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Journal of Network and Systems Management, Vol. 4, No.

4, 1996

Guest Editorial

From Networks and Network Management Into


Service and Service Management
Tuncay Saydam and Thomas Magedanz

With increasing customer demands, progressing liberalization of telecommu-


nication markets, and technological advances in network technologies and ser-
vice architectures, the provision of a global open market of telecommunications
services becomes an essential foundation for the emerging information society.
In such an open service market a variety of multimedia broadband services will
be provided by mutiple service providers in cooperation or competition across
different networks in accordance with the customers demands.
There is an emerging trend that is shifting the emphasis from managing
the technologies and resources to managing the services built on top of these
resources. Customers are no longer interested in the underlying technologies
offered by network providers, but in the services provided to them. Particularly,
the customers are taking a more active role in the area of management allowing
them to keep increased control on the provided services. This means that service
providers have to provide appropriate service management capabilities across
corresponding management interfaces to both customers and other (cooperating)
service providers.
Network management involves the deployment, integration and coordina-
tion of all the hardware, software and human elements to monitor, test, poll,
configure, analyze, evaluate, and control the network and element resources to
meet the real-time, operational performance and quality-of-service (QoS)
requirements at reasonable cost. Service management involves the creation,
access, usage and management of value-added services using the logical, virtual
and physical network resources and the network management systems. The sep-
aration of service, service management, and network resources is crucial in
creating open, transparent and reconfigurable services. From its creation to its
provisioning and management, a service primarily involves three players: the
customers, service providers and the network providers. Even though there are
service interactions among these players, it is important to keep their manage-
ment views distinct both physically and logically. Services and service man-
agement separation requires this independence of service views.

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1064-757019611200-0345509.5010 9 1996 Plenum Publishing Corporation


346 Saydam and Magedanz

Down-sizing, outsourcing, one-stop-shopping, interdomain management,


customer network management, and virtual private networking are all concepts
related to this interest in service management. The application of international
management standards, such as OSI Management and ITU-T's Telecommuni-
cations Management Network (TMN) to this problem space is currently the
focus of international research activities.
This special issue of Journal of Network and Systems Management aims
at bringing about a wide range of topics and perspectives in service manage-
ment, and examining the current state-of-the-art and the challenges posed in
this area.
In this issue, Adams and Willetts in their Thresholds article indicate that
a service, being a key differentiator, needs to be provided and managed by an
unimpeded process streamlining and flow-through if simultaneous improvement
in service quality, cost reduction and short- time-to-market goals are to be
achieved. The authors maintain that, starting with the TMN standards, N M F ' s
SMART program with OMNIPoint solution sets and component sets may bring
forth the needed service management solutions.
The first two papers deal with management of Virtual Private Networks
(VPNs). The paper by Bjerring et al. presents a management service for a VPN
service over an arbitrary number of administrative and technological domains.
The paper outlines how the I T U - T ' s TMN Recommendations have been used
as the architectural framework for the VPN management service development,
and how a working prototype was implemented over a pan-European ATM
network.
Gaspoz et al. describe the specification of an ODP-based management
architecture that allows VPN customers to dynamically modify their VPN con-
figurations. They have developed a generic network information model and a
computational VPN configuration management architecture, illustrating how
functionality and data can be distributed between the different layers and
domains of this architecture.
The next two papers deal with connection-level management in ATM net-
works. Mogh6 and Rubin present the role of service management in managing
the connection-level QoS of applications through an overlay service manager.
They study a service management implementation that uses a threshold to allo-
cate available bandwidth to simple and complex applications, and compute,
through queueing analysis, the QoS measures of the service classes as a function
of the threshold. They propose and develop an optimality criterion for the
threshold whereby service classes suffer equal degradation.
The paper by Anerousis and Lazar presents a model, consisting of a con-
nection management architecture and a network management architecture, for
managing the configuration and performance of the VC and VP services in
ATM networks. The latter architecture uses the OSI management model to pro-
vide access to the appropriate service monitoring and control functions, and is