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Having Problems Sending Or Delivery Dunning Letters in Fusion Apps ? (Doc ID 1994169.1)
In this Document
Goal
Solution
APPLIES TO:
Oracle Fusion Advanced Collections Cloud Service - Version 11.1.8.0.0 and later
Oracle Fusion Advanced Collections - Version 11.1.8.0.0 and later
Information in this document applies to any platform.
GOAL
SOLUTION
This note explains what you need to setup, review and run in order to Send Aged Dunning Letters to your customers without
using Advanced Collections.
This is an example for Release 9 and above as some processes do not exist in earlier versions and some features are
enhanced.
For Releases prior to Release 8, please refer to this document for overview of the steps.
Set the aging method you want to use. In this example Delinquency Bucket will be used.
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2. Setup/review Collectors:
Navigator: Setup and Maintenance > All Tasks > Manage Collectors
Query the dunning configuration: In this example Aged Dunning will be used
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5. Setup/review Customer:
Navigator: Receivables > Navigator: Billing > Manage Customers
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Be sure you have this information for the account contact on Communication Tab
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Be sure you have this information for site contacts on Communication Tab
Delinquency Status Determination exists by default. So, no setup is needed. This is only for information purposes
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8. Create a transaction:
Navigator: Receivables > Billing > Create Transaction
The idea is to have or to be sure you have at least one delinquency entry. In this example, enter an old transaction 17-JUN-
2014 as todays date is 18-MAR-2015
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Now, you need to run some processes
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This report is to see any setup issue on the customer that you want to generate the dunning letters
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If you have an error here, you need to fix all the errors first and then continue. Do not continue if you have an error on
this report
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Be sure you are using the right customer, dunning configuration and business unit
This process will generate an additional process called Dunning Delivery. That is the process will send the dunning letters to
the customer
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The file attached on the email, is the same as the report generated on the output for Dunning Delivery
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