This certificate is awarded to

Johanna Sotelo
for participating in the educational activity entitled

QI 102: How to Improve with the Model for Improvement*

on
9/2/20179/12/2017
This continuing education activity carries 1.50 Contact Hours.

In support of improving patient care, the Institute for Healthcare Improvement is jointly accredited by
the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for
Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide
continuing education for the healthcare team.

Derek Feeley
President and CEO
Institute for Healthcare Improvement

22cc9b1f-349b-4e01-bfc2-42ed2b8f0b2a 9/12/2017 9:17:29 PM

 This certificate is awarded to

Johanna Sotelo
for participating in the educational activity entitled

PS 103: Human Factors and Safety*

on
09/02/2017
This continuing education activity carries 1.00 Contact Hours.

In support of improving patient care, the Institute for Healthcare Improvement is jointly accredited by
the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for
Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide
continuing education for the healthcare team.

Derek Feeley
President and CEO
Institute for Healthcare Improvement

f6c9136f-189e-4eff-83e3-eb84fa5364b7 9/2/2017 6:41:55 PM

 This certificate is awarded to

Johanna Sotelo
for participating in the educational activity entitled

QI 104: Interpreting Data: Run Charts, Control Charts, and

Other Measurement Tools*
on
9/2/20179/12/2017
This continuing education activity carries 1.50 Contact Hours.

In support of improving patient care, the Institute for Healthcare Improvement is jointly accredited by
the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for
Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide
continuing education for the healthcare team.

Derek Feeley
President and CEO
Institute for Healthcare Improvement

5f251f49-f438-46e6-a395-424c8727c84e 9/13/2017 2:20:30 AM

 This certificate is awarded to

Johanna Sotelo
for participating in the educational activity entitled

QI 104: Interpreting Data: Run Charts, Control Charts, and

Other Measurement Tools*
on
9/2/20179/12/2017
This continuing education activity carries 1.50 Contact Hours.

In support of improving patient care, the Institute for Healthcare Improvement is jointly accredited by
the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for
Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide
continuing education for the healthcare team.

Derek Feeley
President and CEO
Institute for Healthcare Improvement

6136ade3-35b1-400e-bf43-ff55c6b21f1f 9/12/2017 10:23:26 PM

 This certificate is awarded to

Johanna Sotelo
for participating in the educational activity entitled

QI 101: Introduction to Health Care Improvement*

on
9/2/20179/12/2017
This continuing education activity carries 1.25 Contact Hours.

In support of improving patient care, the Institute for Healthcare Improvement is jointly accredited by
the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for
Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide
continuing education for the healthcare team.

Derek Feeley
President and CEO
Institute for Healthcare Improvement

8820798f-60ce-4a50-8b71-eb0325c69d14 9/12/2017 6:00:24 PM

 This certificate is awarded to

Johanna Sotelo
for participating in the educational activity entitled

L 101: Introduction to Health Care Leadership*

on
9/2/20179/13/2017
This continuing education activity carries 1.25 Contact Hours.

In support of improving patient care, the Institute for Healthcare Improvement is jointly accredited by
the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for
Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide
continuing education for the healthcare team.

Derek Feeley
President and CEO
Institute for Healthcare Improvement

cfe850aa-2408-44c5-9fa7-410fcd51b8dc 9/13/2017 2:45:17 AM

 This certificate is awarded to

Johanna Sotelo
for participating in the educational activity entitled

TA 101: Introduction to the Triple Aim for Populations*

on
9/2/20179/13/2017
This continuing education activity carries 2.00 Contact Hours.

In support of improving patient care, the Institute for Healthcare Improvement is jointly accredited by
the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for
Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide
continuing education for the healthcare team.

Derek Feeley
President and CEO
Institute for Healthcare Improvement

170583ff-1e06-4aa3-ad07-526104068739 9/13/2017 2:17:59 AM

 This certificate is awarded to

Johanna Sotelo
for participating in the educational activity entitled

QI 105: Leading Quality Improvement*

on
9/2/20179/13/2017
This continuing education activity carries 1.25 Contact Hours.

In support of improving patient care, the Institute for Healthcare Improvement is jointly accredited by
the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for
Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide
continuing education for the healthcare team.

Derek Feeley
President and CEO
Institute for Healthcare Improvement

7b8ec186-c83e-4d61-a80b-4afa213650d1 9/13/2017 1:51:41 AM

 This certificate is awarded to

Johanna Sotelo
for participating in the educational activity entitled

PS 105: Responding to Adverse Events*

on
9/2/20179/10/2017
This continuing education activity carries 1.75 Contact Hours.

In support of improving patient care, the Institute for Healthcare Improvement is jointly accredited by
the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for
Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide
continuing education for the healthcare team.

Derek Feeley
President and CEO
Institute for Healthcare Improvement

8d15c088-3133-4a60-858c-0ab3cf69772a 9/10/2017 11:40:47 PM

 This certificate is awarded to

Johanna Sotelo
for participating in the educational activity entitled

PS 104: Teamwork and Communication in a Culture of Safety*

on
09/02/2017
This continuing education activity carries 1.25 Contact Hours.

In support of improving patient care, the Institute for Healthcare Improvement is jointly accredited by
the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for
Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide
continuing education for the healthcare team.

Derek Feeley
President and CEO
Institute for Healthcare Improvement

2c2468d5-4515-4b62-822e-eb5abe020b2f 9/2/2017 6:59:34 PM

 This certificate is awarded to

Johanna Sotelo
for participating in the educational activity entitled

QI 103: Testing and Measuring Changes with PDSA Cycles*

on
9/2/20179/12/2017
This continuing education activity carries 1.25 Contact Hours.

In support of improving patient care, the Institute for Healthcare Improvement is jointly accredited by
the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for
Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide
continuing education for the healthcare team.

Derek Feeley
President and CEO
Institute for Healthcare Improvement

40303259-c0ac-4656-9862-1c4fa57d0810 9/12/2017 10:05:35 PM