JOSEPH JACKSON

Northern Virginia & Washington DC ~ cell (571)216-5800 ~ twinjay20136@gmail.com ~ www.linkedin.com/in/josephjacksonsphr

SENIOR HR STRATEGIC PARTNER

Im a senior HR executive with extensive experience in leading people programs in support of large and complex organizations. I bring a
track record of success in partnering with leadership to better meet evolving human capital needs in the most efficient manner, improving
customer service across HR, in-depth expertise in all aspects of regulations impacting the way people work, and how organizations
increase diversity and implement change. I have a passion for doing HR right and believe people are every organizations greatest assets!

SUMMARY OF QUALIFICATIONS
Advanced degrees with senior HR certifications.
Over twenty years of progressively responsible
experience in HR including supervising, managing
and improving services in an HR department.
Strong background in training and development,
employee/labor relations, staffing, and data analysis.
Strong analytical, financial, written, and verbal
communication skills to run HR as a business unit.
Able to work with all levels of staff in a fast-paced
environment; extensive experience in influencing,
mediation, and facilitation.
In-depth knowledge of employment and labor laws
(licensed as an attorney).
Experienced with professional development and
training for all levels of staff.
Extensive experience with providing strategic HR
oversight, planning, and data analysis/reporting.
Exceptional interpersonal skills and able to show
understanding, friendliness, courtesy, tact, empathy,
cooperation, concern, and politeness to others; relates
well to different people from varied backgrounds and
different situations including internal/external
stakeholders and customers within and outside the
organization.
Extensive organizational and planning skills, able to
organize/schedule people and/or tasks and develop
realistic action plans while being sensitive to time
constraints and resource availability.
Results-oriented and able to work at a fast pace,
determine priorities, and meet critical deadlines.
Strong decision-making and problem solving skills,
able to solve problems while exhibiting judgment
with a realistic understanding of issues.
Proficient with MS Office Suite and various HRIS.

PROFESSIONAL EXPERIENCE
U.S. Federal Government (Washington DC metro area unless otherwise noted) 1981 to 2017
Commerce Department, U.S. & Foreign Commercial Service Director, Global Human Capital | Senior HR Strategic Partner
o The US&FSC had nearly 2,000 employees, including Foreign Service officers and locally employed staff in over 75
world markets, and Civil Service staff at more than 100 offices across the US, assisting primarily small- and medium-
sized enterprises seeking to export US-made products into overseas markets.
o I built a cohesive, customer-focused team of more than 30 professionals in four branches HR Operations; Workforce
Planning & Talent Management; Employee/Labor Relations & Performance Management; Training & Development
and provided administrative oversight for providers of HR shared services.
o I administered the single-largest budget line item for the organization Foreign Commercial Service compensation,
benefits, and relocation ensuring appropriate fiduciary oversight and identifying serious systemic deficiencies,
significantly improving processes and internal controls, resulting in more than $10MM annual savings.
o I was recognized with the Secretary of Commerce Silver Medal (2016) for leading the creation of the Commercial
Diplomacy Institute to provide professional development and thought leadership in the field of commercial diplomacy
within the Foreign Commercial Service by utilizing leading edge knowledge to accomplish national strategic goals.
o I personally led discussions with senior leaders of operational business units to consolidate data from a variety of
personnel systems used to track the globally diverse workforce, and developed an accurate roster of assigned staff and
projected vacancies by category of employee, creating the organizations first-ever strategic hiring plan.
o I provided executive leadership to team reviewing and updating the organizations classification manual for Foreign
Service officers the first comprehensive update in nearly 20 years.
Government Accountability Office Director of Strategy, Policy and Internal Operations | Senior HR Strategic Partner
o Key member of the senior management team for the Human Capital Office serving more than 3,000 employees at
headquarters and across the US.
o I managed 7 direct reports HR specialists and management analysts training team members on the project
management body of knowledge (PMBOK) and helping them work towards PMI certification. Also served as a mentor on
strategic planning for international fellows.
o I led efforts to refine processes associated with the recent integration of a secure human capital data network serving as
the system of record for payroll and personnel file management for the organization.
o I developed and implemented policies for improving internal business processes within the office to improve services,
including developing templates for internal auditing to deliver objective levels of service with measurable metrics.
 JOSEPH JACKSON
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National Archives & Records Administration Director, Talent Management (HR Services) | Senior HR Strategic Partner
o I was the senior HR operations officer for a 3,000-person organization with multiple lines of business, including Federal
agency records management services; public-facing Federal records centers; Presidential libraries and museums; and
publishing operations for the Federal Register.
o I managed all activities associated with the HR information systems migration from a legacy platform to a more robust
capability in a human capital shared services environment.
o I led the effort to assess the organization's recognition portfolio and develop solutions to dramatically address excessive
spending; I also identified multiple systemic failures with the performance management system and identified solutions
and strategy to implement a new process to more effectively provide developmental opportunities for staff and create an
environment for all to perform to their fullest potential.
o I led efforts in an aggressive pursuit to improve hiring practices, utilizing workflow capabilities from a new HC enterprise
management system, enhancing the use of automated processes to increase our efficiencies and streamline processes, and
improving communications with hiring managers resulting in a nearly 30% reduction in time-to-hire.
Department of the Air Force Senior Civilian Human Capital Program Manager | Senior HR Strategic Partner
o I held various assignments with the National Reconnaissance Office, the Office of the Director of National Intelligence,
and the Federal Bureau of Investigation. Specifically recruited to lead teams to address specific operational challenges.
o I led a joint military, civilian, and contractor-partner team in implementation of the Defense Civilian Intelligence
Personnel System and National Intelligence Civilian Compensation Program, responsible for performance management,
recognition, and salary administration.
o I managed business transformation activities with the Intelligence Community Chief Information Officer and IC Chief
Human Capital Officer, and was tasked with leading the Hire-to-Retire (H2R) integrated process team of senior HR
managers representing the USD(I), CIA, DIA, FBI, NGA, NRO, and NSA to define an IC-specific HR line of business
model operating within the HR life cycle, and worked to improve efficiency and effectiveness in human capital systems
across the intelligence enterprise. We explored feasibility of shared service potentialities including an enterprise-wide HR
information system and programs related to benefits, compensation (including payroll processing and pay-for-
performance systems), and other HR deliverables. These activities resulted in the first comprehensive integrated business
enterprise architecture across the intelligence community.
o I coordinated agency response to the 2009-H1N1 flu pandemic in talks with the Domestic Readiness Group led by the
National Security Council in the White House and the Departments of Health and Human Services and Homeland
Security, along with agency internal activities related to pandemic preparedness and response in support of continuity-of-
operations planning.
o I led planning, coordination and analysis/implementation efforts related to a strategy conference of EEO and diversity
specialists, other HR practitioners from workforce planning, recruitment, and training and development, plus subject
matter experts in organizational policy, public affairs, and planning program offices at each of the 17 intelligence
agencies, which resulted in the first 5-year Intelligence Community EEO and Diversity Strategic Plan.
o I identified and implemented appropriate metrics, self-assessment tools and other mechanisms to determine progress in
diversity management and other HR compliance concerns in the ODNI organization and across the intelligence
community as a whole.
Department of Labor, Office of Federal Contract Compliance Programs Chief, Enforcement and Appeals
Twinjay Associates PC (Detroit MI) break in Federal Service Sole Proprietor/Attorney/Consultant
Department of Labor, Office of Federal Contract Compliance Programs (Detroit MI) Assistant District Director
Equal Employment Opportunity Commission (Detroit MI) Senior Investigator

CERTIFICATION, EDUCATION AND ADDITIONAL EXPERIENCE

CERTIFICATIONS Senior Professional in Human Resources (SPHR) since May 1995
SHRM Senior Certified Professional (SHRM-SCP) since January 2016
Certified Compliance and Ethics Professional (CCEP) in progress
MEMBERSHIPS Society of Corporate Compliance & Ethics; Society for Human Resource Management; Association for
Talent Development; International Ombudsman Association; American Bar Association
EDUCATION Michigan State University Juris Doctorate
Central Michigan University Master of Science in Human Resources Administration
Spring Arbor University Bachelor of Arts in Human Resource Management
University of Maryland University College (College Park MD) Adjunct Professor | Senior Strategic HR
Currently (2008 to present) teaching leadership, ethics, and HR content in the Graduate School of Management and
Technologys online MBA program; also have taught graduate classes across the HR discipline.
Bethel Evangelical Lutheran Church (Manassas VA) Board of Directors | Senior Strategic Partner & Business Leader
Society for Human Resource Management (Alexandria VA) Workplace Diversity Panel | Senior HR Strategic Partner
United States Air Force (Worldwide Assignments)