Lyceum of the Philippines University - Laguna

Km. 54 National Highway, Makiling, Calamba, Laguna

GRADUATE SCHOOL

Final Project in

Management Information System

Centralized Sales, Inventory, Delivery

and Financial System

by

Maryed Torio Chavez

maryedchavez@ymail.com

Mr. Michael Angelo Tan Feliz

MIS Instructor

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 Lyceum of the Philippines University - Laguna
Km. 54 National Highway, Makiling, Calamba, Laguna

GRADUATE SCHOOL

Project Proposal Proponent Details

Organization/Institution

Company Name: Trends & Technologies Inc.

Contact Person : Ms. Mylene David
Contact Details : +63-2-811-8181
Business Address: 6F Trafalgar Plaza, HV Dela Costa, Salcedo Village, Makati
Telephone/Fax Nos. +63-2-811-8181/+63-2-814-0130

Organization Details

I. Nature of the Company

Trends & Technologies, Inc. is the leading Systems Integrator and Business Solutions Provider in the
Philippines harnessing the power of Information and Communications Technology to provide
competitive advantage to its clientele since 1992. With head office in Trafalgar Plaza, Makati City, the
company has presence in Cebu (Visayas), and Davao (Mindanao). It also has subsidiaries in Vietnam
(Hanoi, Da Nang, and Ho Chi Minh) and Cambodia.

Trends specializes in solutions provisioning for: Network Infrastructure; Information Security; Business
Analytics; Contact Center; Collaboration; Application Delivery and Performance Management; Data
Center and Virtualization; Content, Media, and Entertainment; and, Power and Environmental Control.

Basic Services provided include but are not limited to: Consultancy; Planning; Design and Engineering;
Certification; Implementation; Commissioning; Project Management; Optimization; Warranty and
Maintenance.

Advanced Services offered are Managed Services encompassing but not restricted to: Technical
Warm Bodies Support (L1 and L2); ICT-based Business Process Outsourcing; Managed Operations
Center; and, Network and Security Audit. The company prides itself with highest level of certified
professionals by PMI, ITIL, and other relevant certifying bodies.

Trends has made life easier for numerous high-profile companies, as it effectively helped them in
achieving certain business goals through the implementation and usage of advance technologies and
gain a competitive advantage with the efficient deployment and maintenance of the cutting edge IT
network infrastructure systems and beyond.

Its success also paved way for the creation of TTHI (Trends & Technologies Holding Inc.), a
consolidation of solution companies, with seven (7) subsidiaries: TTI (Trends & Technologies, Inc.),
TSI (Technologies Specialist, Inc.), LSI (Logic Solutions Inc.), TSC (Telecraft Services Corp.), TTSMI
(Trends & Technologies Service & Maintenance, Inc.), TrendsNet and ISSI (Interior Synergy Solutions,
Inc.

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 Lyceum of the Philippines University - Laguna
Km. 54 National Highway, Makiling, Calamba, Laguna

GRADUATE SCHOOL

II. Company Background/History

The company was started by Mr.Hasan Fard and a group of his Filipino friends in 1992 with the aim
supporting the growing technological advances in the field of computers, telecommunications,
networking, etc.

The founding of Trends & Technologies, Inc. (TTI) in 1992 acted as the stimulus in the development
of TTHI.

Today, the company has grown to be a recognized solutions provider in the field of data and
telecommunications in the Philippines. TTI maintains a team of well- trained and highly effective
professionals that are both customer and results driven.

III. Company Mission and Vision

Mission: To be the best Solutions Provider in the field of Information and Communications
Technology (ICT) providing:

Sound, technologically-advanced and cost-effective solutions to our clients,

Career growth and empowerment to our employees,
Equal employment opportunity,
Reasonable profit to our stockholders.

Vision: Provide exemplary service, solution, and competitive advantage to our business partners to
achieve market leadership in the field of Information and Communications Technology (ICT).

IV. Overview of the Companys Business Processes

Trends & Technologies are partners to some of the world famous and top of the line networking and
telecommunications equipment manufacturers such as Cisco, Avaya, VMWare, BlueCoat, Riverbed
to name a few.

As such, TTI has a significant sales force that sells and markets their line of products to the ICT
companies all over the Philippine
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 Lyceum of the Philippines University - Laguna
Km. 54 National Highway, Makiling, Calamba, Laguna

GRADUATE SCHOOL

Figure 1: Business Process

The figure 1 shows the Business Process, first sales representative fills out the required information
and submits the deal, then confirms all information, validate customer agreement, then it will approve
by Manager if required, then the accounting department Process mode of payment.

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 Lyceum of the Philippines University - Laguna
Km. 54 National Highway, Makiling, Calamba, Laguna

GRADUATE SCHOOL

V. Companys Current Pain Points

Here are the following issues of Trends and Technologies:

1. Equipment inventory is manually checked - if the inventory cant be found in a timely manner
and because it can lead to the customer being sent the wrong product. All in all you cant find
the item you are looking for and thus your warehouse efficiency is affected.

2. Approval process is not defined Sometimes the owner is not always present for approval,
so they need to assign Team Managers.

3. Collection schedule is not maintained Sometimes the payment for products is delayed and
the product is already dispatched.

VI. Proposed Solution

In order to meet the growing sales and salesforce of Trends, a centralized sales, inventory, delivery
and financial system is proposed. With the growth of Trends and acceptance in the Industry of the
reliability of the company meeting its commitments to its customer, a reliable information system is
needed to ensure additional growth for Trends not only financially but also technologically for its staff.

Figure 2 Centralized Sales, Inventory, Delivery and Financial System

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 Lyceum of the Philippines University - Laguna
Km. 54 National Highway, Makiling, Calamba, Laguna

GRADUATE SCHOOL

The figure 2 shows the Centralized Sales, Inventory, Delivery and Financial System, informs you
the level of stocks accurately. The amount of stocks in the storage facility, number of stocks
committed for order fulfillment, number of stocks per sales channel, total of returned goods,
warehouse specific stock details can be known in real-time. A centralized hub of your inventory can
help in knowing the stocks requirements per sales channel and optimize procurement scales
accordingly. Apart from procurement plans, a business' investment plans can also be strategized
using a Centralized Sales, Inventory, Delivery and Financial system. Retrieve seasonal reports on
your sales graph in order to learn the seasonal demands each product, sales highs and lows based
on these inputs, fabricating your investment will provide better gains. Investing more on products that
are high in demand also reduces low inventory holding cost as you sell only according to the
demands.

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Lyceum of the Philippines University - Laguna
Km. 54 National Highway, Makiling, Calamba, Laguna

GRADUATE SCHOOL

Acknowledgement

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 Lyceum of the Philippines University - Laguna
Km. 54 National Highway, Makiling, Calamba, Laguna

GRADUATE SCHOOL

Table of Contents
Project Proposal Proponent Details
............................................................................................................................. 1
Organization/Institution
.......................................................................................................................................... 1
Organization Details
................................................................................................................................................. 1
I. Nature of the Company.....................................................................................................................1
II. Company Background/History
...........................................................................................................1
III. Company Mission and
Vision............................................................................................................1
IV. Overview of the Companies Business Process
................................................................................................... 2
V. Companys Current Pain Points
........................................................................................................................... 2
VI. Proposed Solution
............................................................................................................................................... 3

Acknowledgement
....................................................................................................................................................... 6
I. Executive Summary
.............................................................................................................................................. 9
II. Company Overview
.................................................................................................................................................. 9
A. Brief History
..................................................................................................................................................... 9
B. Mission
............................................................................................................................................................. 9
C. Vision
................................................................................................................................................................
9
D. Core Values
...................................................................................................................................................... 9
E. Company Goals
................................................................................................................................................ 9
III. Situational Review
................................................................................................................................................. 10
A. Company Strengths and Weaknesses (part of SWOT - Internal)
................................................................... 10
B. Opportunities and Threats (part of SWOT - External)
...................................................................................
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 Lyceum of the Philippines University - Laguna
Km. 54 National Highway, Makiling, Calamba, Laguna

GRADUATE SCHOOL

C. Value Chain Analysis

......................................................................................................................................
D. Gap Analysis
...................................................................................................................................................
IV. Business Context
...................................................................................................................................................
A. Key Business Drivers
..........................................................................................................................................
B. Strategic Priorities
..........................................................................................................................................
C. Strategic Roadmap
.........................................................................................................................................
D. Strategic Business Objectives
.........................................................................................................................

V. Strategic Initiatives
................................................................................................................................................
VI. Financial Summary
................................................................................................................................................
VII. Risk Analysis
.........................................................................................................................................................
VIII. Appendix
.............................................................................................................................................................
31
A. Detailed Business Processes (Business Process Flow diagrams)
...................................................................
B. Letter for Interview
........................................................................................................................................

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 Lyceum of the Philippines University - Laguna
Km. 54 National Highway, Makiling, Calamba, Laguna

GRADUATE SCHOOL

I. Executive Summary
There will be proposed a solution that will enhance Trends and Technologies Inc. processes to increase
sales, productivity and financial capability of the company. The team intends to install and integrate a
sales tracking information management system to automatize the companys procedure and produce
additional income through a reliable sales tracking system. Increasing the sales will spawn additional
business for the company such as maintenance and support, knowledge transfer of the technical
aspects of the equipment, a lean and mean sales force. Mission / Vision/Goals

II. Company Overview

A. Brief History
The company was started by Mr.Hassan Fard and a group of his Filipino friends in 1992 with the
aim supporting the growing technological advances in the field of computers, telecommunications,
networking, etc.

The founding of Trends & Technologies, Inc. (TTI) in 1992 acted as the stimulus in the development
of TTHI.

B. Mission:

To be the best Solutions Provider in the field of Information and Communications Technology (ICT)
providing:

Sound, technologically-advanced and cost-effective solutions to our clients,

Career growth and empowerment to our employees,
Equal employment opportunity,
Reasonable profit to our stockholders.

C. Vision

Provide exemplary service, solution, and competitive advantage to our business partners to achieve
market leadership in the field of Information and Communications Technology (ICT).

D. Core Values

Growth of the Company

Industry leader
Company of technology and innovation
Enhancing the lives of employees
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 Lyceum of the Philippines University - Laguna
Km. 54 National Highway, Makiling, Calamba, Laguna

GRADUATE SCHOOL

E. Company Goals

To make the Company a key player in the ICT Industry

To be a leader in technology networks, communications, security, etc.
To be a center of excellence in the ICT industry
To develop the employees as key players in the growth of the Company
To provide a good source of financial stability for its employees

III. Situational Review

This shows the different visual representation and collection of methods that can use and help to
analyze the organizations internal and external environment that may influence the
organizations performance and choice of strategies. It also provided to understand the
organizations capabilities, customers, and business environment where we can build an
assessment for the organizations current and future SWOT analysis, Value Chain Analysis, Gap
Analysis and Industry Trends.

A. Company Strengths and Weaknesses (part of SWOT - Internal)

STRENGTHS WEAKNESSES

Company location is strategic for the Increase in staffing is not planned

sales force
Tend to over commit equipment
Diversity in product
Too many paper trails

Lack of coordination from department

Prices vary independently

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 Lyceum of the Philippines University - Laguna
Km. 54 National Highway, Makiling, Calamba, Laguna

GRADUATE SCHOOL
B. Opportunities and Threats (part of SWOT - External)

Opportunities Threats

New Technology Many competitors

Market demand

High growth industry

C. Value Chain Analysis

Figure 3: Value Chain Analysis

The figure 3 shows inventory can be minimized and customer service improved if all parties
in the value chain can be better synchronized and have the ability to react quickly

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 Lyceum of the Philippines University - Laguna
Km. 54 National Highway, Makiling, Calamba, Laguna

GRADUATE SCHOOL
D. Gap Analysis

Objectives Current Future Gap Gap Factors Reme

dies
State State Identification Description

To $10 million/ $25 million Yes $15million Sales Revie

increase personnel w&
annual annum /annum are not trainin
revenue proficient g
with based
latest on the
tools. same.

This gap analysis will give you insight into your current situation and a clearer idea of where you
want to grow with your company. The gap analysis and our advice gives you the key to your intended
growth.

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 Lyceum of the Philippines University - Laguna
Km. 54 National Highway, Makiling, Calamba, Laguna

GRADUATE SCHOOL
IV. Business Context

A. Key Business Drivers

Figure 1: Key Business Driver Diagram

The figure shows the Key Business Drivers that the main factors and resources which provide the essential
marketing, sales, and operational functions of a business, are of paramount importance.

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 Lyceum of the Philippines University - Laguna
Km. 54 National Highway, Makiling, Calamba, Laguna

GRADUATE SCHOOL

B. Strategic Priorities

C. Strategic Roadmap

D. Strategic Business Objectives

Business Objective: Employee Engagement

Intended Result: Personnel Improvement

Metrics Target Owner

Programs, Trainings, Events 100% as KPI Human Resources

Business Objective: Increase customer satisfaction by 10 points by 2018

Intended Result: Implement Improvement

Metrics Target Owner

Conduct customer surveys 100% compliance Management

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 Lyceum of the Philippines University - Laguna
Km. 54 National Highway, Makiling, Calamba, Laguna

GRADUATE SCHOOL
V. Strategic Initiatives

Strategic Initiative: Support for the efficient and effectiveness of the system

Description: The proposed Centralized Sales, Inventory, Delivery and Financial System that
will enhance Trends and Technologies Inc. processes to increase sales, productivity and
financial capability of the company

Major Sub-Initiatives Owner Start Date End Date

Improve Efficiency IT Team

Implementation IT Team
Planning

Deployment Process IT Team

VI. Financial Summary

VII. Risk Analysis

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