Quality Alert Report MGR SVC DIR CFO CEO

Ref #: DS003 Sales Dir.:

Date: April 20 2008
th BM:
Reporter Andrew Lauder Alert Grade : Y R
Dealer claim Part usage x Warranty Claim
Sources Customer voice Return
ASC information IQC x Others

Product Bottom Freezer SER#

Product
First date of Sales -
Information Sales Qty
Failure qty / Ratio
Symptoms (Key points)

Ice buildup in freezer wall section causing blockage resulting in ER FF error

code and damage to evaporator fan.
Quality
issues
Causes (Key points)

Excess insulation traps water and create environment for ice to form causin
g the blockage.
Solution is in pictures that follow

Final approval Stop selling Keep selling

SVC Dir.
F/up
record

Date of completion:
Copy to Sales Dir. , BM, SVC Dir. , Factory

LG Electronics Canada
 Ice Build Up On Evaporator
Initially thought to be a board related issue, we
have now discovered that the cause of the ice is
from a insulation matter.
Water is trapped and then over time ice forms
and causes a blockage of the fan motor.
ER FF will be the error code displayed.
The following photos will show how to correct
this problem
Frost Problem

LRFC22750SB
512MRCJ00611
Frost build up on unit
Frost build up on inside of wall as a result of insulation

Water trapped
causing ice to form
Frost build up on evaporator and fan which blocks fan operation.
ER FF error come on in display as a result.
Frost build up on evaporator and fan
Ice on rails
Water rolls down wall and
gets trapped by insulation,
creating a ice build up
See slide #2 again
Remove the excess
insulation from this
area
Water can now roll
down to drain. The
motor may have
become damaged
and may need
replacement
 SOLUTION
Defrost unit
Cut out insulation
Replace main PWB board
Replace fan motor if damaged