETENCIES
Outputs:
Directory of Human Resource with LR required skills (writers, editors, illustrators, creative and lay out artists, etc.)
Draft Terms of References
Draft Contracts

LR TECHNICAL COMPETENCIES
Outputs:
Directory of Human Resource with LR required skills (writers, editors, illustrators, creative and lay out artists, etc.) from within DepEd, region and non-DepEd
Draft Terms of References
Draft Contracts

Major Tasks:
Searches and maintains a Directory of Human Resource with LR required skills (writers, editors, illustrators, creative and lay out artists, etc.) to provide LR Development teams
with ready pool of resources as needed.
Coordinates and prepares a draft of the Terms of References of talent and service providers for the LR Development Teams.
Coordinates and prepares the draft Contracts for sourced talents and service providers.
Coordinates the needs and requirements of contracted service providers to follow through fulfillment of TOR/ contract and payment for their service.
7 - TECHNICAL ASSISTANCE
Outputs:
Data collected and analyzed as inputs to TA needs and plans off schools division
Assistance to deliver interventions to respond needs of schools division

TECHNICAL ASSISTANCE
Outputs:
Data collected and analyzed as inputs to TA needs and plans of with regard to LR, of schools and learning centers.
Assistance to deliver interventions to respond needs of schools and learning centers

Major Tasks:
Gather data and provide initial analysis as inputs to TA needs with regard the LRMDS and plans to improve access to learning resources of schools and learning centers
Provide technical support in the delivery of interventions to respond to the LR needs of schools and learning centers.
Behavioral Competence/ Accuracy - the technical architecture and operations of the
Self-management (Personal Effectiveness) Care and Concern Web-based LRMDS and supporting technologies
-Self-awareness and personal clarity Cleanliness and Orderliness - LRMDS software and hardware usage policies
Courtesy supporting clients/users
-Proactive
Cost-consciousness - variables determining priority/severity of calls
-Continuous self-improvement
-Time management Integrity
-Stress management Persistence
-Management of personal resources Quality Orientation
Interpersonal Effectiveness Results-orientation
-Rapport Building Safety Consciousness
-Relationship Building Service Orientation
-Working with teams Work Standards
-Organizational Sensitivity Aptitude
-Organizational Understanding Adaptability
Communication Analytical
-Listening Assertive
-Oral Communication/Speaking Decisive
-Written Communication Skills Diplomacy
-Organizational Communication Energy
Thinking/Conceptual Skills Honesty
-Learning to Learn Initiative
-Critical thinking skills Organized
-Analytical thinking
-Problem Solving Intellectual Property Rights (IPR) Management
Quality Assurance and Review of LRs
-Strategic Thinking
Cataloguing schema/ Metadata management
-Decision Making
Copyright, permissions Administration and
-Innovation and Creativity Management
-Resourcefulness Library science /Metadata creation and encoding
-Objectivity Data base management
-Intellectual Versatility Information Architecture
Attitude Information Management
Attention to detail Knowledge and application of
Advocacy