DATA SHEET

Active Directory: Troubleshooting

This update of the Active Directory: Troubleshooting 4-day WorkshopPLUS course
Reduce mean time to provides participants with the skills required to understand and successfully troubleshoot
resolution by giving Active Directory problems, including group policies application and file replication service
issues, logon failures, and Active Directory replication failures. Students learn the tools
skills to effectively used in Active Directory troubleshooting, which accelerates time to resolution. Hands-on
lab exercises reinforce key workshop-acquired knowledge.
diagnose critical
This course includes an Incoming Assessment to baseline knowledge and an Outgoing
problems. Assessment to measure knowledge transfer. Advice about general disaster planning and
server management is not included.
The workshop contains Level 300 content. Please review the Target Audience information
(below), and contact your Microsoft Services representative to ensure that this workshop
is appropriate to the student’s experience and technical expertise.

WorkshopPLUS Benefits
Incoming Assessment to baseline knowledge. It is important for students to get
feedback on how much they have learned during the WorkshopPLUS course. To
accomplish that end, the Incoming Assessment measures what students know at the
beginning of the course. This 25-question assessment was developed by a team of
subject matter experts at Microsoft.
Outgoing Assessment to measure knowledge transfer. Students like to know how
much they learned as a result of the training. At the end of the WorkshopPLUS course,
students compare their Incoming and Outgoing results. In addition, the instructor reviews
the questions and discusses the answers in detail to ensure that students understand the
concepts. (Note: Individual results of the Incoming and Outgoing Assessment are not
provided to management.)
Action Planning Exercises to take workshop-acquired knowledge and apply them to
the workplace. Applying new knowledge to the real world is key to getting the most value
out of your training budget. The purpose of the Action Planning Exercises is to identify key
problems or proactive opportunities in your workplace — and then to use the skills learned
in this course to develop real-world action plans.
 Module 3: Active Directory Replication. Focuses on the
Technical Highlights mechanics by which directory changes are transferred among
 Examine in-depth the dependencies of Active Directory on domain controllers, and discusses possible replication problems
DNS, and learn how to troubleshoot and diagnose DNS and their solutions. Introduces tools that allow students to
issues. troubleshoot and monitor replication.
 Gain a deeper understanding of the processes supporting Module 4: File Replication Service. Examines the method by
directory replication, and troubleshoot and resolve directory which files in sysvol are structured and replicated. Teaches how
replication issues. to track the progress of such files and understand possible
 Diagnose and correct common FRS problems that lead to causes of failure.
sysvol replication issues.
 Gain understanding of group policy processing and Module 5: Client Logon. Discusses the potential causes of
structures, and troubleshoot policy application failures. clients being unable to authenticate against domain controllers
and what steps are necessary to resolve such problems.
Target Audience Module 6: Group Policy Processing. Provides information on
the structure of group policies as they exist on clients and on
To ensure the high-quality knowledge transfer expected by the
servers, and introduces additional tools specific to group policy
attendees of this 4-day workshop, class size is limited to 16
support. Students describe a course of action required to resolve
students who meet the following criteria:
failures of group policy application.
 Senior or top-level IT staff possessing at a minimum MCSE-
Outgoing Assessment. Students complete the quiz again and
level certification in Microsoft Windows 2003.
compare Incoming and Outgoing results to measure knowledge
 Operating-environment infrastructure architects with a solid
transfer.
understanding of AD.
 Windows 2000/2003 Server administrators with solid Action Planning Exercises. Students develop Action Plans to
understanding of AD. improve real-world situations and/or implement proactive
 Escalation support staff (top-tier only). measures.

Syllabus
This workshop runs a full 4 days. Students should anticipate
consistent start and end times for each day. Early departure on
any day is not recommended.
Incoming Assessment. Students take a 25-question quiz that
baselines their knowledge.
Module 1: Active Directory Foundational Concepts.
Introduces some of the concepts and structures on which AD is
based, including LDAP basics, the logical and physical structure
of the AD database, FSMO role holders, and the DCPromo
process. Introduces the tools and terminology required for
completion of all subsequent modules.
Module 2: Active Directory and DNS. Explains why AD is
reliant on DNS to function properly. Teaches what every AD
administrator needs to know about how AD uses DNS and about
the symptoms, causes, and resolution to DNS problems.

This workshop is just one of

many available from Microsoft
Services.
For more information,
contact your Technical
Account Manager or
Services representative.

© 2008 Microsoft Corporation. All rights reserved. This data sheet is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS SUMMARY. Microsoft is a registered trademark of the
Microsoft group of companies.