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Christopher Giordano

CompTIA Certified IT Professional

Chrisgiordano7@gmail.com - 443-627-3962
LinkedIn: https://www.linkedin.com/in/chrisgiordano7

Technical Skills
Hardware: AMD and Intel Architecture, Asus and Gigabyte Motherboards, NVidia and Radeon Video Cards, Corsair Water cooling
solution , Dell and HP Desktops, Lenovo ThinkPad 440/450/550
Software: Office Suites (2003/2007/2010/2013/2016/365)
Remote Desktop support (TeamViewer, LogMeIn, Bomgar, Tight VNC, Ultra VNC, RDP, BMC Footprints Service Core)
, Active Directory, FreshDesk Ticketing system, Symantec PGP Encryption Software, BMC Footprints Ticketing System
OneDrive for Business, Skype for Business, Cisco WebEx, SOTI Mobi Control, Dentrix G6, Care stream Soft Dent, Connectwise
Ticketing System, Mobile Iron, Symantec Touchdown HD.
Operating Systems: Windows OS (XP/7/8/8.1/10) Android OS, IOS,

November 2015 to November 2018

Non-Technical Skills: Exemplary Customer service, Strong communication, Time management


Support Specialist (FSIS-USDA Contractor)

Sotera Defense Solutions -Hanover, MD Nov 2016 to Present

Create and resolve Tickets within a 20 minute SLA using BMC Footprints, Troubleshoot TCP/IP network issues, Install and
Troubleshoot HP Printers (HP 150, HP 250, HP 8600, HP 8620), Troubleshoot Cisco AnyConnect VPN Issues, Troubleshoot
eAuthentication applications such as (PHIS, WEB TA, AgLearn) Troubleshoot smart card (Linc-Pass) related Log on Issues
Troubleshoot Session Layer Login Issues. Grant Users MFA Exceptions if User lost Smart Card, Create and reset Passwords for
users using Active Directory. Providing telephone technical support to USDA clients in Windows Environments such as Windows 7,
windows 10, Set Up and configure Email Accounts in Outlook 2010 and Outlook 2016, Provide Remote Assistance using BMC
Footprints Service Core. Set Up, Troubleshoot and Manage Mobile Phones such as iPhone 6, Samsung S5 using Mobile Iron
Troubleshoot windows Bit Locker Related Issues. Troubleshoot Verizon and AT&T MI-FI Devices.

Helpdesk Engineer

Zystems/GO -Hunt Valley, MD April 2016 to June 2016

Answer tickets within a 1 hour SLA Via Connectwise ticketing System, Diagnosing and resolving computer hardware and software
problems. Providing telephone technical support to clients operating in Windows Environments such as Windows 7, Windows 8, and
windows 10. Monitoring systems, complete systems backups via System Image Backup, perform preventative. Maintenance and
routine operational tasks in the medical offices. Apply diagnostic techniques to identify client technical problems by investigating causes
and performing the required corrective actions. Develop technical plans and procedures. Provide Remote Assistance via Tight VNC,
and Ultra VNC, RDM and RDP. Support end-users in Dentrix G4, Dentrix G6, SoftDent and EagleSoft,
Resolved General TCP/IP Protocol connectivity Issues
Helpdesk Technician

Integra Service Connect (Contract) -Owings Mills MD Jan 2016 to Mar 2016
Provide remote technical support to Integra Service-Connects computer user community through TeamViewer Remote desktop
Software. Resolved problems encountered by Professional and Executive end users that affect daily operations, Ship and receive
new equipment, keeping track of inventory management and updating in SharePoint. Diagnose and repair Asus X200M, Lenovo
ThinkPad 440/450/550, Samsung Note 5 cell phones and Software. Cloned Samsung Note 5 Phones via Samsung Smart Switch
Answered Tickets in helpdesk ticking system via FreshDesk. Prepped and shipped new Windows 10 systems for monthly
implementations. Migrate existing Users to Windows 10, Encrypted/Decrypted each system with Symantec PGP encryption to stay
HIPPA Compliant. Set Up end-user Office 365 Accounts (Outlook 2016, Skype for Business, OneDrive for Business Word, Excel,
and Power Point). Implemented Solution for windows 10 Cisco WebEx compatibility Issue

Tier II Migration Specialist

Optum/UnitedHealth Group (Contract) -Elkridge, MD Nov 2015 to Dec 2015

Provided local and remote technical support to UnitedHealth Groups computer user community through Bomgar Remote desktop
Software. -Performed installations, upgrades, recoveries and project implementation in Windows 7 Enterprise operating system. -
Resolved problems encountered by Professional and Executive end users that affect daily operations with white glove care -Perform
Desktop Imaging -Diagnosed and repaired HP ProX2, Samsung tablets, Samsung S5 cell phones and Software. -Troubleshoot
TCP/IP connectivity issues and various software not limited to but including, E House Calls, Verizon Manager and Cisco Any-
Connect VPN. -Perform administration, database back-up and trouble shoot in SQL Server 2012 thru SQL management Studio
using HTML and JAVA Script -Image HP client machines with Windows 7 Enterprise using SCCM -Setup and Maintain User Accounts
in Active Directory -Perform Desktop refresh. -Ship and receive new equipment keeping track of inventory and updating in

Independent Desktop Technician

Freelance IT Services (Independent Services) Jun 2007 to Nov 2015

Provide local and remote support on an Individual Client Basis using TeamViewer remote
Recommend components/configurations and assemble customized computer systems based on needs.
Advised Proper Cooling solution and Chassis to ensure system integrity.
Configured BIOS/ UEFI settings for Boot Devices (Hard Drive, SSD), internal Fans Speeds (RPM) and RAM speeds (MHZ) and
Voltages Worked with AMD architecture (AM3, AM3+ FM2, FM2+) and Intel architecture (LGA1150, LGA1151, LGA1155, LGA2011)
Worked with and set up NVidia and Radeon Architecture based GPUs, Configured and advised settings for safe and stable overclock,
Perform Data Recovery/ Backup Procedures, Troubleshoot End Users Hardware and software related failures.
Performed hardware Upgrades and replaced faulty equipment, Set up and Sync clients email accounts.
Set up closed loop water cooling units compatible with AMD and Intel Architecture

Knowledge Advisor (Build Your Own PC)

Microcenter -Towson MD Oct 2012 to Mar 2014

Consulted with End-User and present reasonable product solutions based on needs.
Identified, diagnosed and documented hardware failure or software problems on a variety of computer or computer-related equipment
Maintained product knowledge and participate in continued sales, vendor and product training.
Recommended components/configurations and assemble customized computer systems.
Provided timely, complete and accurate information directly to customers via face-to-face, telephone or email for estimate approval and
customer unit repair.
Desktop Technician

Staples -Towson, MD Jan 2009 to Oct 2012

Consulted End User for Initial Desktop/Laptop Check-in Process
Diagnose and Troubleshoot Customer Machines to determine best Solutions for Hardware/Software Related
Failures, Performed Virus/Malware/Trojan/Ransomware Removal, Performed PC Tune-Up process, Performed Hardware
Upgrades, Performed System Imaging/Ghosting/Cloning using Norton Ghost, Executed Data Transfers
Educated End-User to prevent further recurring Problems and Security Risks

45 Credits of AAS in Network Technology -Cisco (In Progress)-CCBC Essex - Baltimore, MD (2008 to Pending)
Diploma -Parkville High School- Parkville, MD (2003- 2007)
Christopher Giordano
[443-627-3962] Chrisgiordano7@gmail.com
[Street Address], [City, ST ZIP Code] https://www.linkedin.com/in/chrisgiordano7

1. [Stephan Tate] Relationship: Co-Worker at Optum
[Migration Specialist]
[6514 Meadow ridge Rd]
[Elkridge, MD 21043]

Brian Cousin Relationship: Supervisor at Optum

IT Lead
6514 Meadow ridge Rd
Elkridge, MD 21043

Marino Rodriguez Relationship: Supervisor at Optum

IT Lead
6514 Meadow ridge Rd
Elkridge, MD 21043

Kenneth Branaman Relationship: Supervisor at IGS Energy

Energy Sales Lead
IGS Energy
6100 Emerald Pkwy
Dublin, OH 43016