Vous êtes sur la page 1sur 2
ALVIN CHUA KOK WOEI Mobile : 86 13110639673 E-mail : <a href=alvinchua.kw@yahoo.com Address : Tower 3, 15 Floor, Unit 903 Sunshine Holiday Condominium No 28 Fuxin Road, 35 0000 Fuzhou, Fujian. CAREER OBJECTIVE: “To be the image of the organizations in providing excellence service through my creating and engaging experiences with guests, communication and interpersonal skills” www.linkedin.com/in/alvin-chua- 蔡国伟 Yaobao5035 alvin.chua1912 " id="pdf-obj-0-3" src="pdf-obj-0-3.jpg">

ALVIN CHUA KOK WOEI

Mobile : 86 13110639673

E-mail

Address : Tower 3, 15 th Floor, Unit 903

Sunshine Holiday Condominium No 28 Fuxin Road, 35 0000 Fuzhou, Fujian.

CAREER OBJECTIVE:

“To be the image of the organizations in providing excellence service through my creating and engaging experiences with guests, communication and interpersonal skills”

ALVIN CHUA KOK WOEI Mobile : 86 13110639673 E-mail : <a href=alvinchua.kw@yahoo.com Address : Tower 3, 15 Floor, Unit 903 Sunshine Holiday Condominium No 28 Fuxin Road, 35 0000 Fuzhou, Fujian. CAREER OBJECTIVE: “To be the image of the organizations in providing excellence service through my creating and engaging experiences with guests, communication and interpersonal skills” www.linkedin.com/in/alvin-chua- 蔡国伟 Yaobao5035 alvin.chua1912 " id="pdf-obj-0-28" src="pdf-obj-0-28.jpg">

www.linkedin.com/in/alvin-chua-蔡国伟

ALVIN CHUA KOK WOEI Mobile : 86 13110639673 E-mail : <a href=alvinchua.kw@yahoo.com Address : Tower 3, 15 Floor, Unit 903 Sunshine Holiday Condominium No 28 Fuxin Road, 35 0000 Fuzhou, Fujian. CAREER OBJECTIVE: “To be the image of the organizations in providing excellence service through my creating and engaging experiences with guests, communication and interpersonal skills” www.linkedin.com/in/alvin-chua- 蔡国伟 Yaobao5035 alvin.chua1912 " id="pdf-obj-0-33" src="pdf-obj-0-33.jpg">

Yaobao5035

ALVIN CHUA KOK WOEI Mobile : 86 13110639673 E-mail : <a href=alvinchua.kw@yahoo.com Address : Tower 3, 15 Floor, Unit 903 Sunshine Holiday Condominium No 28 Fuxin Road, 35 0000 Fuzhou, Fujian. CAREER OBJECTIVE: “To be the image of the organizations in providing excellence service through my creating and engaging experiences with guests, communication and interpersonal skills” www.linkedin.com/in/alvin-chua- 蔡国伟 Yaobao5035 alvin.chua1912 " id="pdf-obj-0-37" src="pdf-obj-0-37.jpg">

alvin.chua1912

ACADEMIC QUALIFICATIONS & ACHIEVEMENTS

Certificate in Managing Front Office Operations Malaysian Association of Hotels Training and Education Centre (March 2015)

Certificate in Managing Front Office Operations

Malaysian Association of Hotels

Training and Education Centre (March 2015)

Certificate in Managing Front Office Operations Malaysian Association of Hotels Training and Education Centre (March 2015)
Certificate in Managing Front Office Operations Malaysian Association of Hotels Training and Education Centre (March 2015)

Certificate in Shangri-La Talent Development Program

Shangri-La Academy Zhuhai, Guangdong Province 2014. (September 2014 – September 2015)

Certificate in Managing Front Office Operations Malaysian Association of Hotels Training and Education Centre (March 2015)

Bachelor in International Hospitality Management B.A (Hons)

Taylor’s University, Malaysia affiliated with Universite De Toulouse, France (March 2012 - March 2014)

Diploma in Hospitality Management

INTI College Sabah, Malaysia affiliated with Laureate International Universities (May 2009 - December 2011)

LANGUAGE CAPABILITIES

PERSONAL TRAITS

COMPUTER LITERACY SKILLS

English

 

Career Focused

 

Opera Management System

Malay

Team Player

Galaxy Light Speed System

Mandarin

Outgoing

Delphi System

Hokkien

High Level Self Initiation

Table Management System

French (Beginner)

Self-Motivated

 

REFERENCES

Name:

Mr Martin Guo

Contact: +86 159 9189 6935 E-Mail: martin.guo@shangri-la.com Designation: Front Office Manager

Shangri-La Hotel Fuzhou

Name:

Mr Jon Teoh

Contact: +66 88 7523 3186

E-Mail: jonteoh86@hotmail.com Designation: Group Director of Learning Banyan Tree Hotels and Resorts Former Training and Qi Manager Traders Hotel Kuala Lumpur

Name:

Ms Claudia Lee

Contact: +65 9363 1401 (ext 6001)

E-Mail: claudia.lee@shangri-la.com Designation: General Manager Shangri-La Hotel Lhasa Former Resident Manager Shangri-La Hotel Fuzhou.

Name:

Ms Lynn Yu

Name:

Mr Darrel Hor

Contact: +86 137 6388 8387

E-Mail: darrel.hor@shangri-la.com Designation: Front Office Manager Traders Hotel Kuala Lumpur

Contact: +86 137 6388 8387 E-Mail: lynn.yu@shangri-la.com Designation: Assist. Director of Human Resource

Shangri-La Hotel Fuzhou.

WORKING EXPERIENCES

- - -
-
-
-

SHANGRI-LA HOTEL FUZHOU

ASSISTANT FRONT OFFICE MANAGER

JULY 2017-Present

Team lead for the Core Project Team – FL15.

In charge of Front Office training.

Drive OTA guest satisfaction and guest delight program.

-

Sections head for guest service center and in room dining.

-

Duty Managers and Horizon Club Manager reporting line of authority.

-

Drives front office revenue such as walk-ins, upsell and membership enrollment.

-

Involved in front office department recruitment with recruitment manager.

-

Handling FO budget planning with Front Office Manager such as review CAPEX, profit and loss.

Regularly held one on one sessions with managers to encourage feedbacks and delivering advice for improvement.

-

-

Implements inter-sectional cross training to create multi-tasking skills amongst employees.

-

Conduct spot check on staff training, grooming, Shangri-La experience, and service standards.

-

Brainstorm action plans with team to increase guest staying experience.

-

Work together with Training and Quality Improvement manager on trainers meeting and

trainings.

-

Conduct English trainings for all departments such as English Corner.

-

Regular inspections of room to ensure meet cleanliness standard.

-

Implemented seamless check out process such as QR Code for VAT invoice at all receptions.

-

Implemented power bank station to enhance guest convenience for charging phone.

Review on day and next day arrival includes group and VIPs arrival to ensure preferences or special attention are given.

-

-

Conduct performance development review with section managers.

Meet target on driven and improve of performance monitor of guest staying experience amongst 100 properties in Shangri-La.

-

OTA C-Trip score increase in website and receive positive comments on the initiative driven with team.

-

HORIZON CLUB MANAGER CUM ACTING FRONT OFFICE MANAGER

WORKING EXPERIENCES - - - SHANGRI-LA HOTEL FUZHOU ASSISTANT FRONT OFFICE MANAGER JULY 2017-Present Team lead

TRADERS HOTEL

KUALA LUMPUR

NOV 2016-JUNE 2017

-

Ensure smooth operation of club lounge.

-

Drive day to day ADR and ensure all guests are delighted.

In charge of Front Office performance monitor such as guest overall stay experience and consistently awards on guest delight program.

-

-

Monitor SFSMS standard is practiced to ensure guest food safety.

Connect and engage with guest daily to drive more feedback from guest towards managing trends.

-

-

Hosting monthly long stay guest activities such as monthly GM cocktail party.

Department budget planning such as profit and loss, review CAPEX, and monitor daily dining covers.

-

Proposed multi-tasking practiced to employees start with inter-sectional cross trainings towards reception, guest relations, service center.

-

Best feedback was given on arrival experience mentioned and Rank No 1 on C-Trip, Trip Advisor and Agoda.

-

-

Personal Butler for VVIP - Malaysia Prime Ministry.

-

Personal Butler for VVIP – Owner of Shangri-La.

DUTY MANAGER

SEP 2015-SEP 2016

Handling guest complaints represents the hotel operations includes safety and security of guests and staff, run night audit,

-

-

Drive guest staying experiences.

-

Involved in Crisis Management Team.

ROOMS CORPORATE TRAINEE

JAN 2014-SEP 2015

-

Undergoing

developmental

curriculum

includes

both operations

and

administration

departments within the hotel and cross exposure learning via Shangri-La Academy.

-

Stands in as guest service supervisor.