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Systems Thinking
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Introduction
Very basically, systems thinking is a way of helping a person to view the world, including its
organizations, from a broad perspective that includes structures, patterns and events, rather
than just the events themselves. This broad view helps one to identify the real causes of issues
and know where to work to address them. There are certain principles of systems thinking
that guide one to see this broad view. There is also an increasing amount of information and
tools in this regard. Systems thinking is the basis for the approach to developing the learning
organization. Peter Senge's book, The Fifth Discipline (Doubleday, 1990), and its companion,
The Fifth Discipline Fieldbook (Doubleday, 1994), are seminal works about systems thinking
and its application to organizations. Senge identifies five "component technologies" that are
the basis for building learning organizations (and systems thinking in individuals). The
following links are organized according to the five disciplines, e.g., Personal Mastery, Mental
Models, etc.
Systems Thinking
The reader should first read the following several links about systems thinking to get a basic
understanding of the approach. This understanding may help the reader to integrate the
information in subsequent categories, e.g., Personal Mastery, Mental Models, etc. Note that
information at the links presented under each category may not be complete and in
accordance with what Senge would describe for that component technology, e.g., as Personal
Mastery, Mental Models, etc. However, his categories were quite broad and the links'
information will certainly contribute to the reader's efforts in learning each "component
technology" if desired.
Systems Thinking: A Requirement for all Employees
Introduction to Systems Thinking
Overview of Systems Thinking
Systems Thinking About Thinking
Personal Mastery
Senge describes personal mastery as "continually clarifying and deepening our personal
vision, of focusing our energies, of developing patience, and of seeing reality objectively"
(The Fifth Discipline, Doubleday, 1990, p. 7).
Overview of Personal Mastery
Personal Wellness
Personal Development
Mental Models
Senge explains "Mental models are deeply ingrained assumptions, generalizations, or even
pictures or images that influence how we understand the world and how we take action" (p.
8).
Inquiry and Advocacy are two primary techniques to identify and reframe mental models
Mental Models
Mental Model Musings
Overview of Mental Models
Operationalizing Mental Models
Valuing Diversity
Also see
Appreciative Inquiry
Dialoguing
Feedback
Interviews (exit interviews, by media, for a job, selecting job candidate and research method)
Listening
Planning (planning that is carried out well goes a long way toward shared vision)
Presenting
Non-Verbal Communications
Questioning
Team Learning
Senge asks "How can a team of committed managers with individual IQs above 120 have a
collective IQ of 63?" (p. 9.).He adds "Team learning is vital because teams, not individuals,
are the fundamental learning unit in modern organizations" (p. 10).
Overview of Teams from Systems Perspective
Dialoguing
Team Building
Group Performance Management