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CMS 101
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Content Management System (CMS) Overview
By the end of this lab participants will understand the components of the
Self Service portal and the tools available in ServiceNow to modify the branding
and menu structure of the CMS portal
Discuss how the various CMS components (Sites, Content Blocks, Menu Lists and Drop
Zones) work together in creating a themed interface with custom corporate branding
Participants should have some basic understanding of Style Sheets and know how to
navigate ServiceNow
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Content Management System (CMS) Overview continued
The Content Management System provides the means to create a customized look and
feel to ServiceNow while incorporating external resources. The CMS has been used by
many customers to simply make their end users interface match their intranet or
website and to build out an entire website that allows one to leverage the capabilities
of the ServiceNow platform.
Whether it be ordering hardware or software, requesting services or just searching for
answers, the Content Management System can be designed to simplify a users
interaction with support and help in the consumerization of IT.
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ServiceNow CMS
Customer Examples
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ServiceNow CMS
Customer Examples
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ServiceNow CMS
Customer Examples
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ServiceNow CMS
Customer Examples
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CMS Architecture
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CMS Architecture
Sites
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CMS Architecture
Pages
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CMS Architecture
Headers and Footers
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CMS Architecture
Content Blocks
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CMS Architecture
Content Blocks Menu
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CMS Architecture
Content Blocks List
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CMS Architecture
Layouts
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Additional Resources
www.codeacadamy.com www.w3schools.com/css www.csszengarden.com
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Lab CMS Example
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Top Takeaways
1. Use the existing ESS CMS in ServiceNow to create your CMS Portal.
2. Plan your CMS layout and menus on paper before you get started.
3. Add color and graphics to reflect your internal company branding.
Thank You
Josh Hutchins Dan Jezerinac
Solution Consultants Solution Consultants
CMS CMS
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