OBJECTIVE

VIKAS VERMA
To seek a challenging career in an organization having
environment that encourages continuous learning and
provides exposure to new technologies, to help me achieve
E-mail professional and personal growth in the field of
enf.vikasverma@gmail.com Information Technology.

Address EDUCATIONAL QUALIFICATION

A-2/251, Janakpuri, DEGREE: Bachelor of Technology (2008-2012)

New Delhi - 110058
College: Malout Institute of Management and
Personal Data Information
Technology,Malout (PUNJAB)
Date of Birth : 10 Oct 1988 Stream: Information Technology
Sex : Male University: Punjab Technical University, Jalandhar
Nationality : Indian Marks: 60.34%
Marital Status : Single
Languages : English & Hindi Senior Secondary: XII (2007)
Mobile : 9999266621
School: Rani Public School, Chorode, Vadakara,
Kerala
Board: C.B.S.E
Marks: 67%

Secondary: X (2003-2004)

School: Sumermal Jain Public School, New Delhi

Board: C.B.S.E
Marks: 60.3%

COMPUTER PROFICIENCY

Operating Systems: Windows, Windows Server 2008

Skills: Service Desk, Windows Server, Active Directory,
Exchange, Group Policy, Infrastructure Management

Personality Traits: Active, self-motivated, researcher,

solution oriented, punctual, consistent, well behaved,
presentable, leadership, team oriented, organized,
responsible
Experience:
HCL Technologies
2013 March- 2013 December L1 System Analyst

Met Customer service, quality and technical expertise needs.

Worked diligently and efficiently to take calls from the queue to maintain an average
time to answer within SLA.
Collects debugging information as needed. Escalates issues outside of the scope of L1 to
the L2 team.
Clear documentation of technical issues within support incidents. Evaluates issues and
resolutions for contribution to
the Technical Support Knowledgebase
Provided Windows and Application Support,
Good knowledge of Active Directory, RSA, MS products, Outlook, VPN, hardware and
software related queries.

Reason for leaving: Father suffered paralyses

December 2013 till December 2015 Web designing business since I needed to take care of my
father who got paralyzed. Self-Studied Microsoft Server Technology.

Egon Zehnder
2015 December till December 2016

Possess knowledge on Windows 2008/2012, basic PowerShell.

Troubleshooting experience on Clients like Outlook/OWA/Active Sync.
Knowledge on Mailbox setting, mailbox permissions, shared mailbox permission,
Distribution list permission, email tracking etc.
Active Directory Users, Group and OU management.
Group Policy management
Managed Phone provisioning tools such as Afaria and Microsoft Intune.
Handled Projects a. Imaging - Customizing Image, Network Installation b. PMP
Management.
Managed backup and recovery solutions.
Enterprise security tools management.
ITIL Service Desk practices followed.
Strong documentation skills.
Managed team of 7, managing work flow, prioritizing, assigning and escalating queries.
Managed technical calls with vendors
Handling On boarding and Off boarding of employees with IT perspective.
Work Delivery with assured quality and time.

Reason for leaving: Poject moved

Elevate Services
2017 January till present L2 System Analyst
Job Role includes providing call, email and chat support to address technical issues of end users
in the firm. Also, managed team of 9 colleagues assisting, training and giving them in depth
knowledge for process and technical skills

Trained by the firm on:

Performing infrastructure monitoring
Resolving administrative requests for application server systems and MS Office/Outlook
client installations
1st level support for application development and support teams in resolving technical
problems
Met expectations to develop a deep understanding of the firms business and core
business application for which training would be provided
Active Directory, server operating systems (Windows 2003, 2008)
DHCP and DNS
Network security (antivirus, spyware tools
Installing, configuring and troubleshooting Win 7 issues
MS Outlook 2010/Exchange 2010
Basic vSphere tasks

Vikas Verma
Date: 17 October 2017