Service Stream Version: 4

STRH-FRM-0511 Position Description Issue Date: 30/08/07

POSITION DESCRIPTION
POSITION DETAILS
Position Title: Specialist Analyst Programmer
Company: Service Stream Holdings Pty Ltd
Business Unit: Shared Services
Department: Technology
Position Reports To Technical Team Lead
(Managers Title):

Classification
(If applicable)

POSITION DIMENSIONS
Management Grading: Not applicable Area of Influence: Local
No. of Direct Reports: 0-2 Budget Allocation: N/A
No. of Indirect Reports 0 Revenue: N/A

PRIMARY PURPOSE OF POSITION

The primary responsibility for the Specialist Analyst Programmer role is to analyse, design (as directed by the team
lead/architect), develop or integrate end-to-end technology solutions to address business needs. An additional
responsibility of the role is to provide technical support to existing applications.
The role will require you to work independently, or as a member of a team, requiring minimal supervision to deliver
solutions within the agreed budget and timeframe, meeting or exceeding quality expectations. Conduct reviews of
existing systems and proactively determine innovative solutions to improve operational effectiveness.

KEY RESPONSIBILITIES

1. Technical Speciality and Leadership

Provide technical speciality in the evaluation, selection and implementation of software platforms.
Assist in providing speciality technical knowledge in the areas of architecture, integration and processes
surrounding software development and integration.
Assist in the evaluation and recommend software development, web design, implementation, hosting platforms
and associated tools to be used by the Service Stream group.
Assist in the technical delivery of solutions as required for the full life cycle of technology solutions.
Assist in the undertaking and review of systems, processes and procedures utilised and provide
recommendations inline with technical speciality.
Provide assistance to other team members in the area of technical speciality.

2. Software/Systems Development and Integration

Integrate, develop and deliver solutions in line with the Service Streams core architecture guidelines.
Contribute to and comply with company standards and processes for development and integration.
Provide estimates and implementation timeframes to project managers and senior management for
development and development related activities as required.
Ensure technical documentation for the development, implementation, integration and support of new
products/systems and ensure compliance thereafter.
Ensure appropriate testing is conducted for effective implement and integration of new products, systems and
enhancements to existing systems.
Assist in concept and code reviews during systems development, integration or enhancements as required.
Follow the appropriate Systems Development Life Cycle (SDLC) methodologies.

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STRH-FRM-0511 Position Description Issue Date: 30/08/07

Encourage dissemination of knowledge and skills within the team.

Keep up to date with current and future technologies.

3. Governance & Management

Liaise with the PMO and Technical Team Lead to provide a summary of all active and planned application
development and integration activities or associated tasks.
Support project manager(s) in reporting progress, risks and anticipated problems within project(s) to senior and
executive management.
Use the guidance provided by the Enterprise Architecture on software architecture and strategic direction.

4. Customer Relationships
Effectively communicate and manage project expectations to project managers, owners, sponsors, team
members, and other stakeholders in a clear and concise fashion.
Build and foster strong communication with business stakeholders.
Engage with business stakeholders to understand business requirements and work closely with them, project
managers and the PMO to identify, plan and deliver approved projects that meet business strategy and
objectives. Assist business stakeholders in driving business change associated with system implementations.

5. Support Services
Assist in the investigation and resolution of production and development incidents and problems.
Assist in the education of the Operation and Service Desk team to understand systems.
Follow change management processes for system updates, releases and patches.
Apply proactive approach to problem management.

6. Direction
With the PMO, Project Managers and Technical Team Leaders assist in delivering solutions inline with the
success criteria throughout the project lifecycle, for which the role is responsible.
Review project plans with the project manager(s), assisting in the planning of resources, and refining project
estimation.
Provide generic or specific advice and support for the development of business cases, technical specifications
and audit reports.
Communicate application and service component development / acquisition standards and techniques to the
appropriate staff.

7. Realisation
Assist in the delivery, development or integration of software applications and service components into Service
Streams enterprise environment including, but not limited to:
o Solution development; and
o Solution testing.
Establish application / service component timelines with project manager(s), Technical Team Leaders or senior
management using appropriate tools.
Liaise with vendors, businesses, Service Management Office, Project Management Office and the Strategy &
Architecture Office in the delivery of integrated solutions and their associated service components and their
transition to operational support.
Assist in the continual streamlining and automation service component integration processes and procedures.

8. Transition
Provide support to Service Desk and Service Management Office (SMO) during deployment and initial

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STRH-FRM-0511 Position Description Issue Date: 30/08/07

production release of new / changed applications, service components and integrations.

9. Financial, Commercial and Administrative

Prepare and/or review quotations for new work for both internal and external customers and recommend
changes where necessary.
Assist in the documentation of business cases for proposed projects.

OHS/ ENVIRONMENT/ QUALITY RESPONSIBILITIES

to act in accordance with relevant Occupational Health & Safety Legislation and the companys
matrix of Occupational Health & Safety responsibilities
to act in accordance with relevant Environmental Legislation and the companys matrix of
Environmental responsibilities
to perform all specified duties under the companys ISO Accredited Management System
COMMUNICATION RESPONSIBILITIES
attend and participate in team/divisional activities, meetings, and day to day work activities
demonstrating respect and consideration for individuals and their experiences and expertise
communicate constructively to other team members and/or company employees
be aware of and communicate to other employees and to the business, opportunities for
improvement in processes, practices or procedures
actively work with and support other team members and/or company employees to achieve business
goals
PHYSICAL REQUIREMENTS OF THE ROLE

Environment

Indoor Yes
Indoor/Outdoor Air-conditioning
Please enter details in the line below Please enter details in the line below

Noise exposure No Hazards No

Please enter details in line below Please enter details in line below

Job Activities
Yes Yes
Manual Handling Able to participate in Equipment Used Physically able to operate
Please enter details in line below training sessions, Please enter details in line below a computer keyboard,
presentations, and mouse and other office
meetings equipment.

Driving Requirement No Travel Requirement Yes

Please enter details in line below Please enter details in line below
Occasional Inter-state
Yes Standing/ Yes
Reading Requirement
Please enter details in line below
Walking/Sitting Sitting for extended
Please enter details in line below periods

Other Physical Requirements

Personal Protective No
Equipment Other
Please enter details in line below

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 Service Stream Version: 4
STRH-FRM-0511 Position Description Issue Date: 30/08/07

Eyesight Hearing

CORE COMPETENCIES

The following are the key skills, behaviours and attributes, which are required for the person to perform
the role to the appropriate standard:
Relevant Application and Service component development management.
Good people skills with an ability to communicate with both technology and business operations staff.
Ability to facilitate relations between business groups and technology departments.
Good knowledge of methodologies, governance and development processes required to consistently
deliver successful projects.
Good understanding of outsourced services such as field services, contact centre services and/or
construction services.
Ability to align technology systems and services with business priorities and constraints.
Experience in maintaining strong relationships with a diverse internal and external customer base.
Demonstrated ability to engage with a diverse range of business stakeholders and drive business
change associated with technology solutions.
Experience at working both independently and in a team-oriented, collaborative environment is
essential.
Can conform to shifting priorities, demands, and timelines through analytical and problem-solving
capabilities.
Ability to communicate with project team leads, team members, and contractors who come from a
broad spectrum of disciplines.
Advanced written, and oral communication skills.
Strong in conducting research into project-related issues and products.
Must be able to learn, understand, and apply new technologies.
Ability to effectively prioritise and execute tasks in a high-pressure environment is crucial.
QUALIFICATIONS REQUIRED

Tertiary qualifications in Computing or Business Administration or equivalent industry experience.

EXPERIENCE REQUIRED
Over 6 years direct experience in software development or integration.
Understanding of various project management methodologies [e.g. PRINCE2, PMBOK].
Understanding of Service Oriented Architecture and Enterprise Service Bus products.
Good level of experience and understanding of RDBMS like SQL Server 2000/2005/2008.
Strong communications, organisational and influencing skills. Ability to relate to both internal and
external Customers. Demonstrated ability to influence.
Experience with high volume transactions systems.
Understanding of the Telecommunications and/or Utilities industry preferred.
Understanding of contact centre platforms and work scheduling systems desirable.

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 Service Stream Version: 4
STRH-FRM-0511 Position Description Issue Date: 30/08/07

VERSION DATE OF
5 OCTOBER 2010
NO. REVISION
ACCEPTED & APPROVED BY SIGNATURE DATE
Employee
Name:
Manager
Kane Barton
Name:

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