United International University

School of Business and Economics

Course: MGT 3224: Productions and Operations Management

Semester: Summer 2017
Sections: H and J (Sunday and Tuesday Classes)
Faculty: Irtifa Tazkia Islam
Office Room: 506/2
Email: tazkia@bus.uiu.ac.bd
Phone: 01732453797

Office Hours
Monday and Wednesday Sunday and Tuesday
8:00 am to 8:30 am 1:40 pm to 2:10 pm
9:50 am to 12:35 pm 3:30 pm to 5pm
2:05 pm to 3:35 pm 6:20 pm to 7:05 pm

Course Aims and Outcomes

Operation Management is basically the management of process or system that creates goods and/or
service. This course is designed for the Business students in such a way that enable them to obtain
comprehensive knowledge on operative functions of business. The specific objectives of the course can
be outlined as:

o Understanding of day-to-day management of the resources in the areas of service and

manufacturing
o Enhancing the ability of students to identify various operational strategies related to Demand,
Procurement, Planning, Processes and overall Supply Chain
o Good understanding of the facility layout and planning for respective manufacturing/service
activities
o Developing relationship between operations and other business area in an organization

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Tentative lecture schedule and course topics :

Lecture 1 - May 28 (s) Introduction Class

Lecture 2- May 30 (t) Lecture 1- Introduction to Operations Management
Lecture 3- June 4 (s) Lecture 2- Productivity
Lecture 4 June 6 (t) Lecture 3-Productivity Math
Lecture 5- June 11 (s) Quiz 1
Lecture 6 June 13 (t) Lecture 4- Project Management
Lecture 7- June 18 (s) Case Study 2
Lecture 8- June 20 (t) Quiz 2
Lecture 9- July 2 (s) Lecture 5-Facility Layout
Lecture 10- July 4 (t) Lecture 6- Forecasting
Lecture 11- July 9 Lecture- 7- Forecasting and Facility Layout Math
Lecture 12- July 11 Lecture 8- Review Before Mid Terms
MID TERMS
Lecture 13- July 23 (s) Supply Chain Management
Lecture 14 July 25 (t) Total Quality Management
Lecture 15- July 30 (s) Scheduling
Lecture 16-Aug 1 (t) Capacity Planning
Lecture17-Aug 6 (s) Facility Location
Lecture 18- Aug 8 (t) Service Quality
Lecture 19- Aug 10 (Thursday) Extra Class for Math Practice and Review
Lecture 20-Aug 13 (s) Quiz 3
Lecture 21- Aug 20 (s) Case Study 3
Lecture 22- Aug 22 (t) Presentation
Lecture 23 Aug 27 (s) Presentation
Lecture 24- Aug 29 (t) Review for Finals

Evaluation

Learning in this course results primarily from assigned readings, class lectures, case studies, tests,
projects, and class participation. The components of the course grade will be weighted as follows,
tentatively. The components are individually assessed except the group project. The instructor reserves
the right to modify the weightings to adjust for material covered, or to modify the course components.
Following marking criteria will be followed:

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 Marking criteria

Criteria Assigned marks

Class Attendance and Participation 5% of total
Quizzes 15 % of total
Final Project and Presentation 15 % of total
Midterm 25% of total
Final Examination 40% of total
Total 100%

Quizzes: There will be 3 announced quizzes and the best 2 quiz marks will be in consideration for
grading purpose. Quizzes will consist of both theoretical and practical application related questions.

Project and Assignments: Students will be divided into groups of 4-5 members. Most class activities and
presentations will take place in this group. So be alert in choosing your group members. Do not think
that you can go ahead doing nothing in your group. I will take necessary peer evaluations at the end of
the semester and your grades will highly depend on the reflections of your group mates.

Quiz and Exam Pattern: The syllabus for the mid-term exam and question pattern will be declared in the
class. Usually the quizzes are objective and Math based. Mid Term and Final Exams are short question
answer and math based.

Participation: In class participation is worth 10% of your final grade. If you are absent from any class for
a legitimate reason, you should indicate that to the instructor so that you are not penalized for lack of
participation during that class. Opportunities for in-class participation include taking part in lectures by
asking questions and completing evaluation forms for group presentations

Grading Scale: UIU standard grading scale will be considered.

Text Book:

Operations Management: Edition 12 by William J Stevenson

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Expected Course Etiquettes

It is expected that you do not come in and out of the class time and again when the lecture is
going on.
Being on the phone during the lecture is considered as a sign of disrespect to the classroom
environment and the faculty.
No make-up quiz, case study and exam policy will be followed strictly.
Any kind of crying, wining, emotional talk will not help to improve your grade and get you a few
extra points. Any sort of request to increase grade without any valid justification may in fact
decrease your grade. You get what you deserve in my course.
In this course late assignments will be highly penalized.
Any form of cheating, plagiarism, disruptive and disrespectful behavior to course mates or
faculty will result in an F. If I do find any similar answers in your quizzes or mid terms, the exam
scripts will be submitted to the department with a note that the student was caught plagiarizing.
You are most welcome to share any kind of course/ personal academic queries with me. It will
be my pleasure if I can provide any valuable feedback.

Communication Policy

A Facebook group named Miss Irtifa's Class: Summer 2017 has been created to provide
consultations and announcements.
Link: https://www.facebook.com/groups/677853092412651/?source=create_flow
I will be available to answer to you course related queries in Face Book Inbox as well. Just have
patience till I have the time to check the message and answer you.
You can also contact me at my number 01732453797 (In case of emergency)
All handouts, slides and other materials will be provided in the Facebook Group.

The instructor has the right to change the outline if needed.

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