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Branding Your Self-Service Portal

CMS 101

JOSH HUTCHINS DAN JEZERINAC


ADVISORY SOLUTION CONSULTANT SENIOR ADVISORY SOLUTION CONSULTANT
ServiceNow ServiceNow

2016 ServiceNow All Rights Reserved


Agenda
CMS Overview
Content Sites Examples
CMS Architecture Sites, Pages and Content Blocks
Menus, Lists and Layouts
Additional Resources

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Content Management System (CMS) Overview
By the end of this lab participants will understand the components of the
Self Service portal and the tools available in ServiceNow to modify the branding
and menu structure of the CMS portal
Discuss how the various CMS components (Sites, Content Blocks, Menu Lists and Drop
Zones) work together in creating a themed interface with custom corporate branding
Participants should have some basic understanding of Style Sheets and know how to
navigate ServiceNow

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Content Management System (CMS) Overview continued
The Content Management System provides the means to create a customized look and
feel to ServiceNow while incorporating external resources. The CMS has been used by
many customers to simply make their end users interface match their intranet or
website and to build out an entire website that allows one to leverage the capabilities
of the ServiceNow platform.
Whether it be ordering hardware or software, requesting services or just searching for
answers, the Content Management System can be designed to simplify a users
interaction with support and help in the consumerization of IT.

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ServiceNow CMS
Customer Examples

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ServiceNow CMS
Customer Examples

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ServiceNow CMS
Customer Examples

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ServiceNow CMS
Customer Examples

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CMS Architecture

Site think of this as a folder for all the


pages in your CMS
Pages are the actual pages viewed in
your browser
Content Blocks identify what information
will be displayed in a particular area of
the page
Style Elements are used to customize
how items in CSM are displayed

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CMS Architecture
Sites

There are three types of pages in any site


The Home page default page seen on login
The Login page default page seen by users
not logged in
Search page default search result page
Sites can be defined with a default layout
and themes for a consistent look and feel

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CMS Architecture
Pages

A site would not be much without Pages


Pages present information
Pages provide a suffix as well which
allows them to be accessed directly
Each page has a layout and a theme to
describe how the page looks, and the
layout uses iFrames to define where
information appears on the page

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CMS Architecture
Headers and Footers

Headers and Footers are common


components for all pages in a site.
Headers and footers are located at
the top and bottom.

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CMS Architecture
Content Blocks

Content Blocks are the building blocks


of the site. This is the actual content
that is displayed on the page. There are
many different types of Content Blocks,
but for the purpose of this lab, we will
focus on the most common: headers,
footers, menus, lists and iFrames.

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CMS Architecture
Content Blocks Menu

Content Blocks Menu is key to any


CMS site. Navigation through a site is
typically performed through menus.
The CMS provides many different
menu types. Select what best fits the
design of your site.

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CMS Architecture
Content Blocks List

Content Blocks List list pulls information


from any table in ServiceNow, and can be
defined to show any amounts of data.
Menus navigate through the CMS, lists get
information from the system. Menus and
Lists may sound similar but perform
different functions.

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CMS Architecture
Layouts

Layouts define the overall structure of


the page by arranging where on the
page dropzones appear.
Dropzones are where Content Blocks
(which make up the content of the page)
can be added.
Most Content Blocks match the width of
the dropzone, so the dropzone controls
both the location and sizing of the
Content Block.

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Additional Resources
www.codeacadamy.com www.w3schools.com/css www.csszengarden.com

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Lab CMS Example

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Top Takeaways
1. Use the existing ESS CMS in ServiceNow to create your CMS Portal.
2. Plan your CMS layout and menus on paper before you get started.
3. Add color and graphics to reflect your internal company branding.

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Thank You
Josh Hutchins Dan Jezerinac
Solution Consultants Solution Consultants
CMS CMS

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