Business Plan and Quality Objectives

Policy Indicators
1 Quality Service
2 Timely Delivery of Service
3 Fast Response to Customer Feedback
4 Continuous Improvement

Republic of the Philippines

Province of Ilocos Norte
CITY OF LAOAG

BUSINESS PLAN and Quality Objectives

ACCOMPLISHMENT REPORT OFFICE OF THE CITY CIVIL REGISTRAR
(1st & 2nd Quarters, July, Aug, Oct, Nov of 2016)

Policy Indicator
Implemen
1 2 3 4 ting Office
Item General
Action Plan / Programs Performance Measurement / Expected Output Quality Timely Fast Continuous / Status
# Objectives
Service Delivery Response Improveme Departme
of to nt nt
Service Customer
Feedback

No
complaint
Documents are properly processed, registered and Customer There were no negative
was
Civil 1. Registration of Live Birth, recorded according to Satisfaction feedbacks from the
reflected in
1 Registration Death, Marriage, Foundling, established office procedure 5210 100% is CCR Philippine Statistical
the
Program Fetal Death constantly Authority (formerly National
Customer
Timely release of documents to the clients assured Statistics Office)
Feedback
Forms

Petitions filed, processed, posted and granted are in

accordance with the established office procedure
2. Granting of Petitions for the
Correction of Clerical Error
Timely endorsement to PSA Manila for the affirmation of There was no impugned or
(CCE) and Change of First
the petitions 632 100% -do- -do- CCR returned petitions endorsed
Name (CFN) under RA 9048
for affirmation by the PSA
and Correction of Clerical
Timely preparation of Certificate of Finality of affirmed
Error (CCE) under RA 10172
petition for endorsement to PSA
 1. Properly prepared and processed applications No
for Marriage Licenses complaints
3. Application for and Issuance PSA has not returned a
2. Posted in accordance with office procedure. 380 100% from 90% CCR
of Marriage License single document with errors
3. Issued Marriage Licenses in accordance with clients and
office procedure customers

No
1. Properly processed documents with complaints
4. Issuance of Supplemental PSA has not returned a
Supplemental Report. 378 100% from 100% CCR
Report single document with errors
2. Timely released of duly supplemented reports clients and
customers

5. Out of Town Reporting Properly processed documents for Out-of-Town No negative feedback from
Reporting send on time of duly processed document to the office of the civil
the place where the event took place (birth, death, No registrar where the out-of-
marriage) through the office of the civil registrar complaints town reporting was sent
10 100% from 100% CCR
clients and
customers

6. Registration of Legal 1. Properly processed document with the No negative feedback from
Instruments corresponding requirements in accordance with No the Philippine Statistics
the office procedure. complaints Authority
762 100% from 100% CCR
2. Registered documents are in order clients and
customers
7. Registration of Court 1. Properly processed document with the No negative feedback from
Decrees / Decisions corresponding requirements in accordance with No the Philippine Statistics
the office procedure. complaints Authority
66 100% from 100% CCR
2. Registered documents are in order clients and
customers