Running head: FINAL CASE ANALYSIS DEVELOPING LEADERS 1

Final Case Analysis Developing Leaders at Southwest Airlines

Samantha Ortiz

South Texas College

FINAL CASE ANALYSIS DEVELOPING LEADERS 2

Abstract

In The Art and Science of Leadership we will go in to depth about final case analysis

Developing Leaders at Southwest Airlines (Nahavandi, 2015). We will summarize the final

case with the three theories and which best describes the leadership perspective at Southwest

Airlines. We will discuss the purpose of this final case. Then, we will address the situations of

organizational behavior or leadership issues. Next, we will discuss compare this theory with two

other theories explain how each of the other two theories also fit into the Southwest Culture.

Finally, I will discuss what knowledge I gained form the final case analysis developing leaders at

Southwest culture.
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Developing Leaders at Southwest Airlines

Introduction

Southwest airlines (SWA) is a healthy company, its climate is excellence with profit and

growth that it is a threat to other companies nearby. The companys key to success is culture,

they are a customer centered culture they emphasize individually, taking care of people and fun.it

show their leadership of former and recent CEO of the company (SWA) focus on caring,

emotions and putting employees first. They use love in the culture is different because not a lot

of company use love. The goal of the company is to perpetuate a culture and leadership style that

has been effective.

Literature Review

The leadership culture at Southwest Airline is caring, putting employee first creating

leaders this style of leadership has been very effective for the company and for their employees.

Customer centered culture is a business advantage that will serve for years and inoculate you

against competitive hands. There model is learning from your mistakes and take initiative and

listen to your heart. Another culture committee is a group made up of a team of employees who

preach and teach the company of unique culture. (Nahavandi, 2015).

The three theories believe are closely related to the (SWA) culture leadership is Globe,

Trompenaars, and Hofstede. Glode leadership and organizational behavior highly useful in

understanding leadership and culture they have nine cultural values, they value fairness, are caring.

Trompenaars dimension of culture this model helps leaders understand the national culture and its

effects on organizational and corporate cultures. Hofstede cultural dimensions is culture that has

individualism, power distance they are high value is placed, they look for quick results with focus

on the present.
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The theory best describes the leadership perspective at Southwest Airlines is Globe

culture of leadership and organizational because like the southwest airlines culture values

fairness, generosity, caring and kindness. The Globe invest in the future rather than the past.

They encourage performances, leadership is based on consideration for the followers through

compassion and generosity. Their leadership is based ability to inspire and motivate followers

through core values, high performance expectations. There focused on team building and

developing a goal. They involve followers in their decisions.

The Glode theory compare to Trompenaars, and Hofstede are similar in ways that they

value culture, Family and Organization. Trompenaars do not focus on individual needs, and

Hofstede they a lower on individualism which means its not use all the time. Trompenaars, and

Hofstede fit into the Southwest Culture, because all theories they value the cultures but the Glode

fitted best for the southwest airlines they have more values that best fit the southwest airlines

their leadership perspectives are valued the same.

Conclusion

Different cultures define leadership differently and consider different types of effective

leaders. Culture is strong its holds us believes that why its important to have culture in our

organizations. Culture holds values, customs norms and assumptions that guide the behavior of

the group. The southwest airlines culture and leadership is based on compassion and caring for

their employees in believe the globe culture best fits their cultural style. Knowing the cultural

values within each cultural value with each cluster and those held people I each country and

being aware of leadership is considerable value when working with different culture around the

world.
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References

Nahavandi, A. (2015) Chapter 2 The global and culture contexts. In Afsaneh, Nahavandi. The art

and science of leadership (7th ed). (pp. 28-63). Boston: Pearson.

Nahavandi, A. (2015) Chapter 10 Developing Leaders. Afsaneh, Nahavandi. The art and science

of leadership (7th ed). (pp. 310. Boston: Pearson and Science of Leadership

Nahavandi, A. (2015) Chapter 10 Developing Leaders at Southwest Airlines. Afsaneh,

Nahavandi. The art and science of leadership (7th ed). (pp. 336-337. Boston: Pearson and

Science of Leadership