United International University

School of Business and Economics

Course: MGT 3224: Productions and Operations Management

Semester: Fall 2017
Faculty: Irtifa Tazkia Islam
Office Room: 506/2
Email: tazkia@bus.uiu.ac.bd
Phone: 01732453797

Office Room 506/2

Office Hours Sunday And Tuesday- 9:55 am to 12:40 pm
Sunday and Tuesday 2:10 pm to 3:30 pm

Course Aims and Outcomes

Operation Management is basically the management of process or system that creates goods and/or
service. This course is designed for the Business students in such a way that enable them to obtain
comprehensive knowledge on operative functions of business. The specific objectives of the course can
be outlined as:

o Understanding of day-to-day management of the resources in the areas of service and

manufacturing
o Enhancing the ability of students to identify various operational strategies related to Demand,
Procurement, Planning, Processes and overall Supply Chain
o Good understanding of the facility layout and planning for respective manufacturing/service
activities
o Developing relationship between operations and other business area in an organization.

1|Page
 Expected Course Etiquettes
Tentative Lecture Schedule:

Lecture 1 Introduction Class

Lecture 2 Introduction to Operations Management
Lecture 3 Productivity
Lecture 4 Productivity Math
Lecture 5 Case Study 1
Lecture 6 Quiz 1
Lecture 7 Project Management
Lecture 8 Supply Chain Management
Lecture 9 Facility Layout
Lecture 10 Forecasting
Lecture 11 Forecasting and Facility Layout Math
Lecture 12 Quiz 2
Lecture 13 Case Study 2
Lecture 14 Review before mid-terms + Presentation

Lecture 15 Scheduling +Presentation

Lecture 16 Capacity Planning +Presentation
Lecture17 Facility Location + Presentation
Lecture 18 Service Quality + Presentation
Lecture 19 Total Quality Management + Presentation
Lecture 20 Quiz 3 +Presentation
Lecture 21 Case Study 3
Lecture 22 Final Presentation
Lecture 23 Final Presentation
Lecture 24 Review for Finals

Evaluation
Learning in this course results primarily from assigned readings, class lectures, case studies, tests,
projects, and class participation. The components of the course grade will be weighted as follows,
tentatively. The components are individually assessed except the group project. The instructor reserves the

2|Page
 Expected Course Etiquettes
right to modify the weightings to adjust for material covered, or to modify the course components.
Following marking criteria will be follow

Quizzes: There will be 3 announced quizzes and the best 2 quiz marks will be in consideration for
grading purpose. Quizzes will consist of both theoretical and practical application related questions.

Project and Assignments: Students will be divided into groups of 4-5 members. Most class activities and
presentations will take place in this group. So be alert in choosing your group members. Do not think
that you can go ahead doing nothing in your group. I will take necessary peer evaluations at the end of the
semester and your grades will highly depend on the reflections of your group mates.

Quiz and Exam Pattern: The syllabus for the mid-term exam and question pattern will be declared in the
class. Usually the quizzes are objective and Math based. Mid Term and Final Exams are short question
answer and math based.

Participation: In class participation is worth 10% of your final grade. If you are absent from any class for a
legitimate reason, you should indicate that to the instructor so that you are not penalized for lack of
participation during that class. Opportunities for in-class participation include taking part in lectures by
asking questions and completing evaluation forms for group presentations

Grading Scale: UIU standard grading scale will be considered.

3|Page Marking criteria

 Expected Course Etiquettes
Criteria Assigned marks
Class Attendance and Participation 5% of total

Text Book Quizzes 15 % of total

Final Project and Presentation 15 % of total
Midterm 25% of total
Final Examination 40% of total
Total 100%

Text Book

Operations Management: Edition 12 by William J Stevenson

Expected Course Etiquettes

No make-up quiz and exam policy will be followed STRICTLY.

I do not take any improvement exam.
In this course late assignments will be highly penalized.
Any form of cheating, plagiarism, disruptive and disrespectful behavior to course mates or faculty
will result in an F.
Any kind of crying, wining, emotional talk will not help to improve your grade and get you a few
extra points. You will have to work very hard to earn your desired grade in my course.
Behavior towards the course mates and the faculty will be considered very seriously during my
course.
Proper dress up is important during my classes. Being business students you have to learn how to
present yourself and demonstrate a strong and enhanced personality.
Be careful about the language you are using at the time of communicating with your course
instructor.

Communication Policy

4|Page
Expected Course Etiquettes
A Facebook group named has been created to provide consultations and announcements.
Link: https://www.facebook.com/groups/1764913047145674/?source=create_flow
I will be available to answer to you course related queries in Face Book Inbox as well. However I am
not bound to answer you through Facebook inbox. I will only answer if I have the scope to answer.
Any sort of formal communication needs to be done through the email. Please use proper language
and etiquettes of communication while communicating through in inbox or email.
You can also contact me at my cell number in case of emergency only, not for unethical requests.

The instructor reserves the right to make modification to the course outline if required.

5|Page