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Effectively Equips Professionals with the Ability to Recognize, Investigate and Report the Findings of Crucial
Workplace Investigations
Course Description:
This program has two key themes - getting the best out of your people through appropriate performance management to
ensure that employees' activities and outputs are congruent with the organisation's goals, and minimising the risk of successful
claims being made against your business when termination does occur.
This course covers the universal principles of excellent investigation; how to identify issues and then plan an investigation; how to
conduct thorough witness interviews even if the witness is hostile or difficult; how to deal with whistleblowers, how to gather,
organize and review physical, digital and documentary evidence; using the Internet as an investigative tool, how to assess
evidence and how to write clear and convincing reports. The course is designed to give anyone responsible for conducting,
supervising or reviewing investigations or fact-finding of any kind, the tools required to ensure that they are done objectively
and thoroughly. It covers the basics applicable to virtually every type of investigation, including:
The course includes discussions on the importance of ethics in planning and conducting investigations.Many different problems
can lead an employer to start an investigation, and not every investigation necessarily fits the popular profile of interrogations,
witnesses under harsh lights, and long, drawn-out detective work. Here are some common reasons why companies investigate
employees or situations:
Attitude problems
Substance abuse
Discrimination complaints
Harassment complaints
Threats against others
Vandalism and other sabotage
Violations of work rules
Safety problems
Theft
Fraud
Naturally, each type of problem demands its own methods of investigation. However, certain common threads run through
each type of investigation situation. The investigator must:
In essence, investigations are just a tool for management to use in analysing the reasons for problems or gathering data to
make management decisions.
Managing Performance, Conducting Workplace Investigations
Training for managers and supervisors
Contents of Program
Section 1: The Fundamentals of Investigation
The eight principles that apply to any kind of investigation
An assessment tool for determining the quality of your own or someone elses investigation
Procedural fairness
Fact-finding in the workplace can be amongst the most complex and challenging of investigations. Using a real-life case study,
this segment will show how the lessons learned during the day apply in the workplace context. We will cover the 10 steps
necessary to ensure a workplace investigation can withstand scrutiny.
This Master Class will provide Professionals with the skills to:
The main goal of any investigation is to provide a sound, factual basis for decisions by management. The investigation should
also produce reliable documentation that can be used to support management actions. Finally, an investigation of
employees should reveal whether any misconduct has occurred and identify (or exonerate) specific employees who are
suspected or guilty of misconduct, and put a stop to further wrongful actions. We will also look at the Work Personality DNA of
a good Workplace Investigator and provide an opportunity for all attendees to undergo a Workplace Personality DNA.
Human Resources Staff, Managers, Supervisors Of All Professionals At All Levels Can Join This Workshop
Investigators
Human Resources Professionals
Auditors,
Compliance Officers
Regulators
Inspectors
Complaint Handlers
Lawyers
Policy Analysts
Front-Line Managers
Union Officials
Senior Executives
Police Officers
Insurance Adjusters
Diversity And Equity Professionals
Human Rights Officers And Analysts
If you require further details about this workshop or looking for in-house training kindly contact:
Tel: +60 3 20274751 Mob: +60 11 1 637 3203 Fax +60 3 7865 1533 Email: waseem@mawaevents.com
Speakers Profiles
Michael Stokes is an international HR Consultant who in his career has worked in Hands-On and
Strategic HR positions for various Multi Nationals in 5 continents and 7 countries.
Michael will be conducting the Kuala Lumpur & Dubai Master Classes.
Michael Stokes
Ron alternates his times between offices in Sydney Australia and Dallas Texas USA and has trained
more than 5000 HR Professionals in nine countries, on various issues including Investigative
Interviewing and Conducting Workplace Investigations.
Prior to consulting, Ron held Senior Human Resources Management roles with several Multi-
Nationals and is the successful author of two Human Resources Management books.
Ron also contributed to the global research on todays Workplace Investigation Models and has
been awarded Fellow Membership Status of both the Australian Human Resources Management
and the Society of American Human Resources Management.
Ron has conducted and/or project managed more than 50 Workplace Investigations in his career.
Ron Palmer
For Registration:
Tel: +60 3 20274751 Mob: +60 11 1 637 3203 Fax +60 3 7865 1533 Email: waseem@mawaevents.com