Form Q1 Code No.

______________________

QUESTIONNAIRE Employees attitudes toward change and organizational change

Introduction - This questionnaire is designed to collect information about how you feel about change, need for
change and the change undertaken by the organization you work for. By answering these questions, you gain more
understanding about your work condition. Please select the most appropriate answer for each question based on
your own experience and feelings. Thanks very much.

Part A: Attitudes toward change, in general.

Please indicate your level of agreement to the following statements. strongly strongly
disagree agree
1 2 3 4 5
1. I generally consider changes to be a negative thing. O O O O O
2. I will take a routine day over a day full of unexpected events. O O O O O
3. I like to do the same old things rather than try new and different ones. O O O O O
4. When I am informed of a change of plans, I tense up a bit. O O O O O
5. When things dont go according to plans, it stresses me out. O O O O O
6. If my boss changes the criteria for evaluating employees, it will make me feel O O O O O
uncomfortable.
7. Changing plans seems like a real hassle to me. O O O O O
8. Often, I feel a bit uncomfortable even changes may potentially improve my life. O O O O O
9. I dont change my mind easily. O O O O O
10. Once I have come to a conclusion, I am not likely to change my mind. O O O O O
11. My views are very consistent over time. O O O O O

Part B: Now, look at the environmental factors.

Please indicate your level of agreement to the following statements. small/ drastic/
few many
External Environment 1 2 3 4 5
1. There is a ___ change in the industry. O O O O O
2. There is a ___ change in customer preferences. O O O O O
3. There are ___ new business competitors. O O O O O
4. There are ___ new competing products/services. O O O O O
strongly strongly
disagree agree
Perceived need for change 1 2 3 4 5
5. We need to change our approach to the industry. O O O O O
6. We need to change our approach to the market. O O O O O
7. We need to change the way we do things in this organization. O O O O O
8. We need to change our effectiveness by adjusting our operations. O O O O O
Norm and perceived behavioral control
9. My supervisor thinks that I shall support the proposed change. O O O O O
10. People in my work unit think that I shall support the proposed change. O O O O O
11. People in other work units think that I shall support the proposed change. O O O O O
12. I have complete control whether I carry out activities that support change. O O O O O
13. I have enough resources to carry out activities that support change. O O O O O
14. I have been given enough time to carry out activities that support change. O O O O O
Readiness for change
15. I have a good feeling about the change project. O O O O O
16. I am willing to make a significant contribution to the change. O O O O O
17. I have the required skills to contribute to the change. O O O O O
18. I think that the change will have a positive effect on the clients we serve. O O O O O

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Form Q1 Code No. ______________________

Part C: You now review the change(s) you experience

Please indicate your level of agreement to the following statements. strongly strongly
disagree agree
In the organizational change you have gone through, 1 2 3 4 5
1. sufficient advanced notice was given to employees affected by the change. O O O O O
2. an adequate explanation for why the change was necessary was provided. O O O O O
3. the organization kept everyone fully informed during the change. O O O O O
4. those affected by the change had ample opportunities for input. O O O O O
That change in fact involves
5. changes in the work units interaction with other work units. O O O O O
6. changes in the way performance gets tracked and measured.. O O O O O
7. changes in the work units processes and procedures.. O O O O O
8. changes in the daily routines of employees in the work unit. O O O O O
Supervisor Relations
9. I can communicate well with my boss about the change. O O O O O
10. My boss lets me know what is expected of me. O O O O O
11. My boss encourages me to give my best efforts. O O O O O
Change commitment
12. I am supportive of this change. O O O O O
13. I have tried to convince others to support the change. O O O O O
14. I support my supervisor during the change. O O O O O
15. I am doing whatever I can to help this change be successful. O O O O O
As a result of the change,
16. people in this unit find their work more interesting. O O O O O
17. most people in the unit are better off. O O O O O
18. peoples quality of life at work has improved. O O O O O
19. the nature of my work has changed. O O O O O
20. my job responsibilities have changed. O O O O O
21. I find greater demands placed on me at work. O O O O O
22. I am expected to do more work than I used to. O O O O O

Part D: Personal Profile: please give us some general information about you.
1. Gender Male Female

2. Age <20 20-29 30-39 40-49 50 and above

3. Status Single, Single, Married Married Others
live with parents live alone without kids with kid(s) __________

4. Qualifications High School Bachelor Masters or above others
____________

5. Position/Title Technical staff Marketing Administrator Manager others

__________

6. Working experience < 1yrs 1 to <2 yrs 2 to <4 yrs 4 to < 8 yrs 8 yrs & above

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