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Header Data
Released On 17.10.2013 13:19:32
Release Status Released for Customer
Component XX-SER-NET-NEW New or change connection requests to SAP Support
Priority Correction with high priority
Category Installation information
Symptom
Your system has no connection to the SAP network.
Other Terms
Remote connection, Frame Relay connection, Internet, VPN/SNC, IP address
Solution
Send this form to the address specified under point 1
(see below) or send a message on
SAP Service Marketplace at: http://service.sap.com/message
and attach the remote connection data sheet to the message.
Component XX-SER-NET-NEW
The short text for that message must be "Remote Connection Data Sheet".
Company _____________________________________________________________
Customer no.: _______________ Message no. (2): ____________________
E-mail: _____________________________________________________________
Information about the machine with SAProuter and proxy for access to the SAPNet R/3 front
end and SAP Service Marketplace (3):
IP address of the SAProuter computer (*) : __________________________
Host name of the SAProuter computer (*): __________________________
(*) this information is mandatory
Company _____________________________________________________________
Customer no.: _______________ Message no. (2): ____________________
E-mail: _____________________________________________________________
Information about the machine with SAProuter and proxy for access to the SAPNet R/3 front
end and SAP Service Marketplace (3):
IP address of the SAProuter computer (*) : _________________________
Host name of the SAProuter computer (*): _________________________
(*) this information is mandatory
Phase 1
Encryption( ) 3DES
( ) AES-128
( ) AES-256
Hash( ) MD5
( ) SHA-1
Diffie-Hellman( ) Group 2 (1024-bit)
( ) Group 5 (1536-bit)
Lifetime IKE86400 seconds (Default)
Phase 2
Encryption( ) 3DES
( ) AES-128
( ) AES-256
Hash( ) MD5
( ) SHA-1
PFS ( ) NO
( ) YES
Lifetime SA7200 seconds (Default)
Security Note:
For increased security SAP recommends to use SNC encryption on all connection types.
1. Send this remote connection data sheet to one of the following addresses according to your
region or fax it to the specified fax number.
Add "New service connection" in the short text.
________________________________________________________________
Europe/South Africa
SAP AG
R/3 Network Hotline
Neurottstrae 16
D-69190 Walldorf, Germany
Germany
Fax: 610-661-0716
_________________________________________________________________
Japan
SAP Japan
SAP Japan Building
1-6-4 Kojimachi, Chiyoda-ku, Tokyo
102-8022 Japan
Fax: +61/2/9925-7553
_________________________________________________________________
Asia
SAP Asia
30 Pasir Panjang Road
#03-32 Mapletree Business City
Singapore117440
Fax: +65/6664-5050
_________________________________________________________________
2. If you ordered the remote connection data sheet in SAPNet - R/3 Frontend or on SAP Service
Marketplace, a message number was assigned to you. (This may also be the case if you ordered the
data sheet by phone.) Specify your message number here, so that the data sheet can be assigned
to it.
3. Here you must enter the official IP address of the computer on which the communication
software SAProuter and the proxy for accessing the SAPNet - R/3 Frontend and SAP Service
Marketplace are installed.
This address must be an official and registered IP address. Private address areas, such as
10.0.0.0-10.255.255.255
172.16.0.0-172.31.255.255
192.168.0.0- 192.168.255.255
cannot be used.
4. Further information about the available types of network connections can be obtained from
your local consulting partner (see below) or from the Support Center of your local SAP
subsidiary.
l Provider connection
Contact addresses for information and contract closing with provider, see Note 33953
(Europe/Africa), 37946 (Asia without Japan), 39894 (Japan), 102414 (Australia/New Zealand),
40739 (Americas/Canada).
See Note 126645 "SAP provider remote connection data sheet".
l X.25 connection
Due to the required bandwidths, X.25 connections are no longer up-to-date. However, they can be
accepted in exceptional cases. Contact your local consulting partner for further information.
l Inform us of the official IP address of the WAN interface. This address must be an official
and registered IP address which your network provider or your system administrator told you.
You cannot use the following address areas (private addresses):
10.0.0.0-10.255.255.255
172.16.0.0-172.31.255.255
192.168.0.0- 192.168.255.255
l Which type of remote connection is most suitable for us (ISDN, provider, X.25, Frame Relay) ?
l Which are the prerequisites for an SNC/VPN connection to SAP using the Internet?
Europe
Schweickert Netzwerktechnik GmbH
E-mail: vpn@schweickert.de
America
HS Network Technologies, Inc.
Tel.: +1/650-494-5285
Asia, Australia
HS Network Technologies Pte. Ltd.
Tel.: +65/6659-1218
China
Schweickert (Dalian) Network Technologies Co, Ltd.
Tel.: +86/411-84767133
Further information about the SAPNet - R/3 Frontend and SAP Service
Marketplace can be obtained from your local Support Center.
Other Attributes
Transaction codes HIER
WEST
Validity
This document is not restricted to a software component or software component version
References
This document refers to:
SAP Notes
301933 Remote connection package (rcPack) - SAP France
200436 How to establish an SAPNet R/3 connection in CIS
200330 Network Providers for Remote Connection in CIS
137342 Schedule - connection to SAP extranet, OSS and SAPNet
122827 How to establish an OSS connection in Poland
102277 To establish remote connection to SAP America
73649 Customer has no connection or only modem available
50430 Official IP addresses for SAP access
40739 Remote connection providers for the US
39894 Network Provider for Remote Connection in Japan
37946 Network Provider for Remote Connection in Asia
35010 Service connections: Composite note (overview)
33953 Network providers for connection to SAPNet R/3 front end
32500 ISDN direct connection to SAP
14716 Questions on ISDN, remote connection to SAP