QUALITY MANAGEMENT SYSTEM ISO 9001:2015

PT. TERMA DINAMIK

Doc. No QP-GEN-03
INTERNAL AUDIT PROCEDURE Revision 01
(PROSEDUR AUDIT INTERNAL) Date 1 July 2017
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TERMA

Prepared By Reviewed By Approved By

DCO Management Representative Director

THIS IS A CONTROLLED DOCUMENT NOT ALLOWED TO COPY OR BRING OUT OF OUR

PREMISES, WITHOUT EXPRESSES WRITTEN PERMISSION FROM PT. TERMA DINAMIK
 QUALITY MANAGEMENT SYSTEM ISO 9001:2015
PT. TERMA DINAMIK

Doc. No QP-GEN-03
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HISTORY CHANGE RECORD

Date Page Revision Description of Change

1-JUL-14 - 0 Penerbitan Prosedur Baru

1-JUL-17 1 Perbaruan Prosedur ISO 9001:2015

Signed approval of change,

Name : Kristauli
Designation :Management Representative
 QUALITY MANAGEMENT SYSTEM ISO 9001:2015
PT. TERMA DINAMIK

Doc. No QP-GEN-03
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TABLE OF CONTENT
No Title Page
History Change of Record 2
Table of Content 3
1 Purpose 4
2 Scope 4
3 Reference 4
4 Definition 5
5 Procedure 5
5.1 Responsibility and Authority 5
5.2 Planning and Conducting Internal audit 5
5.3 Reporting internal audit 8
5.4 Follow-up internal audit activities 8
6 Form 9
7 Appendix 9
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1. Purpose I Tujuan
Define the arrangement for planning, conducting Menjelaskan cara merencanakan, melaksanakan
and reporting of internal audit activities according dan melaporkan aktifitas internal audit berdasarkan
to Quality Management System ISO 9001:2015. Sistem Manajemen Mutu ISO 9001:2015.

2. Scope I Ruang Lingkup

This guideline applied for implementing internal Petunjuk ini digunakan untuk pelaksanaan audit
audit ISO 9001:2015 covering: audit program, internal ISO 9001:2015 meliputi: pembuatan
audit plan, conducting audit, follow-up audit, program audit, perencanaan audit, pelaksanaan
audit reporting and auditor competence. audit, tindak lanjut audit, pelaporan dan
ketentuan mengenai kompetensi internal auditor.

3. Reference I Referensi
1. Quality Manual 1. Panduan Mutu
2. ISO 9001:2015, Clause 9.2 2. ISO 9001:2015, Klausa 9.2

4. Definition I Definisi
4.1 Audit : systematic, independent and 4.1 Audit : proses yang sistematis, independen
documented process for obtaining audit dan terdokumentasi untuk memperoleh bukti
evidence and evaluating it objectively to audit dan membandingkan bukti tersebut
determine the extent to which audit criteria dengan kriteria yang digunakan.
are fulfilled.
4.2 Audit evidence : records, statements or 4.2 Bukti audit : rekaman, pernyataan, fakta
facts or other information which are atau informasi lain yang relevan terhadap
relevant to the audit criteria and verifiable. kriteria audit yang dapat diverifikasi.
4.3 Audit criteria: set of policies, procedures 4.3 Kriteria audit: kebijakan, prosedur atau
or requirements used as reference. persyaratan yang digunakan sebagai referensi.
4.4 Temuan audit : hasil audit yang
4.4 Audit findings : result of evaluation of the dibandingkan terhadap kriteria yang
collected audit evidence against audit digunakan.
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criteria.
4.5 Audit program : set of one or more audits 4.5 Program audit : satu atau beberapa audit
planned for a specific time frame and yang direncanakan dalam periode waktu
directed towards a specific purpose. tertentu untuk tujuan tertentu.
4.6 Audit plan : description of the activities 4.6 Rencana audit : penjelasan rinci mengenai
and arrangement for an audit. aktifitas dan pengaturan audit.
4.7 Audit scope : extent & boundaries of an 4.7 Lingkup audit : batasan pelaksanaan audit.
audit.
4.8 Lead Auditor : personnel who have 4.8 Ketua Auditor : personel yang sudah
training related systems of internal auditors mengikuti pelatihan internal auditor sistem
(ISO 9001) and passed terkait (ISO 9001) dan dinyatakan lulus.
4.9 Auditor : personnel who have training 4.9 Auditor : personel yang sudah mengikuti
related systems of internal auditors. pelatihan internal auditor sistem.

5. Procedure I Prosedur
5.1 Responsibility and Authority 5.1 Tanggung Jawab dan Wewenang
a. DCO is responsible to keep and maintain all a. DCO bertanggung jawab menyimpan semua
records relevant with implementing internal rekaman yang berhubungan dengan
audit ISO 9001:2015. pelaksanaan audit internal ISO 9001:2015.
b. Audit Team Leader is responsible ensure b. Ketua Tim Audit bertanggung jawab
implementing internal audit plan on schedule. memastikan pelaksanaan audit sesuai dengan
jadwal yang telah ditetapkan.
c. MR is responsible ensure that implementation c. MR bertanggung jawab memastikan penerapan
this procedure that follow all of personnel in prosedur ini dilakukan pada kegiatan PT. Terma
PT. Terma Dinamik. Dinamik.

5.2 Planning and Conducting Internal audit 5.2 Perencanaan dan Pelaksanaan Internal
Audit
5.2.1 Conducting an internal audit ISO 9001:2015 5.2.1 Pelaksanaan internal audit ISO 9001:2015
is carried out at regular basis minimum once dilakukan minimal sekali dalam setahun oleh MR
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a year by MR,using as specified into Internal ,sebagaimana ditetapkan pada Program Audit
Audit Program Form F-QP-GEN-03-01. Internal Form F- QP-GEN-03-01.
5.2.2 Prior to conduct an internal audit, Audit 5.2.2 Sebelum pelaksanaan audit, Ketua Tim Audit
Team Leader forms internal audit team and membentuk tim audit dan menetapkan area
determine the area to be audited. Then, yang akan diaudit. Selanjutnya, menyiapkan
he/she provides the Internal Audit Shcedule Jadwal Audit Internal Form F-QP-GEN-03-02
Form F-QP-GEN-03-02 that consists of time yang terdiri dari waktu audit, kriteria audit,
of audit, audit criteria, audit scope and ruang lingkup audit dan auditee.
auditee.
5.2.3 During selecting internal auditor, MR shall 5.2.3 Pada saat menyeleksi internal auditor, MR
ensure the objectivity and impartiality of memastikan objektifitas dan ketidakberpihakan
internal auditor by not audit their own work. internal auditor dengan tidak mengaudit
areanya sendiri.
5.2.4 Internal auditor prepares work documents 5.2.4 Internal auditor menyiapkan dokumen audit
for the purpose of reference and recording sebagai referensi dan mencatat pelaksanaan
the proceedings of the audit that include audit termasuk ceklist dan formulir yang
audit checklist and form for recording the digunakan untuk mencatat temuan.
findings.
5.2.5 Internal auditor shall ensure that audit 5.2.5 Internal auditor harus memastikan format
checklist format consists of processes to be ceklist audit terdiri dari proses yang akan
audited or verified, relevant document, form diaudit atau diverifikasi, dokumen yang relevan,
or records and finding criteria. formulir atau rekaman yang digunakan dan
krieria temuan audit.
5.2.6 Prior to conduct on-site internal audit, MR 5.2.6 Sebelum pelaksanaan audit, MR memimpin
coordinates the opening meeting of internal rapat pembuka internal audit ISO 9001 yang
audit ISO 9001 that attended by all relevant dihadiri oleh seluruh fungsi terkait, terdiri dari
functions, i.e. department manager or the kepala departemen, internal auditor dan
representative, internal auditor and auditee. auditee.
5.2.7 During conducting on-site internal audit, 5.2.7 Selama pelaksanaan audit, internal auditor
Internal Auditor ensures to record the memastikan pencatatan data berikut:
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following data:

a. Date of audit, a. Tanggal audit

b. Area/place of audit b. Area/lokasi audit
c. Relevant clause of standard c. Klausul terkait yang terdapat di standar
d. Document reference number d. Nomor referensi dokumen
e. Description of process, product, resources e. Penjelasan proses, produk dan sumber daya
to be audited yang diaudit
f. Title and date of audited documents f. Judul dan tanggal dokumen di audit

5.2.8 For any audit findings encountered during 5.2.8 Jika terdapat temuan audit, internal auditor
on-site internal audit, Internal Auditor shall harus memastikan:
ensure :
a. audit evidence should be evaluated against a. Bukti audit harus dievaluasi terhadap kriteria
to the audit criteria to determine the audit audit untuk menentukan temuan audit
findings
b. audit findings can indicate either b. Temuan audit dapat menunjukkan
conformity or nonconformity with audit kesesuaian/ketidaksesuaian dengan kriteria
criteria and/or opportunity for audit dan peluang perbaikan
improvement,
c. level of audit findings classified as c. Tingkat temuan dikelompokkan menjadi
observation, minor nonconformance and observasi, minor ketiaksesuaian dan major
major nonconformance. ketiaksesuaian.

5.2.9 Internal auditor shall ensure that all 5.2.9 Internal auditor harus memastikan seluruh
nonconformities and observation are Ketidaksesuain dan observasi dicatat pada Form
recorded in Form F-QP-GEN-03-04. F-QP-GEN-03-04.
5.2.10 During writing the non-conformance, 5.2.10 Selama menuliskan laporan ketidaksesuaian,
Internal Auditor shall ensure the NCR report internal auditor harus memastikan masalah
specified the problem, location, objective laporan ketidaksesuain yang ditemukan, lokasi,
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evidence and reference. bukti obyektif dan referensi yang digunakan.

5.3 Reporting internal audit 5.3 Pelaporan Internal audit

5.3.1 Upon completion of the closing meeting, 5.3.1 Setelah pelaksanaan rapat penutupan, Ketua
Audit team Leader prepares Internal Audit Tim Audit menyiapkan ringkasan laporan
Summary Form F-QP-GEN-03-05 which Internal Audit Form F-QP-GEN-03-05 yang
covering scope and objective of audit, meliputi ruang lingkup audit, tujuan, jadwal, tim
schedule, Internal Auditor team, auditee, auditor, auditee, ketidaksesuaian dan observasi.
non-conformance and observation.
5.3.2 Audit report distributed by MR to director at 5.3.2 Laporan audit didistribusikan oleh MR keada
least 2 (two) weeks after closing of the direktur minimal 2 minggu setelah penutupan
internal audit. internal audit.
5.3.3 MR is responsible to keep and maintain 5.3.3 MR bertanggung jawab menjaga dan
internal audit records according to memelihara rekaman internal audit berdasarkan
procedure QP-GEN-02. prosedur QP-GEN-02.

5.4 Follow-up internal audit activities 5.4 Tindak lanjut internal audit
5.4.1 Internal auditor is responsible to notify the 5.4.1 Internal auditor bertanggung jawab
auditee for the status of corrective action menyampaikan kepada auditee mengenai status
taken within an agreed time frame (usually tindakan koreksi yang harus dilaksanakan dalam
2-4 weeks). waktu yang disepakati (biasanya 2-4 minggu).
5.4.2 Follow-up verification is carried out by 5.4.2 Verifikasi dilaksanakan oleh auditor yang
Internal Auditor at audit site with the melaporkan ketidaksesuaian dengan dihadiri
presence of auditee to verify the auditee untuk memastikan ketepatan dan
appropriateness and effectiveness of efektifitas tindakan koreksi yang diambil.
corrective action taken.
5.4.3 Verification process requires Internal Auditor 5.4.3 Verifikasi yang dilaksanakan bertujuan
to verify: memverifikasi:
a) The root-cause(s) has been identified, a) Penyebab permasalahan diidentifikasi
b) the corrective action taken is adequate b) Tindakan koreksi dilaksanakan sesuai dan
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and effective, efektif

c) personnel affected are aware of c) Personil terkait memahami tindakan koreksi
corrective action taken, yang diambil
d) appropriate training provided on changes d) Pelatihan yang tepat diberikan pada
made and perubahan yang dilakukan dan
e) Corrective action taken documented and e) Tindakan koreksi didokumentasikan dan
relevant document amended to reflect dokumen terkait yang berhubungan
changes. dengannya harus diperbaharui.

5.4.4 Verification results are reported by Internal 5.4.4 Hasil verifikasi dilaporkan oleh internal auditor
Auditor to MR to be reviewed by kepada MR untuk ditinjau pada saat
management during management review pelaksanaan rapat tinjauan manajemen.
meeting.

6. Form I Formulir

Internal Audit Programme/ Program Audit Internal Form : F-QP-GEN-03-01

Internal Audit Schedule/ Jadwal Audit Internal Form : F-QP-GEN-03-02

Internal Audit Checklist/ Checklist Audit Internal Form : F-QP-GEN-03-03

Nonconformance Report/ NCR Form : F-QP-GEN-03-04

Internal Audit Report/ Laporan Audit Internal Form : F-QP-GEN-03-05

7. Appendix I Lampiran

Nil / Tidak ada