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05+,2:9,-,9,5:0:03(5..

90
.90.*YVZZ9LMLYLUJL0UKL_

TERCANTUM
TINGKAT
PADA
INDIKATOR KETERANGAN APLIKASI
HALAMAN
INDICATORS REMARKS APPLICATION
AVAILABLE
LEVEL
ON PAGE
0UPZPH[PM<U[\R4P[PNHZP+HTWHR5LNH[PM;LYOHKHW3PUNR\UNHU
  
KHU7LUPUNRH[HU,ZPLUZP
,5  -\SS`
Initiatives to Mitigate Negative Impacts Towards Environment

and to Enhance Efficiency
2LTHZHU7YVK\R@HUNKP.\UHRHU2LTIHSP
,5  5V[9LSL]HU[
Reclaimed Packaging Material
5PSHPKLUKHUHUZPHSHRPIH[7LSHUNNHYHUWLYH[\YHUKHUO\R\T
SPUNR\UNHU
,5  -\[\YL9LWVY[
Monetary value of significant fines for non-compliance with
environmental laws and regulations.
+HTWHR3PUNR\UNHU:PNUPRHU(RPIH[(R[P]P[HZ;YHUZWVY[HZP
,5  7HY[PHSS`
Significant Environment Impacts Due to Transportation Activities
)PH`H0U]LZ[HZP\U[\R7LYSPUK\UNHU3PUNR\UNHU
,5   -\SS`
Environmental Protection Expenditures and Investment

KETENAGAKERJAAN
LABOR PRACTICE & DECENT WORK
1\TSHOKHU7YVS+PZ[YPI\ZP2HY`H^HU
3( 73, 74, 84 -\SS`
Number and Employee Distribution Profile
;PUNRH[7LYW\[HYHU2HY`H^HU
3( 78, 79, 83 -\SS`
Employee Turn Over Rate
2VTWLUZHUZP2HY`H^HU;L[HWKHU2VU[YHR
3( 75, 86, 87 -\SS`
Benefit for Permanent and Contact Employee
7LYZLU[HZL2HY`H^HU+PJHR\WVSLO7LYQHUQPHU2LYQH)LYZHTH
3( 85 -\SS`
Percentage of Employees Covered by the Collective Work Agreement
7LTILYP[HO\HU;LU[HUN7LY\IHOHU6WLYHZPVUHS -\[\YL
3( -
Minimum Notification Regarding Operational Changes 9LWVY[
-VY\T2LZLOH[HUKHU2LZLSHTH[HU2LYQH -\[\YL
3( -
/LHS[OHUK:HML[`-VY\T 9LWVY[
;PUNRH[2LJLSHRHHU2LYQH -\[\YL
3( -
Rate of Work Accident 9LWVY[
7YVNYHT7LUKPKPRHU7LSH[POHUKHU7LU`\S\OHU2LZLOH[HU
3( 99 -\SS`
Education, Training and Health Counselling Program
;VWPR2LZLOH[HUKHU2LZLSHTH[HU2LYQHKHSHT7LYH[\YHU7LY\ZHOHHU
KHU7LYQHUQPHU2LYQH)LYZHTH
3( 84-85 -\SS`
Health and Safety Topics Covered in Companys Policies and Collective
Bargaining Agreement
+\YHZP7LSH[POHU2HY`H^HU
3( 75-77 -\SS`
Employee Training Duration
7LSH[POHU7LYZPHWHU7LUZP\U -\[\YL
3( -
Pre Retirement Course 9LWVY[
7LUPSHPHU2PULYQHKHU7LUNLTIHUNHU2HYPY
3( 83 -\SS`
Performance Review and Career Development
2LYHNHTHUWHKH1HIH[HU;H[H2LSVSH6YNHUPZHZP
3( 74 -\SS`
Diversity in Organizations Governance Position

118 PT Bank Danamon Indonesia, Tbk. Laporan Keberlanjutan 2012 Sustainability Report
TERCANTUM
TINGKAT
PADA
INDIKATOR KETERANGAN APLIKASI
HALAMAN
INDICATORS REMARKS APPLICATION
AVAILABLE
LEVEL
ON PAGE
9HZPV9LT\ULYHZP2HY`H^HU7YPHKHU>HUP[H
3( 75 -\SS`
Women to Men Remuneration Ratio
;PUNRH[7LYW\[HYHU2HY`H^HU:L[LSHO*\[P/HTPSKHUPaternity
3( 81-88 -\SS`
Return to Work Rate After Maternity and Paternity Leave
HAK ASASI MANUSIA
HUMAN RIGHTS
7LYQHUQPHUKHU2VU[YHR2LYQHKLUNHU2SH\Z\S;LYRHP[/HR(ZHZP4HU\ZP
/9 84 7HY[PHSS`
Agreement and Contract That incorporate Human Rights Clauses
=LYPRHZP/HR(ZHZP4HU\ZPH7HKH7LTHZVR2VU[YHR[VYKHU4P[YH
<ZHOH
/9 Human Rights Screening for Suppliers, Contractors, and Business 84 7HY[PHSS`
Partners

7LSH[POHU2HY`H^HU;LU[HUN/HR(ZHZP4HU\ZPH
/9 76 7HY[PHSS`
Employee Training on Human Rights Topics
2HZ\Z+PZRYPTPUHZPKHU;PUKHR3HUQ\[
/9 73 -\SS`
Incidents of Discrimination and Action Taken
/HR)LYZLYPRH[
/9 85 -\SS`
Rights of Association
7LRLYQH(UHR
/9 75 -\SS`
Child Labour
2LYQH7HRZH
/9 75 -\SS`
Forced Labour and Compulsory Labour
7LSH[POHU/HR(ZHZP4HU\ZPH\U[\R;LUHNH2LHTHUHU -\[\YL
/9 -
Human Rights Training for Security Personel 9LWVY[
0UZPKLU;LYRHP[7LSHUNNHYHU/HR7LUK\K\R:L[LTWH[ 5V[
/9 -
Indigenous Rights Violation Incidents 9LSL]HU[
,]HS\HZP/HR(ZHZP4HU\ZPHKP3VRHZP6WLYHZPVUHS -\[\YL
/9 -
Human Rights Reviews at Operational Locations 9LWVY[
4LRHUPZTL7LU`LSLZHPHU2HZ\Z/HR(ZHZP4HU\ZPH -\[\YL
/9 -
Grievance Mechanism for Human Rights Cases 9LWVY[
KEMASYARAKATAN
SOCIETY
7YVNYHT2LTHZ`HYHRH[HUKP>PSH`HO6WLYHZPVUHS 58, 59, 91, 93-
:6 -\SS`
Community Programs in Operational Areas 98, 101

<UP[<ZHOHKHU9LZPRV2VY\WZP
:6 61, 68-69 -\SS`
Business Unit and Corruption Risk
7LSH[POHU(U[P2VY\WZP
:6 52, 61, 68, 69 -\SS`
Anti-corruption Training
;PUKHR3HUQ\[0UZPKLU2VY\WZP
:6 68-69 -\SS`
Action Taken in Response to Incidents of Corruption
7HY[PZPWHZPKHU7VZPZPKHSHT7LTI\H[HU2LIPQHRHU7\ISPR
:6 55, 94 -\SS`
Participation and Position in Public Policy Lobbying

Laporan Keberlanjutan 2012 Sustainability Report PT Bank Danamon Indonesia, Tbk. 119
05+,2:9,-,9,5:0:03(5..90
.90.*YVZZ9LMLYLUJL0UKL_

TERCANTUM
TINGKAT
PADA
INDIKATOR KETERANGAN APLIKASI
HALAMAN
INDICATORS REMARKS APPLICATION
AVAILABLE
LEVEL
ON PAGE
+VUHZP\U[\R7HY[HP7VSP[PRKHU7VSP[PR\Z -\[\YL
:6 54
In-kind Contribution to Political Party and Politian 9LWVY[
7LSHUNNHYHU;LYOHKHW/\R\T2LHKPSHU7LYZHPUNHU<ZHOH -\[\YL
:6 -
Violation of Law Regarding Fair Business Competition 9LWVY[
+LUKHKHU:HURZP(RPIH[7LSHUNNHYHU/\R\TKHU7LY\UKHUNHU
-\[\YL
:6 Monetary fines and sanction for Non Compliance with Law and -
9LWVY[
Regulations
+HTWHR5LNH[PMKHU7VZP[PM)HNP4HZ`HYHRH[:LRP[HY
:6 59, 90, 91, 93 -\SS`
5LNH[P]LHUK7VZP[P]L0TWHJ[Z;V^HYKZ*VTT\UP[PLZ

<ZHOH4P[PNHZP+HTWHR5LNH[PM6WLYHZPVUHS;LYOHKHW4HZ`HYHRH[
61, 66, 90,
:6 Mitigation Measure to Mitigate Negative Operasional Impacts Towards -\SS`
91, 94
the Community

TANGGUNG JAWAB PRODUK


PRODUCT RESPONSIBILITY

7LYSPUK\UNHUKHU2LHTHUHU)HNP2VUZ\TLU
79  -\SS`
Consumer Protection and Safety

0UZPKLU7LSHUNNHYHU7LYH[\YHU;LYRHP[7YVK\RKHU2VUZ\TLU
79  -\[\YL9LWVY[
Non Compliance with Regulations Regarding Products and Consumen
0UMVYTHZP4LUNLUHP7YVK\RKHU1HZH 
79 -\SS`
Information Regarding Products and Service 
7LSHUNNHYHU7LYH[\YHU;LYRHP[0UMVYTHZP7YVK\R
79  -\[\YL9LWVY[
Non Compliance with Regulation Regarding Product Information
<TWHU)HSPR2VUZ\TLU 
79 -\SS`
Consumer Feedback 
2VT\UPRHZP4HYRL[PUN0RSHU7YVTVZPKHU:WVUZVY 
79 -\SS`
Marketing Communication, Advertising, Promotion and Sponsorship 
0UZPKLU7LSHUNNHYHU;LYRHP[4HYRL[PUN2VT\UPRHZP
79 Incident of Non Compliance with Marketing Communication Code of  -\[\YL9LWVY[
Conduct
7LUNHK\HU;LYRHP[7LSHUNNHYHU7YP]HZP2VUZ\TLU
79  -\SS`
Complaints Regarding Breach of Consumer Privacy
+LUKHKHU:HURZP(RPIH[7LSHUNNHYHU/\R\TKHU7LY\UKHUNHU;LYRHP[
(R[P]P[HZ7LU`LKPHHU7YVK\RKHU1HZH
79  -\[\YL9LWVY[
Monetary Fines and Sanction Due to Non Compliance with Law and
Regulation of Product and Service Provision.
INDIKATOR TAMBAHAN SEKTOR JASA KEUANGAN
FINANCIAL SERVICE SECTOR SUPPLEMENT INDICATORS
2LIPQHRHU;LYRHP[2VTWVULU3PUNR\UNHU+HU:VZPHS@HUN
-: +PPTWSLTLU[HZPRHU  -\SS`
Applied Policies With Specific Environmental And Social Components
7YVZLK\Y;PUQH\HU+HU,]HS\HZP9PZPRV3PUNR\UNHU+HU:VZPHS
-:  -\SS`
Procedures For Assessing And Screening Environmental And Social Risks
7LUNH^HZHU;LYOHKHW2LWH[\OHU5HZHIHO+HU2SPLU7HKH7LYZ`HYH[HU
3PUNR\UNHU+HU:VZPHS
-:  7HY[PHSS`
Monitoring On Customers and Clients Implementation Of And Compliance
With Environmental And Social Requirements

120 PT Bank Danamon Indonesia, Tbk. Laporan Keberlanjutan 2012 Sustainability Report
TERCANTUM
TINGKAT
PADA
INDIKATOR KETERANGAN APLIKASI
HALAMAN
INDICATORS REMARKS APPLICATION
AVAILABLE
LEVEL
ON PAGE
7LUPUNRH[HU2VTWL[LUZP2HY`H^HU;LYRHP[0TWSLTLU[HZP2LIPQHRHU
3PUNR\UNHU+HU:VZPHS 
-: -\SS`
Improving Staff Competency To Implement The Environmental And Social 
Policies And Procedures
0U[LYHRZP+LUNHU5HZHIHO2SPLU4P[YH<ZHOH;LYRHP[9PZPRV+HU7LS\HUN
+HSHT(ZWLR3PUNR\UNHU+HU:VZPHS
-:  7HY[PHSS`
Interactions With Clients/Investees/Business Partners Regarding
Environmental And Social Risks And Opportunities
7LYZLU[HZL7VY[VMVSPV<ZHOH)LYKHZHYRHU>PSH`HO)LZHYHU+HU:LR[VY
-: Percentage Of The Portfolio For Business Lines By Specific Region, Size,  7HY[PHSS`
And By Sector.
5PSHP7YVK\R+HU1HZH@HUN)LY[\Q\HU<U[\R4LTILYPRHU4HUMHH[:VZPHS
-: Monetary Value Of Products And Services Designed To Deliver A Specific  -\SS`
Social Benefit
5PSHP7YVK\R+HU1HZH@HUN)LY[\Q\HU<U[\R4LTILYPRHU4HUMHH[
3PUNR\UNHU
-:  -\[\YL9LWVY[
Monetary Value Of Products And Services Designed To Deliver A Specific
Environmental Benefit
*HR\WHU+HU-YLR\LUZP(\KP[;LYOHKHW0TWSLTLU[HZP+HU7YVZLK\Y9PZPRV
3PUNR\UNHU+HU:VZPHS
-:  -\[\YL9LWVY[
Coverage And Frequency Of Audits To Assess Implementation Of
Environmental And Social Policies And Risk Assessment Procedures.
7LYZLU[HZL+HU1\TSHO<UP[:LY[H7VY[VMVSPV<ZHOH@HUN)LYPU[LYHRZP
+LUNHU0Z\3PUNR\UNHU+HU:VZPHS
-: Percentage And Number Of Companies Held In The Institutions Portfolio  7HY[PHSS`
With Which The Reporting Organization Has Interacted On Environmental Or
Social Issues.
7LYZLU[HZL(ZZL[@HUN;LSHO4LSHS\P,]HS\HZP3PUNR\UNHU+HU:VZPHS
-:  -\[\YL9LWVY[
Percentage Of Assets Subject To Environmental Or Social Screening.
2LIPQHRHU7LUNHTIPSHU:\HYH<U[\R0Z\0Z\3PUNR\UNHU+HU:VZPHS+P
6YNHUPZHZP,RZ[LYUHS
-:  -\[\YL9LWVY[
Voting Policies Applied To Environmental Or Social Issues At External
Organizations.
4LUPUNRH[RHU(RZLZ7LYIHURHU<U[\R(YLH;LYWLUJPS
-:  -\SS`
Increasing Access Points to Financial Services In Remote Areas
0UPZPH[PM<U[\R4LUPUNRH[RHU(RZLZ-PUHUZPHS
-:  -\SS`
Initiatives To Improve Access To Financial Services
7YVK\R+HU1HZH2L\HUNHU@HUN(KPS+HU;YHUZWHYHU  
-: -\SS`
Fair And Transparent Financial Products And Services 
7LUKPKPRHU2L\HUNHU)HNP5HZHIHO+HU4HZ`HYHRH[
-:   -\SS`
Financial Education For Customers And Communities

+HUHTVU[LSHOTLTWLYZPHWRHU3HWVYHU2LILYSHUQ\[HUPUPZLZ\HPKLUNHU;PUNRH[(WSPRHZP.90.3L]LS
)KLUNHUPUKPRH[VYRPULYQH`HUNKPSHWVYRHUZLJHYHTLU`LS\Y\OFully AppliedKHUPUKPRH[VYRPULYQHKHYP
Financial Service Sector Supplement`HUNKPSHWVYRHUZLJHYHTLU`LS\Y\OFully Applied:LS\Y\OPUKPRH[VY
[LYZLI\[TLUJHR\WPUKPRH[VYPU[PKHUPUKPRH[VY[HTIHOHU

Danamon has develop our 2012 Sustainability Report in accordance with GRI G3.1 Application Level B, with
38 Fully Applied performance indicators, and 8 Fully Applied indicators from the Financial Service Sector
Supplement. All reported indicators cover both core and additional indicators.

Laporan Keberlanjutan 2012 Sustainability Report PT Bank Danamon Indonesia, Tbk. 121