16/03/2017 CustomerFlowManagement|Qnomy

Customer Flow Management

"optimal customer experience across all your walk-in

centers"

CONTACT US

QnomysCustomerFlowManagementsoftwareisacentralserversolutionthatprovidesallyour
brancheswithadvancedcustomerreception,queuing,routingandinteractionmanagementtools,with
optionalappointmentschedulingandstaffplanningapplications.

Thesystemensuresoptimalcustomerexperienceacrossallyourwalkincenters,whichmaybe
tunedtowardseithersale/servicelevelgoals,orcostsavingandprocessstreamlining.Realtime
monitoring,alertsandreportsensuremanagersatalllevelsstayontopoftheirKPIs.

Benets and Advantages

Benets of Solution:
Streamlinesyourcustomerflowandbranchoperation.
Improvesthelevelofservice,enablesfocusedimprovementforspecificcustomersegments
andservices.
Entertainswaitingcustomerswithintegrateddigitalsignage.
Increasessalesbyleveragingdigitaladvertising,customersatisfactionandagentsaletips.

Unique advantages of Qnomy Customer Flow Management:

Centralservercanbescaledupfromasinglepointofservicetoanynumberofbranches.
Rapiddeploymentofselfservicescheduling,hostedbyusoronyourwebsite.

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Easymaintenance:remoteconfigurationofsystem,noneedtoinstallsoftwareatagent
counters.
Completeflexibilitytomatchanybusinessrequirement.

Main Features
Qnomy'sQueueManagementsystemmanagesqueuesforalllocationsandforallservices.
Qnomy'sAppointmentManagement(appointmentscheduling)managescustomer
appointments,ensuringcustomersarecorrectlyprioritized,whereandwhenapplicable.
Qnomy'sStoreCampaignManagement(storecampaignmanagement)combinesrelevant
informationforwaitingcustomerswithadvertisedcontent.
Qnomy'sStaffOptimization(staffoptimization)establishesthenumberofagentsrequired,on
everydayandhour,usingcustomerflowstatistics.
Administratorinterfaceforconfiguringreceptionpoints,grouprolesandagentpermissions,
customerroutinglogic,saletipslogic,digitalsignageandprintlayout,andmore.
Agentinterfaceforqueuemanagementfunctions,interactionmanagementanddocumentation,
statisticsandalertsview.
Agentsaletips,presentsrecommendationsforconveyingpromotionalmessagestocustomers
duringinteraction.
Customermanagementinterfaceallowsviewingandeditingcustomerdetailsandinteraction
history.
Managerinterfaceallowsviewingonlinereportsandstatistics,drillingdowntoseemoredetail
andanalysis,agentmanagementandbranchperformancecontrol.
Alertnotificationsinformagentsandmanagersaboutexceptionaleventssuchaslongwaiting
times,VIPcustomerarrival,notenoughcountersopenandsoforth.
CRMintegrationenablesmartroutingofcustomersdependingonsegment,valueandprofile.
Automaticflowmanagementenablesmultistepprocessestobepredeterminedbasedon
customerrequestsoragentdecisionstheresultingtransferfromoneservicetothenextis
enforcedbythesystem.
Backofficeworkflowmanagementallowsmanagingandintegratingofflineprocessessuchas
formprocessing,productrepair,testresults,examinationsandsoforthwiththecustomerflow
management.
Scalabletoanynumberofbranches,departments,servicesandagents.
Allconfigurationsettingsareparameterbased,requirenoprogramming,aredoneremotelyfrom
theserverandaffectallbranchesimmediately.
Additionalprogrammingthatenablesenhancedbusinesslogicandsmarterinterfacesis
embeddedasscriptsneveralteringthebasicproductcode,whichminimizestestprocedures,
speedsupdevelopmentandensuresarapidresponsetobusinessneeds.
AlluserinterfacesareWebbased,easytouseandlinkedtoonlinecontextualhelppages.

Related Topics:
QueueManagementSystem(/queuemanagement)

TakeaNumberSystem(http://www.qnomy.com/takeanumber)

StaffOptimization(/staffoptimization)

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PatientFlowManagementSystem(/patientflowmanagement)

AnalyticsandOptimization(http://www.qnomy.com/analyticsandoptimization)

CustomerVisitManagementApp(http://www.qnomy.com/visitmanagementapp)

Solutions

Appointment Scheduling Software (http://www.qnomy.com/appointment-scheduling)

Business Process Management (http://www.qnomy.com/business-process-management)

Customer Visit Management App (http://www.qnomy.com/visit-management-app)

Omni-Channel Commerce Solution (http://www.qnomy.com/omni-channel-commerce)

Case Management Software (http://www.qnomy.com/case-management)

Retail Task Management (http://www.qnomy.com/retail-task-management)

Queue Management System (http://www.qnomy.com/queue-management)

Sta Optimization (http://www.qnomy.com/sta-optimization)

News & Events

"Optimizing The Patient Journey" Roadshow

2017-03-16

Q-nomy launches Q-Flow 6

2017-02-02

Q-nomy to unveil real-time patient journey optimization at HIMSS 2017

2017-01-11

CONTACT US

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AboutQnomy

Since2002,Qnomyhasbeendeveloping,sellingandimplementingsoftwaresolutionsthathelp
organizationsoptimizethecustomerexperienceintheirbranchesorstores.

Qnomy'svisionistomakethemostofeverycustomervisit:moresales,greatercustomersatisfaction,
betterexperience.

Industries

Healthcare(http://www.qnomy.com/healthcare)
Telecom(http://www.qnomy.com/telecom)
Banking(http://www.qnomy.com/banking)
Retail(http://www.qnomy.com/retail)
Government(http://www.qnomy.com/government)
Education(http://www.qnomy.com/education)
Other(http://www.qnomy.com/other)

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