Cisco Spark CloudHybrid Services v2

Cisco dCloud
Cisco Spark Cloud and Hybrid Services v2

Last Updated: 20-OCTOBER-2017 dCloud: The Cisco Demo Cloud
About Demonstration
This Cisco Spark demonstration includes:
Requirements
About This Solution
Topology
Session Users
Get Started: Spark Trial Pre-Configuration
Scenario 1: Spark Desk Phones
Scenario 2: Spark Room Devices
Scenario 3: Spark Mobile App
Scenario 4: Hybrid Services: Calendar Service
Scenario 5: Hybrid Services: Call Service Aware and Connect
Scenario 6: Spark Client Features
Scenario 7: Spark Board
Scenario 8: Spark Call Features
Scenario 9: Spark Care
Scenario 10: Pro Pack - Compliance with eDiscovery
Appendix A: Spark Password Reset
Appendix B: SSO with AD FS Configuration
Appendix C: Script Configuration
Appendix D: Directory Connector
2017 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information. Page 1 of 72
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Requirements
The table below outlines the requirements for this preconfigured demonstration.
dCloud: The Cisco Demo Cloud
Table 1. Requirements
Required Optional
Mobile device, such as an Apple iPhone or iPad or Android Smartphone Router, registered and configured for Cisco dCloud. (For
Laptop with Cisco AnyConnect VPN and the following Video capable endpoints: on premise devices if not using Jabber)
o One Cisco DX/SX/MX/Spark Board (Room device)

o Two Cisco IP Phone 7800 or 8800 series
NOTE: A Router is recommended if you want to register physical endpoints to Unified CM as your on-prem devices, instead of
using Jabber on the workstations. It can also connect to Unified CM to upgrade endpoints to firmware that supports registering to
Cisco Spark. If endpoints have the correct firmware and are registered to Spark, then an endpoint router is not required, just a
connection to the internet for each device.
About This Solution

Cisco Spark Overview
Cisco Spark is an app-centric cloud-based service that provides a complete collaboration suite for teams to create, meet,
message, call, whiteboard, and share, regardless of whether theyre together or apart; in one continuous work stream before,
during, and after meetings. It is built to make teams work seamlessly. It is a simple, secure, complete, and open service that
enables people to work better.
Communication needs to be agile. Mobile. Collaborative. All thanks to mobile devices and evolving innovations in infrastructure
and applications. The Cisco Spark service makes instant communications and live meetings possible through a deeply integrated
set of industry leading communications tools for an unmatched collaboration experiencethat only the Cisco cloud can deliver.
Figure 1. Simply Communicate Better with Cisco Spark
Meet. Message. Call.

With the Cisco Spark solution:
Meetings: Bring together to create, communicate and collaborate in a one continuous work stream before, during, and after the
meeting so teams can be even more effective, across any mobile or video device. Invite others to join meetings from their desk, a
branch office, at home, or on the road.
2017 Cisco and/or its affiliates. All rights reserved. Page 2 of 72

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Messaging: The ability to exchange messages and share files with another person or a group of people. Message anyone.
Choose someone from your company directory or simply enter anyones email address and start messaging customers, partners,
anyone you need to work with.
Calling: Cisco Spark includes a cloud-based phone system. With Cisco Spark, you can make calls to any other Cisco Spark user
in any company via SIP dialing, as well as calling regular landline and mobile phones via the PSTN. You can make and receive
calls from a phone connected to the Cisco Spark service in the office or from the Cisco Spark app on your mobile phone or
desktop.
Designed for the Way You Do Business

The Cisco Spark service delivers a powerful set of services for all the ways you need to communicate. Maybe you are a startup
business with an ad hoc solution or you have an outdated key system or PBX and want to upgrade.
Perhaps you have already made the move to IP telephony or deployed a cloud based service and want to expand your capabilities
even further. Cisco Spark will take your communications to the next level by providing the benefits of a complete business
collaboration service for everyone in your company: one service, one experience, for everyone.
Figure 2. Deliver One Service and One Experience for Every Employee
Get creative and draw out your thoughts:
Use the Cisco Spark whiteboard capability from any device, whether you are together with your team or apart
For meeting rooms, the Cisco Spark Board is a presentation screen, a digital whiteboard, and a video conferencing
system connected to the Cisco Spark service
Anyone in any meeting or team space can participate with you and help the creative process
Increase team agility and rapid response from the start of a project to its completion:
Hold more effective meetings with sync-ups, discussions, and preparation ahead of time
Get access to content and discussion threads during meetings
Review, follow up, and take quick, informed action after meetings
Accelerate business growth and success:
Focus IT resources to move them from being a cost center to a platform for innovation and growth

Cisco dCloud
Improve company culture by working smarter from anywhere and connecting and engaging employees
Meet business demands by working faster and smarter, controlling costs, and maximizing resources
Cisco Spark Hybrid Services dCloud: The Cisco Demo Cloud
The way we work is changing. People are more interdependent, working not just with others in the office but with people globally,
both within and outside their own company. Workers are more mobile and are under increased pressure to be more productive to
keep the business ahead of the competition. The right collaboration tools are important to facilitate success, but they can be
difficult and expensive to keep up.
For many organizations, using the cloud to deliver Unified Communications services is not only a simple and efficient delivery
option, it is also one that frees up IT resources to allow you to focus on your core business. Cisco Spark is an app-centric cloud-
based service that provides a complete collaboration suite. Teams can create, meet, message, call, whiteboard, and share,
regardless of whether they are together or apart. This happens in one continuous work stream, before, during, and after meetings.
Cisco Spark is a simple, secure, complete, and open space for people to work better. The core capabilities of Cisco Spark are
meetings, messaging, and calling. Cisco Spark is a great way for companies to access Unified Communications services with no
infrastructure investment and low monthly usage fees that can easily scale for growth.
Many companies have already invested in Cisco Unified Communications solutions, such as Cisco Unified Communications
Manager, Cisco Business Edition 6000 and 7000, or Cisco Hosted Collaboration Solution (HCS) for IP telephony and Cisco
Jabber for instant messaging, presence, and mobile calling. These companies want to ensure a continued return on their
investment. For these customers, the question becomes, How can I include cloud-based meetings and messaging services such
as file sharing and digital white boarding in Cisco Spark, yet ensure that the final solution delivers a single, integrated user
experience to my employees?
Cisco Spark Hybrid Services make this possible by linking your diverse on-premises assets to Cisco Spark in the cloud. These on-
premises assets include the Cisco call control solutions listed above, as well as Microsoft Exchange and Active Directory.
Figure 3. Spark Hybrid Services
Cisco Spark Hybrid Services let you easily add the meetings and messaging capabilities of Cisco Spark to your existing Cisco
Unified Communications deployment. The following services are available today:

Cisco dCloud
Call Service: Call Service connects Cisco call control with the Cisco Spark cloud for a single, integrated user experience. There
are two core capabilities in Call Service:
1. Call Service Aware makes Cisco Spark aware of all calls across your Unified Communications system, thus
dCloud: enabling
The a Cloud
Cisco Demo
variety of capabilities. First is zero-touch meetings, which allow two Cisco Spark users who call each other to instantly share
their desktops without the need to set up a formal meeting. After the call is connected, their one-to-one Cisco Spark Message
room is moved to the top of their room list within the application. If they do not have a one-to-one room, Cisco Spark instantly
creates one. Either way, both users simply press a button to share their desktop when the call is connected. Call Service
Aware also allows Cisco Spark to display your call history on any device you use, creating a singular integrated experience.
2. Call Service Connect connects Cisco Spark with Cisco Unified Communications Manager so they work together. As part of
this service, Cisco Spark can be used as a mobile soft client for voice and video calling and shares an extension with your
Cisco desk phone. You can answer calls on your desk phone or the Cisco Spark app, and use the app to make and receive
calls as if you were in the office. Best of all, you can use Cisco Spark, Cisco Jabber, or your desk phone to call without
worrying about which option you or the other person is using. Note that Call Service Connect requires Call Service Aware.
Hybrid Media Service: Provides a local instance of media processing for Cisco Spark Meetings on the customer premises. It
lowers latency for better user experiences and also provides saving on Internet bandwidth requirements and costs.
Directory Service: Connects Active Directory to Cisco Spark Message and Meeting. It enables a user to see and add company
contacts to their Cisco Spark spaces and click to call or message. It also offers a simple administrative process that automatically
and securely extends enterprise directory contacts to the cloud and keeps them in sync for accuracy and consistency.
Calendar Service: This hybrid service connects Microsoft Exchange 2010, 2013, 2016 and Office 365, (including hybrid Exchange
deployments) to Cisco Spark, making it easier to schedule and join meetings, especially when mobile. Users can:
3. Add @Spark to an Outlook meeting invite to automatically create a Cisco Spark space where all meeting invitees can share
information and documents before, during, and after the meeting.
4. Add @WebEx to an Outlook meeting invite to automatically share the hosts Cisco WebEx personal room and include
meeting-join information in the invitation.
Each of these hybrid services performs a different integration role, so customers can use the ones they want. It is not necessary to
implement them all. In addition, the Directory Service and Calendar Service have no Cisco call control dependency, they can be
used to extend network services to Cisco Spark users even if the customer has a third-party Unified Communications solution.

Cisco dCloud
Figure 4. Connecting to the Cisco Spark Control Hub Is Simple
Topology
This demonstration includes several server virtual machines. Most of the servers are fully configurable using the administrative
level account. Administrative account details are included in the steps where relevant and in the server details table.
Figure 5. Topology Overview

Cisco dCloud
Table 2. Server Details
Name Description Host Name (FQDN) IP Address Username Password

CUCM1 Cisco Unified Communications Manager 11.5 cucm1.dcloud.cisco.com 198.18.133.3 administrator dCloud123!
IM & P IM & Presence 11.5 cup1.dcloud.cisco.com 198.18.133.4 administrator dCloud123!
Exp-C Expressway-C (Core) X8.9.1 vcsc.dcloud.cisco.com 198.18.133.152 admin dCloud123!

Exp-E Expressway-E (Edge) X8.9.1 vcse.(collabedge- or cb)XXX.dc-YY.com Public IP admin dCloud123!
Exp-Base Expressway-C Connector Host X8.9.1 exp-cc.dcloud.cisco.com 198.18.133.223 admin dCloud123!
AD1 Active Directory, DNS, AD FS ad1.dcloud.cisco.com 198.18.133.1 administrator C1sco12345

Exchange Microsoft Exchange 2016 mail1.dcloud.cisco.com 198.18.133.2 administrator C1sco12345
Workstation 1 Windows 7 wkst1.dcloud.cisco.com 198.18.1.36 cholland C1sco12345
Workstation 2 Windows 7 wkst2.dcloud.cisco.com 198.18.1.37 aperez C1sco12345
Session Users
Table 3. User Information
User Name User ID Windows Spark Cloud Phone DN On Prem Phone DN User Type Endpoint Devices
Password Password
Charles Holland cholland C1sco12345 dCloud123! N/A +1 972 555 6018 Hybrid Cisco Jabber
Anita Perez aperez C1sco12345 dCloud123! N/A +1 972 555 6017 Hybrid Cisco Jabber
Kellie Melby kmelby C1sco12345 dCloud123! 5050 N/A Cloud Cisco 7800 or 8800 series
Taylor Bard tbard C1sco12345 dCloud123! 5026 N/A Cloud Cisco 7800 or 8800 series
Eric Steele esteele C1sco12345 dCloud123! 5099 N/A Cloud Cisco 7800 or 8800 series
Rebekah Barretta rbarretta C1sco12345 dCloud123! 5088 N/A Cloud Cisco 7800 or 8800 series
Ricardo Filice rfilice C1sco12345 dCloud123! 5083 N/A Cloud Cisco 7800 or 8800 series
Stefan Mauk smauk C1sco12345 dCloud123! 5072 N/A Cloud Cisco 7800 or 8800 series
Neil Branner nbranner C1sco12345 dCloud123! 5011 N/A Cloud Cisco 7800 or 8800 series
Monica Cheng mcheng C1sco12345 dCloud123! 5020 N/A Cloud Cisco 7800 or 8800 series
Lucy Abbot labbot C1sco12345 dCloud123! 5006 N/A Cloud Cisco 7800 or 8800 series
Get Started
BEFORE DEMONSTRATING
We strongly recommend that you go through this process at least once, before presenting in front of a live audience. This will
allow you to become familiar with the structure of the document and the demonstration.
PREPARATION IS KEY TO A SUCCESSFUL CUSTOMER PRESENTATION.

Cisco dCloud
Follow the steps below to schedule your demonstration and configure your demonstration environment.
1. Initiate your dCloud session. [Show Me How]

NOTE: It may take up to 45 minutes for your session to become active. However, before using the session, verify an email with
the subject line of THE SPARK DEMO SETUP IS COMPLETE is in Charles Hollands email account. This will ensure all cloud
services setup scripts have run.
2. Click View to open the active session.
3. Install and access Cisco AnyConnect on your laptop, using the AnyConnect credentials in the dCloud UI. [Show Me How]
4. Connect your router and laptop. [Show Me How]
5. If you are connected to the demonstration from behind a router, please continue to the next step. If you are connecting directly
to the session from a stand-alone laptop or other device, install and access Cisco AnyConnect on your laptop, using the
AnyConnect credentials in the Cisco dCloud UI. [Show Me How]
Recommended method: Use Cisco AnyConnect [Show Me How] and local laptop RDP client.
Windows Users: It is recommended to use some version of Remote Desktop Manager to save the connections to each
virtual machine. An example of a manager is Microsofts Remote Desktop Connection Manager, which can be found at
https://www.microsoft.com/en-us/download/details.aspx?id=44989.
Mac Users: Microsoft Remote Desktop (MRD) [ ] or CoRD [ ] applications are recommended to connect to the
virtual machines. MRD can be downloaded for free from the Mac App Store. CoRD can be downloaded free at
http://cord.sourceforge.net/. Each application gives you the capability to save the connections for each virtual machine.
6. The demonstration requires your 7800/8800 phones to have Phone OS v11.0.1+. If in a proctored environment, your proctor
should have installed the correct firmware on your phone. Use http://upgrade.cisco.com/ to help in the upgrade process.
7. The room device will also require vCE8.1+ firmware. If you need to update the room device you can download the .pkg file
from cisco.com and upgrade the device directly. Use http://upgrade.cisco.com/ to help in the upgrade process.
8. After confirming the devices have the correct firmware, perform a factory reset on each device before starting.
9. For best results, use either the Firefox or Chrome web browsers.
10. This demonstration uses Cisco Jabber to show Cisco Spark hybrid services. You can also attach a dCloud router and self-
provision any physical phone to demonstrate hybrid services.
11. Each users password should have been set to dCloud123! using an in-demo script at startup. Certain issues may arise,
causing the email to not be sent to a user. If this is the case, then these users will have to manually reset their password. This
is shown in Appendix A. Optionally, you can setup Single Sign-on (SSO) if you do not want to use Sparks basic
authentication. The procedures to enable SSO are shown in Appendix B.
12. dCloud Spark Demo Bot: To make registration of devices faster and easier we have a dCloud Spark Demo Bot to
accompany this demo. This bot will create device codes for Kellie and Taylors 7800/8800 endpoints as well as create codes
for two room devices. If you would like to get your devices registered quickly, complete the following:
Obtain the domain assigned to your session as shown in step 13.

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Start a 1:1 space with the dCloud Spark Demo bot by searching for dcloud_spark_demo@sparkbot.io.
Once the space is created send a message and you will receive a welcome message along with instructions.
Before creating device codes, verify you received the THE SPARK DEMO SETUP IS COMPLETE email in Charles
Hollands mailbox as shown in the Demonstration Pre-Configuration section.
To create your device codes type /devices domain where domain is the domain you obtained in step 13.
Use the codes that are generated to register your devices.
If you would like to just generate a code for a room device type /rd domain,rd_name
NOTE: With the bot One Button To Push (OBTP) will be configured to each room device using the same Exchange room mailbox
email address (sparkrd@(cb or collabedge-)XXX.dc-YY.com. The meeting notification will only display on the first device
configured with the bot. If you are only configuring one device then there is nothing more to do other than register your device with
the code given to you by the bot. However, if you would like more devices configured for OBTP you will need to create a new room
mailbox in Exchange with a unique room name and alias and update the Spark room device with the new alias. Below are the
steps to create a second or more room device with OBTP. Again, these steps are only needed if you want more than one device
configured for OBTP. If not then you can skip these steps.
1. Create a remote connection to the Exchange server (198.18.133.1) using dcloud\administrator / C1sco12345 as the
credientials.
2. Open the Exchange Management Shell using the icon on the taskbar .
3. At the [PS] prompt enter the commands below. Dont forget to update the domain with the one assigned to your session and
replace New Room/newroom with ones of your choosing.
New-Mailbox -Name New Room' -Alias 'newroom' -room
Set-Mailbox New Room -EmailAddresses SMTP:newroom@(cb or collabedge-)XXX.dc-YY.com -

EmailAddressPolicyEnabled $false

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4. Next you will need to go back to Spark Control Hub and update the room device with the new email address.
5. After logging in, go to Places and select the room device you would like to update. If you havent created a second one or
more, create one now with the bot.
6. Click Calendar Services.
7. Click the link at the bottom that read then try entering a different email address.
8. Enter the new alias part of the email address you created earlier and click Save.
9. Wait for the Calendar Service status to update to Activated.
13. In order to run this demonstration, you will need the Collaboration Edge domain information from the Session Details tab on
your dCloud session page. Each session has a unique domain. The image below is only an example. Do not use the
information in the image for your session. Take note of this information now, so you can refer to it throughout the guide. Note
that in dCloud there are two domain formats that could be used: collabedge-XXX.dc-YY.com or cbXXX.dc-YY.com.

Cisco dCloud
Figure 6. Session Details Tab Example
Demonstration Pre-Configuration
This content requires pre-configuration before using hybrid capabilities. If this is the first time you are using this demonstration, it
could take an estimated 10-15 minutes to complete all of the pre-configuration steps. After some practice, the setup time could go
down to 3-5 minutes. Depending on what you would like to show, not all of the steps are needed, which could mean a shorter
setup time. Read the introduction to each section and it will give you options to make setup quicker. Go through the full demo
setup once to get a feel for what is provided. Once you go through it, you then can decide what to configure for the next time.
Initial Connection to Demo
1. If not already connected, use Cisco AnyConnect to VPN into your session. The login credentials are provided on the session
details tab within the dCloud session webpage.
1. Create a remote desktop connection to Workstation 1 (198.18.1.36) and log in as dcloud\cholland with Password:
C1sco12345.
2. During this RDP session, you will receive a pop-up to synchronize LDAP. Wait approximately 15-20 seconds for this pop-up to
appear and then click the OK button. This will ensure the demonstration is setup correctly. Once completed, continue the
demonstration.
Figure 7. LDAP Synchronization
3. Open Microsoft Outlook using the icon in the taskbar [ ].
4. For profile name, enter Charles and click OK.
Figure 8. New Profile
5. You should see a few emails in the inbox from the automatic setup. Verify there is an email with the subject of THE SPARK
DEMO SETUP IS COMPLETE before continuing. This will ensure all cloud services setup scripts have run.
6. You can ignore the rest of the messages for now and minimize Outlook.

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Hybrid Services Configuration (Optional)
In the next two sections, you will configure your Spark organization for hybrid services. This includes the calendar and call (aware
and connect) services. If you do not want to demonstrate hybrid services then you can skip this section and the next, Configure
On-Premise Devices Using Auto Configuration Script. If you do not want to demonstrate any hybrid services, then your session
pre-configuration is complete and you can continue on with the guide. If you are skipping the hybrid services part, then take note
there is another demonstration in dCloud that only demonstrates Spark cloud services. That demonstration will be active after 10
minutes and be 99% configured for you. This might be a better option for you in the future.
1. On Workstation 1, open the Spark folder on the desktop.
2. Run the setup_hybrid_services.bat file by double clicking it.
This script will setup the initial configuration in the portal for hybrid services.
3. After the script ends, open Chrome and using the menus, navigate to Cisco Collaboration Cloud/Spark Links >
Collaboration Cloud Management Portal.
4. Sign in as cholland@(collabedge- or cb)XXX.dc-YY.com with password dCloud123!.
5. Scroll to the bottom of the Terms of Services and then click Accept.
6. Within the portal, on the left-hand menu, click Services.
7. Under Hybrid Calendar, click Resources.
8. Choose Cluster 1 in the Expressway Clusters list.
9. In the fly-out window, click Go to Expressway.
10. Click Advanced and then Proceed to 198.18.133.223 (unsafe).
11. Log in to the Expressway as admin with Password: dCloud123!.
12. Check the box for I want Cisco to manage the Expressway CA certificates required for this trust.
13. Click Register.
Figure 9. Connector Management

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14. On the next screen, check the box next to Allow Access to Your Expressway and then click Continue.
In a few moments, you will return to the Expressway and three Hybrid Services connectors will download and install. These
connectors are Management, Calendar, and Call Connector. dCloud: The Cisco Demo Cloud
Wait a few minutes until the screen looks similar to the one below. The Management Connector should be running and the other
two connectors should read Not Configured.
15. If the connector status looks as in the image above, then you may minimize the browser for verification later. Proceed to the
next section.
Configure On-Premise Devices Using Auto Configuration Script (Optional but mandatory if you configured hybrid
services above)
After the three connectors install, you can use the pre-built script, located on Workstation 1s desktop, to finish the demonstrations
hybrid services pre-configuration. All of the configuration steps that the script completes for you are located in Appendix C for
reference.
1. After verifying the connectors have all installed as shown below, minimize the Chrome browser. Depending on your setup it
should match the screenshot shown below.
2. Open the Spark folder on the desktop (if not open already) and double click the on-prem_config_start.bat file to start auto
configuration.

Cisco dCloud
The script will now open Internet Explorer and go through the configuration steps to complete the demonstration pre-configuration.
Drag the command window over to the side to view the configurations in Internet Explorer. Do not press any key until told to do so
in the command window.
Eventually the script will pause and ask you to complete two steps manually.
Figure 12. Script Pause
When this screen appears, complete the following:
3. In Internet Explorer, enter dCloud123! into the Password box displayed on the screen.
4. Click Verify Credentials.
5. Click OK to accept any security warnings.
6. After the page refreshes, change the Cisco Spark Remote Device Configuration Type to Automatic.

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Figure 13. Two Steps to Complete
7. After completing those two steps, click back into the command window and press any key twice.
After a few more seconds, the script will finish and close both windows. You may continue when the script finishes.
8. In Chrome, the connector status should look like the image below.
Figure 14. Connector Configuration Complete Status
9. You can close the Chrome browser.
Lastly, you will configure Charles and Anita for hybrid services using the final script.
10. Go back to the Spark folder and run the setup_hybrid_users.bat file.
11. After the script finishes, you can close the Spark folder window.
The demonstration setup is now complete.

Cisco dCloud
Scenario 1: Spark Desk Phones

In this scenario, Charles Holland, a systems administrator for dCloud Realty, will configure a Cisco Spark desk phone for one user
and another user will configure one for themselves. dCloud Realty is running a trial installation of Cisco Spark and Charles is the
lead engineer setting up the infrastructure. Now he is beginning his end user trials.
NOTE: If you would like to quickly generate device codes, use the dCloud Spark Demo bot as mentioned in the Getting Started
Section. If you use the bot you can skip the manual device code generation steps in Scenario 1 and 2.
The following users already have Spark message, meeting, and call configured:
Taylor Bard Spark meeting, call, and message.
Kellie Melby Spark meeting, call, and message.
Rebekah Barretta Spark meeting, call, and message.
Ricardo Filice Spark meeting, call, and message.
Stefan Mauk Spark meeting, call, and message.
Eric Steele Spark meeting, call, and message.

Cisco dCloud
Demonstration Steps
STEP TALKING POINTS ACTIONS dCloud: The Cisco Demo Cloud

1 Configure a Spark Cloud Registered Phone for From your own web browser (Firefox or Chrome) on your
Kellie Melby own computer, navigate to http://admin.ciscospark.com.
The first step is to generate an Activation Code for If needed, sign in as cholland@(collabedge- or
the user. cb)XXX.dc-YY.com with password dCloud123!.
I open Kellies account and generate an activation Click the Users tab.
code. I use my smart phone to take a picture of the
Choose Kellie Melby from the user list.
QR Code that appears in the fly out window.
In the fly out window, click Generate Activation Code.
She then can then show this code to the Cisco IP
phone 78/8800 camera to register it. Again, a quick A window appears with a QR Code. If your phone has a
and easy method to accomplish a complicated task. If camera, show this code to the 78/8800 phone camera to
the phone type is not equipped with a camera then I register it. The easiest way to accomplish this is to get
could enter the 16-digit code provided by the pop-up. your smartphone, take a photo of the code, and show the
QR code to your Cisco phone.
NOTE: If your phone does not have a camera, press the

Enter Manually button and enter the 16-digit code.
Within a few seconds, the phone should register to the

Spark Cloud. The 78/8800 phone will likely go through an
upgrade to get to the latest version of software
automatically. Do not defer or postpone the upgrade.
Click [ ] on the QR code window after the phone

registers.

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STEP TALKING POINTS ACTIONS
2 End user Self-Care Portal phone registration for dCloud: The Cisco Demo Cloud
NOTE: In a standard deployment, you would click the Email
Taylor Bard
button at the QR code screen. However, Spark also sends an
I have successfully provisioned a phone for Kellie, email directly to a user when they are enabled for Spark call.
now I will see if Taylor Bard can perform this task We will skip directly to this email for this step.
himself using the Self-Care portal.
Because of cached login info, open a different web
I previously sent Taylor a message letting him know browser and/or open a new tab in private/incognito mode
he would receive an email when the system was to navigate to https://my.ciscospark.com.
ready for him to log in.
Enter tbard@(collabedge- or cb)XXX.dc-YY.com for the
email address and click Next.
Enter password: dCloud123!.

As Taylor Bard:
Hello, my name is Taylor Bard, a Project Manager at

dCloud Realty. I heard that Cisco Spark is a great
tool for managing project communications and files,
so I wanted to get an early look at the tool.
Charles configured my account and I got an email

that Cisco Spark is ready for log in and configuration
of services

Cisco dCloud

3 As Taylor Bard: You will now configure Spark call for Taylor
dCloud: Theby agreeing
Cisco Demo Cloud
to the terms of services and then clicking the Personalize

Now that I am logged on, I can activate my phone.
Settings button.
I go to the Personalize Settings section and click the
Click My Devices and then click Generate Activation
My Devices tab to generate an activation code. This
Code.
generates a QR code I can show to my phone so it
will auto-register. Take a photo of the QR code on your smartphone and
show it to your other Cisco phone or enter the 16-digit
Within seconds, I can show my phone the QR code
code. Note that an email should already be in Taylors
picture on my smartphone and it begins the
inbox with a QR and 16-digit code. The email is sent
registration process. This is so straightforward!
automatically after enabling a user for Spark call.
Within a few seconds after showing the QR code to your Cisco

78/8800 or entering the code, the phone should register to the
Spark Cloud.
After the phone registers, the portal page may not refresh
to display the phone. If it does not, in the browser
navigate back to https://my.ciscospark.com, click
Personalize Settings, and then click My Devices. The
phone should now appear on the page as Online.
Stay on the Self-Care portal page.

Cisco dCloud

4 Now that my phone is registered, I can customize the Click the Call Settings tab. dCloud: The Cisco Demo Cloud
phone settings, speed dials, and other options.

Click Add Speed Dial.
The first task to accomplish is setting up a speed dial
For Contact Name, enter Kellie.
to Kellie, someone with whom I work on a daily basis.
For Number Type, choose Custom.
I see that Do Not Disturb, Call Forward, Single
Number Reach, and Auto Answer are additional For Phone Number, enter Kellies 4-digit extension
options I can configure. (5050), and then click the checkmark button to save.
You will see Taylors phone refresh and a speed dial set
Finally, I see my voicemail is enabled. This self-care
for Kellie on button 5.
portal makes it easy to set my PIN. After I set that all I
need to do is press the voicemail button and log in. Use the speed dial to call Kellies phone and answer.
After logging in to the voicemail system, can follow After testing, end the call.
the voice prompts to configure my voicemail. On the Call Settings page, you can see that you can set
This completes the setup process for Cisco Spark numbers for Single Number Reach as well as set Do
call. It was an easy process to follow and I was able Not Disturb, Call Forward, and Auto Answer.
to complete it quickly. I will be sure to give Charles Click the toggle for Do Not Disturb to turn this on and
my positive feedback. notice how quickly DND turns on. DND will be indicated
by a red banner at the top of the screen.
VALUE PROPOSITION: Turn Do Not Disturb off.
Cisco Spark makes it easy for end users to set up Click the My Profile tab, then the [ ] button and
their own endpoints and collaboration services. choose Reset Voicemail PIN.
Within minutes, all of their settings are configured and
Enter 13572468 into both the New and Confirm
ready to use.
Voicemail PIN boxes and click Save.
From Taylors phone, press the voicemail button [ ],

enter the PIN of 13572468, and press the pound key (#).
You will now enter the voicemail setup. It is not required, but
feel free to setup voicemail for Taylor and test by leaving a
message from Kellies phone. If you would like to save time,
you can continue the guide and show voicemail later.
Voicemail to Email is also configured. You can leave a

voicemail and log onto OWA using
https://mail1.dcloud.cisco.com/owa and dcloud\tbard /
C1sco12345. There will be a new message in the inbox after
leaving a voicemail. You can listen to the voicemail by opening
the attachment.

Cisco dCloud
Scenario 2: Spark Room devices

In this scenario, systems administrator Charles Holland will be continuing his trial deployment of Cisco Spark by registering a Cisco
DX/SX/MX/Spark Board room device.
Demonstration Steps

1 Cisco Spark Room Device Return to the Cisco Cloud Collaboration Management
portal at https://admin.ciscospark.com. If needed, log in
If you just want to create a room device quickly, use
as cholland@(collabedge- or cb)XXX.dc-YY.com with
the dCloud bot as shown here using the /rd
password dCloud123!.
command.
Click the Devices tab.
As Charles Holland:
You should see two phones online. Click New Device.
We have had great success so far in our Cisco
Spark trial. User configuration and endpoint Choose Room Device and then click Next.
registration has been simple and powerful. End
Choose New Place and enter a relevant name in the box
users have logged in to the Self-Care portal
at the bottom, such as Boardroom and then click Next.
successfully to register their own endpoints.
Keep Cisco Spark only selected. If you enabled the
I will now register a room device for my VPs
Calendar service during the pre-configuration and want to
TelePresence meeting room. If this goes well, we
enable OBTP, toggle Calendar on. Then click Next.
can look at moving to a larger deployment within the
company. If you toggled Calendar on, enter the email address
sparkrd@(cb or collabedge-)XXX.dc-YY.com and then
I go to the management portal and add the room
click Next. This is a pre-configured mailbox, to create
device as a new device. After resetting the room
more use the instructions listed here.
device, I enter the code from the portal and within
minutes the room device is fully registered and The next screen is a 16-digit code for the room device. The
functional. next steps start from a factory reset, which is recommended.
Just like with registering the collaboration user On the Welcome screen of the room device, click Get
endpoints, the room device was quick and easy to started.
register. Finish the setup wizard (if needed) until you see a
Choose a call service screen. Choose Cisco Spark.
Enter the 16-digit code from the management portal and

click Activate. Continue through the rest of the setup until
you reach the home screen.
Go back to the management portal and click the .
The room device is now registered to Cisco Spark. You will

see it as Online on the Devices page on the Cisco Cloud
Collaboration Management portal at
https://admin.ciscospark.com.

Cisco dCloud
2 Cisco Spark Room Device Administration dCloud: The Cisco Demo Cloud
NOTE: To do this step, your computer and room device need
As Charles Holland: to be on the same network or make sure the room device can
Everyone loves the room devices we have setup. be reached over the network from your computer. You should
be able to access if you are on the same network and
They have been so easy to use and maintain.
connected with Anyconnect to dCloud because of split
In one area we have multiple room devices setup. tunneling. If you cannot reach your device, you may need to
The users have been saying they are sometimes disconnect from Anyconnect.
pairing to the wrong device. I believe this has to do
with the ultrasound speaker volume on the device. Return to the Cisco Cloud Collaboration Management
So, what I am going to do is use the management portal at https://admin.ciscospark.com. If needed, log in
portal to connect to the room device and turn down as cholland@(collabedge- or cb)XXX.dc-YY.com with
the ultrasound speaker volume. password dCloud123!.
Spark makes it easy to manage my room devices. Click the Devices tab.
All I need to do is choose the room device I want to You should see the room device you added in the
manage and click Launch Advanced Settings. previous step. Click the room device.
From here I can configure many options, however, In the fly-out window, scroll down toward the bottom and
in this situation I want to modify the ultrasound click Launch Advanced Settings.
speaker volume.
Click Proceed.
Later:
Navigate to Setup > Configuration and choose
After checking with the users, turning down the Peripherals.
ultrasound volume devices solved their pairing
Set the MaxLevel to 50 and click Save.
issue. I am so glad Cisco Spark makes it super easy
to manage my devices in the management portal.

Cisco dCloud
Scenario 3: Spark Mobile App

In this Scenario, you will demonstrate the Cisco Spark mobile application. Before testing the current setup, open the respective app
store on your iOS or Android device, and download the Cisco Spark app. If you already installed Cisco Spark, sign out of it. The
following steps show Spark call registered phones and a room device. If you do not have these registered, you can log on to
another Cisco Spark client (mobile, web, or desktop) for Spark call and message between the clients.
Demonstration Steps

1 Cisco Spark Mobile App Sign in to Cisco Spark as Taylor Bard
(tbard@(collabedge- or cb)XXX.dc-YY.com) with
Hello, this is Taylor Bard, Project Manager at dCloud
password of dCloud123! on your mobile device.
Realty. I am a very mobile employee and it is critical
that I stay connected to my project teams no matter On Kellies 78/8800, dial Taylors 4-digit extension
where I am located. (5026).
When Charles Holland asked me to try the Cisco Wait for the call on the Cisco Spark app. When it appears,
Spark mobile app, I was delighted. My initial answer it. Mute Kellies phone to stop feedback.
deployment of Cisco Spark went well and I have
already started using it with my project teams. Adding
in the mobile app will certainly increase our
productivity.
I go to the app store for my smartphone, download

the app, and then sign in using my corporate
credentials. Since Cisco Spark is in the cloud I can
sign in securely with my credentials without needing
to have an active VPN session.
Kellie Melby calls me using Spark call. I am walking

into the office, so I will answer from my mobile.

Cisco dCloud

2 The call is connected and I speak with Kellie for a few Verify you are paired to the room device.
moments. I just walked into an open meeting room

Move the call from the mobile to your room device by
with a Cisco Spark room device. I decide to move the
call over to the room device so I can talk with her on placing your finger on the up arrow [ ] and dragging
a larger screen. All I need to do is drag my finger up your finger up on the screen.
the screen to move the call.
Now you should have the video call between the room
Wow, that was simple. I can even mute and adjust device and the phone. The mobile device can be used to
the volume of this room device from my phone. Who manage the call. You can show these controls if you
needs a remote anymore! would like.
I need to head to my office now to get some Move the call back to your mobile by placing your finger
documents Kellie needed. With Cisco Spark, I can
on the down arrow [ ] and sliding your figure down on
continue my conversation by moving the call from the
room device to my mobile. the screen. You can tap [ ] to end the call
on the room device.
After I finish my conversation with Kellie I can just
end the call. End the call from your mobile device by tapping the [ ]
Once the call is over, I rate the Cisco Spark app 5 button. Feel free to rate the call 5 stars .
stars, because this is one amazing product! You can test the other direction as well by dialing Kellies
4-digit extension (5050) from the mobile app.
VALUE PROPOSITION:
With the Cisco Spark mobile app, users can easily

keep up with team communications while on the go,
even using Spark call and message services.
Because Cisco Spark is hosted in the cloud, all this
can be accomplished securely without maintaining an
active VPN connection.

Cisco dCloud
Scenario 4: Hybrid Services: Calendar Service

In this scenario, you will demonstrate the Spark Calendar Service. Calendar Service connects to Microsoft Exchange and WebEx,
via the Calendar Connector, and allows you to create a Spark space and/or a WebEx meeting with all meeting invitees by adding
@spark or/and @webex to a meeting invite.
Integrate Microsoft Exchange with Cisco Spark
Simplify meeting scheduling, even from mobile devices, with Cisco Spark Calendar Service.
As workers become more dependent on mobile technology, many want to use their mobile phones to schedule meetings.
Unfortunately, built-in mobile calendar applications do not allow plugins. Consequently, when inviting meeting participants from a
mobile app, there is no easy way to send them information on how to join a Cisco Spark or Cisco WebEx meeting.
At the same time, using Microsoft Outlook Web Access (OWA) is difficult and forces people to manually copy and paste the joining
information into OWA. This problem is so significant, many people do not even try. They wait until they get to the office, or use their
laptops to schedule meetings.
Schedule, Start Meetings from Any Device
Cisco Spark Hybrid Calendar Service overcomes these issues. It makes it easy for you to schedule meetings and create Cisco
Spark rooms automatically, from any device, no matter where you are.
For users with Cisco Spark basic meeting capabilities, adding @Spark to a Microsoft Outlook invitation location field automatically
creates a Cisco Spark room for the invitees. The team can begin the conversation and share documents and ideas before the
meeting even starts.
In addition, those with a Cisco Spark advanced meeting subscription can add @WebEx to the location field of an Outlook
invitation. This automatically populates the body of the invitation with the information on how to join the Cisco WebEx meeting. And
by adding @Spark and @WebEx to the location field, you can achieve both results noted above.
Cisco Spark Hybrid Calendar service gives you all these capabilities without requiring plugins or manual copying and pasting of the
joining information. By simply adding this text to a meeting invitation, you can schedule meetings from anywhere on any device,
including OWA and any mobile device that supports Microsoft Exchange.
How Cisco Spark Hybrid Calendar Service Works
The Hybrid Calendar service can be deployed on its own or together with any of the other Cisco Spark Hybrid Services. To
facilitate these services, a software application or connector must be deployed and run on your premises or in the Cisco Hosted
Collaboration Solution partner cloud. The Hybrid Calendar Service connector requires Cisco Expressway.
There are no incremental subscriptions or fees for deploying this or any of the Cisco Spark Hybrid Services. The Hybrid Service
Connectors and Cisco Expressway are downloadable free of charge. They are part of the Cisco Unified Communications licensing
schemes and the Cisco Spark service.

Cisco dCloud
Demonstration Steps

1 Demonstrate the Calendar Service Create a remote desktop connection to Workstation 1
(198.18.1.36) and log in as dcloud\cholland with
These steps use the users configured from batch
Password: C1sco12345.
script used in the demonstration pre-configuration
section at the beginning of the guide. Open Cisco Spark and log in as cholland@(collabedge-
or cb)XXX.dc-YY.com with password dCloud123!.
NOTE: Charles Holland is the only user that can
If not already, open Outlook using the icon in the taskbar
demonstrate the @webex functionality.
[ ].
Verify Charles Calendar Service is activated in the
admin portal. Click Calendar at the bottom of Outlook and then click
New Meeting [ ].
Add Anita Perez, Taylor Bard, and Kellie Melby to the

To line. You may add your own email address or other
demonstration users if you would like.
Enter a relevant Subject.
For Location, enter @spark @webex. Remember

Charles is the only account in this demonstration that can
use @webex. Everyone else can just use @spark.
For OBTP click Scheduling Assistant and click Add

Rooms at the bottom left of the window.
If he is still in Invite Pending state you will need to
log in to Spark with his account first. Choose Spark Room Device and any other devices you
may have created earlier with these steps and then click
If you are using OBTP, the place also needs to be
OK.
activated. If you havent created a room device yet,
do so now with the dCloud bot as shown here. Click No to the update the location pop-up.
As Charles Holland: Click Appointment and set the start/end time for today
and a time in the future from what your Workstation clock
It is my turn to try out a new Cisco Spark feature.
reads. Set the time at least 10 minutes in the future for
Calendar Service allows me to create invites for
OBTP and meeting notifications to work.
WebEx conferences and Spark meetings directly in
my Outlook client without having to switch over to the Enter some relevant text in the body of the message.
Spark client. One window to do all of my work makes
Verify @spark and @webex is still in the location field and
me much more efficient. I can also add room devices
click Send.
to my invite for One Button to Push (OBTP).
You should get an accepted email from the room device if
I see the room device I added has accepted my
you added one.
meeting request which means its available.

Cisco dCloud

2 The Calendar Connector creates the WebEx and The Calendar Connector will now read theThe
dCloud: @webex and
Cisco Demo Cloud
Spark meetings automatically for me. One bonus is @spark and populate the cloud CMR personal meeting
that a Spark space is also created to go with the room information into the meeting invite. It will also create
meeting. This saves me the time of manually creating a Cisco Spark space with all the participants. After a few
one and it is now ready. moments, open the new meeting invite and you will see
WebEx meeting information located at the bottom. If it has
The details for this meeting are posted inside the new
not populated, close the meeting and reopen after a few
Cisco Spark space. All of the participants were added
more moments.
to this space automatically, so they can see the
details and begin to add content in preparation for our Open your Spark app that is logged in as Charles from
conference. earlier.
I also can see the meeting show up on my meetings There should now be one space in your account with a
list. I can select each meeting to see who was invited name matching the subject you used in the meeting
as well as the room devices I added. It even tells me invite.
if the person accepted my invite or not.
Click the space and you will see the WebEx meeting
Five minutes before meeting: details posted in this space.
Looks like its time to join my meeting because I

Click the Meetings [ ] icon to view meetings list. Click
received this notification to Join.
the meeting to view participants including room devices.
I can join right from my Spark client by clicking Join, You can see if the users accepted the invite as well.
this is so convenient. Ill never miss a meeting again!!
Once you receive the join notification on your Spark app
Wow, I just noticed the room device I added had a big click Join.
green Join button to join the scheduled meeting right
On your room device, press the Join button to go straight
away. I click it and I am immediately joined into the
into the meeting in progress.
meeting. No numbers to dial or anything!! Spark
makes things so simple!

Cisco dCloud
Scenario 5: Hybrid Services: Call Service Aware and Connect

Extend Call Control to the Cloud
With Cisco Spark Hybrid Call Service, you can integrate call control so tightly with Cisco Spark, everyone will think it is a single
service.
If you are like many organizations, you want the full capabilities of Cisco Spark, including messaging, meeting, and calling, but
already have a Cisco phone system. You may also be using Cisco Jabber for your mobile calling and collaboration, and do not
want or are not ready to move your call capabilities to the cloud.
With Cisco Spark Hybrid Call Service, you can keep using your existing call control and get all the additional benefits of the Cisco
Spark service. Hybrid Call Service combines the Cisco Spark message and meeting capabilities in our Spark Control Hub with the
following Cisco call control systems:
Cisco Unified Communications Manager

Cisco Business Edition 6000
Cisco Business Edition 7000
Cisco Hosted Collaboration Solution (Confirm your Cisco Hosted Collaboration Solution provider offers Cisco Spark
Hybrid Services)
Cisco Spark Hybrid Call Service is made up of two components:
Call Service Aware makes Cisco Spark aware of the call activity within your existing Cisco call control
Call Service Connect facilitates calls between the two so that they appear as one system to people using them
Benefits of Cisco Spark Hybrid Call Service
Share Your Screen Easily, and Instantly
Cisco Hybrid Call Service helps to enable instant desktop sharing when you call another Cisco Spark user. No extra steps like
scheduling, inviting, or starting a meeting. You can share your screen with a single click.
Make Mobile Calls on the Company Plan
When making mobile audio and video calls using the Cisco Spark app, the app uses Hybrid Call Service to become a softphone
client of your call control. Spark users can make and receive calls to anyone through their extensions using the company dial plan,
just as if they were at their desks.
Reach People More Easily
With Hybrid Call Service, you can use your office phone number across all your devices, even when making and receiving calls
from the Cisco Spark app. When called, your desk phone, Jabber, and Cisco Spark will ring. Answering the call on any one of them
stops the ringing on the other devices.
Unify Your Call History
Today, call history is often locked on the device on which the call was made. Yet your call history is one of the most convenient
ways to reach someone. With Hybrid Call Service, that valuable call history is unlocked from any one device and made available in
Cisco Spark. You can see all of the calls you made and received across your enterprise phone system, whether you used your
Cisco desk phone, Jabber client, or Spark app.

Cisco dCloud
Keep Communications History in One Place
It often helps to know the last time you spoke to someone so you can make reference to it in your call. When you call another
Cisco Spark user with the Hybrid Call Service, the call event is added to the one-to-one Cisco Spark spacedCloud:
you areThesharing with
Cisco Demo Cloud
that person. Now the space not only includes your chat and shared documents, but also has your call history.
How It Works
Hybrid Call Service can be deployed on its own or together with any of the other Cisco Spark Hybrid Services. To initiate these
services, a software application or connector must be deployed and run on your premises (or in the Cisco Hosted Collaboration
Solution partner cloud). The Hybrid Call Service connector requires Cisco Expressway.
There are no incremental subscriptions or fees for deploying this or any of the Cisco Spark Hybrid Services. The Hybrid Service
Connectors and Cisco Expressway are downloadable free of charge. They are part of Cisco Unified Communications licensing
schemes and the Cisco Spark service.

Cisco dCloud
Demonstration Steps

1 Cisco Spark Hybrid Call Services Verify in the Spark admin portal that the users (Charles
and Anita) have been Activated for Call Service. If they
In order to test Call Service Aware, you need to have
are in Invite Pending state then you need to log in to
a user with an on premise registered phone and a
Cisco Spark to activate the services.
Cisco Spark client. In the demonstration, you can use
the Cisco Jabber client installed on the Workstations
as the on premise softphone.
Any phone registered to Unified CM will work. If you

have a Cisco dCloud router attached to the session
you can self-provision a phone to any of the 11 users
as well.
The Cisco Spark desktop client is installed on both

Workstations as well. If you want to demonstrate
using a client installed on your own desktop, feel free
to do so. The following steps walk through Call
Services using Cisco Jabber and Cisco Spark
installed on the two Workstations within your session.
If not already created, create a remote connection to
Workstation 1 (198.18.1.36) and log in as
dcloud\cholland with Password: C1sco12345.
As Anita Perez:
Close Outlook and any web browsers if open and open
I just got a note from Charles Holland telling me that
Cisco Spark using the icon on the taskbar.
Call Services are now enabled in my Cisco Spark
account. I am looking forward to trying them out, so I Once the Spark desktop client opens on Workstation 1,
log in to my Cisco Spark client and get started. log in as Charles (cholland@(collabedge- or
cb)XXX.dc-YY.com) with password dCloud123!.
Create a remote connection to Workstation 2

(198.18.1.37) and log in as dcloud\aperez with
Password: C1sco12345.
Open the Cisco Spark desktop app using the icon on the
desktop.
Once the Spark desktop client opens on Workstation 2,

log in as Anita (aperez@(collabedge- or cb)XXX.dc-
YY.com) with password dCloud123!.

Cisco dCloud
2 With Call Services this means that Cisco Spark is Charles and Anita are logged in to theirdCloud:
Cisco The
Spark clients.
Cisco Demo Cloud
automatically activated when I make any call using a

Open Cisco Jabber on both workstations. If you are using
Cisco Unified Communications device, including
physical on premise phones then Jabber is not needed. In
Jabber.
Jabber, place a call from Charles to Anita. This is an on
I place a Jabber call to Charles to test this new premise call. Answer it with Jabber and then minimize
feature. As promised, a Cisco Spark space is created Jabber.
and ready when I place the call. I can use this space
to take notes during the call and keep the
conversation going after the call ends. I can also
share my desktop with Charles while the call active.
When Anita answers the call, a new 1:1 space is created

in Cisco Spark between Charles and Anita. Choose this
space.
Use this space to take notes during the call and keep the
conversation going after it ends. You can also share your
desktop with Charles while the call active.

Cisco dCloud

3 Spark Desktop Sharing On Workstation 2 as Anita, minimize bothThe
dCloud: Cisco
CiscoJabber
Demo Cloud
windows and click the share screen icon on the 1:1 space
During our call, I click the desktop share icon in my
1:1 space with Charles. This lets me share my with Charles. [ ]
desktop with him during our call for additional
You will begin a desktop share with Charles, which is
collaboration.
indicated by the red box around the screen.
I see that this all works great. I tell Charles I am
Go back to Workstation 1 and minimize Cisco Jabber.
pleased with the new Call Service and we end our
session. You see a window that displays the screen of Workstation 2.
To stop the screen share, click at the top of the

screen of Workstation 2.
End the call between Charles and Anita.

Cisco dCloud

4 Demonstrate Call Service Connect Sign into the Cisco Spark app on you mobile
dCloud: device
The Cisco as Cloud
Demo
Anita (aperez@(collabedge- or cb)XXX.dc-YY.com)

The following steps walk through demonstrating call
and password dCloud123!.
service connect with the two users configured using
the bulk provisioning CSV (Charles and Anita). Go to Charles Workstation 1 (198.18.1.36) and call Anita
using Jabber.
As Anita Perez:
It should ring on both Jabber and the Cisco Spark app on
I have been working with Charles on the Cisco Spark
your mobile device. Answer on the mobile Cisco Spark
trial deployment. He must have enabled Call Service
app.
Connect, because I see an incoming call from him
that is ringing on both my Cisco Jabber and Cisco If you are paired with the room device, feel free to push
Spark clients. the call back and forth between the mobile app and room
device.
I answer the call and speak with Charles about the
status of the deployment. While we are speaking, I Hang up the call when you are finished.
am able to move the call over to the room device in
You can also answer the call on the Spark desktop
the conference room I am using.
application on Workstation 2.

Cisco dCloud
Scenario 6: Spark Client Features

In this scenario, you will take a look at some of the new features of the Cisco Spark client. You may use your own client in this
scenario, however the steps will use the clients installed on Charles and Anitas workstations.
Demonstration Steps

1 Demonstrate Do Not Disturb Open the Spark client on Workstation 1 (198.18.1.36,
dcloud\cholland / C1sco12345). While you are logged
As Charles:
on to the Cisco Spark desktop client as Charles, click the
I am loving all the new features I get with Cisco drop down under the username and choose a time to set
Spark. One of these features is do not disturb (DND). to Do Not Disturb.
I can easily set DND in my Spark application so I can
make sure I am not disturbed during important times
such as meetings. I am about to go into a meeting so
I am going to set DND right now.
You can also demonstrate using the mobile client

Cisco dCloud

2 Demonstrate Scheduled Spark Meetings On Workstation 1, open the Cisco Spark
dCloud: client as Demo
The Cisco Charles
Cloud
(cholland@(collabedge- or cb)XXX.dc-YY.com and

I really like using Cisco Spark to host meetings. Its
password dCloud123!) and make sure Outlook is opened
very quick and efficient to start an impromptu meeting
as well.
between my team or to setup a reoccurring
scheduled meeting that I can put in my calendar.
Click the Create Space button [ ] and choose Create
I want to setup a team meeting for my team using a Space.
Cisco Spark. I am going to do that now. First, I am
Give the Space a name: Team Meeting.
going to create a Spark space and add my team to
this space. Add Anita and few other people.
Once I have my space created I am going to setup a Once everyone has been added, click Create.
scheduled meeting using this space and Outlook.
As my meeting invite comes up I see that it already

has a link created inside the message so users can
click the link to join the meeting right away. It also
gives me a video address so I can dial in directly from
my video endpoint if I want. It is so great that Spark
gives me so many options to connect!
Send a message to the space to start the space with

everyone.
Click the activity menu [ ] and choose Meetings [ ]
Click Create Meeting Invite.
Bring Outlook back to the foreground and wait for the

meeting invite to appear.
Feel free to change the Start/End time, add a

reoccurrence, or add a message. Once completed, click
Send.

Cisco dCloud

3 Demonstrate Using Spark Meetings Open the calendar entry and click the Join
dCloud: Cisco
The Spark
Cisco Demo Cloud
meeting link that was generated.

As Charles Holland:
It will first open the link in your web browser and when it
Its time for my meeting, so I am going to open my
sees you have the desktop client it will then open your
calendar entry and enter into the meeting using the
Spark desktop client.
link inside.
Click Call.
Wow thats amazing, it opens my Cisco Spark
application and I can use one button to call into the Go to Workstation 2, open Spark (if not already) and sign
meeting. in as Anita Perez. (aperez@(collabedge- or cb)XXX.dc-
YY.com and password dCloud123!).
As Anita Perez:
Since Charles started the meeting, Anita will receive a notice
Looks like its time to join the team meeting. Within
to join in her Spark desktop client. See also that the space
my Cisco Spark application, I can see Charles has
shows the avatar of all the participants that have joined
already joined. I am going to call in as well.
already. In this case, only Charles has joined so you only see
As another user logged into the mobile client: his avatar.
I cant make it to my desk to join the team meeting Click Join.

because I am at an appointment. Luckily with Cisco
From your mobile client, log in as one of the other users
Spark I can join from anywhere. I am going to use my
in the space.
Cisco Spark client and join the team meeting which is
already in progress because I can see Charles and Tap Join on your mobile Spark app to join the meeting in
Anita already in the space. progress. Notice you now see Anita and Charles avatars
in the meeting.
As Charles Holland:
To show mute, on your mobile phone, tap unmute.
Looks like I am getting background noise from the
mobile user. I can easily mute his line by accessing Within one of the clients go to the participant list, if not
the participant list and clicking the mute icon. already showing, by clicking the activity menu and then
choosing People.
Mute the mobile user.
When finished, disconnect the call from all clients.

Cisco dCloud
4 Demonstrate Spark Client White Boarding dCloud: The Cisco Demo Cloud
NOTE: The whiteboard will not work with the generic video
As Charles Holland: drivers used in a remote desktop connection. Because of this,
In addition to existing collaboration possibilities such all white boarding activities need to be completed on your
local Spark desktop/mobile client and not on the clients
as sharing files and sending messages, the
whiteboard activity gives me another way to work with installed on Workstations 1 and 2
my teammates. I can quickly create visuals and share Open Cisco Spark on one of your local Spark clients
them in our team spaces or during our team calls. using any user from the space created earlier for the
I am going to make this quick drawing and post it to scheduled meetings task.
our team space so others can make edits if they Within the space, click the Activities menu.
would like.
Click Whiteboard [ ].
As another team member:
Click New at the bottom.
I just saw that Charles has posted a drawing to our
team space. I need to go in and make a quick edit to Start drawing something on the whiteboard and when you
it. are finished click Post snapshot and then send the
snapshot to the space. This will notify all participants that
a new whiteboard has been added.
From another client tap/click the snapshot in the space.

On desktop clients, it will open the whiteboard for editing.
On mobile clients tap the edit icon [ ].
Make some edits to the drawing on the other client.

Changes are automatically saved and updated to other
users in real time.
At the bottom of the current whiteboard you can tap/click

All whiteboards to view all the whiteboards in this space.
Feel free to create more whiteboards and tapping/clicking
New again.

Cisco dCloud

5 Demonstrate Out of Office On Workstation 1, open Outlook. dCloud: The Cisco Demo Cloud
As Charles Holland: Click the File tab at the top left.
I am going to be out of the office for a few days. I am Click Automatic Replies.
going to set up out of office in Outlook so other
Click the radio button for Send automatic replies.
people will know. Luckily with the calendar service
that was configured for our organization other people Check the box next to Only send during this time range.
will see that I am out of office in their Cisco Spark If not already set, set a Start time to a time in the past (to
clients as well. turn on immediately).
As Anita Perez: Set an End time to a time in the future.
I need to chat with Charles. I am going to pull up Add some text to the box at the bottom such as I am
Cisco Spark and see if I can give him a call. currently out of the office.
As I look in our 1:1 space I see he is out of the office. Click the tab Outside My Organization and add some
Ill just send him a quick Spark message to call me text to the box here as well. Click OK.
when he is back in the office.
Go back to Charles Spark client. The OoO check is

triggered by a Spark action such as search, @mentions,
or going to a 1:1 space. Once it changes it will read Out
of Office until one minute before the end time you set.
If you did not set a time range, then your status would just
read Out of Office. Trigger the OoO change by sending a
message to Anita using their space
Go to Workstation 2 and go to the space with Charles.

The status will be set there as well as if you completed a
search for his name. Send Charles a note telling him to
call you when he is back in the office.

Cisco dCloud
Scenario 7: Spark Board

The Cisco Spark Board: A 3-in-1 Team Collaboration Device for Meeting Rooms
The Cisco Spark Board, is a new team collaboration device that combines wireless presentation, digital white boarding, and
video conferencing. It is fully cloud- and touch-based and designed for rich team collaboration, securely connecting physical and
virtual meeting rooms. It resides in physical meeting rooms but is connected to the Cisco Spark service to facilitate continuous
workflow before the meeting starts and even after everyone has left the physical room. Through the Cisco Spark app, team
members both in the physical conference room and attending remotely can meet, message, call, and, now, white board from
anywhere through their Cisco Spark app-enabled device of choice.
Bring Your Teams and Work with you Wherever You Are
The Cisco Spark Board, together with the Cisco Spark service and app, offers an integrated and comprehensive life-cycle
approach to teamwork that is as yet unimagined, and thus unmatched, by any other solution on the market. The Cisco Spark Board
itself performs the key activities that teams need to work together in a physical meeting room. The Cisco Spark service connects
the board to a virtual space so work can continue even after the meeting has ended.
Key capabilities of the Cisco Spark solution include:
Wireless presentation: Share your presentation, locally in room or remotely, without any need for wires, dongles, adapters, or
PIN codes
Digital whiteboard: Easily white board with the Cisco Spark Pen or your finger and automatically save content to a Cisco Spark
virtual space. Multiple people can white board in the room or remotely on any Cisco Spark app-enabled device
Audio/video conferencing system: Make your high-definition video or high-fidelity audio calls directly on the Cisco Spark Board
Continuous workflow: Connect the Cisco Spark Board to a virtual Cisco Spark space and your whiteboard creations and other
shared documents will live there persistently and securely, to be reviewed and edited by any member of the team from another
Cisco Spark Board or any Cisco Spark app-enabled device
In this scenario, you can use a Spark Board with anything you have already completed in the lab. The Spark Board you are using
is most likely connected to the Cisco Spark service. If not, you add the Spark Board as you would any other room device, which
was shown earlier in Scenario 2. The Spark Board DOES NOT have to be connected to the same Spark organization you
configured during this lab.

Cisco dCloud
Demonstration Steps

1 Spark Board Calling (local) Log on to Cisco Spark from your mobile or desktop app
as Rebekah using the email rbarretta@(collabedge- or
As one of the demo users:
cb)XXX.dc-YY.com and password dCloud123!.
Our company just received a new Spark Board and
Calling
its amazing! It was so simple to setup and use. I can
use so many features locally right out of the box! Tap the Spark Board to bring up the main screen. You will
see three options: Call, Whiteboard, and Share screen.
I am going to call Rebekah.
If you want to return to the home screen, tap the home
Wow this video is amazing. button at the bottom center of the display.
I am going to pin my video so I can see myself during Tap Call.

the call. Rebekah is telling me that she can hear me
From the Spark Board, call Rebekahs URI (rbarretta), or
no matter where I stand in the room. These
another user that is logged into the Spark client, using the
microphones are great!
format username@(collabedge- or cb)XXX.dc-YY.com
and answer on your Spark client. Make sure to mute both
sides to eliminate feedback.
On the Spark Board you have options to mute

audio/video, change volume, and end call. If you do not
see these options, tap the screen. You can also swipe up
from the bottom of the Spark Board to access the volume
control.
Notice that your video disappears while in the call. You

can make it persistent by tapping the screen, then tapping
your video, and then tapping Pin selfview. Notice how
wide of an angle the built-in 4k camera can reach. Move
around the room and test the Best View feature. The
video should zoom to allow the best view for the sending
video.
Multiple people can test the microphone quality by having

at least one user on the Spark app leave the room and
continue the conversation with the person/s on the Spark
Board. If there is room, walk around the Spark Board and
continue to have a conversation. Notice, on the remote
end, the person will be able to be heard clearly from
anywhere they go in the room due to the built-in 12-
microphone array.

Cisco dCloud

2 Spark Board White Boarding during a 1:1 call While you are still on a call, press the home
dCloud: Thebutton andCloud
Cisco Demo
tap Whiteboard .
During our call, I wanted to share my thoughts in a
drawing to Rebekah. I can do that easily by Start drawing something on the board and then tap the
accessing the white board on the Spark Board. Share live button that is located at the bottom right of the
screen.
As I start to draw, I tap Share live so Rebekah can
see as I am drawing. On your Spark client you will see the whiteboard live and
see any changes made immediately. To make any edits
As Rebekah:
Wow this white boarding feature is so cool! I can see on your client, tap/click the edit button [ ]. At any time,
exactly what is drawn live. I can also participate in the if you want to stop sharing, you can tap Stop sharing.
drawing myself. This Spark stuff is so awesome! End the call.
You can view the Spark Boards SIP address or Settings

by tapping the name at the top center of the screen. You
also have the ability to restart the Spark Board from this
menu.

3 Spark Board Local Screen Sharing If you have an HDMI cable, feel free to test the screen
sharing using it first. The HDMI port is located on the rear
I also have the ability to share my screen, either via
near the bottom/center of the display.
an HDMI cable or wirelessly. This is very usefully
during meetings in the conference room. This makes After testing with HDMI, disconnect and open your Cisco
it so easy to share my desktop to everyone in the Spark desktop client and click the Wireless Sharing
room.
button [ ] at the top right of the client.
Verify the Spark Board is selected in the drop-down list
and then click the Screen Share button [ ].
After a few moments, the screen share will start. Once

you are finished sharing your screen, you can end by
clicking at the top of your desktop screen or by

tapping the Spark Board and then tapping Stop sharing.

Cisco dCloud

4 Spark Board White Boarding (local) From the home screen, tap the Whiteboard
dCloud: The icon.
Cisco Demo Cloud
This Spark Board is great at white boarding. I can Start creating a drawing utilizing the colors listed at the
walk right into the room and pull up the white board bottom of the screen. Along with the different colors, you
and start using it. also have an eraser with a clear all function. Use the
Spark Board pen or your own fingers to draw. Also note
I am going to create a drawing and then another one.
that you have the ability to draw two simultaneous lines.
Wow, this is so useful, especially in meetings. I also
have the ability to delete any whiteboards I create After drawing on your first whiteboard, leave the drawing
locally. I can do this either by clicking one by one or I there and tap New whiteboard at the bottom left of the
can delete all of them at once. screen.
I also know when the Spark Board goes to sleep or I Create another drawing on this new whiteboard.
press and hold the home button it will erase any local
When you are finished drawing, tap All whiteboards.
whiteboards. I wont do that just now because I want
You are now viewing all local whiteboards.
to share these with the team.
You have the ability to delete all or some whiteboards by
tapping Select at the bottom right of the screen.
A circle appears at the bottom right of each whiteboard. If

you tap any of your whiteboards, a checkmark appears in
this circle. Once a checkmark is put onto one of the
whiteboards you can tap the Delete option at the bottom
left of the screen to delete the selected whiteboards. Do
not delete any right now.
Rest your finger on the home button to start the sleep

process. Once it starts, tap the Spark Board screen to
cancel. Go back into the whiteboards and view all
whiteboards again.

Cisco dCloud

5 Saving Local Whiteboards to a Space Pair multiple clients with the Spark dCloud:
Board,The
if possible.
Cisco Demo Cloud
As I am creating a whiteboard during a meeting I Go to All whiteboards and tap Select.

want to create a Spark Space with everyone in the
You can tap the circle underneath each whiteboard and
room to share the whiteboard.
tap Save to Spark. Another way to do this open one
I see I also have an option to save this local whiteboard and then tap Save to Spark.
whiteboard to a Spark Space by tapping the Save to
Once multiple people are paired you will see them in the
Spark button.
list.
I can see all the people paired to this Spark Board in
Tap Create Space.
the room.
Go to one of the paired clients and see the space created
After tapping Create Space, everyone in the room
with the whiteboard.
can see a new space created with the whiteboard.
You can continue to edit the whiteboard from any of the
Everyone now can make edits in real time in their
clients or the Spark Board.
own clients and I can continue to make edits with the
Spark Board. To prepare for the next step:
This Spark Board is one amazing product!! Go to the home screen on the Spark Board and tap Close
this space.
The tap Whiteboard again. Make sure there is at least

one whiteboard available. If not, create one or more then
move to the next step.

Cisco dCloud
6 Spark Board Move Whiteboards Before the demonstration, setup a new dCloud:
space The
andCisco
addDemo Cloud
multiple file types such as documents, presentations, and
I want to share these great local whiteboards with my
photos. After creating the space add a few of your demo users
team. In order to do that I want to use Spark on my
to the space.
mobile and connect to a space.
Open Spark on at least two other clients. One to pair with
First, I am going to open this Space I have started
the Spark Board and the other as a remote user. You are
with my team and use the activities menu to open this
now ready to continue with the demo.
Space on the Spark Board.
Go back into all whiteboards on the Spark Board. Make
Right away I notice I am connected because of all the
sure there is one or more whiteboards already created.
new options I have. Also, the name of the space is
displayed at the top left of the screen and the name On one of your Spark clients, pair with the Spark Board
of the board at the top center has been removed. and open the space you just created with the Spark Board
bot.
I am going to go back into the whiteboard.
Open the activity menu and at the bottom of the menu
Wow, just like that I am prompted to move all my
choose Open on Spark Board. This option will be
local whiteboards into my Spark Space. I am going to
available IF you are paired with the Spark Board.
tap Move all whiteboards. That was very simple.
Notice once you are connected you have more icons on the
As another user on a Spark client:
screen. Also, the space name, Spark Board Basic Demo, will
These are some great drawings, thanks for sharing be at the top left of the screen and the Spark Board name, at
with the team. the center, will be gone
Maybe we can have a call to discuss what you have Tap Whiteboard.
here.
Tap Move all whiteboards. You should see all the
whiteboards that you created locally on the Spark Board.

Cisco dCloud

7 Spark Board Call/Whiteboard in Meetings From the home screen, tap Call. Instead
dCloud: of
Thegetting a Cloud
Cisco Demo
keyboard to dial a number you go straight to green call

As Spark Board user:
button to make the call.
Since I am connected to this Space I can easily call in
Tap the Video Call button to dial into the space to start
a start a meeting. All I have to do is tap the Call
the meeting.
button and tap the Video Call button to initiate the
call. On your other Spark clients connected to this Space, you
receive a notification to join the meeting.
Just like that I have started the meeting.
Chose Join to call into the meeting from one or more of
As a remote user:
the clients.
I see on my Spark client that a meeting is in now in
Once all your clients join, open one of the whiteboards
progress. All I have to do is tap the Join button.
and tap Share live.
This is great, I didnt have to dial a phone number or
On one of the remote Spark clients, tap/click the edit
enter a meeting number. It just joined right into the
meeting. Spark makes things so easy! button [ ] and make some changes.
As the Spark Board user: Tap Stop sharing on the Spark Board.
Now that everyone is connected I can open this

whiteboard and share it live with everyone.
They can even make changes if needed.
As a remote user:
This is great I can see the whiteboard on the Spark

Board in real time. I can even make changes myself
by clicking the edit button.

8 Spark Board Call/Files in Meetings From the home screen, tap Files.
As Spark Board user: Test a number of different file types in the space. Open
any of the files such as a PowerPoint.
I can also show this PowerPoint I have been working
on with the team. Let me just go into Files and open If you opened a PowerPoint, Word doc, or PDF, notice
it up. you can advance the slides/pages using the slide viewer
at the right of the screen. You can change the slide/pages
Now I can discuss each of the slides with my team on
by sliding your finger up and down on the slide/page. You
the call. This is fantastic!!
can hide/unhide the slide view by tapping the screen and
tapping the icon at the bottom right of the screen.
You can also zoom using two fingers and dragging them
away from each other. Zoom is available on other items,
such as photos. When you are finished opening the
different file types continue on with the demo.

Cisco dCloud

Cisco dCloud
Scenario 8: Spark Call Features

In this Scenario, you will demonstrate with Taylor and Kellies phones the call features available with Cisco Spark: Auto Attendant,
Hunt Groups, Call Park, Paging Groups, Barge/Privacy, and Call Pickup. The steps below use these features that were previously
configured in the session with the scripts and bulk provisioning CSV. There is a help desk on-site at dCloud Realty which they use
to field calls.
Demonstration Steps

1 Verify/Update Call Features Settings Open the Cloud Collaboration Management portal
(https://admin.ciscospark.com) and log in as Charles.
You can modify any of the settings in any of the call
features created with the script during setup. In this Navigate to Services > Call > Features.
current setup, Taylor and Kellie are in all call
You can note all of the pilot numbers used in the
features.
demonstration. They will also be listed in the
You should make these optional changes before the demonstration steps.
demonstration.
If you would like to make any changes to the features,
To see how to configure these features use the Spark click the feature card to edit.
Enablement Lab.

2 Auto Attendant Since there is no PSTN access in the demo, you will need
to log in to one of the Spark clients as one of the demo
As Customer:
users. This way you can dial the local number assigned to
I need to call dCloud Realty to see if I can get more the auto attendant (5333). You can also use one of the
information on this house I am trying to buy. desk phones or third desk phone, if available.
I have their number, so I will dial it and press 3 for Once logged in as the customer, call 5333.
support.
Press 3 to reach support. This will demonstrate the hunt
As Kellie: group configured by the script.
Hi thank you for call dCloud Realty, my name is Answer on Kellies phone.
Kellie, how may I help you.
As Customer:
Hi Kellie, this is Ricardo. I would like to get some

information on a mansion I saw in Evergreen Valley.
As Kellie:
No problem, let me connect you to one of our agents,

Taylor, and he would be happy to help. Let me
connect you to him now.

Cisco dCloud

3 Call Park and Page While on the call, press one the black menu
dCloud: The buttons at Cloud
Cisco Demo the
bottom of the screen and press the softkey for Call List.
As Kellie:
Press the softkey for Call Park and take note of the
Taylor would be the best agent to handle this call
directory number that is assigned to the call.
since he is familiar with the Evergreen Valley area. I
am going to park this call and then page Taylor to Dial the paging group number (5555) and page Taylor to
pick up the call. answer the call parked on number **** (whatever number
it was parked at).
As Taylor:
On Taylors phone, dial the DN of the parked call.
I just heard Kellies page about the customer parked
on line ****. I am going to dial that number so I can Continue the conversation and hang up when finished.
continue the call with the customer.
Hi Mr. Customer, this is Taylor, how may I help you.
As Customer:
Hi Taylor, I would like to have more information on

the mansion at 123 Evergreen Lane.
As Taylor:
Sure thing, let me give that to you. (Give information

and continue with the call to finish the story and hang
up when finished).

Cisco dCloud
4 Barge and Privacy While still logged in to your mobile clientdCloud:

as theThe
customer:
Cisco Demo Cloud
As Kellie: Make sure the Privacy button on Kellies phone is green.
I am going to call a customer about possible showing From Kellies phone, choose the shared line (5150) and
times for the mansion they were calling about and to dial the DN of the user on the mobile client.
see if they have any additional questions.
After inviting Taylor onto the call click the shared line on
Hi Customer, this is Kellie from dCloud Realty, I just Taylors phone BEFORE removing privacy on Kellies
wanted to give you a call about available time slots to phone.
go see the mansion you called about earlier. We
Notice that the active call is not seen on the screen after
have this Saturday at 8, 11, and 3. Would one of
pressing the shared line.
those times work for you?
Press the Privacy button on Kellies phone to make the
As Customer:
light go off.
Hi Kellie, yes 11am would work best for me. I also
Notice now the call can be seen on Taylors phone. Now
had a question about the neighborhood.
he can join the call.
As Kellie:
Press the red button next to the caller information to join
Sure thing, Taylor knows that area very well, I see the call.
him walking in now. Let me ask if he can join us on
Continue the conversation and end the call when you are
this call to answer your questions. Taylor, can you
finished.
jump on this call with Customer and answer a few
questions.
As Taylor:
Yes no problem, I see you are on our shared line, let

me barge into the call. Kellie I cant see the call can
you turn your privacy off?
As Kellie:
Sorry about that, let me turn off privacy so you can

join the call.
As Taylor:
Ok great I can see the call, jumping on now. Hi

Customer, this is Taylor, what can I help answer for
you.
As Customer:
Yes, can you tell me more about the neighborhood?

(Continue conversation and end call when finished.)

Cisco dCloud
Using your mobile client, call Taylors direct

Theline (5026)
5 Call Pickup dCloud: Cisco as
Demo Cloud
the client.
Clients sometimes call Taylor and Kellie directly.
Since they work in the same office they were setup Do not answer the call on Taylors phone, instead use the
with the Call Pickup feature. That way if a call comes Pickup softkey on Kellies phone.
in to one of their phones directly, and they have step
While on the call, press one the black menu buttons at the
away, the other one can answer the phone for them
bottom of the screen and press the softkey for Call List.
without leaving their desk.
Press the softkey for Call Park and take note of the
As Kellie:
directory number that is assigned to the call.
Sounds like Taylor is getting a phone call on his line.
On Taylors phone, dial the DN of the parked call.
He stepped away for a second. He told me he was
waiting on an important call from a client and asked if Continue the conversation and hang up when finished.
I could answer any calls that came in for him to his
direct line.
Answering the call:
Hi welcome to dCloud Realty, this is Kellie, how may I

help you?
As Client:
Hi Kellie, this is John Smith I was calling to speak to

Taylor about my upcoming appointment.
As Kellie:
Yes, Taylor is here but stepped away for a moment

and asked that I take a message. Oh wait, looks like
Taylor is coming back now. Let me get him on the
line for you.
Taylor, John Smith is on the call for you. Ive parked

the call at ****.
As Taylor:
Thanks Kellie, Ill pick up the call right now.
Continue the conversation with Taylor and John as

needed.
As Kellie:
Since weve moved to Cisco Spark its made our work

flow so simple and easy to use. I love Spark!!

Cisco dCloud
Scenario 9: Spark Care

In this Scenario, you will demonstrate Spark Care. The steps below configure these features using users previously configured in
the session with the scripts and bulk provisioning CSV. There is a help desk on-site at dCloud Realty whichdCloud: The Cisco Demo Cloud
they use to field chats
and calls.
Cisco Spark care is a digital customer care solution for help desks and small teams who support external or internal customers. It
enables connected digital experiences by supporting customer care teams who want to deliver contextual, continuous, and
capability-rich customer journeys.
With fifteen minutes of setup, Cisco Spark care can be embedded on your website to offer chat and callback services. Cisco Spark
care includes a customer care user workspace and integrated reporting with customer feedback to improve help desk productivity
and effectiveness.
Cisco Spark care is offered by Cisco as part of the Cisco Spark collaboration platform, with integrated administration and
enterprise class security.
Key benefits are:
Very easy add-on to Cisco Spark (just takes a few clicks in the Cloud Collaboration Management interface)
Web chat powered by Cisco Spark message
Callback powered by Cisco Spark call
Customizable chat and callback to embed in the customer web page
Real-time queue information on incoming contacts
Built-in access to customer identification, context and interaction history, giving agents the knowledge to deliver a better
customer experience
No compromise, end-to-end encryption offered via the Cisco Spark cloud platform
Integrated agent, team, and customer satisfaction reporting (with color coding to identify excessive response times) viewable in
Cloud Collaboration Management.

Cisco dCloud
Demonstration Steps

1 Demonstrate Spark Care Chat On your local laptop, with a Spark Call compatible
browser, such as the latest version of Chrome or Firefox,
As Customer:
open the agent portal (https://care.ciscospark.com/) and
Ive been browsing the dCloud Realty website and I log in as Rebekah rbarretta@(collabedge- or
want to get more information on this one home. I see cb)XXX.dc-YY.com with password dCloud123!.
they have a chat feature. I am going to use it to see if
On a separate browser or tab, open the dCloud Realty
I can chat with someone right now.
website (https://adfs.(collabedge- or cb)XXX.dc-
I noticed this popup bubble after browsing and see YY.com/dCloud/spark/index.html).
they have a chat feature. I am going to use it to see if
Wait 30 seconds for the proactive chat bubble to appear.
I can chat with someone right now.
After appearing, initiate a chat by clicking Chat Now.
As Rebekah:
Fill out the form and click Start Chat.
I see Customer Name is requesting information on a
Click Accept on the agent portal and start the chat.
home. I click Accept to help him out.
Continue the chat between the customer and Rebekah.
Rebekah typing: Hi Customer, my name is Rebekah.
Add some notes and tags during the chat as well.
I see you are looking for some information on a
home. Do you have a particular home you are looking After the chat has finished you can end the chat from
at? either side.
Customer typing: Yes, I was looking at this home When a Chat Session is ended, the Customer can save
located at 123 Sequiota Park. Has it been on the the chat transcript locally. In addition, the customer will be
market long? prompted for feedback on his/her experience. A .pdf file
will be created when you save that transcript.
Rebekah typing: No, actually its only been on the
market for a week. It is a must see. Would you like
me to set up a showing for you?
Customer typing: That would be great!
The customer and Rebekah continue their chat until

they have everything set.
As Rebekah:
I am going to put these details in the notes and tag it

with showing so it can be easily found later.

Cisco dCloud

2 In Spark Care you can show the Customer Journey When the Agent accepts the Chat from the
dCloud: previous
The Cisco Demo Cloud
with Context Service. Connect again to the chat with customer, click on the < icon to the left of Current Activity.
the same customer information to show how Spark
Care recognizes the customer and has all the
information from the last chat.
Now you can see all the Activities that the customer has
had with the Spark Care Agent.
Make sure to add a Note Description for every Activity

via Chat or Callback. The title of the Note will be listed
under the Context Service Activities.

3 Spark Care Agent Performance After Rebekah clicks the Graph Icon you can run a report
for her to see her Tasks (Chat and Callbacks) Total
When Spark Care Agent Rebekah is logged in to the
Handled, Average Handled Time, and Average Customer
right of her picture is a Graph Icon Satisfaction.
She can see her Customer Care metrics using this You can also see if Rebekah has any interactions In
report feature. This helps her to see what she is Progress or if there is anything in Queue.
doing well and also target some areas for

improvement.
This also will show any interactions that are in

progress or any items in queue.

Cisco dCloud

4 Spark Care Callback In a Spark Call compatible browser,dCloud:
such The
as Cisco
the latest
Demo Cloud
version of Chrome or Firefox, open the agent portal

As Customer:
(https://care.ciscospark.com/) and log in as Rebekah
Ive been browsing the dCloud Realty website and I rbarretta@(collabedge- or cb)XXX.dc-YY.com and
would really love to get more information on this one SSO credentials of rbarretta/C1sco12345.
home. I see they have a callback feature. I am going
On a separate browser or tab, open the dCloud Realty
to use it to see if I can get an agent to call me back.
website (https://adfs.(collabedge- or cb)XXX.dc-
As Rebekah: YY.com/dCloud/spark/index.html).
I see Customer Name is requesting information on a

Initiate a callback using the callback bubble .
home. I click Accept to call him back.
Fill out the form with a customer name and extension.
Hi Customer, my name is Rebekah, I see you are
Use the 4-digit extension of one of your registered phones
looking for some information on a home. Do you have
or demo users logged into a Spark client.
a particular home you are looking at?
Click Request Callback.
As Customer:
Yes, I was looking at this home located at 304 NOTE: Since there is no PSTN access in the demo you will
Sycamore Drive. Is it still available? need to dial the 4-digit extension of one of your demo users
that is logged in to the Spark app on a mobile or has a
As Rebekah:
registered Spark phone.
Yes, it is. It is a must see! Would you like me to set
up a showing for you? Click Accept in the agent portal.
As Customer: Continue the call between the customer and Rebekah.

Add some notes and tags during the call as well.
That would be great!
After the call has finished you can end the call from either
The customer and Rebekah continue their call until
side.
they have everything set.
As an extra bonus, to show Context Service, connect
As Rebekah:
again using callback, with the same customer information,
I am going to put these details in the notes and tag it to show how Spark Care recognizes the customer and
with showing so it can be easily found later. has all the information from the last call.

Cisco dCloud

Cisco dCloud
Scenario 10: Pro Pack - Compliance with eDiscovery

In this Scenario, you will demonstrate eDiscovery which is a feature within the compliance portion of the Spark Pro Pack.
Pro Pack provides advanced compliance features for your enterprise. You can control any data exposure by limiting the amount of
data stored for your organization. These features help you to implement a consistent retention policy across your enterprise. We
recommend that you work with your legal counsel to determine the most appropriate retention period for your organization.
With the eDiscovery search and extraction tool you can access unlimited data to search and retrieve information within Cisco
Spark spaces. Use email addresses, space IDs, keywords, and specific time limits to narrow the search.
As a compliance officer, you can use Cisco Spark Control Hub to search through any conversation in the Cisco Spark app. You
can look for a specific person in your company, find any content they've shared, and then generate a report of your findings. You
can also look through a specific space for information.
Visit https://help.webex.com/docs/DOC-21569 to view more information about eDiscovery including information about the
compliance officer role and the reports provided.

Cisco dCloud
Demonstration Steps

1 Demonstrate the eDiscovery search and Eric Steele has already been assigned the compliance
extraction tool officer role. Navigate to https://admin.ciscospark.com and
log in as esteele@@(collabedge- or cb)XXX.dc-YY.com
As Eric the compliance officer:
with password dCloud123!.
I am the compliance officer for dCloud Realty. I have
Enter Stefans email address into the first box.
been notified by our legal department that they
(smauk@(collabedge- or cb)XXX.dc-YY.com).
require any Spark conversations Stefan Mauk, a
dCloud Realty employee, have had with anyone In the Where Messages contains box enter the key word
outside of our company about an inside program Blackbriar. The search will take some time to finish.
called Blackbriar.
Due to the demo setup, there should be one space found
With Cisco Spark I can use the Spark Control Hub to with this keyword.
find this data.
In the Report Name and Description enter some
First, I will log in to the Spark Control Hub with my relevant information.
account.
After entering a name and description click Generate
Legal gave me the keyword Blackbriar to search for Report.
so I will search for that against Stefans email
After the report is generated click Download Report.
address.
For legal reasons, you might not be allowed to view the report,
After report is found as Eric:
however, for demo purposes you can view it and use the steps
Looks like I found one space that mentions below to navigate through it.
Blackbriar. I generate and download the report.
This will download a zip file that will include a report in the
I will hand this report over to legal as requested so JSON format. Extract the report and browse to the folder
they can continue on with their investigation. that was extracted.
Wow this Cisco Spark eDiscovery search and You may view the file in any text editor. Since the report is
extraction tool made that task very easy! in a JSON format its recommend to use a JSON
viewer/formatter to make the file more readable.
Search for the word Blackbriar in the document. You can

also search for message to see each message Stefan
sent in this space.
The conversationID field will give you the space ID the

conversation took place in.
Since the conversation happened with a user outside of

the organization those user fields will be null.

Cisco dCloud
Appendix A: Cisco Spark Password Reset Procedures

In some cases, it may be necessary to reset the password of a Cisco Spark user account if SSO is not being used. The following
are the steps to complete a password reset for Lucy Abbot.
1. Navigate to the Cloud Collaboration Management portal (https://admin.ciscospark.com) and enter the email
labbot@(collabedge- or cb)XXX.dc-YY.com.
2. Click Sign-In.
3. On the next page, verify it looks similar to the image below with exception to the XXX and YY parts of the domain. If it does
look similar continue to the next step.
Figure 15. Correct Sign-In screen
NOTE: If the next page looks similar to the image below, stop and do not go any further (Note the two checkboxes). Hit the back
button on your web browser and verify you entered the email address correctly and then try again.

Cisco dCloud
Figure 16. Incorrect Sign-In screen
4. If your screen looks similar to the first Sign-In image above, click the Cant access your account link at the bottom.
5. Enter the challenge text displayed on the next page into the box.
6. Click Submit.
7. An email was sent to Anita with reset instructions. Open a new browser tab and navigate to
https://mail1.dcloud.cisco.com/owa. You must be connected to the AnyConnect VPN to access this page. Log in as username
dcloud\labbot and password C1sco12345. Open Outlook if not open already.
8. You should see an email in the inbox with the subject Password Reset. Within that email, click Reset password.
9. A browser window will open. Enter dCloud123! into the New Password and Confirm new password boxes.
10. Click Save & Sign In.
11. You password is now set and you will now be logged into the https://my.ciscospark.com website.

Cisco dCloud
Appendix B: Single Sign-On (SSO) Configuration with AD FS

All users are using the basic authentication provided by Cisco Spark, however, SSO can be used to demonstrate as well. There
are a few steps to enable SSO.
Single Sign-On (SSO) Configuration (Optional)
1. While connected to Workstation 1 (198.18.1.36), open Chrome and from the home page, navigate to Cisco Collaboration
Cloud/Spark Links > Collaboration Cloud Management Portal.
2. Sign in as cholland@(collabedge- or cb)XXX.dc-YY.com with password dCloud123!.
3. Scroll to the bottom of the Terms of Services and then click Accept.
4. On the Overview page, scroll to the bottom of the page to the Licenses card.
5. Click the cog wheel [ ] next to Single Sign-On.
6. Click the radio button for Integrate a 3rd-party identity provider (Advanced) and click Get Started.
7. Click Next on the Export Directory Metadata page. This step was already completed for you.
8. Click the link that reads file browser.
9. In the Open window, click the FederationMetadata.xml file from the Desktop and click Open.
10. You should receive a Successfully imported IdP metadata file screen.
Figure 17. Successful Import
11. IMPORTANT: Click the radio button for Allow self-signed certificate in Metadata (less secure) since you are using a self-
signed certificate. May need to scroll down the screen if using a small display.
12. Click Next AFTER clicking the Allow self-signed certificate in Metadata radio button.

Cisco dCloud
13. Click Test SSO Connection.
14. This will open a new browser tab to test SSO.

15. Click ADVANCED and click the Proceed link. Then sign in as cholland with password C1sco12345. Note the i in the
password is a one (1) and not an exclamation mark (!).
16. If successful, you should see a Single Sign-on succeeded message.
Figure 18. SSO Successful
17. Close that browser tab.
18. If you had a successful test, on the Test SSO Setup screen click the radio button for The test was successful. Enable
Single Sign On and click Save.
19. SSO has now been enabled for your organization. From here on, the user passwords will be C1sco12345.
20. Before demonstration, sign out of the management portal and log in again with the SSO credentials.
NOTE: If SSO ever fails for the customer organization, the partner administrator (dcloudcollab@gmail.com / $parkLab123) can
log into the partner portal and access the customer organization from there.
Install the AD CA Root Certificate (Optional but mandatory if you want to demonstrate Spark on your own devices)
This section will guide you to install the CA certificate for the AD server onto your devices. On Workstation 1 and 2, this certificate
is already installed so you dont have to install there if you plan on using Spark within the workstations. Since you are using a self-
signed certificate in this lab, you will need to install this CA certificate to your mobile devices as well as you own computer if you
plan on demonstrating with those devices. If they are not installed, the Spark app will show a completely white screen after
submitting the email address for the user. You only have to do this one time. Once the root cert is on your device SSO will always
work in every demo forward. The only time you would have to reinstall is if you manually delete the root cert from the device.
1. To download the root CA certificate, open your browser and navigate to http://cs.co/ad1cacert.
This will download an ad1cacert file. Open this certificate on your device and install it. Basic instructions are below.
2. For Mac, open the certificate and Add it to the login keychain.
a. After adding the certificate, in Keychain Access window (if not open, then open Keychain Access app) complete a
search for ad1 and open the certificate to view the properties.
b. Once open, expand Trust and change the When using this certificate drop-down list box to Always Trust. Then
close out the certificate and keychain access.

Cisco dCloud
Figure 19. Trusting AD1 Root Cert
3. For Windows, open the certificate and Install Certificate into the Trusted Root Certification Authorities store.
Figure 20. Installing AD1 Root Cert
4. For iOS, email yourself the certificate, open it on the device, and go through the screens to install it.
5. For Android, rename the .cer extension to .crt, email yourself the certificate, open it on the device, and go through the screens
to install it.

Cisco dCloud
Test SSO with Lab User (Optional)
In this section, you will test SSO using Anita. First, check to see if Anita received an email from Cisco Spark
1. From your own computer, open a different web browser and/or clear the browser cache if you have used it already to log into
Spark with a different user. You can also use the private/incognito mode of your current browser.
2. Navigate to https://web.ciscospark.com.
3. Enter the email address aperez@(collabedge- or cb)XXX.dc-YY.com and then click Continue.
4. You will go to the Cisco dCloud SSO page. Sign in as aperez with the password C1sco12345.
5. After you go through the initial setup items, you should now be logged into Cisco Spark.
6. Feel free to log in with any of the users in the organization anywhere you would like: web, mobile, or desktop. All passwords
are C1sco12345.
7. It is important to log into Spark with each of the demo users that you plan on using. This will make sure all their Spark services
will activate.

Cisco dCloud
Appendix C: Configuration Completed by Script

The following steps were completed using the script located on Workstation 1. Use this section as a reference and to verify
configuration during troubleshooting, if necessary.
Configure Unified CM with Fully Qualified Domain Name.
1. Access Unified CM (https://198.18.133.3/ccmadmin) and log in as administrator with Password: dCloud123!.
2. Navigate to System > Enterprise Parameters.
3. Search (CTRL+F) for fully which will bring you to the setting Cluster Fully Qualified Domain Name.
4. There will already be a FQDN of cucm1.dcloud.cisco.com, leave that FQDN in the box and enter your sessions domain
name at the beginning ((collabedge- or cb)XXX.dc-YY.com) and then leave a space in between the two domains.
Remember to replace the Xs and Ys with your specific domain information.
Figure 21. Cluster Fully Qualified Domain Name
NOTE: The domain name that you are using for Spark must be the first in the list. The Cisco Spark Control Hub uses the first entry
and ignores any others.
5. Click Save.
Link Expressway-C to Microsoft Exchange
1. Access the Expressway-C connector host (https://198.18.133.223) and log in as admin with Password: dCloud123!.
2. Navigate to Applications > Hybrid Services > Connector Management.
3. On the Connector Management page, click the Configure Microsoft Exchange Servers link.
4. Click New.
5. Enter the following configuration:
Table 4. Microsoft Exchange Configuration
Setting Configuration
Service Account Username dcloud\cholland
Service Account Password C1sco12345
Display Name MAIL1
Type Exchange On-Premises (default)
Enable this Exchange server Yes

Authentication Type Basic
TLS Verify Mode Off
Autodiscover Provide Exchange address directly

Hostname of IP address 198.18.133.2

Cisco dCloud
Figure 22. Microsoft Exchange Configuration
6. Click Add.
WebEx Site Configuration
1. On the Expressway-C server, navigate to Applications > Hybrid Services > Calendar Service > Cisco WebEx CMR
Configuration.
2. Click New.
3. Configure the following:
Table 5. Cisco WebEx CMR Configuration
The Default One Yes (default)

CMR Account sparkadmin
CMR Password $parkLab123
CMR Fully Qualified Domain Name dcloudsparklab.webex.com

Cisco dCloud
Figure 23. Cisco WebEx CMR Configuration
4. Click Add.
Enable the Calendar Connector
2. Click the Calendar Connector link.
3. Change the Active drop down menu to Enabled.
4. Click Save.
After a few moments, the page will refresh and the Status should change to
Configure Call Connector
2. Click the Call Connector link.
3. Click the Unified CM servers configured link.

Cisco dCloud
4. Click New.
5. Configure the following:

Table 6. Unified CM Servers
Unified CM Address cucm1.dcloud.cisco.com
Username spark
Password dCloud123!
Figure 25. Unified CM Servers Configuration
6. Click Verify Credentials.
7. After the page refreshes, configure the following:
NOTE: The remaining fields will show up after changing the drop down menu to Automatic.
Table 7. Call Service Connect Configuration
Cisco Spark Remote Device Configuration Type Automatic
Device Pool dCloud_DP

Location Hub_None
Calling Search Space Call_Everyone
Reroute Calling Search Space Call_Everyone
Figure 26. Call Service Connect Configuration
8. Click Add.

Cisco dCloud
10. Click the Call Connector link.
11. Change the Active drop-down menu to Enabled and then click Save.
12. After the page refreshes, the Status should read

Cisco dCloud
Appendix D: Directory Connector

All users avatars should have been uploaded via the automatic setup script. However, if some were missing or you would like to
sync the directory to add more users, you can use the directory connector that has been installed on Workstation 1. It requires
some configuration in order to do the complete sync.
Directory Connector Configuration (Optional)
1. Open the Directory Connector navigating to > All Programs > Cisco Directory Connector > Cisco Directory
Connector.
2. At the Sign in to Spark screen, enter cholland@(collabedge- or cb)XXX.dc-YY.com and click Next.
3. Enter dCloud123! as your password in the next box and click Sign In.
4. Choose the radio button for AD DS and click Confirm.
5. Click the Configuration tab at the top.
Figure 27. Active Directory
Figure 28. Configuration
6. Click the Object Selection tab so you can specify the users to synchronize.
Figure 29. Object Selection
7. Uncheck the box next to Groups.
8. Click the Select button located in the On Premises Base DNs to Synchronize section.
9. Uncheck the box next to DC=dcloud,DC=cisco,DC=com to de-select all the check boxes.

Cisco dCloud
10. Check the box next to dCloud and click Select.
Figure 30. Choose OU

11. The Object Selection page should look like the screen shot below.
Figure 31. Object Selection
12. Click the Avatar tab and check the box next to Enabled.

Cisco dCloud
Figure 32. Avatar
13. In the Avatar URI Pattern box, enter the following URI. Note that there is a text document named Pattern on the desktop with
this pattern in it from which you can copy and paste.
http://ad1.dcloud.cisco.com/dCloud/directory/{mail: .*?(?=@.*)}.jpg
14. Click Apply at the bottom of the screen.
15. On the pop up, click Apply Config Changes.
Now you will enable the synchronization.
16. Click the Dashboard tab at the top.
17. Click the Actions menu and choose Synchronization Mode > Enable Synchronization.
Figure 33. Enable Synchronization
18. Click No on the pop up.
19. Click Yes on the pop-up to enable synchronization.
Now you will complete a full sync.
20. Click the Actions menu and choose Sync Now > Full.
Figure 34. Full Sync
21. Click Yes on the pop up.

Cisco dCloud
22. In the Current Synchronization section, you will see the progress of user creation and avatar uploads. After the sync
completes, in the Last Synchronization section, you should see . If the page does not refresh with
the status you can click the Refresh button at the top. dCloud: The Cisco Demo Cloud
NOTE: If you received any Sync errors/warnings, try completing another full sync. You can also view the errors/warnings in the
Event view by clicking the Launch Event Viewer button in the directory connector. Then navigate to Applications and
Services Logs > Cisco Directory Connector to view all the events.
23. Close the Directory Connector.

Cisco Spark CloudHybrid Services v2

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Cisco Spark Cloud and Hybrid Services v2

About This Solution

Get Started: Spark Trial Pre-Configuration

Scenario 1: Spark Desk Phones

Scenario 2: Spark Room Devices

Scenario 3: Spark Mobile App

Scenario 4: Hybrid Services: Calendar Service

Scenario 5: Hybrid Services: Call Service Aware and Connect

Scenario 6: Spark Client Features

Scenario 7: Spark Board

Scenario 8: Spark Call Features

Scenario 9: Spark Care

Scenario 10: Pro Pack - Compliance with eDiscovery

Appendix A: Spark Password Reset

Appendix B: SSO with AD FS Configuration

Appendix C: Script Configuration

Appendix D: Directory Connector

o One Cisco DX/SX/MX/Spark Board (Room device)

About This Solution

Figure 1. Simply Communicate Better with Cisco Spark

Meet. Message. Call.

2017 Cisco and/or its affiliates. All rights reserved. Page 2 of 72

Designed for the Way You Do Business

Get creative and draw out your thoughts:

Accelerate business growth and success:

2017 Cisco and/or its affiliates. All rights reserved. Page 3 of 72

Cisco Spark Hybrid Services dCloud: The Cisco Demo Cloud

Figure 3. Spark Hybrid Services

2017 Cisco and/or its affiliates. All rights reserved. Page 4 of 72

2017 Cisco and/or its affiliates. All rights reserved. Page 5 of 72

Figure 4. Connecting to the Cisco Spark Control Hub Is Simple

dCloud: The Cisco Demo Cloud

Figure 5. Topology Overview

2017 Cisco and/or its affiliates. All rights reserved. Page 6 of 72

Table 2. Server Details

Name Description Host Name (FQDN) IP Address Username Password

Exp-C Expressway-C (Core) X8.9.1 vcsc.dcloud.cisco.com 198.18.133.152 admin dCloud123!

Exp-Base Expressway-C Connector Host X8.9.1 exp-cc.dcloud.cisco.com 198.18.133.223 admin dCloud123!

AD1 Active Directory, DNS, AD FS ad1.dcloud.cisco.com 198.18.133.1 administrator C1sco12345

Workstation 1 Windows 7 wkst1.dcloud.cisco.com 198.18.1.36 cholland C1sco12345

Workstation 2 Windows 7 wkst2.dcloud.cisco.com 198.18.1.37 aperez C1sco12345

PREPARATION IS KEY TO A SUCCESSFUL CUSTOMER PRESENTATION.

2017 Cisco and/or its affiliates. All rights reserved. Page 7 of 72

1. Initiate your dCloud session. [Show Me How]

2. Click View to open the active session.

4. Connect your router and laptop. [Show Me How]

Obtain the domain assigned to your session as shown in step 13.

2017 Cisco and/or its affiliates. All rights reserved. Page 8 of 72

dCloud: The Cisco Demo Cloud

Use the codes that are generated to register your devices.

New-Mailbox -Name New Room' -Alias 'newroom' -room

Set-Mailbox New Room -EmailAddresses SMTP:newroom@(cb or collabedge-)XXX.dc-YY.com -

2017 Cisco and/or its affiliates. All rights reserved. Page 9 of 72

6. Click Calendar Services.

9. Wait for the Calendar Service status to update to Activated.

2017 Cisco and/or its affiliates. All rights reserved. Page 10 of 72

Figure 6. Session Details Tab Example

Initial Connection to Demo

Figure 7. LDAP Synchronization

3. Open Microsoft Outlook using the icon in the taskbar [ ].

4. For profile name, enter Charles and click OK.

Figure 8. New Profile